We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,655 reviews.
Hopefully they will continue to be better than Parcel2go who have useless customer service
26/01/17 by Martin O'Sullivan MOS Plant
Excellent service. Collected within the time slot given , tracked all the way. More efficient and cost effective to send this parcel to Germany than many we have sent in UK. Would recommend the service.
26/01/17 by John Shine
I used them three times so far, excellent straightforward service for me, easy to track. Thank you, Eva
25/01/17 by darazsfeszek
Did everything well and delivered promptly as promised
25/01/17 by Steve Harding
Cery impressed the service
25/01/17 by Maham
Fantastic price compared to royal mail direct... even got the item picked up for less than half the price
25/01/17 by Customer
Driver was very helpful, price was very good. Took 5 days to get to customer, as there was difficulty finding the address in the Ise of Wight, but arrived safely.
25/01/17 by Jennifer Holburn
Excellent service, quick and easy to use.
25/01/17 by Eddie
The webpages where You enter delivery address (and other data for the shipment) is almost unusable. You more often than not get an error message telling You that some of the "fields" are breaking the rules for what can be entered into it. Either "too many " or some "unsupported" characters have been used. HOW EVER, the page doesnt show You what field it is ((IT SHOULD AUTOMATICALLY set the cursor in the correct field)), and even worse, when You find the field, the error message is often WRONG or not complete ((e.g.Your told that the field can only contain these characters, but when You finally manage to fix it, it had nothing to do with the chosen characters but it was the number of characters)) All taken into account this turns the process of trying to correct it into a bad guessing game, where is the problem, and what do I need to do to fix it...THIS IS BAD DESIGN A data field should check the data at the same time that its entered!! This way the user gets IMMEDIATE FEEDBACK when they do something "wrong". This makes the correction easier in all aspects since the user knows EXACTLY where the problem is, and if You give "relevant feedback", they also know what they need to do to correct it. This way the correction can be made so smooth that exactly what character caused it the correction or number of characters. One "childishly" easy step for You improve the usability is to NEVER allow a user to enter more characters into a field on the web page, than the server can handle. To fix this You literally only need to add 1 attribute on the webpage !!!???.
25/01/17 by Customer
This service was very easy to use and reliable
25/01/17 by Steve
Excellent service. Cheap and fast delivery.
25/01/17 by Customer
Super easy to use and a really handy service. Good value too!
25/01/17 by Oliver
All seemed to go well upon placing the order. Thought it was a good price and service I was being offered. Unfortunately that was not the case. My parcel was not collected as scheduled, only way to contact them is via chat. I had to contact and arrange redelivery 3 times plus i didnt get an suitable answer to any of my questions. I was told that collection can take 5 days! But of course they dont advertise that fact. In terms of tracking international delivery all I can track is that someone from parcel force has it in the UK, Still no idea when the parcel will arrive the other end. I would not recommended this company, its worth paying the extra and using TNT they are great. This company are useless! it was my first and last experience and I am still expecting to come across isdues, wont relax until I have confirmed delivery the other end.
25/01/17 by Miss Allison Lewis
simple and very good communication
25/01/17 by http://www.simplyhammocks.co.uk/
Brilliant service
25/01/17 by Customer
The DPD courier I arranged through Parcel Monkey was excellent. I received texts before hand reminding me a parcel was due for collection & one giving me a 1hour collection slot. The courier arrived very punctually, was polite, helpful and very professional throughout, a real credit to DPD.
The parcel arrived at its destination in Poland very quickly, earlier than I had expected and the recipient was very happy too.
Thank you Parcel Monkey & DPD I shall be using you all the time from now on.
25/01/17 by Ian - Petworth
lost parcel over a week late and still no update !!
25/01/17 by Customer
really great , economical service. colllection and delivery were made within the agreed time slots .
will use again when needed.
25/01/17 by R Quinn
Booking a shipment is easy. The prices arent terrible, but trying to deal with issues relating to the shipment, forget about it. I used them to ship a cast stone bust, it arrived broken and they fought me on any compensation. Not learning my lesson, I just used them to book Parcel Force to ship two boxes (that PF stickered themselves). They mix up the routing, sending each to the opposite recipient. Understandably not Parcel Monkeys fault, but trying to get them to help sort the issue was like pulling teeth. They were slow to respond (avg. >9 hours between messages) and when they did, they had nothing valuable to say. I was forced to take the matter up with Parcel Force myself – still a nightmare, but at least I could get answers. As I progress towards a solution with PF, PM continued to come back to me with misinformation, dragging things along without answers until the end. No thanks.
25/01/17 by ktz
Faultless service, collected on time, arrived to destination on time, parcel handled well - no damage whatsoever.
