We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,108 reviews.
straight forward booking process no problems in recommending will be using again
04/02/17 by Customer
Gave me the cheapest option. Easy to drop off at post office.
04/02/17 by Missy M
Parcel was delivered to Europe in 4 days . Excellent price and easy to sort out online.
04/02/17 by Kate moore
This was a smooth procedure from the beginning. Easy to use website, printing of the label was straightforward and delivery was on time.
04/02/17 by C. Leach
Good communication, prompt pick-up, delivery and price.
04/02/17 by John
Much cheaper than other quotes i was able to get and the parcel arrived safely and on time.
04/02/17 by Claire Tidman
System was easy to use, tracking was easy and very useful. However I spent £30 to courier something that was meant to take 5-7 working days. Latest estimate is 9 working days (13 in total). Post office at half the cost wouldve been quicker. Gutted as my parents golden wedding anniversary present never arrived on time.
04/02/17 by Customer
Sent a new hoover to Glasgow, the cost was reasonable and the timing was spot on, we will use this service much more in future, a good company.
04/02/17 by Mrs PA Ormond
Excellent service and i recommend to anyone!
04/02/17 by Customer Violetta
Will definitely use again
04/02/17 by Debbie
My parcel should be collected by Parcelforce on Friday 3rd February 2017 but it has not been collect. I stay at home whole day for waiting courier to another courier. Until 4pm I texted to staff in online help chat what time the parcel will be collected. She told me that the courier will collect by 6pm. Ok then I waited until 7pm and texted to staff again "my parcel has not been collec"t. She apologised to me and suggested me to reschedule collection. I expected my parcel will be collected on Friday not another day. This is my first time to choose Parcel Monkey service but I got bad experience.
04/02/17 by Krittiya Chanthammapitak
Easy to use system, convenient drop off point. Delivered on time
03/02/17 by Customer
First time use by a regular parcel sender; found ithe site easy to use and far lower insurance costs than parcel2go. ParcelForce used and picked up and delivered on time, cannot fault.
03/02/17 by GB
Probably the best service I have found and used for sending off mail. Fantastic prices and great customer service too.
03/02/17 by Mahmood
Great Company.
03/02/17 by KCM
Service 5 stars
03/02/17 by Customer
Ive sent lots of parcels using Parcel Monkey. The offer a great service and a great price. When I have had issues they have resolved them. Highly recommended.
03/02/17 by Customer
Parcel Monkey is great, until something goes wrong. Almost zero customer service, just a couple of people on a messenger service, copy and paste replies. Cannot speak to anyone on the phone. On their site, they insist you dont contact the courier companies. How can you not, when their customer service is so poor?
03/02/17 by Gainz Fitness
I had sent a parcel and paid for it in GBP and was told that it will reach the destination in 3-5 days. But it took 2 weeks and I had to pay double the amount to get the parcel delivered to my place. I still havent got the parcel yet. I dont know whom to complain about this. I had to pay at my hometown again. The personelle are rude and very rough and abrupt. Balaji and Peter not only "extorted" money but were utterly impolite.
03/02/17 by Customer
Excellent service and well priced
03/02/17 by CustomerCar Consultancy Ltd
They did not pick up my boxes at all, and they havnt answered my emails. They basically just took the money without doing the job. I WILL NORT RECOMMEND ANYONE USING THIS COMPANY !
03/02/17 by Customer
Competitive rates and easy to use.
03/02/17 by Aamir Iftikhar
This is the answer! wish i had known of this company years ago ! thank you for top service
03/02/17 by CustomerMegan Sutton
Great service thank you :) package arrived a few days earlier!
03/02/17 by Customer
Booked the collection at 4.00pm, collected at 10.00am the next day.
03/02/17 by Ma Tustain
Everything fine except parcel monkey asked for more money after the parcel was paid for and sent. My parcel was 36x31x16cm @ 1.2kg, I gave the exact measurements as required and the weight and I paid the amount quoted! but they said this:Using the dimensions you provided, this equates to a volumetric weight of 3.60kg and this is the weight you were originally charged for. When weighed, laser scanned for precise measurement and volumetrically calculated by they have informed us that the correct billing weight was in fact 5.50kg. BEWARE!
03/02/17 by Christine
No problems at all .
02/02/17 by Mark Heseltine
No problems except the tracking info I received from DPD did not work. Guessing thats nothing to do with Parcel Monkey, but still it is part of the overall experience.
02/02/17 by Customer
Everything ok. Recommended!
02/02/17 by Bruno
The price was okay, cheaper offers than other websites... just i had a problem with the paper to stick on the parcel, wasnt clear which one use, unfortunately i used the wrong one and had to stick at the moment the other one in the post office
02/02/17 by Customer
Having weighed my package on multiple scales, a jacket and trousers, it came out to 3kg. Having collected the parcel travelling to America, which was collected in a timely fashion it has to be said, I was then informed days later that the package had been weighed by the courier to be 7.5kg which is a clear lie. I was then automatically almost double charged.
02/02/17 by Customer
Tried this company for the first time very impressed. did exactly what it said on the box
02/02/17 by Any Reclaim LTD
Excellent service - parcel arrived in New Zealand very quickly. Only thing I can think of that could be improved would be if you could give a timescale for the parcel collection - even if it is a window of a few hours.
02/02/17 by Michelle Evans
It seemed too good to be true when I saw the price but I didnt encounter any catches. My parcel was sent using parcel force 48 but for half the price I would have paid if I had used them directly. I was a little bit confused by the parcel monkey website but that might have been because I was in a rush. I thought I had to log on to print my label and couldnt find it anywhere but it turned out I had to wait for it to be emailed to me. But that was a minor complaint overall.
02/02/17 by M Hunt
Very happy with your services. Easy to order, cheap and delivery on time.
02/02/17 by Margot Carpe
Very reliable
02/02/17 by david
Got a quotation from a couple of companies to return an expensive built in microwave to the suppliers. Parcel monkey was less than half the price of Royal Mail. Service was fantastic, kept you up to date with emails and handy you could track the parcel so you know when the parcel is delivered & signed for. Will 100% be using them again. Thanks
02/02/17 by Aidan
Good price, good tracking and parcel delivered undamaged. Well done.
02/02/17 by Customer
Easy to book, efficient and quick.
The person sending the parcel has no printer so I selected a listing that said "no printer required" - (driver brings labels). Once booking was complete, parcel monkey sent me an email telling me I had to print off a label and attach it to parcel. - I had to contact customer services to confirm what was going on. Finally confirmed driver would bring labels. Service could be less ambiguous.
01/02/17 by Customer
Nothing at all to complain about, great service, polite courtier.
01/02/17 by Customer
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