We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,657 reviews.
Excellent 20kg to to Singapore and surprisingly cheap
10/01/17 by Customer
I been selling stuff on ebay, and parcel monkey makes things a whole lot easier and cheaper. Its easy to use and has the right options. I highly recommend this for any seller on ebay
10/01/17 by Audio_a
Good, brilliant and prompt service at very good rates, highly recommended
10/01/17 by Customer
I found Parcel Monkey to be one of the worst experiences I have had online for sometime. The carrier they choose did not make any contact with the pickup address and left only their card. No follow up. Parcel Monkey were un-contactable, as my reference number appeared to have been wiped off the system. For an online company offering a speedy service to be contactable only by regular mail when there is a problem is the worst customer service imaginable. Took the money and ran.
10/01/17 by CustomeFrank O Neill
Our Response: Dear Frank
Parcel Monkey are not a courier, we resell courier services, and they call at the address they are due to pick the goods up from. If you miss the collection, let us know and we can assist you via our Live Chat tool or email support and we will be happy to assist both of which are monitored closely and every ticket is responded to. The Live Chat is open from 8am to 9pm.
Apologies for the inconvenience caused
Kind regards
James
Wow, easy arrangements, prompt pick up, very friendly service, will deffo use again..Thanks
10/01/17 by Happy Vinny
Straightforward and a lot cheaper than Parcelforce at the Post Office.
10/01/17 by MickG
I booked a parcel to South Africa and entered the exact weights and measurements and was given a price which I was happy with. After posting I receive an additional invoice as the volumetric weight adds up to more than I stated??? I was charged this money which came directly from my bank without my permission, I contacted them to let them know they have made a mistake and my measurements were correct therefore they should have been able to work out the volume from this. When the buyer received the item it was damaged so I then open a claim and upload everything they may need but they then ask to see internal packing with I didnt have a picture of so I told them I would have to get back with it, 24hrs later I receive a message to say they have closed my claim as its been 7 days. I paid for full cover and I now have nothing for the damage they caused plus Had to pay more for the parcel. Completely unacceptable and I will never use this comps y again or any others associated with it, if I were you Id do the same
10/01/17 by Emma Campbell
Our Response: Dear Emma
Thanks for taking the time to leave a review, additional charges come from the courier based on incorrectly declared dimensions provided by the sender, so any charges are passed on to the customer, who placed the order as it is down to them to provide these at the time of booking. Sorry to hear the item arrived damaged with the courier, the claims team have a time frame to make the claim with the courier so this is why it is important to provide details of the claim as quickly as possible. Should you be unhappy with the outcome of your claim we would advise to open a support ticket on your account and address as FAO Manager and this can be reviewed for you.
Apologies for the inconvenience caused with the courier
Kind regards
James
Definitly going to use it again! :)
09/01/17 by Customer
After one week we r still waiting for our parcel to be collected without any explanation from the company... the first day suppposed to get package they didnt show up. The second day they didnt come on the time requested. On the 3rd day we didnt received any ti.e when they will pick up the parcel.... this is a truly nightmare. Now waiting for package to be picked up on wednesday but if this isnt pick up i ill get a differe t company and refuse to pay for this bad service. I will never use you again im afraid...
09/01/17 by Customer
Our Response: Dear Customer
Sorry to hear this was not collected, I can see the team have rebooked this in for a new collection with DPD today. We have handed them the booking details on both occasions, so apologies for the fact they have then failed to collect. Should you need any help, just contact us via Live Chat or a support ticket and we will be happy to assist.
Apologies for the inconvenience caused
Kind regards
James
You use a trusted courier at a fraction of the cost what is there not to like! Also a doddle to set up
09/01/17 by Tim Rogers
Very happy with service
09/01/17 by Customer
I wrapped every cm of the box in parcel tape, and made the handles free (it was a removal box). The box arrived in perfect condition, all contents safe, and the delivery was very fast.
09/01/17 by England to Munich
excellent experience
09/01/17 by Customer
Posted parcel to French Alps, superb, 48 hrs later my son got his birthday present. Had posted registered letter previously, OK over Christmas New Year period but it took 10 days
09/01/17 by PJ6
Really happy with Parcel Monkey. First time user and straightforward every step of the way. A good informative tracking system as well. Delivered on promised date.
09/01/17 by Carol Manning
used this service for the 1st time and all went smooth from collection to delivery.
will use again
09/01/17 by Customer
I was given the wrong collection date, not sent any shipping labels and had to chase up. The outcome - my parcel arrived a day later than planned and needed. Disappointing.
09/01/17 by Customer
Appalling customer service from Parcel Monkey who just kept blaming DPD, with no apology or assistance whatsoever. Shall be reclaiming in full and going direct in future. 3rd party websites typically dont work. Keep Clear of this company. You have been warned, they accept absolutely no responsibility for the service you receive despite taking your money. ---UPDATE Contacted PM as per message below, absolutely useless responses blaming DPD and taking no responsibility. Parcel has now been delivered and signed for at wrong address!! Neither PM or DPD can tell me the address they delivered to!! PM still not helping, just aportioning blame to DPD!! Terrible, terrible service...AVOID
09/01/17 by David Smith
Our Response: Dear David
Sorry to hear you have been having an issue with the courier, we do not handle the goods and therefore have to look into any issues with the courier involved. Should there be any issues with the parcel, you can contact our support team and we will be happy to assist.
