We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,916 reviews.
It is a pretty straightforward process to send & track my packages.
Many thanks for your support
16/03/17 by County Sports Surfaces
I sent Christmas gifts to Europe on December 9th, before the cutoff date. They said the parcel would be delivered around the 20th. No clue from them as the parcel failed to arrive by Christmas and then New Years. They then got back to me saying the address did not exist, although it wasnt the first time I was sending parcels there, with the same service. The parcel was delivered at the correct address on February 4th, almost two months after I sent it. They now refuse to give me a refund and keep bouncing me around from one CS rep to another.
16/03/17 by George
My partner lives in Dubai and considering every other parcel Ive ever sent via other couriers has always managed to get lost, Parcel Monkey were the first to actually get it delivered.
Delivery time was a little longer than expected, but Id rather it get there a little late then not get there at all.
Really great what you get for the price. Including insurance, and tracking. Brilliant!
All in all, great, and will definitely be using ParcelMonkey from now on to send all my parcels to Dubai.
16/03/17 by Georgie
Second time I have used parcel monkey first time they were as much use a chocolate fireguard, so dont use to send parcel abroad especially South Africa but used for a delivery in U.K. And were great and delivered parcel promptly! Used for South Africa and parcel monkey didnt tell me that parcel didnt have the correct customs form on so instead of sending back to me or contact methey just let parcel sit in Norwich for several weeks, with me thinking parcel was on its way! Poor communicTion
16/03/17 by Customer
Sadly I cant review the service as I am yet to receive the parcel.
16/03/17 by Customer
when the a problem you dont care
16/03/17 by Customer
The speed of delivery was amazing, the best ever.
16/03/17 by David
Currently trying to get a claim sorted out through Parcel Monkey for parcels damaged in transit. Theyre a bunch of useless, do the absolute minimum, fob the customer off, dont give a damn, cretins. DONT deal with this company. Ever. Theyre about as much use as a genital wart.
15/03/17 by Leigh Corn
I have used other courier companies but parcel monkey wins hands down. Always use them now and never been disappointed. Website is easy to use ,good choice of delivery options , drop,off or collection too.
Tracking is comprehensive and you are notified when delivered. Excellent service
15/03/17 by Elaine
All good but as already said - delivery guy didnt bother to ask for any name proof or at least person that the package did belong to..
15/03/17 by Sandra
Parcel dropped off at parcel drop off point with paperwork provided to print off by parcel company. All customs details filled in on website but no separate customs form provided by DPD. DPD driver refused to take parcel as no customs form on it. No contact from DPD only when i looked at tracking saying still at drop off point and went there to find out. Recommend either use collection service or different delivery company!
15/03/17 by ian southgate
Website instructions easy to follow. Pick and delivery to time, with updates via text. A service I will use again.
15/03/17 by Gill
Bad delivery service, parcel took 7 days while it said 2-4 days delivery! If I had known before I wont have used parcel monkey /dpd 2-4 days delivery! Very disappointed! I expect when it says 2-4 days, 4 days to be the maximum time to deliver the parcel? Not happy at all!
15/03/17 by KP
Will definitely use again. Excellent service
15/03/17 by Mrs B
I was first hesitant about using their service, because it really gives you a feeling that it is too good to be true !!! but It really is :D
My friend sent me 11 kg package to Turkey with parcel-force for just 33 Pounds!!!!. and it arrived here within two days o.O.
I will keep using their service if they keep offering is extremely cheap rates!!! and I recommend everyone to give them a try.
Best regards,
15/03/17 by Mohamed Sallak
Excellent service while pick up parcel and deliver well on time.
15/03/17 by Raja Aditham
This is a very good and reliable service!
15/03/17 by Anjuli
First time I used this service, paid for a 2 day delivery option and it tool 6 days for the parcel to be delivered. Also when entering the details, the form does not accept addresses/names which contain an accent.
15/03/17 by Customer
have used parcel monkey quite a few times for international deliveries always a great service
15/03/17 by mohammed saeed
Simple to use and reliable
15/03/17 by M Shirkie
Speedy delivery
15/03/17 by Customer
I thought it was a dodgy site but they delivered my package quickly and it was so much cheaper than using the post office.
15/03/17 by Customer
Booking, collection, and delivery absolutely hassle free and great service. If I had to grumble about something, it would be that the tracking number. It is not the number you are emailed at the top of the email in large print, it is another number that is in small print at the bottom of the email and took me a while to find. Otherwise it was a completely faultless service and now I am familiar with it, it wont be a problem.
15/03/17 by Vicki Owen
I have used Parcel Monkey a couple of times now and have been pleasantly surprised by the cost of sending my parcels compared to other companies. The website is so simple to use and I have had no problems with the collection or delivery of my items which have been on time and on the day when they said it would be delivered. I would definitely recommend this company.
15/03/17 by Lynn Gardiner
As above title.
15/03/17 by Mike Johnson.
Collected Friday and delivered Monday, VERY IMPRESSED. Have paid more for 5 days delivery.
