We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,657 reviews.
Label contained many errors and had to be rewritten by hand. The sender was shown as someone else! Not very impressed! Wont be using it again!
01/01/17 by Customer
delivered in time in Kenya good job
31/12/16 by Gabor Bajko
I sent a package from UK to USA in a few days via Parcel Monkey for only $42 dollars...Unbelievable cheap and fast. It is Priority Express International via Royal mail service in UK and USPS in USA. I dropped the package at Royal Mail on 28th; then on 31st the package was delivered in USA. The funny thing is I forget to put the Custom Form outside the box; but still it was delivered in USA. No problem whatsoever at Custom. It is a big box 9 lbs (24 in. x 18 in. x 4 in.) for a laptop.
31/12/16 by Tuan Nguyen
Quick and reliable service very much cheaper than p o ! Well done !
31/12/16 by Lynn
All went as I expected .Well done.
31/12/16 by ''LINKA'' Rustic cakes & more .
Took 8 days to get from Glasgow to Shrewsbury, never use them again, as service and price very poor.
31/12/16 by Customer
Our Response: Dear Customer
Sorry to hear there was a delay with your shipment over the Christmas period. We do not handle the goods and checking this it looks like you booked via DPD. Some of the days would not of been working days in this peak period and the couriers time frames are a guideline and not a guarantee I am afraid. This was picked up by DPD on 22nd December having been dropped into the store in the evening on 21st and delivered in the 1-2 working day timeframe of 1-2 days on December 28th.
Kind regards
James
No come in the day of apuntament.
31/12/16 by Customer
Entered package details into their website. Received a quote. Package was shipped. After delivery they charged me almost double the price of the initial quote. The package was a carbon fibre panel for a car, very light 7Kg. They charged me for 101Kg!!!! Thats the weight of a baby grizzly bear! They just took the money from my account, no warning. Will never use them again and have contacted my bank to dispute it.
31/12/16 by WARD
Our Response: Dear Customer
We charge based on the dimensions put into the quote engine and the weight. This is calculated out as volumetric weight, not just actual weight so basically the space it takes up in the courier network. If the dimensions are wrong the couriers then surcharge for the additional volume in their network, and we pass this on to the sender as it is their responsibility to provide accurate details for their consignment. If you are unhappy with this charge then do let us know via a support ticket and we will be happy to challenge the courier on this for you.
Kind regards
James
Great service!cheapest posible,but with all the notifications and tracking.I am going to use Parcel Monkey again in future for sure.
31/12/16 by Customer Martin,Scotish Highland
very good, cheapest rates and delivered on time.
31/12/16 by Carl Sutton
WHY!!! Would you do the normal UK thing and Queue at a post office again, I wouldnt !,
Trust me I have used this service twice now and I am a little overwhelmed!!
I have a daughter in the U.S. And I normally use Parcelforce, but this website / App has changed all that, I do not queue, I do not wait, and I do not take any af my personal time doing what I want to do, which is simply send a package to my daughter.
My parcel was picked up from my house, on time and delivered and tracked...... But you must attach 3 copies of your invoice to your parcel for international shipping
All I can say is I will never go to th post office again!,
I am prepared to give verbal and written endorsements to what I have stated and experiences, you try it once you will never visit a PO again, unless you want stamps!!
MM
30/12/16 by Mark Moorhouse
Excellent fast service to Ireland from the U.K. Exactly took only 48 hrs.
Highly recommend them and will use again myself.
Very reasonable price too. Very pleased.
30/12/16 by Andrea D
Excellent service. Highly recommend
30/12/16 by Customer
First time user. Found the whole process very straightforward. The carrier used was Parcelforce and an extremely competitive quote. Saved almost £40.00. Parcel collected on the due day and delivered within a week to Japan. The tracking system very helpful. Will definitely use Parcel Monkey again.
30/12/16 by Mrs Vivien Cockburn
Delighted with this company. I needed an item delivered from England to Northern Ireland and there were no difficulties at all. I was also able to track the delivery online.
