We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,108 reviews.
DPD failed to another courier from a drop off location. Customer was expecting their delivery for Valentines day and it did not arrive. Im now out of pocket because I have had to refund them the delivery cost at £25. It has also let the customer done as they now have no present to give. Very unhappy and wont ever use again. Useless! Parcel has been sat uncollected for one week at the drop off location. Its only being collected now because I had to call them and find out what was going on. Disappointing for a service that costs a lot and is meant to be reliable.
14/02/17 by Ellie
Easy to order a shipment and gets there on time.
14/02/17 by Tina Reeves
With no explanation, my parcel was collected a day late. I had to re-book it
14/02/17 by Customer
Timely and commercially competitive
14/02/17 by Customer
We have used Parcel Monkey on several occasions and the booking is easy, the choice of service options good, the paperwork simple to print and the courier always turns up ...
... sadly this time the parcel, delivered by DPD, arrived in a terrible state with the contents half missing.
These things happen and is obviously not Parcel Monkeys fault but it is PM who manage the service and ask for the review.
14/02/17 by AC
Happy all over, worked well.
14/02/17 by Customer
Excellent service and very simple to use as it was my first transaction with Parcel Monkey, cheers.
14/02/17 by Texcare Gas Services Ltd
Great price very easy to book. Collection was on time and delivery a day early
13/02/17 by King Kirk
Prompt service. SMS messages were useful and times were adhered to. Online tracking was not readily updated though. Delivered on time. Very good service for the price.
13/02/17 by RA
I was using Parcel Monkey for the first time and i was positively surprusied. Very fast delivery without any problems. Fully recommended. Thank you!
13/02/17 by Bartlomiej
I was trying to ship something from the UK to Portugal and found a good rate for DPD through Parcel Monkey. As I dont have a printer at home, I was going to ask my husband to print the shipping label at his office, and then I could drop off the parcel the next day. I noticed as I completing the purchase that it mentioned dropping off the parcel today. It didnt say I had to drop it off that same day, but just in case, before I paid, I asked in the customer service chat window that had conveniently opened automatically (and specified that customer service was available until 9pm – this was around 4:30pm). I waited for some time, got no response, assumed I was just overthinking things and completed the transaction. I forwarded the shipping label to my husband. FOUR hours later, I heard a ding and saw I had a response to my chat. I was incredibly frustrated to learn that actually I could not send my parcel the next day using the printed shipping label as Id planned. When I inquired further if there was any way to ship a parcel with a label issued and printed on a different day, I was told no. None of this is made in any way clear during the transaction. Ive wasted time, my husbands wasted time, and we have a shipping label we can no longer use. When I questioned why it took them four hours to reply to my chat, the rep could only say theyd been experiencing glitches with chat, but that "email is always available!". Not much good that does after the fact. This company seriously needs to improve their customer service experience.
13/02/17 by Zoe Perry
Great price and service
Would totally recommend
13/02/17 by Chris brown
I was easily able to source an affordable and reliable courier service who ensured timely home collection and delivery of my parcel.
This was a greatly reassuring as on a previous occasion I had booked Hermes direct who were unreliable and subsequently proved to be unable to fulfill the next day collection service Id paid for nearly a week in practice and their complaints process was helpless and useless!
Well done and thank you Parcel Monkey for helping me select a courier service that delivered on this occasion. I will use you again.
13/02/17 by Customer Jo - Kent
Easy to follow instructions & fast delivery.
13/02/17 by Customer
Quoted ridiculous sums to send 4 alloy wheels from Swansea to Lowestoft, used this website and eventually had one of the same vendors at less than half price previously quoted direct! You figure it out.
Very happy, no problems whatsoever.
13/02/17 by Bryan
Very happy with service. Easy to use and great value for money. Very efficient
13/02/17 by Miss Suki Gill
Top notch from start to finish.
Great stuff :-)
13/02/17 by Customer
Having tried another courier company who was awful . Yours was cheaper and far more reliable!
13/02/17 by Customer
Booked with parcel to go for GUANTEED next day delivery no one collected the parcel waited in all day ! no one called the number that was taken to say why it would not be collected no email to apologise ! no contact number or email address to complain no parcel refund for failed next day and ruined birthday surprise ! had to troll around the website and rebook myself no option to refund so I could use a better service avoid them and use a better service like Ups
13/02/17 by B Gibbs
Easy to follow website- sent my parcel at a fraction of the cost through these guys, will use again without a doubt
I highly recommend using this website
13/02/17 by Customer
The website was easy to use, I would use again .
13/02/17 by Laura
They have missed the collection of my parcels twice in a row. No explanation, no feedback, no customer service, nothing. Just an incredible waste of time and money. Do not bother using them, I have rarely seen such incompetence and lack of professionality.
13/02/17 by Marcello
A good way to check prices and relatively easy to complete the transaction
13/02/17 by Customer
I used Parcel Monkey to prepare a parcel to send to Jersey from the UK via Parcel force. The online process was quick and simple, with customs form and shipping label easy to print off. I dropped parcel off at the post office within 15 minutes of completing transaction online, and it was registered in to the post office database no problem. And, better price than buying from Parcel force direct.
13/02/17 by Alex P
I was looking for a cheap and convenient way to send a parcel to France. Got a great price through Parcel Monkey on a well known delivery service. My parcel arrived in central France within 3 working days. Absolutely amazing
13/02/17 by Steven
Will use again.
13/02/17 by John
Excellent, cheap, quick and easy
13/02/17 by Customer
Did exactly what I needed it to through RM 48 Large service.
13/02/17 by Customer
worked perfectly on this occasion - posting UK to Italy.
13/02/17 by The Sussex Bugle
Nice simple website that helped me find the cheapest option for an odd shaped package. Saved £5 compared with going to the post office.
13/02/17 by Customer
Parcel picked up at 5.30 and delivered next day at 11.00 . Great service and reasonably priced.
13/02/17 by Steve.H
But dont choose DPD, they broke my package.
13/02/17 by Customer
Ive used Parcel Monkey twice, and its been really good. The customer service team are so helpful. The whole process is easy and straight forward to use.
13/02/17 by Ellen Langley-Bradshaw
Easy to use straight forward and hassle free just how I like it
13/02/17 by Louise
Collected on time, delivered safe & sound.
13/02/17 by Trevor Musgrove
Shocking , shocking service. What a rip off company. Customer service is a message system with a different person responding each time. No follow up, differing messages given by each rep. I was even told my parcel was in the country and would be delivered when it still has not arrived . £400 of Christmas presents missing with no information, 6 weeks of messaging parcel Monkey with no follow up. Then suddenly .... " We are really pleased to refund your postage... " hmmm my parcel is still missing never to be seen again. Shocking company. shocking service .
13/02/17 by Customer
Parcel monkey are fast ?great experience in parcel service, great price too, very local to me and would recommend to all friends n family
13/02/17 by Allison Drury
Just in time for birthday.
13/02/17 by Customer
Excellent service
13/02/17 by Customer
A little bit confusing at first
13/02/17 by Customer
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