We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,657 reviews.
I was impressed by the variety of services available and after having made my choice everything worked perfectly.
13/01/17 by Pat French
Easy to use and easy to track.
13/01/17 by Customer
Big thumbs up
13/01/17 by Customer Mark Croucher
I have used Parcel Monkey before and found the service top class.
I would not hesitate to use them again.
Well done
13/01/17 by Eddie Ellis
Parcel was sent via Parcelforce and arrived on time, undamaged. However, at the booking stage, the Parcel Monkey website indicated the drop off point was 0.57 miles from my house. Therefore it was more convenient for me to drop off rather than wait in for someone to collect. The actual drop off point was 12.5 miles from my house which meant a 25 mile round trip to drop off... Not great...
13/01/17 by RetroRingo
My issue was resolved however having a conversation via chat took too long. Every sentence I wrote took long for the agent to see and reply back, some times I never got a reply
13/01/17 by Customer
one of the best company, very reliable and very cheap.
sent my parcel with them from UK to France which took exactly two days, no problems every thing was fine.
13/01/17 by ibrahim
Do not hesitate to use this set
13/01/17 by Barry
Have used Parcel monkey for a while and have always found their service good,
13/01/17 by Pravin Makwana
I have used Parcel Monkey as a front end for DPD to send items both within the U.K. and Europe , so far so good.
13/01/17 by Raed
The reference number they give your parcel does not seem to match with the courier - in my case DX Freight - and it is impossible to track. I waited three days before collection and this I believe was only after my intervention with the courier. Parcel Monkey say not to contact the courier but PM do not seem able to track even their own system. The emails were always apologetic but words come cheap with no resolution. There was no communication to say the parcel was delivered and I contacted the recipient myself to find it had been delivered next day as expected. There is no telephone number for customer services but not sure this would be useful anyway based on my experience. Sorry but I would not use Parcel Monkey again. The only positive I can give here us that the guys from DX were helpful.
13/01/17 by Sylvia Nicoll
I am verry satisfied with your service and specially when sending abroad. You service so easy to use and very fast. I am also happy that I can drop off at the postoffice as that is most easy for me. The time for the parcel to arrive fits pretty well with the time you give on the page. Thank you for great service.
13/01/17 by Customer: Mirva Petajamaa
My parcel was delivered very late, two days later got email from parcel monkey that volume is more than what i said. i challenged them and now they said weight is more than what i told them. Total lie. they just want to take more money out of me. I asked them for a refund for delivering my parcel very very late, twice they said they will investigate, but no response. Still writing to them everyday! not worth it A total rip off company. stay clear of parcelmonkey UPDATE: contacted the support department but no response, Stay clear
13/01/17 by Arsat
Our Response: Dear Arsat
Sorry to hear this parcel arrived later than anticipated, the service time frames are given to us by the couriers and are based on working days and are an estimate. Additional charges come direct from the carrier and occur when items are not weighed or measured correctly, we simply pass these on to the sender, whose responsibility is to declare the parcel correctly. We do not make additional money on this, we simply pass the funds to the courier as they are charging for the correct weight the laser measurement equipment confirms the parcel is at their depot.
We answer all support tickets and enquires so if you have a left a message this will be responded to.
Apologies for any inconvenience with the late delivery
Kind regards
James
Paid £148 to get an item delivered on overnight delivery. Someone waited in all day for the collection, I waited in all day for delivery and it turns out they never collected the item to delivery. I paid for an overnight service and they failed to deliver. they now cant refund me for 3-5 days the person in the on the end of the live chat says this. "Hi, we do not have phone support and we are unable to call you. We have now forwarded you to the UK. They will be in touched with you" Regarding the reply below, I tried that, I have had no contact from anyone in the UK and only been able to speak to someone halfway round the world. This was time sensative, Ive taken time off to make sure i was here. you cant refund the money i paid you for 3-5 days ?!
13/01/17 by Dan Heaver
Our Response: Hello Dan
Sorry to hear there was an issue with your delivery, you can contact our support team who operate in the UK via Live Chat or email. We will look into this customer service issue.
If they fail to collect we can contact the courier on your behalf so please open a support ticket and we will be happy to help!
Once again apologies for the delay with the carrier
Kind regards
James
You need to be contactable ! Provide a number/s then you could become really professional .Samuel Boyd
12/01/17 by Customers
Sent Friday am from UK.
My friend get it at 15: Tuesday next week.
Good service.
DPD classic used for this parcel.
12/01/17 by Xxx
Not a fault of parcel monkey, but fault of DPD who are a bunch of useless clowns and shouldnt breed. My parcel has been sat in the drop off shop that i left it at for over a week, their customer service fob you off with **** excuses and dont help you.. i had to go back to the shop to confirm it was still there! It was supposed to be a 2 day service, was the cheapest option and now i know why!
