We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,656 reviews.
Fast. Reliable. Consistent.
Bruce L
18/01/17 by Customer
Used before always been very helpful and service this time was brilliant
18/01/17 by Jeni
easy, quick, reasonably priced
18/01/17 by Mr Martyn Gale
Booked a next day collection for ParcelForce 24. The parcel was collected as expected and delivered next day so all good. The only issue is that ParcelMonkey claimed no printer was required for this service but then emailed me a label to print out! I did this as a precaution but was expecting the driver to bring a label anyway. He didnt. So No printer required actually means a printer is definitely required!
18/01/17 by Laura
Perfect pick up. Perfecct delivery.
18/01/17 by Customer
The parcel was supposed to be delivered on Saturday (2 days delivery option) but it arrived on Monday
18/01/17 by Customer
Parcel collected and delivered as required. No issues.
18/01/17 by Customer
Nice choice of options although I thought the one I chose had a no printer required option but luckily I found a printer. Will use again
18/01/17 by Vjw
Having been told that I could not send a parcel over 2 kgs from my local post office, to New Zealand, despite contrary advice on the Royal Mail website, and I would need to use a courier, I was plunged into despair. Then I found Parcel Monkey. The best of it was that the cost of sending was £30 cheaper than the Royal Mail quote! of course, the parcel hasnt yet made it to destination yet so this may be a prematurely good rating but the process was easy, and the courier comes to your place, so no lugging a heavy parcel around. Life Saver! Lesson: avoid Post Office/Royal Mail.
18/01/17 by JK
The first time I used Parcel Monkey and I would not use them again. My parcel was two days late. No explanation. No contact from Parcel Monkey. A huge inconvenience and time wasted. I requested a refund and was referred to their "Terms & Conditions" which cover them for the parcel being 5 days late. Totally unacceptable. One bad experience is enough. Never again.
18/01/17 by Catherine Wilding
Our Response: Dear Catherine
Sorry to hear your parcel arrived late, we do not handle the delivery of the goods as we are a reseller, so we take the booking and send on our discounted rates with the carrier. This means the handling of the parcel will be the same as if you booked direct with the carrier, but at a lower cost. Due to the fact we do not handle the items, the couriers give an estimated time frame for delivery, so the time frame is not a guarantee, although the majority of the time the carriers meets the time frame advised. This is why we state at the time of booking to check the terms as we advise the 5 working days policy.
Apologies for the issue with the carrier
Kind regards
James
I expected my 12kg parcel to Japan would take 4/5days. 7 clear days later, they are still waiting!
18/01/17 by CustomerRobNichols
Really great service will use again
18/01/17 by Customer
Apart from the fact that my parcel was damaged parcel was picked up and delivered on the requested dates.
18/01/17 by KATE
Our Response: Dear Kate
Sorry to read that your parcel has arrived and been damaged in transit, we do not handle the parcels but we take the booking and hand it over to the courier of your choice. If this item has been damaged, we would advise that you raise a support ticket and address FAO Claims and we can then pass it over to the relevant department who can liaise with the carrier on the issue of your damaged item.
Once again apologies for the inconvenience caused
Kind regards
James
Great service well organised and reasonable cost.
18/01/17 by Alan Hunter
Fast, efficient and convenient collection of a parcel.
17/01/17 by Mr L
Parcel wasnt collected and i got no call. Trying again tomorrow
17/01/17 by Customer
Our Response: Dear Customer
Sorry to hear DPD have not collected this item, we have tracked this and it is due for a collection today for you. Parcel Monkey do not make the collections, we hand the booking over to the courier you choose via the quote engine and they then come and collect.
Apologies for the inconvenience caused on this occasion
Kind regards
James
Quick and efficient service
17/01/17 by K Dewart
Trouble with scanning bar code at drop off point, but generally good.
17/01/17 by Customer
HAD TO GET AN ITEM TO NEW ZEALAND ASAP,. PARCEL MONKEY
DID JUST THAT, ARRIVED IN RECORD TIME, THE RECIPIENT IN NZ
COULD NOT BELIEVE IT ARRIVED LONG BEFORE EXPECTED.
MANY THANKS FOR THE SERVICE
17/01/17 by Harry Fabian
I knew exactly where my parcel was by the tracking option. Excellent service. Took 1 week to arrive & had 2 very happy children opening the contents of the parcel. Would highly recommend & definitely use you again ..... cant thank you enough!
