We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,658 reviews.
No trouble at all. Easy to put information into the computer and parcel arrived after a few days
21/12/16 by Customer
I was very pleased with the way I was able to track my parcel & the fast delivery. However the cost could be a bit cheaper, thats why I dropped a star.
21/12/16 by Caroline Mcfeely
Amazing service easy to print labels, great price and fast delivery. One package arrived within 3 working days the other in 2. Could not have asked for a better service. Highly recommend.
21/12/16 by Anja A.
Easy to use website. Parcel picked up on allocated day and delivered efficiently.
21/12/16 by Samantha Brooks
In minutes found me a DHL service that I couldnt find (or book) on the DHL site. Booked it and away we went. Parcel arrive a day early.
21/12/16 by Customer
Very pleased with parcel monkey excellent service ????
21/12/16 by Simon
Very reasonable prices and so convenient that the parcel was collected from my house. The service was easy to use and being able to track the parcel was very helpful.
20/12/16 by Customer
Quick,easy and great price! What more could you want?
20/12/16 by Paul Moogan
Excellent service as always
20/12/16 by Lorna
Was very happy with the fast friendly service
20/12/16 by SHANAZ KAUSER
Have used this service before ,hence I didnt think twice about booking my parcel with Parcel Monkey again. Regular updates by text, and right on time, the parcel was collected and the collection sheet printed off with the parcel address label was duly signed and left in my porch. Cannot fault the service. The recipient received the parcel in 2 Days which was amazing at it was nearly Christmas and it was to France!
Very happy with the service and would highly recommend.
20/12/16 by Customer - Greater Manchester
I was recently let down by another courier service and turned to Parcel Monkey to get my parcel to its international destination on time. Thank goodness I did! I booked my delivery, dropped my parcel at my local post office on the Friday afternoon and it was delivered to its destination on Tuesday morning. Very quick and reasonably cheap service. The tracking service was updated regularly, I knew exactly where my parcel was at all times. I will certainly go straight to Parcel Monkey next time!
20/12/16 by Laura Smith
I have used the service several times to Australia & Europe. It is fast, efficient & extremely competitively priced. With an easy online process to arrange parcel pickup or drop off at a local point the tracking facility then enables you to trace your parcel to its destination.
20/12/16 by Helen
Excellent easy service, just drop off and relax
20/12/16 by Douglas Brady
Hi Douglas
Many thanks for taking the time to leave us a positive review
It looks like you have left us a negative rating though, so if you can change this, we would be most grateful!
Kind regards
James
Just give your instructions and see it happen.
20/12/16 by Gerry
Easy to use the booking form. Collected and delivered on time
20/12/16 by Plyconic
I have used parcel monkey twice now to send large parcels to Nigeria and have been thrilled by the reliable and speedy service both times. Top marks parcel monkey!
20/12/16 by Amanda Cruise
Everything was so easy and excellent. I will recommend to a friend. +5
20/12/16 by Monica
reasonable price, convenient locations
20/12/16 by Vanden Bos Linda
Thank you for your service. Amazing price and very good service
20/12/16 by Customer
I wont ever use this service again .customer service team not helpful at all they do not take any notice on what is written in the driver comments box and even when you message them on chat your problem isnt dealt with, there isnt a contact number to get in touch with someone about your issues and on chat they brush it under the table and blame the delivery company even tho all the driver is doing is what parcel monkey send them. i have not had a good experience!
20/12/16 by Bryan Batley
Our Response: Dear Bryan
Parcel Monkey is not a courier, so any notes that are left are handed over to the driver from the courier company you choose when you book via our quote engine. We offer Live Chat from 8am to 9pm weekdays and also support tickets around the clock via your Parcel Monkey account.
Kind regards
James
Polite and very helpful what more can one ask for !
20/12/16 by CustomerrosalimNd luennemann
Very good service.
20/12/16 by Customer
I will. Be using them in the future prompt safe and reliable thank you parcel monkey
20/12/16 by Linda Kay
I reccomend the service, it elod finding cheaper solutions, it easy to use and reliable!
20/12/16 by Customer
A large 12kg parcel was collected from my house in Devon on the day stated, delivered within 3 days to Bury, Lancashire by parcel force, for half the price I would have paid had I taken the box myself to the post office. Excellent service from parcel monkey. Highly recommended and I will use again.
20/12/16 by Liz
Will recommend it to all my friends and family.
20/12/16 by Customer
Parcel Monkey provides a very easy way to get the best value for money when sending parcels by comparing alternative methods.
20/12/16 by Customer
There were problems with signing in and the labels took ages to appear but all issues were resolved by a nice lady on the help page.
All the packages have arrived OK and the price was VERY reasonably
20/12/16 by Tim Marshall
Does exactly what it says on the tin.
20/12/16 by Customer
Driver actually arrived 5 mins early and wasnt at all fazed by the fact that the package was in a suitcase rather than a container. Somehow he also managed to get from SE5 to KT3 (10 miles) in 35 mins!
20/12/16 by Paul Wilson
No mean feat to get stuff to Italy and to its destination. Thanks, Parcel Monkey. Much the cheapest way to send.
20/12/16 by Margaret Ludovici
It went and was received without any problems
20/12/16 by Mr R Conn
booked a bulk special in which both were collected paid 24 hour and 1 was delivered next day and other day after,absolutely disgusted with the service
20/12/16 by sarah
Our Response: Dear Sarah
Sorry to hear there was issue with the courier Parcelforce, sometimes in the sort centre parcels can be separated and this can mean they arrive apart. As we do not handle the shipments we have no control over this.
Apologies for the inconvenience caused
Kind regards
James
GREAT SERIVCE
20/12/16 by Customer
I sent a parcel to Nigeria and the service was excellent. the company picked up the parcel on time and it was delivered a week later in Nigeria. Very efficient service.
20/12/16 by Shelley Preece
Paid for a express delivery and was far more than that turned up over 4. Days late.
20/12/16 by Customer
Only used twice both times no trouble at all. Good service :)
20/12/16 by Customer
I am very pleased with the service I received from parcel monkey. Straight forward labelling, collection from place of work saved time and speedy delivery. Could not be more pleased. Thanks
20/12/16 by Neil H
I was sending several things to the Netherlands as I am moving there soon. The process of finding a service, getting the labels for the parcels , and sending them off was very straightforward. They arrived very quickly as well!
20/12/16 by Emma
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