We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,655 reviews.
Easy to use and organise, cheap with lots of options and speedy
17/01/17 by Bex N
The PM tracking service said the parcel could not be collected, yet the parcel was taken, we had no proof, and the parcel was not delivered. I had to pay to send another unit together with the postage (via Royal Mail this time). The first parcel did turn up at the delivery point 2 months later, and PM see no issue with that. Ill be going direct to the couriers in future and avoiding this inadequate brokerage service. Customer Services - Please see the history on PM5006791
17/01/17 by Chris Williams
Our Response: Dear Chris
Sorry to hear about this issue with the carrier, we do not make collections so rely upon the tracking of your parcel. If the item has arrived so late, please raise a support ticket and we can look into this with the carrier.
Apologies for the inconvenience caused
Kind regards
James
Excellent delivery time, much quicker than anticipated - and at a very
competitive price.
17/01/17 by P. A. D. Hankins
Great service. Simple and easy to use and parcel arrived within time frame given.
17/01/17 by Customer
Very happy with service no hassale no damage etc did not deliver 48 hrs item picked up on Thursday at pick up address got it on Monday
17/01/17 by Customer Dee
words cannot describe how easy and fast their service is.....
16/01/17 by HappiestCustomer
Collected on requested day, delivered promptly.
16/01/17 by Customer
Sending stuff to SOuth Africa by normal post is always risky and often doesnt get there. This parcel arrived 3 days later!!! Great
16/01/17 by Customer
It was very quick and easy to book my two bags to be picked up the next day from my flat on top floor. Friendly delivery man who said to expect the bags to arrive at drop-off location the next day. The bags arrived safely and I was very happy with door to door service.
The only inconvenience was that I had no idea what time to expect the pick up, not even a rough idea. However, the bags were gone by 14:30 so at least I did not wait inside all day.
16/01/17 by Customer
Great service, fast delivery and reasonable cost of delivery. Thanks
16/01/17 by Spiros
Two parcels from Peterborough Cambridgeshire England to Sintra Portugal. On time. No problems. Next parcel will go by Parcel Monkey again. :)
16/01/17 by Customer Orlando Ramalho
Price and pickup are fine, but when the parcel arrives in Spain, everything goes wrong. Tried to use parcel monkeys DPD service. Correspondent in Spain called SEUR. The WORST company. Drivers wont divert off the main road and the client is told, "You werent in" which is rubbish. They have 500 complaints on their Facebook page. Tried using Parcel Force. Package arrives in Spain within 24 hours, but Correos (Spanish post) have no understanding of the word URGENT. Manyana if you are lucky, but more like next week, Forget 3 to 4 working days that you have paid for, figure 7 minimum if you are lucky. I live on the outskirts of a big town, not in the wilderness.
16/01/17 by Tim Williams
No comparison in price with Parcelfarce, and over several years have had 100 per cent reliability . For me, theres no other carrier.
16/01/17 by Michael Stanbury
Quick delivery.Parcel was send to Poland on Monday afternoon and arrived Friday morning. Easy communication, easy track online.Highly recommended
16/01/17 by Mrs Alicja Kwartnik
Good efficient service, easy to use and good information updates on collection and delivery.
16/01/17 by Stephen
Very easy to book online. My parcel was collected within hours of me booking and safely delivered on time. Great value as well. Will definitely use again and highly recommended.
16/01/17 by Debbie Jackson
Well Organise
16/01/17 by Mital Shah
I had to send a pretty large box back to a retailer with returned items in, when searching online for prices with companies direct the cost was much higher than it was through parcel monkey. The old negative I can find is that a pick up time with the courier I had chosen through this site was not allocated but having said that, I cant complain as it cost so little and pick up and was collected in the morning. Overall a very good experience and I will use again.
16/01/17 by Qwerty123456
Excellent service and super fast delivery. The price was also the cheapest I could find for 30 kg parcel.
16/01/17 by Milan M.