17/01/17 by Mary Smith
Item not arrived 6 days later on 48hr service
17/01/17 by A Jaff
Our Response: Dear A Jaff
Sorry to hear about the delay with the delivery of your parcel, Parcel Monkey do not handle the goods, we resell the courier service. Should the item be late or an issue occurs just let us know and we will be happy to step in and assist.
Apologies for the inconvenience caused
Kind regards
James
U.K. To NZ 7 days. Very very good service
17/01/17 by customer
Highly recommend this company.
17/01/17 by Customer
1st class, hassle free service
used Parcelforce 24 for multiple items.....no problems at all.
17/01/17 by Jim
sent an 8kg parcel to Switzerland - tracked and insured for less than £26 - arrived in the three days quoted. Printed documents in library and dropped off at post office. Excellent service - the cheapest I found! - Rob -Mid Wales
17/01/17 by Mr Robert Burne
The Parcel Monkey site was good and user friendly and offered lots of choice of carrier. Our mistake was in choosing ParcelForce - although they collected our parcel on the date arranged they managed to send it to the wrong delivery depot. Even though the parcel was clearly labelled they had to return it to their hub depot for re-sortation. So instead of the stated two-day delivery time it was five days before they arrived at the delivery address. Admittedly this was over a weekend, but even so...
17/01/17 by Ronald
Switched some of our overseas parcels to Parcel Monkey a few months ago, on the basis of price, and so far so good.
Main gripes are the labels take ages to generate, competitor sites do it instantly
Tracking is abysmal. If you can print the tracking number on the label, surely you can link it on the website. I shouldnt have to write it down and manually enter it into the couriers website.
17/01/17 by James
1) Advertised Drop off points closed or no longer operating 2) Impossible to communicate with when things go wrong
17/01/17 by Customer
No Complaints
17/01/17 by David Howdle
Booked 48hr delivery, collected Tues afternoon. My buyer didnt receive dekivery until Monday!
17/01/17 by Customer
Amazing service will use parcel monkey always in future thank you
17/01/17 by Mr and Mrs H From Cambridgeshire
First class service
17/01/17 by Customer
Great and Easy
17/01/17 by Customer
When I had a problem with my delivery, they initially refused to refund my money, claiming it wasnt their fault. Eventually they offered me a "full refund" which turned out not include all the money I paid. Customer services where very unhelpful, obstructive and rude throughout. They maybe cheap, but if youre looking for a company wholl fix things if they go wrong Id look elsewhere.
17/01/17 by Andy Robinson
Our Response: Dear Andy
Sorry to hear about the issue with delivery, a refund of the delivery amount was provided however as the goods arrived safety the insurance cost was not. If you have been unhappy with the customer service experience please raise a support ticket addressed as FAO Manager and we can look into this further for you.
Apologies for the inconvenience caused with the courier
Kind regards
James
Excellent all round service
17/01/17 by Dean Leadsford
Tried to send a parcel to oman, took my 50 pound ok then parcel went sat at depot for days before been returned to parcel monkey office in southampton? saying item prohibited even though i checked on list of prohibited items before and after and no mention of my item then charged me further 35 pound to get it back ,disgusting service avoid use a parcel company direct leave out these monkeys,
17/01/17 by Karl Morrall
Our Response: Dear Karl
Sorry to hear about your issue with the return, Parcel Monkey do not handle the parcels and they carrier would return the goods based on the contents if there was something inside prohibited. If something is sent that should not of been, there is a charge for the goods to be processed back and returned to the sender. If you are unhappy with the reasoning for this consignment being returned, let us know via a support ticket addressed as FAO Manager and we can assist.
Apologies for the inconvenience caused
Kind regards
James
First time user and very impressed with the prices and prompt service
17/01/17 by Amar
for the recent parcels i sent via your system both i had to reschedule, which meant they were not picked up on the right day then the first driver picked up both parcels and later that day another driver turned up to collect the second of the two, which had already been collected by the first driver
17/01/17 by Joanne Wingate
EXCELLENT SERVICE & NO HASTLE
17/01/17 by Gary Tighe
I was really pleased with my first booking however, the tracking facility does not work. My parcel was booked on Tue 10th and arrived in Dubai on Sun 15th and yet even now (17th), the tracking page shows that my "Collection is booked". Used the online chat facility to find out where the parcel was and this was very helpful
17/01/17 by Tracey
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