12/01/17 by Charles
Our Response: Hello Charles
May we advise to leave this review on the DPD Trustpilot page?
Sorry to hear DPD failed to collect this from the shop, if they scan it in at the shop they then know the goods are there waiting for a collection so apologies if they have caused you any issues here. Once this is delivered open a support ticket on your Parcel Monkey account and we will chase our account manager up on this and see if there is anything we can do.
Have a good day,
James
Checked prices at post office,this was far better value for money and included collection from my home.The parcel made it to Spain with four days without damage or any problems.Would highly recommend this company to anyone.
12/01/17 by Alex
Excellent quick and simple way to send a parcel anywhere in the world or nationally at an affordable and reliable courier service. Would recommend highly.
12/01/17 by Customer
Picked up same day and delivered with no problems
12/01/17 by mark callaghan
taken a week. and 3 days before attempting a redelivery.
12/01/17 by D hobson london
Provided a fast and professional service when needed, with straightforward and easy steps to be followed. Perfect for my online merchandising business, however if there is any way to reduce shipping costs it would be ideal for the public and entrepreneurs.
12/01/17 by mariancreanga
Everything was done really well. Will use again. Thanks
12/01/17 by MD Sunderland
Deal all, Today I have called to Ecuador to know, where is the parcel. Courier informed to me that my sister need to pay $114.90 for fees of transport???, No understand because I pay to you already. Could you help me please?? Kind Regards, Paola
12/01/17 by Lourdes Paola Suarez Mendez
Our Response: Hello
The recipient may need to pay customs duty as all items are sent with Customs Duty unpaid, you can contact DHL directly if you wish to look into this, as the money is paid by the recipient in the destination. We have opened a support ticket on your account in case you have any questions, and we will be happy to help from there.
Kind regards
James
Cheap, easy to use and very quick delivery to Germany.
12/01/17 by Theresa Eckersley
Everything ran smootly in my interaction with this company.
12/01/17 by Bianca
Pick up on time, dropped of in time and the tracking was excellent,
12/01/17 by A H
Everything went great!
12/01/17 by Customer
Very useful cost comparison and purchase site.
Delay in receiving email with barcoded labels was a slight drawback.
12/01/17 by GP
Very good service buy parcel monkey I would highly recommend
12/01/17 by ANTONY GUERRIER
Clear instructions and fast processing, finding me several competitive rates with local drop off points.
12/01/17 by Tanya
My international parcel was delivered 4 days earlier than had been anticipated so I was delighted with that. I had weighed the parcel before it was collected from the drop off point and thought I had got it correct but had to pay in as they said it weighed more than I said. There was nothing I could do about it but I was disappointed with that.
12/01/17 by Anna
Good for price... picked up when they said they were going to pick up.
12/01/17 by Sinta
Very good service. Order online. Someone comes to pic it up and gets delivered. A fantastic service!
12/01/17 by Customer
I was charges extra. The parcel took longer than it was supposed to. When I tracked it the website said it was in the UK. Turns out it was in Israel. Poor poor service. Will not be using them again.
12/01/17 by Will Foster
Our Response: Hello Will
If there is an additional charge, this comes from the courier if goods are not declared correctly and this is then passed on to the sender. If you are having any issue with tracking, let us know the PM order number via a support ticket or Live Chat and we will then be able to assist. Having tracked this shipment I can see this was delivered by DPD Express in the allocated time frame of 3-5 working days. You can track DPD deliveries via the shipment number on the label on the dpd.co.uk site also.
Kind regards
James
Always very happy when using this service
12/01/17 by Customer
great site, very reliable.
12/01/17 by Tim
Absoloutley disgusting customer service would not recommend to anyone, better off dealing direct with companys.
12/01/17 by Dan Ashton
Our Response: Hello Dan
Sorry to hear you have had a negative experience with our customer support team, if you have an ongoing issue please go to the Contact Us tab and leave us a support thread, and address as FAO Manager. We can then look into the issue and we will be happy to help.
Apologies for any inconvenience caused
Kind regards
James
I found Parcel Monkey very easy to use, with the parcel being collected & delivered when it should have been. Only concern was that the initial price, given when the location and weight was entered, increased after the page asking for parcel dimensions. This is misleading and there wasnt any info to show why/what caused the price increase or what the original price was based on. In the end, after going back and forward through the pages a few times I got the original price, otherwise this review would have been a 2 or 3.
12/01/17 by charlie
After a couple of annoying delivery failures with a competitor recently, I found Parcel Monkeys system easy to use and reassuring.
12/01/17 by DigitalLulu
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