We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,658 reviews.
Choosing and booking the service was easy. The collection spot was near my work and the delivery itself very fast.
25/12/16 by Customer
Very fast and uncomplicated
25/12/16 by Customer
Parcel collected from Newcastle upon Tyne and delivered to Australia....in 7 days. Amazing
25/12/16 by Customer
Website was easy to use and parcel got to its destination on time.No problems at all!
25/12/16 by Viv.k
Poor communication, inefficiency and ineffectiveness, lackadaisical and the list goes on! Kudos to Courier youre the real MVP!
25/12/16 by Chris
I took a parcel to the post office and was quoted over £50, but used Parcel Monkey and for a third of the price my parcel arrived safely in Italy in time for Christmas. Will use them from now on.
25/12/16 by Annemarie Mathias
Easy to use from start to finish. Parcel got to southern France exactly on time. Tracking works a treat and if anything goes wrong the service is great and snags can be resolved. Have recommended to friends all of whom report same level of satisfaction.
25/12/16 by Paul Kelly
The software worked well with plenty of information about the conditions etc of each carrier. I chose parcelforce to deliver a heavy package to Spain delivered in 4 days even in Christmas week.
24/12/16 by MR HAGGERTY
Great and fast service, I recommend to everyone!
24/12/16 by Customer
Excellent and faster service!Thanks.
24/12/16 by José Manuel
Best thing since sliced bread, tidie
24/12/16 by Bryn
I choose Parcel Force as it was quite a well-known delivery company. When it said it would take 2-3 working days to deliver a parcel to Singapore, this make it an attractive offer. I didnt like the fact that the collection time was between 8am - 6pm. You are wasting the whole day for a collection? We are living in 2016, and can not devise time slots scheme? The collection came the following day and the driver was polite. When tracking the parcel via the tracker that was provided, it sat in Heathrow for just over a week! I live 45 mins away from Heathrow. If I knew it would have been sitting there for that long, I would have take it down there myself! Upon contacting Parcel Monkey several times as to where my parcel was and why it was taking so long, they did respond quite promptly, however was not really the response I wanted to hear. One negative in regards to Parcel Monkey, was that they kept asking where the address of the recipient and what the package was. I dont understand why they could not just check themselves. In the end, the parcel had to be picked up from the parcel office in Singapore, 3 weeks to the day from when it was sent!
24/12/16 by Kevin
Our Response: Dear Kevin
Thanks for taking the time to leave a review, Parcel Monkey do not make collections the couriers do and on this order you opted for Parcelforce who do not provide collection slots. We do offer DPD who text an hour window slot, and also drop off services to avoid the wait in for a collection.
Sorry to hear about the delay then with the carrier at Heathrow, if you wish we can investigate this for you and provide an update via your account, just open a support ticket and we will be happy to assist.
Kind regards
James
Really great service. Recomend totally.
24/12/16 by John
Once I managed to download the delivery label everything was very straightforward. The shop in Chepstow received the parcel for collection next morning and it was delivered safely and securely the next day.
24/12/16 by Tony Vickers
Great service easy to arrange cheap also quick pick ups. Will be using from now on
24/12/16 by Kevin killeen
Perfect service easy to view instructions. Easy to use Well done
24/12/16 by Jackie Shorter
It was good. Cheap (comparativly) but effective.
24/12/16 by Customer
Easy to use and decent price
24/12/16 by Helen Cullen
Easy process, cheap, no hassle delivery to 12000 miles away when they said it would arrive. Many thanks!
24/12/16 by Beth
Was so easy to use and was very happy with how smooth it was to sort out I had used other couriers and they always been opened befor they got there like last year but not with you guys definitely recommend to others very trusted thanks
24/12/16 by Customer
fast, reliable, trouble-free-would highly recommend this service, took the stress out of getting parcels home for Xmas....X
24/12/16 by Patricia Barry-Murphy
Was very trouble free and item was delivered through DHL international very quickly
24/12/16 by K Clark
I sent a parcel to France. Best price, labels downloaded, easy drop off at a local post office, parcel delivered on time and undamaged. I was a little worried due to the good value but all went smoothly. So pleased.
24/12/16 by Katie Ellison
I had never used this company before and an unfortunate last minute change of Christmas plans meant that we had to arrange for a box of Christmas presents to be quickly sent from England to Menorca.
I wasnt able to pay some of the extortionate prices other companies were charging ( unfortunately being in Menorca often incurs extra costs ), Parcelmonkey offered a very reasonable price and delivery between 2-4 working days and tracking. The parcel arrived right on time and in perfect condition. To be honest, I wasnt expecting much with it being the run up to Christmas but having our presents arrive on time is just great! Very very happy, easy, no fuss service. Will definitely recommend and use again.
24/12/16 by Jo LF
My parcel has not arrived at its destination.
24/12/16 by Shirley EllisCustomer
Trustworthy, speedy and reasonable price. They do what they say they will do. Would not use anyone else.
24/12/16 by sharon hart HART
Very good and fast service but they failed to contact the receiver before delivery eventhough I have placed a note to contact receiver before delivery.
Other than that very reliable and fast service.
24/12/16 by Thomas
Well done once again Parcel monkey.
1 week before Xmas, 2 parcels delivered to rural France from the UK. In
less than 2 days, quicker than posting a letter x
24/12/16 by Customers David Kelly
Easy to use the site, competitive options, easy checkout
24/12/16 by Marilyn
So easy
Tracking brilliant
Service was quick
Fabulous value
Will never use other well known brands again
Thank you and you drlivered to the orher side of the world in 4 days
23/12/16 by Customer J B North Yorkshire
I have used Parcel Monkey in the past and you guys always offer and deliver 5 star services i would use no other Thank you
23/12/16 by Very satisfied Customer
I am very happy with this service: very easy to book, good prices and trouble-free shipping.
23/12/16 by Caroline Godart
Excellent prompt service
23/12/16 by Edwards
collected on time delivered on time
23/12/16 by Customer
Yes. Got there eventually... Only three stars in afraid as this was a second booking taken to collection point as first booking failed to collect after waiting in all day. Still havent had an explanation why it wasnt collected.
23/12/16 by Gordon Parkinson
Parcel arrived a day early than advised so lucky someone was there to receive it
23/12/16 by Sue
Have used the service for a few months and very impressed with the value for money sending heavy items from uk to France. Would not use anyone else! Thank you
23/12/16 by Customer
Would recommend website to anyone
23/12/16 by Chris
Parcel Monkey was recommended to me after my local post office tried to rip me off (I did a Royal Mail online quote online beforehand and he tried to charge me DOUBLE!!). I chose DPD as I like their tracking service and generally efficient attitude to delivery services. I dropped my parcel off at a local pharmacy. My parcel (a large coffee maker) was delivered really quickly and in perfect condition. I will use this service again.
23/12/16 by SJR
Streamlined easy efficient service.kept informed all the way .would totally use again .
23/12/16 by Kate
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