We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,108 reviews.
Great . and ille always use.
19/01/17 by Customer
Cheap but sending international parcels tracking information stops in UK. Customer services have no idea not up to getting information .
19/01/17 by Kathleen Grimmett
Quick collection and delivery. Will use again.
19/01/17 by BarboraD
Parcel arrived in Denmark within 3 working days as promised. I was able to track the delivery at every stage. Great service
18/01/17 by CDP
First advised delivery later than advertised but the parcel was delivered before causing inconvenience
18/01/17 by S. Keating
I used Parcel Monkey for the very first time to search for a cheap courier as I had it with the high prices from our beloved P.O. , lo and behold Parcel Monkey saved me over £50.00 in delivery charges !
Easy to use and register , and you keep track of your goods until them arrived at destination .
Will I use them again ? YES !
18/01/17 by Mr Rivera
Sending a parcel overseas, the quote wasnt the cheapest but have used Parcel Monley in the past & on the whole they have been above average, the parcel has always arrived at its destination even though in the past it has not been collected on the stated day. Today when I need the parcel delivered quickly again it has not been collected !!..... just a courtesy email to let me know whats happening and why would at least help, after all you sent me about four separate messages telling me it would be collected today, why ? When it clearly hasnt ????
18/01/17 by Tony Froude
Our Response: Dear Tony
Sorry to hear the courier you have chosen has failed to make the collection, we at Parcel Monkey do not make the collections we only hand them over to the courier of your choice. We have now contacted DX to ensure that they make this collection as soon as possible.
Once again apologies for the inconvenience caused
Kind regards
James
Selected parcels to be picked up 18th Jan which is today, it wasnt specified what time they would come so I had to stay at home the whole day to be disappointed. Leaving the country tomorrow early morning and there isnt anyone around to allow for pick up, called many times to the number appeared on google however it doesnt get through. Paid £250 for such BAD SERVICE and most importantly caused me so much inconvenience and time wasted. Have written an email for full refund but no reply yet. This is ridiculous. NO SHOW, no contact from anyone from parcel monkey, NOTHING. Also about printing your own label and putting them into clear folders specifically to be pasted on the boxes - SO MUCH INCONVENIENCE FOR SUCH AN EXPENSIVE BAD SERVICE.
18/01/17 by Kea Lee
Our Response: Dear Kea
Sorry to hear about the issue with the courier you have selected, we at Parcel Monkey do not make collections, we hand the booking over to the courier you choose via the quote engine. We do not have a contact phone number as we offer Live Chat on our website 8am to 9pm and also support email tickets to resolve any issues. If you have written an email to us this will of course be responded to and if you have not used the service a full refund will be issued.
Apologies for the inconvenience caused
Kind regards
James
I have used Parcel Monkey several times now since I heard about as a result I have saved lots of money. The system works very well
18/01/17 by Robert Customer
Had no problems with parcel monkey, first time i have used a courior service, a lot of information required to send a package but it was an international delivery so thats why. Liked the way that different companies and there prices can be compared. Dpd i chose, not so pleased. The service was supposed to take 4-7 days, and when all done, paid for and dropped off to the drop off point, i get an estimated delivery date of over 2 weeks wait. In my case it was important that the parcel reach its destination in less than a 10 days to be there before chinese new year. So not very happy with that sevice, would not choose dpd ever again, my advise, pay more and have express up to 3 days service. But weather that would be achieved, i dont know.
18/01/17 by Customer
First time user. Will use again. Damned splendid
18/01/17 by dave belton
Very fast and easy process
18/01/17 by Customer
Fast. Reliable. Consistent.
Bruce L
18/01/17 by Customer
Used before always been very helpful and service this time was brilliant
18/01/17 by Jeni
easy, quick, reasonably priced
18/01/17 by Mr Martyn Gale
Booked a next day collection for ParcelForce 24. The parcel was collected as expected and delivered next day so all good. The only issue is that ParcelMonkey claimed no printer was required for this service but then emailed me a label to print out! I did this as a precaution but was expecting the driver to bring a label anyway. He didnt. So No printer required actually means a printer is definitely required!
18/01/17 by Laura
Perfect pick up. Perfecct delivery.
18/01/17 by Customer
The parcel was supposed to be delivered on Saturday (2 days delivery option) but it arrived on Monday
18/01/17 by Customer
Parcel collected and delivered as required. No issues.
18/01/17 by Customer
Nice choice of options although I thought the one I chose had a no printer required option but luckily I found a printer. Will use again
18/01/17 by Vjw
Having been told that I could not send a parcel over 2 kgs from my local post office, to New Zealand, despite contrary advice on the Royal Mail website, and I would need to use a courier, I was plunged into despair. Then I found Parcel Monkey. The best of it was that the cost of sending was £30 cheaper than the Royal Mail quote! of course, the parcel hasnt yet made it to destination yet so this may be a prematurely good rating but the process was easy, and the courier comes to your place, so no lugging a heavy parcel around. Life Saver! Lesson: avoid Post Office/Royal Mail.
