We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,658 reviews.
Excellent service
23/12/16 by Customer
Very dissapointied !!!!!!! I spent the whole day for waiting to collect my boxes and no-one come and even call me.! It my last day in London and I dont have time to buy Christmas gift for my family, because I was waiting for PM and tomorrow I have a flight back home, so I was waiting for collection my boxes since early morning, around 4 pm I start to sent them on live chat that its crucial for me to collect today. Lack of connection, ,could not reach them. And now already 6 30, and only now they reply me that next day for collection will be at 28 December. I will never reccomend to anyone use this company and it was my first and last time. Please be aware that it very ease to use PM like to order and pay, but theyre not responsable for the rest, since you already paid them.....
23/12/16 by Alua Kakisheva
Our Response: Dear Alua
Sorry to hear this, we do not make collections and as a rule collections with the couriers we sell via our quote engine are pretty good. We also offer Drop Off services to avoid the wait in for a collection to occur.
Apologies for the late collection, this may be down to the sheer volume of orders the couriers had to collect in the festive peak
Kind regards
James
I bought a item off e bay and paid for priority delivery ,the item was picked up on the 19 December at 17-15 pm delivery ,I was told delivery would be by 21 December,I have spent most of today trying to find out where my parcel is,I have being e mailing parcel monkey and getting replies and was told they were in contact with the couriers and started to asking me question about the item ie what did the box look like ,what was inside etc. when I then said it was priority delivery it would of being scanned all the way to my house it has all gone quiet and all of the sudden nothing.so in my thinking they have not got a clue where it is.still waiting for them to get back to but not expecting any good news if at all.it was a present for my wife at xmas.may I add parcel monkey said they would get back to me but that was approx 14 hours ago.now I cannot even get in contact with them,looks like they are out on the tie to celebrate Xmas and for a rubbish job they have done to some of us.not even simple sorry cannot find your parcel and tell me what to do next ie claim my money back.still no update still no word off parcel monkey the 27 December.
23/12/16 by joseph williams
Our Response: Dear Joseph
Sorry to hear about the delay with your parcel delivery, we do not handle the parcels we resell the courier rates. We answer every ticket that comes through and also offer Live Chat for a instant response. Please let us know the PM number via a support ticket so we can chase the courier involved and locate the goods.
Apologies for the inconvenience caused by the carrier
Kind regards
James
Thank you for great delivery at the right price. My xmas parcels arrive in Italy on time and ready for Christmas much better value than Royal Mail
Will be using in the future
23/12/16 by Customer
Would definitely use again, surprisingly affordable and prompt. Would easily recommend x
23/12/16 by Customer
Was very useful when I needed to transport something up to Aberdeen from London at short notice and at Christmas which is a busy time of year for couriers!
23/12/16 by Ashleigh
Large box of Christmas presents for relatives in Scotland delivered within 24 hours - saved us filling the car when we drove up a couple of days later. Superb service and good strategy.
23/12/16 by Gerry B
So easy to use - worked really well. Even lady in the post ofice said it was easy for them too despite Christmas rush.
Highly recommend and very cost effective
23/12/16 by Customer
Worry free excellent service
23/12/16 by Customer
Lack of communication , thought my parcel was delivered but was held somewhere because there was suspect ion of prohibited items , when they werent any , great inconvenience baca use the parcel was a Christmas gift and it wasnt going to be delivered in time.
23/12/16 by Lillian
Our Response: Dear Lillian
Sorry to hear of this delay with the parcel, we do not handle the goods we simply show the best courier rates available via our quote engine and the courier of your choice handles the parcels.
Apologies for the inconvenience caused
Kind regards
James
Have used this company many times only had one hickup with the Royal Mail losing a parcel .
Compared to herpes who seem to kick , bite or tear one in four parcels I ever send .
23/12/16 by Mr J Wohlters
I was very pleased with the excellent service. The pick up was prompt and all 3 parcels delivered safely and on time.
23/12/16 by Maggie R
Initially they seem very efficient with booking and collection arrangements both straightforward and reliable. However, once committed it seems that PM is only interested in revenue streams and has little or no control over its agents. Delivery is somewhat of a lottery. There seems little point in paying extra for speedier delivery as such offers have turned out to be more a statement of hope over reality. When it comes to seeking redress they appear less reliable and are prone to side with recalcitrant delivery agents rather than seeking to meet the needs of its customers.