Unprofessional, took 5 weeks for a query to be resolved. Employ people with lack of English or any experience. Cut a lot of corners. I wont be using this company again and i will also be advising others not to use this service. Do not Use once they take your money its no longer their problem.
16/01/17 by Saj
Our Response: Dear Saj
Sorry to hear there was a delay with the courier coming back to us to resolve your issue. Our customer support team have plenty of experience and all speak fluent English to assist our customers. If you are unhappy with the customer service please raise a support ticket and address as FAO Manager so we can escalate this issue.
Kind regards
James
Spent the whole day indoors waiting for the parcel to arrive. Got an email saying no-one was home. No card- so obviously did not even come to my front door! I went through parcel force on your website.
16/01/17 by Nicolette
Our Response: Dear Nicolette
Sorry to hear about this delay, we are not the courier, we resell courier services. Delivery and collection with Parcelforce can occur from 8am to 6pm and they do not give a time slot, so we do offer a drop off service on our quote engine. If they fail to collect let us know via Live Chat and we will be happy to chase them up for you.
Apologies for the inconvenience caused
kind regards
James
The fastest, the safest, the cheapest!
16/01/17 by DM
Easy website to navigate and use. Instructions were very simple and drop off points very accessible. Parcel arrived 5 days earlier than expected which was an added bonus! Thank you so much!
16/01/17 by L Valentin
Great service, fast, convenient and easy to use.
16/01/17 by Tash
Really poor service as in transit times.
16/01/17 by Yarnfab International
Our Response: Dear Customer
Sorry to hear you are not happy with the service time provided. Parcel Monkey is not a courier so we do not handle the goods, the courier you choose from the quote engine provides an estimated time frame for delivery. Please do raise a support ticket on your account if there is a problem or delay and we will be happy to assist.
Apologies for the inconvenience caused
Kind regards
James
Easy to track and very quick delivery to Stuttgart from the UK
Directions and procedures are simple to understand
Will definitely use this service again
16/01/17 by GC
Good service thanks
16/01/17 by Customer
I will be ising as much as i can, the service is great, problem free desparch
16/01/17 by Customer K.P. GROUP
Great service
16/01/17 by Stephen Higginson
Really fantastic. Would use again.
15/01/17 by Customer
Very useful website to get quotes and send parcels quickly. Will continue to use.
15/01/17 by Customer
Very pleased with parcel service
15/01/17 by Customer
Very competitive price. Generous weight limit. Fully track able. .
15/01/17 by DrQadeer Hussain
great service!
15/01/17 by Customer
Sent 3 big parcels to italy , they arrived in 4 days even with tube strike and plenty of snow in Italy at the destination during Christmas time. Everything ok nothing broken. Will reuse again in the future.
15/01/17 by Customer
Sent a mirror and it was recieved broken. No care taken obviously
15/01/17 by Customer
Our Response: Dear Customer
Sorry to hear the item has been damaged in transit, glass is a prohibited item listed at the time of booking and you would of seen a warning message advising this. The courier network is not really suited for glass as it goes in vans. through large depots and again back in vans and lorries for delivery.
Apologies for the inconvenience the courier you chose on our quote engine has caused
kind regards
James
Fantastic site and very easy to navigate with an excellent service provided.
15/01/17 by Customer
A month on and my parcel has still not been delivered with no information as to why in my account, two weeks after transaction I was then sent email to say I was going to be charged more than was originally agreed - will not use this service again
15/01/17 by Customer
Our Response: Dear Customer
Sorry to hear this has yet to be delivered
We have opened a support ticket on your account and so we can then look into this with the courier involved, it appears this is actually out for a delivery today and all tracking info has been provided.
Apologies for the inconvenience caused
Kind regards
James
Parcel Monkey offers better value than using any of the shipping agents directly from their own web pages so why not try them. A word of caution, their exhausting list of restricted items seems overwhelming if not a tad excessive (bombs and guns....really?!), read through it first.
15/01/17 by Mark
Everthing about the service was great till I tried to track my parcel - site seemed to class my outgoing delivery as an incomming which sent my tracking into chaos
15/01/17 by Nadine
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