15/03/17 by David glaze
Smooth process
15/03/17 by Customer
I had a fine experience with parcelmonkey before but mainly because i dealt with UK to UK deliveries only. I needed something shipped to me from a friend in the USA, so i suggested he looks into parcelmonkey to find cheaper delivery methods. Trakpak came up as the cheapest and while it does state that it can take 4-14 business days for delivery, you never really think it will take the worst, which is 14, else why would they advertise 4 in the first place? So we shipped it that way and next day it was on its way from NJ in the USA to IL, to be shipped via P2P mailing which is really trakpak. While in the USA, the package was very fast to arrive at the destination and tracking worked fine. As soon as the package arrived in IL and was handed to the processing centre, all hell broke loose. Tracking completely stopped for 4 days (!!!) with nothing coming up on either the USA tracking side (as on their side it was complete), the processing company (P2P - just stated dispatched) and the local UK courier, Yodel (another joke of a courier service as everybody knows). Not knowing what is happening i tried to contact P2P on email support, i did not get any responses on TWO emails. Then i decided to call them. A very rude and completely unapologetic and not caring person picked up the phone and would not help me with anything, all they kept saying is "contact parcelmonkey - we cannot do anything". So i did. I contacted parcelmonkey with their chat system (as there is no phone support whatsoever at all) only to find out that they "cannot do anything" again, but rather raise a question with the company (P2P a.k.a. Trakpak) to see what is happening. After 2 people on chat support told me that, i still did not get any answer back. Finally, after 2 days or going nuts, i found out that the tracking was finally updated to say that there was a "delay" in air transport and after another day it was updated again to say that it is going to... GERMANY? Jesus Christ on a cross, i get it, things might be cheaper if you hop too many places but in case a package is LATE, maybe you should pick up the bill and send it straight where it needs to go? Right now, the package is still showing "going to Germany" after 1 day, as if going to Germany from the USA takes more than a few hours of flight. I leave for holidays on Friday, the package is nowhere to be seen, it is still "going to Germany" from where i hope it will come immediately straight to the UK, but then it will be handled by the most useless and less caring courier company in the world: Yodel. I stand no chance of receiving this package before i leave for my holidays and the most possible outcome will be that it will try to be redelivered only to go back to the USA. Then we will have to send it again, this time choosing a more expensive, reputable courier, offering end to end tracking that takes RESPONSIBILITY and have something to say other than "we cannot do anything". Once i realised waiting for it before i leave is a lost cause, i tried to ask for help from parcelmonkey, to upgrade my local courier to 1 day delivery or even overnight delivery, probably with another company than Yodel, as Yodel has failed consistently with every single delivery i tried with them (look them up on TrustPilot, it is a miracle they are still in business with such low ratings). The result: Samantha said: Im afraid we cant do that. Right. So, what is actually there you can do? Why do you even offer the chat support if there is nothing you can do from the point of getting the parcel from the sellers hands to the receivers? You are only there to guide the sales! Please avoid. You definitely get what you pay for when choosing couriers, just steer clear of this one. No responsibility whatsoever at all, from ALL companies involved but Fedex, that handled the USA delivery. Trakpak - P2P, parcelmonkey and Yodel, all do not care at all. In the future, try to take care of your customers then choose your partners carefully. Yodel and P2P are the worst offenders in customer service. If you are happy to be affiliated with such companies then it speaks volumes of your company too. You should be proud and happy of your partners, not embarrassed of them. At the end of the day though, you are the products provider and it falls on your hands to deliver excellence or fail customers. I will definitely not choose parcelmonkey again, simply out of fear that if something goes wrong you are simply alone. And if the package you are waiting is any worth to you, you should do the same.
15/03/17 by George Ioakeimidis
Posted on Wednesday to The Hague and was delivered on the Friday. Excellent service and good price.
15/03/17 by Brenda Emmerson
Brilliant service Thanks
15/03/17 by Mr Brian Francis
Parcel was collected with a couple of hours of sending the order and arrived within 2 days, as stated. Brilliant.
15/03/17 by Customer
I paid 54£ for my parcel to UAE with 2 to 4 days delivery First they did not update tracking information when i contact with parcel monkey then they told me myvparcel contains prohibited items which i sent before same product , same customer same address and that was delivered without no issue . Then they told me that you have to pay extra 34£ for return item to you ( keep in mind item was still in birmingham ) i paid extra 34 £ . After that when this process complete they took extra 18£ from my account without my permission and sent me invoice that you describe wrong weight for your parcel . And they sent my parcel back stated weight 1kg with parcelforce ...... I paid about 100 £ for nothing so please avoid these fraud people and fraud company even they dont have there phone number for contact proper nutter
15/03/17 by Zulfiqar Hussain
Easy to organise, very punctual and reliable
15/03/17 by Paola
Pleased with ease of booking and very polite and friendly collection guy. Parcel delivered safely. Very happy with everything. Would use again.
14/03/17 by jacqueline fowler
Found service brilliant , easy to use and kept informed throughout would use again
Thanks
14/03/17 by Trevor
Two parcels from Edinburgh to Barcelona. Tracking was clear and precise. Collection and delivery efficient. Price was reasonable. Exceeded my expectations.
14/03/17 by Jane Paterson
Unhelpful - cant accept correct recipient names to Europe with correct name spelling if it included accents. Unresponsive and not particularly helpful service. Finally - more expensive using DPD than if I had booked directly. Never again will use monkeys.
14/03/17 by Aedifico
Very good service
14/03/17 by Customerowton
This is the second time we have used Parcel Monkey and it wont be the last. Both times we have sent a parcel from the UK to the Algarve, Portugal, and the parcel nearly beat us back. We dropped the parcel off just before 3pm on a Tuesday, the parcel arrived at 10am Thursday. What a service, thank you from a more than satisfied customer.
14/03/17 by Colin Hore
Wow what can I say. An amazing service. Very competitively priced, fast delivery and excellent customer service. Will definitely be using again.
14/03/17 by The Sandhurst Trust
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