23/12/16 by M K Simmons
Our Response: Dear Customer
Sorry to hear you have an issue with delivery time frames, we do not carry the goods the couriers you choose via our quote engine does. If the item is late let us know and we can push the courier for updates.
Apologies for the inconvenience caused
Kind regards
James
Very happy with the service
23/12/16 by Customer
Very easy online application, simple to use.
Excellent and first class, would definitely recommend
23/12/16 by Joanne
Happy with their service and would recommend
23/12/16 by Customer
Two recent shipments to Ital, one organised by the recipient, one by me. The first was a drop off at a local shop, the second a home collection, both worked flawlessly, despite the vast increase in traffic at Christmas and both were delivered in a mere three days safe and intact. The cost was extremely good value - whats not to like? Ill certainly be using this service again and again!!!
23/12/16 by Paul
We sent a parcel of chocolate gifts to our son in Singapore. Parcel Monkey chose a local courier who decided that the contents were prohibited and sent the package back to the UK. The Singapore Customs website does not restrict such parcels as long as the value is under 400 Singapore Dollars. Ours was worth about 55 Singapore Dollars. I now have to pay a further £19 to get my parcel returned from Southampton. The chocolate has cost us about four times its original value. And our son did not receive his gift. - Never again!
23/12/16 by James ODonnell
Our Response: Dear James
Food is a prohibited item and this is made clear at the time of booking for all couriers on our site. Please ensure you check what you are sending before you place the order. We are not the courier so have to run with their prohibited items list and this includes food.
Kind regards
James
Very easy usage of website, clear choices and not too much on the forms to fill in. Easy drop-off at Doddle too. My parcel arrived well in time for Christmas, Royal Mail would not have been able to sort that one out. Thanks Monkey!
23/12/16 by Customer
Great service very prompt and on time.
23/12/16 by Lorina Khan
Wht a fantastic hassle free way to deliver to the other side of the world! We thought we would never get things to NZ from the UK this close to Christmas and that we would have a very disappointed family. However, Parcel Monkey was so easy and the parcel was delivered very quickly. Most Impressed and would certainly recommend!!
23/12/16 by M Linstrom
Excellent service, good communication, prompt delivery of labels. Definitely use again
23/12/16 by Customer
Used every year at Xmas for domestic and international- never let us down
23/12/16 by FiPi
Im not sure why Parcel Monkey has sent a review when the parcel is late and hasnt reached its destination yet!
23/12/16 by Customer
Have used Parcel Monkey several times now for deliveries to southern France..........our parcels always reach their destination within the specified time, in this case, two days!! Tracking and notifications are excellent too!
Value for money is second to none as is service
23/12/16 by kurt
Excellent, so glad I found you, have a very happy son, who received his food hamper for Christmas on time, thanks to using Purple Monkey ????
23/12/16 by Barbara Elliott
Very easy service to use, very happy, will definitely use again.
23/12/16 by Naomi from Cornwall
The service I recieved from parcel monkey by DHL was Amazing they let me know by text when parcel was picked up and when it was being delivered and it arrived on time well done to you all will be using you again cant believe you got it to us from Poland in 24hours
23/12/16 by Lynn Coombe
Good company, with a good service
23/12/16 by Rudolf
Recently used this service for the first time.
Easy to follow instructions - and very accurate tracking service.
I was delighted at the competitive rates for shipping the parcel o France and with the speed of service.
Will definitely use again.
23/12/16 by Barbara
I would highly recommend using parcel monkey, hassle fee and the best price options around. Ive used various delivery companies via parcel monkey and had no issues with any of them.
23/12/16 by amanda Bolton
Brilliant on time I would definitely recommend this brilliant customer service too
23/12/16 by Jayne
I have sent two parcels to south africa for christmad, one with another company and one with parcel monkey, why i didnt just do both with parcel monkey i dont know! My parents received theirs 4 working days after it was picked up from me uk-sa in time for christmas! The other parcel however with my regular courier have been told sorry will only arrive in the new year, nothing they can do! And they can blame customs as weve spoken to them and the parcel is waiting for pickup! I sent it two weeks before the one thats already been received! Go with parcel monkey all the way! Im never using transglobal express again!!!!!