25/01/17 by Jacqueline Read
"COURT ACTION NEEDED" Sent an expensive knitting machine to Denmark having used parcel monkey for many years. I had given them many years of business without problem. Being the machine was expensive £500 I made sure to pack according to their guidelines lots of bubble used polystyrene and double packed with a strong cardboard box and then paid extra to insure it for the full amount. The item arrived smashed to pieces. I tried to make a claim Guess what? According to the very helpful customer rep (who will only ever hide behind emails) It turns out that it was my fault :) "I had not packed well enough" Unfortunately the pictures of the packaging provided was after the customer had ripped open the packaging. Numerous emails back and forward but they will not budge. So the moral of the story is if you want my opinion do not use them "ever" as if something goes wrong I suspect they will blame the customer. Whatever happened to the customer is always right?????? SO OFF TO COURT WE GO who has time for that Need to send a Parcel i would recommend that you check out Trust pilot and try another company try not to go anywhere near this company. Any problems they have always been very helpful
25/01/17 by Lorraine Del Pizzo
I booked a small parcel to Greece with Parcel Force through Parcel Monkey. Dropped it off at the Post Office and arrived at its destination within the allocated time. I have used Parcel Monkey before and will not hesitate to use again. Thanks
25/01/17 by A. P. Tiritas
My luggage was broken.
25/01/17 by Customer
Parcel monkey has no idea where a priority parcel is and has not been able to find out despite me giving them the tracking number. Terrible support from them, unable to communicate with them! Terrible
25/01/17 by Stephen Rabie
I needed to send a parcel urgently, so I paid for express delivery and it said delivery in 2 days. And the delivery has not even arrived to its destination I sent it on Wednesday 18th January and is now 25th. This is so unprofessional, advertise a service you do not provide. Extremely disappointed.
25/01/17 by Jackie
Never used before....but will definitely use again as very easy, good value for Money. And everything worked as planned. Thanks
24/01/17 by Customer
This is the first time I have used Parcel Monkey. I used them for a very large and awkward shaped and quite heavy package (two hefty car roof bars). Parcel Monkeys price was excellent and the whole experience of arranging collection was very straightforward. Delivery was within the specified 48 hour period and the goods were received in perfect condition. I would not hesitate to recommend Parcel Monkey and will definitely use them again.
24/01/17 by Archie Westwood
Good service at drop off , not got confirmation yet
24/01/17 by Customer
From the time of pick up the services was very good I recommend to anyone to use this service
24/01/17 by Customer
i sent 6 parcels but only 1 is delivered. Other 5 is still not delivered
24/01/17 by Customer
I used parcelforce via Parcel Monkey and saved at least £10:00.
Quick, easy to use service. Very impressed
24/01/17 by J Bedford
Happy with Parcel Monkey. Easy to use and found me a good price for my delivery. I did however encounter some confusion/problems at the delivery end with the company I went with, Parcel Force. Parcel Monkey asked for contact number for both myself and the recipient which led me to believe it would be a possibility for the driver to ring the recipient to gain access to the building upon delivery. However my parcel was not delivered due to the driver not calling the recipient upon delivery. When I spoke to Parcel Force they said this is not a possibility with them. So had to arrange for recipient to go to depot and collect themselves. So more a problem with Parcel Force than Parcel Monkey but it was because Parcel Monkey asked for contact details led to the confusion. However I would use the service again.
24/01/17 by Customer
Absolute joke of a company, Didnt pick up on time, or stated day, Stuck in customs with no help for days, Asked to return the parcel to original destination. Parcel is now lost.......
24/01/17 by Gavin Williams
Good service, quick delivery, cost effective and easy to use
24/01/17 by Anne
great service respond promptly if i have any queries
24/01/17 by Caroline
No problems with drop off and parcel was delivered on time. However, was not happy with my card being debited further because of a discrepancy in the weight by more than 1kg... especially as I had the parcel pre-weighed at a Post Office. Future customers should make sure the weight is registered at the drop-off point.
24/01/17 by Customer
Easy to print labels. Local centres for dropping parcel and much cheaper compared to other couriers.
A+++++++++++ highly recommended.
24/01/17 by Ashok K
Parcel wasnt collected on the day it was supposed to be (wasted a day waiting for the collection), had to reschedule and was told a new label would be emailed to me within 30min, this didnt happen and had to contact parcelmonkey/log into my account to get the new label etc.. also the prices advertised dont have the VAT included.. I quoted the price to a person buying something from me and then found out at the checkout it was more expensive..
24/01/17 by Mark
Very happy with parcel monkey, being able to have my parcels collected from my home & very reasonable delivery costs.
24/01/17 by TH
Will use again and recommend. Easy to use, had large parcel to send so needed best option.
24/01/17 by Ms Buxton
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