18/01/17 by JK
The first time I used Parcel Monkey and I would not use them again. My parcel was two days late. No explanation. No contact from Parcel Monkey. A huge inconvenience and time wasted. I requested a refund and was referred to their "Terms & Conditions" which cover them for the parcel being 5 days late. Totally unacceptable. One bad experience is enough. Never again.
18/01/17 by Catherine Wilding
Our Response: Dear Catherine
Sorry to hear your parcel arrived late, we do not handle the delivery of the goods as we are a reseller, so we take the booking and send on our discounted rates with the carrier. This means the handling of the parcel will be the same as if you booked direct with the carrier, but at a lower cost. Due to the fact we do not handle the items, the couriers give an estimated time frame for delivery, so the time frame is not a guarantee, although the majority of the time the carriers meets the time frame advised. This is why we state at the time of booking to check the terms as we advise the 5 working days policy.
Apologies for the issue with the carrier
Kind regards
James
I expected my 12kg parcel to Japan would take 4/5days. 7 clear days later, they are still waiting!
18/01/17 by CustomerRobNichols
Really great service will use again
18/01/17 by Customer
Apart from the fact that my parcel was damaged parcel was picked up and delivered on the requested dates.
18/01/17 by KATE
Our Response: Dear Kate
Sorry to read that your parcel has arrived and been damaged in transit, we do not handle the parcels but we take the booking and hand it over to the courier of your choice. If this item has been damaged, we would advise that you raise a support ticket and address FAO Claims and we can then pass it over to the relevant department who can liaise with the carrier on the issue of your damaged item.
Once again apologies for the inconvenience caused
Kind regards
James
Great service well organised and reasonable cost.
18/01/17 by Alan Hunter
Fast, efficient and convenient collection of a parcel.
17/01/17 by Mr L
Parcel wasnt collected and i got no call. Trying again tomorrow
17/01/17 by Customer
Our Response: Dear Customer
Sorry to hear DPD have not collected this item, we have tracked this and it is due for a collection today for you. Parcel Monkey do not make the collections, we hand the booking over to the courier you choose via the quote engine and they then come and collect.
Apologies for the inconvenience caused on this occasion
Kind regards
James
Quick and efficient service
17/01/17 by K Dewart
Trouble with scanning bar code at drop off point, but generally good.
17/01/17 by Customer
HAD TO GET AN ITEM TO NEW ZEALAND ASAP,. PARCEL MONKEY
DID JUST THAT, ARRIVED IN RECORD TIME, THE RECIPIENT IN NZ
COULD NOT BELIEVE IT ARRIVED LONG BEFORE EXPECTED.
MANY THANKS FOR THE SERVICE
17/01/17 by Harry Fabian
I knew exactly where my parcel was by the tracking option. Excellent service. Took 1 week to arrive & had 2 very happy children opening the contents of the parcel. Would highly recommend & definitely use you again ..... cant thank you enough!
17/01/17 by Mary Smith
Item not arrived 6 days later on 48hr service
17/01/17 by A Jaff
Our Response: Dear A Jaff
Sorry to hear about the delay with the delivery of your parcel, Parcel Monkey do not handle the goods, we resell the courier service. Should the item be late or an issue occurs just let us know and we will be happy to step in and assist.
Apologies for the inconvenience caused
Kind regards
James
U.K. To NZ 7 days. Very very good service
17/01/17 by customer
Highly recommend this company.
17/01/17 by Customer
1st class, hassle free service
used Parcelforce 24 for multiple items.....no problems at all.
17/01/17 by Jim
sent an 8kg parcel to Switzerland - tracked and insured for less than £26 - arrived in the three days quoted. Printed documents in library and dropped off at post office. Excellent service - the cheapest I found! - Rob -Mid Wales
17/01/17 by Mr Robert Burne
The Parcel Monkey site was good and user friendly and offered lots of choice of carrier. Our mistake was in choosing ParcelForce - although they collected our parcel on the date arranged they managed to send it to the wrong delivery depot. Even though the parcel was clearly labelled they had to return it to their hub depot for re-sortation. So instead of the stated two-day delivery time it was five days before they arrived at the delivery address. Admittedly this was over a weekend, but even so...
17/01/17 by Ronald
Switched some of our overseas parcels to Parcel Monkey a few months ago, on the basis of price, and so far so good.
Main gripes are the labels take ages to generate, competitor sites do it instantly
Tracking is abysmal. If you can print the tracking number on the label, surely you can link it on the website. I shouldnt have to write it down and manually enter it into the couriers website.
17/01/17 by James
1) Advertised Drop off points closed or no longer operating 2) Impossible to communicate with when things go wrong
17/01/17 by Customer
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