23/12/16 by M carrick
The process of using Parcel Monkey was straight forward and seamless enough but thats where it ends. Choose to use Parcelforce 48 hr service via Parcel Monkey for pick up and delivery. Failed to pick up x3 times after numerous phone calls amto Parcel Force and escalating to Manager I was promised it would be picked up on the 4th day to be delivered on the 5th as upgraded from 48hr to 24hr. Item was picked up but still not delivered. - will be a week tomorrow for a 48hr service. Disgrace - avoid both
23/12/16 by Steve
Wanted to send a parcel internationally. Self-service and many options at different prices. Essentially a comparison site. Generally worked well including pre-printed pro-forma for customs declaration which worked fine. Shipping and tracking through the actual parcel shipping company you end up choosing. Had an extra charge as deemed parcel was heavier than we said (although I dispute this) - perhaps would have been nice if at time of parcel drop off this could have been flagged up rather than a week later when difficult to dispute.
22/12/16 by Parag Gajendragadkar
We our a compeny that delivers all over the world and have been looking for a good delivery company so we came too you.. We send a parcel to portugal it got then in such poor condition the customer is so up set they want there money back now ur looking at £500 out of pocket because it was dam by the belive ry company.... now we take pictures be for we post and too see it arrives in this bad cond is discussed in want to put in a complant and compensation
22/12/16 by Vxr breakers
Our Response: Dear Customer
Sorry to hear the parcel has arrived damaged, we do not handle the parcels as a courier reseller
Please raise a support ticket and we will hand this to claims and they can liaise with the carrier involved to resolve this issue
Apologies for the inconvenience caused
Kind regards
James
Nice and easy. Booked in for collection from parcel force after comparing several options. Parcel was collected the following day. Delivery said 4-6 days. It arrived on the 8th so not too bad considering it is Christmas time and the parcel was being sent to Greece. Thank you. Have used many times and will use again in future, thanks Parcel Monkey for making the whole process as easy and quick as possible!
22/12/16 by Matildaanne
Impressive good service willuse again
22/12/16 by W.Faithfull
Booked in parcel for shipping using the local drop-off location service, chose to use Matalan instead of a small corner shop as I felt it would be safer and more organised. Wrong, wrong, wrong. The staff at Matalan were completely confused and left me hanging around awkwardly at the tills during rush-hour. Had to call the manager who finally understood what I was there to do and reassured me it would be collected the next morning. Then after checking DPD tracking I realised the status hadnt moved in days, I had to raise the flag to Parcel Monkey who are extremely unhelpful so I ended up doing all the chasing myself, contacting Matalan & DPDs hq, The DPD driver should have had a message to collect as soon as my parcel was scanned in at the drop-off location, but this went unnoticed until I raised the flag and they collected my parcel 7 DAYS LATER!!! Delivery was supposed to be within 3-6 days, to make things worse when it was finally collected 7 days later there were further delays at the depot for 2 days. No apology or info on the reason, complete waste of money, bad organisation and not worth the hassle. Opt for home collection rather than drop-off collection for extra security. ***UPDATE as of 12/01/2017 my package is STILL NOT DELIVERED*** It has now been a MONTH since it was first scanned for collection. Parcel Monkey have been extremely unhelpful and after taking my money have left me to my own devices to struggle getting my parcel delivered! The customs have informed me Parcel Monkey can pay the customs duty tax directly for release so I have asked them SEVERAL times to raise me an invoice and do this, but they have been dragging their feet for weeks now! This business operates underhandedly and sneakily, they should NOT be in operation. They have refused to refund me or even assist in the customs release! So they basically took customers money and could care less what happens to your package after that! They also have NO customer services number so you have to wait for them to reply (if they reply) to your message and they have dodged most of my questions like the plague! DANGEROUS COMPANY TO DO BUSINESS WITH!!!!!!
22/12/16 by Unhappy Customer
Our Response: Dear Customer
Sorry to hear about the collection issue with DPD. We hand them the order details and once scanned in the shop the parcel should then be collected. Please let us know the address of this via the support ticket tool on Contact Us and we will contact DPD to get this looked into and the store called to be trained on how to handle the goods
Apologies for the inconvenience caused
Kind regards
James
Used parcel force 48. Website said the driver will bring the labels. Automated email said I had to print the labels. I have no printer and had to get a neighbour to print the labels. Online help was useless - just a postal address! Seriously a snail mail address to write to for help, in 2016.
22/12/16 by Gavin Hamill
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