We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,108 reviews.
I had to get a parcel you australia for a special event. I bought a 3-4 day service via Parcel Monkey. Parcel was picked up a week ago and despite my repeated requests when updates seemed to be saying the parcel was at the local depot, nothing was done to get it there on time. When it does turn up eventually I will need to arrange to have it shipped at my own expense to another part of Australia as the recipient was only in the destination city for the event.
20/02/17 by CG
great service, tracking a bit slow but overall great bargain comparing to courier prices. I can recommend Parcel Monkey for International shipping.
20/02/17 by Anna J
I have used Pacel monkey for the 1st time where my delivery still hasnt arrived nearly a week late currently. I spoke to an online adviser who said they would track the parcel and just hasnt done anything for 4 days, i am now contacting them again to try and get an update and if i will ever receive my parcel. Its safe to say I wont be using them again. Thanks Zach
20/02/17 by Customer
It only took a few minutes to set up the delivery and the prices were very cheap.
20/02/17 by Tanel
Its difficult to review courier reseller companies because often the service is delivered by the courier. Ive had customer service issues with parcel2go in the past so I tried parcelmonkey a few times and everythings been great. The prices are slightly cheaper that parcel2go and interparcel too, which is enough justification for me.
20/02/17 by Nj
Such an easy company to deal with.
20/02/17 by Adrian Newton
recommend!!!
19/02/17 by Customer
Sent parcel from U.K. To Poland. Best price, no compromise on service. Will be using this for everything moving forward.
19/02/17 by T Hatton
I had very good service from parcel force 24
19/02/17 by Lord Robert Powell
Parcel never got picked up, nobody ever called the office, never received confirmation email with order number and customer service is saying they cannot help me.
19/02/17 by allegra dorazio
ParcelMonkey passed on charges from their carrier without any evidential base whatsoever. When challenged the figures differed and after multiple days and messages back and forth, there is still no evidence provided.
19/02/17 by Tim
DPD delivered again! First class to Abu Dhabi.
19/02/17 by Mike
Parcel was not delivered within specified timescale. Courier would only go to a certain boundary so my father had to drive to courier to collect parcel. Took 2 weeks rather than 4 days...... Parcel MONKEYS quite fiting!!!!!!!!!!!!
19/02/17 by John
Great. Much cheaper than parcel force directly, worked smoothly, very satisfied.
19/02/17 by Mike
My daughter lives in France the parcel was collected Monday and she received it Thursday excellent service would definitely recommend .
19/02/17 by pamela
Really pleased with there service
19/02/17 by Derek Dibble
The tracking service says the parcel was delivered, but it was not, it was collected by my son from a depot some 1.5 hours driving away. The DPD labels were intact but the parcel had been relabelled and sent to Yorklea, Lismore, some 750 kms north of Sydney, by Aramex. With some research my son contacted these onforwarders and arranged to have the parcel sent to him, and he collected as above. It took several more days but thankfulloy all was intact and correct, (thanks to my strong packaging) just delayed. Thought you should know. I am unable to contact you on your site.
19/02/17 by Customer Pam
overall experience was great. I could do everything myself without any nonsense. Despite being an international parcel I could drop it off my at the post office.No problemos at all.
A++ in terms of value for money
19/02/17 by Cyiustomer
First time user, very easy to use and stress free experience.
19/02/17 by Jessica
Great fast service
19/02/17 by Monique
I have never used a parcel broker service before, so I was a little sceptical about how well this would work. However, in hindsight there was no need to worry. The website was easy to use and everything was clearly explained. After deciding upon my carrier, all documentation was provided to me with instructions. I would definitely use this service again, especially due to its competitive price. Many thanks!
18/02/17 by Channers
I was sceptical but found the whole process seem less from start to finish, the only thing Id say is that it would be good if there was a text/email sent to the recipient to let them know its out for delivery that day like some others do! I did track the parcel and kept her informed myself but just a little thing that would be helpful. Will definitely use again.
18/02/17 by Customer Good
was a difficult address in remote part of wild reserve in India MUDAMALAI...the parcel went via this site DPD delivery service and was delivered on time.
18/02/17 by Dominic Mundroina/Ann Mundroina
If you have a choice do not get involved with dpd through this company. Collection of my parcels took them three days. First day driver didnt even bother to ring the doorbell or call. He knocked on the main building door! And that was it! Very stressful experience and if you are trying to get hold of someone its 20min on a phone every time at least. In the end no one is able to help you anyway and they just ask you to reschedule every time.
18/02/17 by Natali
As long as you have a tape measure and scales handy to input parcel dimensions and weight, PM saves a great deal of money when sending any large or heavy parcels over Royal Mail prices. DPD always seems to be the cheapest company when prices are compared on the Parcel Monkey website.
18/02/17 by Phil Davey
Fast good price everything perfect
18/02/17 by Jasmin
Easy to get a quote. Everything on time and delivered to address super quick.
18/02/17 by Mike
Best price and very good service
18/02/17 by Pravin Ningoo
Great fast and reliable service
17/02/17 by Myra
My son was not contacted via phone when not at home , no idea of delivery time given . Nor was a pick up time estimated . Poor . . Between 8 am and 6 pm not good enough . An email or text would have been useful . Defeats purpose of door to door if no time frame given
17/02/17 by J BrennanCustomer
I would use again without hesitation
17/02/17 by Miss Scarlett Wise
Quick and easy shipment, ponctual stuff
17/02/17 by Mia
First time weve used Parcel Monkey as we rarely have to post large items.
Excellent service. Well definitely use again.
17/02/17 by FJD
Paid for 24hour delivery but was delivered in 48hours
17/02/17 by Mr Michael Baldacchino
Excellent service and the website was very user friendly
17/02/17 by Kevin
Used a few times really good value and service
17/02/17 by John Page
The service was quick and easy and I would highly recommend parcel monkey to friends and I will most certainly be using them again in future.
17/02/17 by Sam
The courier services arranged by Monkey were ace.
I used Parcel Force and saved around six pounds instead of having to cart it down to the post office-they collected.
I will be using again-thank you Parcel Monkey.
17/02/17 by Thomas Mcnamee
Great service,fast and secure delivery.
17/02/17 by Kucsu
I have been very happy both times . Extremely Good service
17/02/17 by Peter Jørgensen
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