30/12/16 by Customer
I paid for my parcel to delivered to a home address in the USA. I was able to track it ok until it arrived at a pick up point which obviously wasnt where its final destination was meant to be. The person I sent the parcel to was never notified of its whereabouts and neither was I, I had to make a phone call to get another phone number to be rang in the USA, even then it wasnt at the location we managed to locate it to so more driving around to find it.
30/12/16 by SANDRA
Item badly damaged on arrival and purchaser sought full refund
30/12/16 by Scott Flewellen
Our Response: Dear Scott
Sorry to hear the item has been damaged whilst in transit with the courier you selected via our quote engine. If you have opted in for the protection cover please raise a support ticket and we can pass over to the claims team who can assist with this further.
Kind regards
James
I am wainting for a delivery that suppose to take 2 days to arrive in Portugal at my door ... the service was paid more because of that urgency ... I tracked my parcel now and still in Southwark ( London ) ... it was from Peckham , so in 2 days my parcel moved 6miles and that the estimated delivery time is on the 4 th of January ??? Are you joking ??? It suppose to arrive today at my home ! Why do you charge more if you cant keep what you promise ?? Very very very disappointed ! Dont bother with urgency anymore ... I will claim for a full refund . DO NOT RECOMEND ! .
30/12/16 by Paulo Correia
Our Response: Hello Paulo
Sorry to hear about this delayed delivery, we do not handle the parcels as a courier reseller but please raise a support ticket and we will be happy to look into this for you.
Apologies for the inconvenience caused
Kind regards
James
Very efficient and quick service .Could track my parcel all the time.
30/12/16 by Customer Sg
Very surprised the quality of service
30/12/16 by Customer
delivered without problems. Submission was also easy.
30/12/16 by Customer
I paid you for a parcel to be delivered on next day delivery on the 23rd of December. The courier is now stating earliest delivery is the 4th of January. You have no phone contact to speak too! I wish to be refunded as I have to travel 23 miles from home to collect this from a depot to receive it!!!! In future I will deal direct with a parcel company as this is impossible trying to make any contact with you. Do not use this device
30/12/16 by Tina Evans
Our Response: Hello Tina
Sorry to hear this parcel is so badly delayed with the courier Parcelforce. We offer support via Live Chat and email as this means we do not have to keep customers on hold whilst we investigate any issues with the couriers. The tracking states the courier attempted a delivery and the recipient advised the courier to arrange a pick up of the goods. As we do not handle the goods, we have to rely on the tracking so if you have a further issue please get in touch and we can see if we can gather further info on this from Parcelforce.
Kind regards
James
Collection one day later than announced. Otherwise good price and decent treatment.
30/12/16 by Karl
Fantastic 1st class service!
30/12/16 by K Lewis
As a third party service to organising a courier I thought Parcel monkey was very useful for searching for the main courier services on one website. The prices were fair and packaging, label and tracking info was sent quickly after payment.
I would use this service again.
30/12/16 by Adam, Rotherham
Fast and easy, all you need.
30/12/16 by Customer
I will NOT recommend this organisation even to my Enemies
29/12/16 by MadAsh
Worst parcel service ever. Website was rubbish and after preparing parcel for pickup on 19th December and then implied it had to be dropped ofg at a local drop off point, did this on 20th for DPD. Today is 29th and parcel still not arrived. 10 days and still undelivered !! Ive had better service to Africa. AVOID. Second parcel available today 3rd Jan????. PATHETIC
29/12/16 by keenz
Our Response: Dear Customer
Sorry to hear about this delay with DPD, we do not handle the goods, we hand the booking to the courier and they then handle the goods. If dropped into a shop then the parcel would be scanned into and on DPD records to go and collect and process this for you so apologies on their behalf that this has not occurred. Please contact us via Live Chat or support ticket and we will chase the courier for you to ensure this is processed as quickly as possible.
Apologies for the inconvenience caused
Kind regards
James
Brilliant
Was picked up from Croydon at 10.30am and was in London two hours later. Reasonably priced and excellent service. Will definitely use again. Thank you, you saved me so much time.