Please do raise a support ticket and address as FAO Manager if you are unhappy with the customer service and we will be happy to assist
Kind regards
James
good service
09/01/17 by Customer
Easy and super fast elivery to Ireland. Only downside is you must have printer access for labels and not everyone does
09/01/17 by Máire B.
Good services and prices, but the parcels always arrive in late. You asked me to write a review and I havent received my parcels. It was supposed to arrive 4 days ago
08/01/17 by Giovanni
Great Service. Very easy to use and far cheaper than the post office where I dropped it off.
08/01/17 by Customer
Parcel picked up at planned time from UK and delivered right to my door in France in just 48 hours. I would recommend to anyone
08/01/17 by J Rodriguez
I sent a package to France and as specified it was delivered within 3 days. Good price and easy to organise.
08/01/17 by Mrs S Jones
Brilliant service. I would highly recommend. This is the second time I have used this service.
08/01/17 by Emma
Perfect, I live in Guernsey so collection from the UK is difficult, some companies or online sellers are not prepared to post so parcel monkey fills this void with outstanding efficiency.
08/01/17 by Drew Fitzgerald
Fantastic and quick
08/01/17 by Tim Ironmonger
As above ,great service.
08/01/17 by Michael
Parcel was damaged on transit and I filled out the forms and questions and provided photos and then they decide to tell me that they cant process a refund as its taken too long to provide the information that they kept asking for!! Seriously out of pocket because of them avoid at all cost folks its really not worth it
07/01/17 by Customer
Our Response: Dear Customer
Sorry to hear this item was damaged
There is a time limit on Claims to be processed, if you are unhappy with how the claim was processed just let us know via a support ticket and address as FAO Manager and we will be happy to look into this for you.
Kind regards
James
Parcel did not arrive And parcel monkey are not answering my emails
07/01/17 by Customer
Our Response: Dear Customer
Sorry to hear that the courier you chose to book failed to make the delivery of this item, if this occurs then please let us know the details and we will be happy to assist and chase the courier up for you.
Apologies for the inconvenience caused
Kind regards
James
I paid for a courier collection through Parcel Monkey, who told me they had informed the courier and my parcel would be collected from my home on a specified date. I waited in all day and nobody showed up. I couldnt get a single response from anyone at Parcel Monkey so I went directly to the courier, who were really helpful. They told me Parcel Monkey had never informed them there was a parcel to be collected, and suggested I let them know this and ask them for a tracking number relevant to the specified courier. Parcel Monkey ignored all my requests. They have never apologised or given me an explanation, I had to cancel the collection and go elsewhere. And I am STILL waiting for my refund from Parcel Monkey. Would never recommend them to anyone.
07/01/17 by Jen Coates
Our Response: Dear Jen
Sorry to hear about this non collection, Parcel Monkey do not make the collections, we resell courier services.
You can reach Parcel Monkey via Live Chat or email support tickets, all of which are answered by the support team. Please raise a support ticket and we can look into this with the courier to see why they failed to make a collection for you.
Apologies for the inconvenience caused
Kind regards
James
Turned up on time to collect and parcel was delivered within the time frame.
07/01/17 by Robert Barritt
Used DPD through Parcel Monkey. Handed in at Sainsburys and it is obviously a service seldom used as no-one on the Customer Service counter knew about it. They did some investigation quickly and found that what I was saying was true and managed to find the machine that scans the parcel. Parcel was delivered on time.
07/01/17 by Paul Baxter
Easy process and good value for money
07/01/17 by M Lewis
I got a much cheaper Parcel Force delivery to Canada than I could find on the original Parcel Force website. Well done, Parcel Monkey - shame on you, Parcel Force!
07/01/17 by Martin Isaacs
Came across this site when wanting to send a largish parcel. Very easy to use and you get several quotations. Seamless from beginning to end.
Will definitely use the service again.
06/01/17 by Ian
Sent 2 parcels to Spain. After 3 weeks they have not been delivered. I was informed that one parcel was awaiting delivery at depot in Spain and that the other was processed for return due to incorrect post code. Both parcels were correctly & identically addressed & labelled & I have photos to verify this. Since this information I have received no further tracking details for 2 weeks. Parcel Monkey just keep saying they are awaiting details from the courier. Can they not get any details for 2 weeks? It makes no sense. I suspect my parcels have gone missing somewhere!
06/01/17 by Elspeth Gracie
Our Response: Dear Elspeth
Sorry to hear about this issue with the courier, we do not handle the parcels as a courier reseller. As soon as we hear back from the courier involved then we will look to update your Parcel Monkey account.
We can also help via a support ticket, so just address it as FAO Manager and this will be picked up by a manager and they will assist.
Apologies for the inconvenience caused
Kind regards
James
Very smooth and simple transaction. We chose the best option for us and had all relevant details passed on to DPD who kept us informed of the parcels status as it travelled from the U.K. to Germany.
Easy peasy :)
06/01/17 by Jon
V reliable service would recommend to anyone
06/01/17 by LauraG2016
Good value for money, prompt collection and delivery
06/01/17 by Paul
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