We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,108 reviews.
No Complaints
17/01/17 by David Howdle
Booked 48hr delivery, collected Tues afternoon. My buyer didnt receive dekivery until Monday!
17/01/17 by Customer
Amazing service will use parcel monkey always in future thank you
17/01/17 by Mr and Mrs H From Cambridgeshire
First class service
17/01/17 by Customer
Great and Easy
17/01/17 by Customer
When I had a problem with my delivery, they initially refused to refund my money, claiming it wasnt their fault. Eventually they offered me a "full refund" which turned out not include all the money I paid. Customer services where very unhelpful, obstructive and rude throughout. They maybe cheap, but if youre looking for a company wholl fix things if they go wrong Id look elsewhere.
17/01/17 by Andy Robinson
Our Response: Dear Andy
Sorry to hear about the issue with delivery, a refund of the delivery amount was provided however as the goods arrived safety the insurance cost was not. If you have been unhappy with the customer service experience please raise a support ticket addressed as FAO Manager and we can look into this further for you.
Apologies for the inconvenience caused with the courier
Kind regards
James
Excellent all round service
17/01/17 by Dean Leadsford
Tried to send a parcel to oman, took my 50 pound ok then parcel went sat at depot for days before been returned to parcel monkey office in southampton? saying item prohibited even though i checked on list of prohibited items before and after and no mention of my item then charged me further 35 pound to get it back ,disgusting service avoid use a parcel company direct leave out these monkeys,
17/01/17 by Karl Morrall
Our Response: Dear Karl
Sorry to hear about your issue with the return, Parcel Monkey do not handle the parcels and they carrier would return the goods based on the contents if there was something inside prohibited. If something is sent that should not of been, there is a charge for the goods to be processed back and returned to the sender. If you are unhappy with the reasoning for this consignment being returned, let us know via a support ticket addressed as FAO Manager and we can assist.
Apologies for the inconvenience caused
Kind regards
James
First time user and very impressed with the prices and prompt service
17/01/17 by Amar
for the recent parcels i sent via your system both i had to reschedule, which meant they were not picked up on the right day then the first driver picked up both parcels and later that day another driver turned up to collect the second of the two, which had already been collected by the first driver
17/01/17 by Joanne Wingate
EXCELLENT SERVICE & NO HASTLE
17/01/17 by Gary Tighe
I was really pleased with my first booking however, the tracking facility does not work. My parcel was booked on Tue 10th and arrived in Dubai on Sun 15th and yet even now (17th), the tracking page shows that my "Collection is booked". Used the online chat facility to find out where the parcel was and this was very helpful
17/01/17 by Tracey
So far my experience is mixed. Parcel collected within the time frame 8-6. The delivery driver arrived at 5.45. It would be helpful to be given a window of am or pm. My main concern is that having offered a tracking facility I am unable to track my parcel. Indeed it is still showing that the shipment will be collected which was five days ago. It would reassure me hugely to be able to see the progress of my parcel. Please do not offer services that you seem unable to provide.
17/01/17 by Customer Richard
Easy to use and organise, cheap with lots of options and speedy
17/01/17 by Bex N
The PM tracking service said the parcel could not be collected, yet the parcel was taken, we had no proof, and the parcel was not delivered. I had to pay to send another unit together with the postage (via Royal Mail this time). The first parcel did turn up at the delivery point 2 months later, and PM see no issue with that. Ill be going direct to the couriers in future and avoiding this inadequate brokerage service. Customer Services - Please see the history on PM5006791
17/01/17 by Chris Williams
Our Response: Dear Chris
Sorry to hear about this issue with the carrier, we do not make collections so rely upon the tracking of your parcel. If the item has arrived so late, please raise a support ticket and we can look into this with the carrier.
Apologies for the inconvenience caused
Kind regards
James
Excellent delivery time, much quicker than anticipated - and at a very
competitive price.
17/01/17 by P. A. D. Hankins
Great service. Simple and easy to use and parcel arrived within time frame given.
17/01/17 by Customer
Very happy with service no hassale no damage etc did not deliver 48 hrs item picked up on Thursday at pick up address got it on Monday
17/01/17 by Customer Dee
words cannot describe how easy and fast their service is.....
16/01/17 by HappiestCustomer
Collected on requested day, delivered promptly.