29/12/16 by Helen
Great online tool and easy to use but unfortunately our package was not delivered in the stated number of days and we missed the deadline. We were very disappointed by this and it ended up costing a lot more money due to the package arriving late :(
29/12/16 by Customer
Our Response: Hello
Sorry to hear this parcel arrived late, we do not handle the goods as a courier reseller. If the goods are late and you need assistance please feel free to contact us and we will be happy to assist. It looks like the issue here occurred with Parcelforce.
Apologies for the inconvenience caused
Kind regards
James
Fab and half the price Royal Mail quoted ☺️
29/12/16 by Customer em
Collected and delivered with no problems. Very satisfied customer.
29/12/16 by Customer
Ordered 24 hour delivery - collection on 23rd for delivery Christmas Eve but it never left the depot in time so presents didnt get delivered until after the bank holidays.
29/12/16 by RB1
Our Response: Hello
Thanks for taking the time to leave a review
Parcelforce 24 is a working day service, if collected on 23rd (a Friday) it would not be normally delivered until Monday. It is not a weekend delivery service, we have this as a separate option on the quote engine which is marked as Saturday delivery. With Christmas this delivery would of been delayed until the next working day. If you have any issue with this delivery please raise a Live Chat and we will be happy to help, however this is a working day delivery service that was booked.
Kind regards
James
Dont send anything of value or urgent! Booked a 1-2 day delivery service. Over a week later the recipient had to drive over an hour to the local depot to collect the parcel. I must have contacted parcel monkey 15 times asking where the parcel was - each time they didnt have a clue and made no effort to get things sorted with the courier. Now they are refusing to refund the cost of £15. Never, ever again! Reply to James - I did contact live support many times. My comments remain the same as above. Your team gave lots of excuses/apologies/and we will look into it replies. None of which sorted the problem! Your service caused me nothing but stress and wasted my time, not to mention the anxiety and frustration!
29/12/16 by david
Our Response: Dear David
Sorry to hear about the delay with delivery, we do not handle the goods we resell courier services. Should there be a delay let us know the details via Live Chat and we will be happy to assist. If you are unhappy with the responses from the team then please address a support ticket as FAO Manager and we can look into this for you.
Kind regards
James
Unfortunately, wasnt made aware that a next day delivery would need extra payment to actually be next day due to Christmas period mail so was delayed quite a bit.
29/12/16 by Michael Williamson
Package arrived quickly, no hassle service. Will be using again!
29/12/16 by Customer
Was easy to use I have no bad comments to make about using this company
29/12/16 by Miss Toni austin
The package pickup schedule keeps on changing and they will keep giving you a new day without even feeling bad about it. Also the delivery time is extremely misleading and it take much longer for the item to arrive. You will be better off sticking with the usual Courier, Parcelforce, DPD etc. especially for your international shipments.
29/12/16 by Silver Vega
Our Response: Dear Silver
Parcel Monkey is not a courier, we resell courier services such as DHL, Parcelforce, DPD. The delivery time frames on our site are advised to us by the couriers who we resell on our site. Also the collections are made by these carriers the same as if you booked them directly, as we simply hand them the bookings, and send you the label once they have accepted the order.
Apologies for the delay in the collection of your item
Kind regards
James
excellent delivery 3 to 5 days It arrived in 4 days
I could track my pack on all steps from UK to the Europe depot
the tracking part fails when the good arrive in Italy no chance to know what happen to it for the last 2 days
The good arrived safe and before Christmas which matters
thank you!
29/12/16 by laura
Delivery period misleading. 4 - 5 days from collection to point of delivery stated on booking form but it took 14 days. Goods collected by Parcel Monkeys agents Parcel Force on 15th of December but not delivered until 29th of December. Totally unacceptable. Given the misleading information and poor quality of service, I unlikely to recommend Parcel Monkey or Parcel Force to family, friends or business associates.
29/12/16 by Mr P A Kavanagh
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