16/01/17 by Customer
Sending stuff to SOuth Africa by normal post is always risky and often doesnt get there. This parcel arrived 3 days later!!! Great
16/01/17 by Customer
It was very quick and easy to book my two bags to be picked up the next day from my flat on top floor. Friendly delivery man who said to expect the bags to arrive at drop-off location the next day. The bags arrived safely and I was very happy with door to door service.
The only inconvenience was that I had no idea what time to expect the pick up, not even a rough idea. However, the bags were gone by 14:30 so at least I did not wait inside all day.
16/01/17 by Customer
Great service, fast delivery and reasonable cost of delivery. Thanks
16/01/17 by Spiros
Two parcels from Peterborough Cambridgeshire England to Sintra Portugal. On time. No problems. Next parcel will go by Parcel Monkey again. :)
16/01/17 by Customer Orlando Ramalho
Price and pickup are fine, but when the parcel arrives in Spain, everything goes wrong. Tried to use parcel monkeys DPD service. Correspondent in Spain called SEUR. The WORST company. Drivers wont divert off the main road and the client is told, "You werent in" which is rubbish. They have 500 complaints on their Facebook page. Tried using Parcel Force. Package arrives in Spain within 24 hours, but Correos (Spanish post) have no understanding of the word URGENT. Manyana if you are lucky, but more like next week, Forget 3 to 4 working days that you have paid for, figure 7 minimum if you are lucky. I live on the outskirts of a big town, not in the wilderness.
16/01/17 by Tim Williams
No comparison in price with Parcelfarce, and over several years have had 100 per cent reliability . For me, theres no other carrier.
16/01/17 by Michael Stanbury
Quick delivery.Parcel was send to Poland on Monday afternoon and arrived Friday morning. Easy communication, easy track online.Highly recommended
16/01/17 by Mrs Alicja Kwartnik
Good efficient service, easy to use and good information updates on collection and delivery.
16/01/17 by Stephen
Very easy to book online. My parcel was collected within hours of me booking and safely delivered on time. Great value as well. Will definitely use again and highly recommended.
16/01/17 by Debbie Jackson
Well Organise
16/01/17 by Mital Shah
I had to send a pretty large box back to a retailer with returned items in, when searching online for prices with companies direct the cost was much higher than it was through parcel monkey. The old negative I can find is that a pick up time with the courier I had chosen through this site was not allocated but having said that, I cant complain as it cost so little and pick up and was collected in the morning. Overall a very good experience and I will use again.
16/01/17 by Qwerty123456
Excellent service and super fast delivery. The price was also the cheapest I could find for 30 kg parcel.
16/01/17 by Milan M.
Unprofessional, took 5 weeks for a query to be resolved. Employ people with lack of English or any experience. Cut a lot of corners. I wont be using this company again and i will also be advising others not to use this service. Do not Use once they take your money its no longer their problem.
16/01/17 by Saj
Our Response: Dear Saj
Sorry to hear there was a delay with the courier coming back to us to resolve your issue. Our customer support team have plenty of experience and all speak fluent English to assist our customers. If you are unhappy with the customer service please raise a support ticket and address as FAO Manager so we can escalate this issue.
Kind regards
James
Spent the whole day indoors waiting for the parcel to arrive. Got an email saying no-one was home. No card- so obviously did not even come to my front door! I went through parcel force on your website.
16/01/17 by Nicolette
Our Response: Dear Nicolette
Sorry to hear about this delay, we are not the courier, we resell courier services. Delivery and collection with Parcelforce can occur from 8am to 6pm and they do not give a time slot, so we do offer a drop off service on our quote engine. If they fail to collect let us know via Live Chat and we will be happy to chase them up for you.
Apologies for the inconvenience caused
kind regards
James
The fastest, the safest, the cheapest!
16/01/17 by DM
Easy website to navigate and use. Instructions were very simple and drop off points very accessible. Parcel arrived 5 days earlier than expected which was an added bonus! Thank you so much!
16/01/17 by L Valentin
Great service, fast, convenient and easy to use.
16/01/17 by Tash
Really poor service as in transit times.
16/01/17 by Yarnfab International
Our Response: Dear Customer
Sorry to hear you are not happy with the service time provided. Parcel Monkey is not a courier so we do not handle the goods, the courier you choose from the quote engine provides an estimated time frame for delivery. Please do raise a support ticket on your account if there is a problem or delay and we will be happy to assist.
Apologies for the inconvenience caused
Kind regards
James
Easy to track and very quick delivery to Stuttgart from the UK
Directions and procedures are simple to understand
Will definitely use this service again
16/01/17 by GC
Good service thanks
16/01/17 by Customer
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