We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,108 reviews.
Everything worked well.
I will be using Parcel Monkey again
13/02/17 by M Mohr
Generally a great service but had come nearly 45 minutes later than the time I had booked. Otherwise had ensure the parcel was received and delivered as appropriate
12/02/17 by Customer
everything was good just didnt deliver on time
12/02/17 by Customer
Good advice and solid info given - recommended.
12/02/17 by Customer
Parcel collected on time , delivered on time at great price Will use again
12/02/17 by Caroline Lacey
my parcel was damaged in transit making it not useable.
12/02/17 by Kamran Mahmood
communications very poor been sitting since 6th now 12th no communications - receiver been waiting.
12/02/17 by karen duncan
A great way of getting a good value courier service.
Luckily nothing went wrong with the service, so I dont know how good parcel monkeys customer service is, but I have used them a few times and touch wood, nothing has ever gone wrong.
12/02/17 by Customer
Booked a 3-4 day service and been advised delivery will be 6 days wont use again
12/02/17 by Peter walford
Easy to use website, straightforward process, no problems.
12/02/17 by Katerina
I am not happy with the service. Although my parcel was delivered, the tracking number I was given did not work at all. Only when I contacted them they gave me another tracking number , this time with Courier as I was sending aBroad. Anyway a couple of days later Courier tracking website said parcel on hold, contacted Courier asking them what is happening. They came back to satying we cant discuss rhis parcel as it is forwarded through us but you need to contact Norsk. Never heard of them. Prcel monkey failed to inform me about Courier or norsk, failed to update tracking, failed to send me new tracking number. On top of that they said they couldnt give me a time slot for pickup, meaning staying home all day waiting forthe collection of the parcel. Sending one parcel abroad required contacting them three times. Ridiculous Will Never use again
12/02/17 by Tech Ready Consultancy LImited
Parcel arrived in one piece with no issues
11/02/17 by Dash Thevarajah
Used many times. Always top notch service.
Will continue to use them
11/02/17 by Andy
Website easy to use with clear instructions, was able to print the label at home and drop the parcel off at the local sainsburies. Will definitely use again
11/02/17 by Customer
I am completely satisfied with your service, well done! keep it up!
11/02/17 by Abdullah
Sent a 5 kg box of rare items to a regular buyer in South Korea. Thought I would give them a try as I have used more expensive to send to him before. Beware that they dont simply deliver the goods. They phoned him first but couldnt get a reply. He was in a meeting at work. No message was left and no attempt to deliver. Parcel has taken 8 weeks to find its way back to the UK and I have the option of picking it up from Southampton (I live in Kent!), pay nearly £25 to have it delivered back to me or have £400 worth of goods disposed of!!!. When it gets back, I will have to pay another £50 to resend it by a real courier instead of them. There is no contact phone number and they only message you what they want to make you hear. YOU KNOW WHAT THEY SAY!!! YOU PAY PEANUTS, YOU GET MONKEYS!!!
11/02/17 by Mr Mike PEARCE
5 star service
11/02/17 by davina
They failed to collect two days in a row. I have no idea what the plan is, my parcel still hasnt been collected. There is basically no way to speak to these people. On top of it they give you a 10 hours window. I am not kidding. So my 18m daughter basically hasnt been out of the house for two whole days, and for nothing on top of it. I am incredibly unhappy and I want my money back
10/02/17 by Julie Sonies
We usually bring parcel directly to post office before I found this site. It was heavy and time consuming. Parcel Monky save me time. I found my parcel arrived next day. It was really surprisingly convenient. Will use again.
10/02/17 by Hitoshi
Could not have been easier plush a far more realistic price than the post office will use again
10/02/17 by mr maddams
Excellent quick service
10/02/17 by Mina
failed to collect two days running waste of time use someone else and save yourself hassle
10/02/17 by Steve Hunt
No issues did what they said they would do!
10/02/17 by Happy user
Brilliant service, cheap and extremely fast!
10/02/17 by Customer
Trouble free transaction, easy to use, parcel got to where it needed to be in good time.
10/02/17 by Jo Haydock
collected and got to its destination when they said it would and at a great price.
10/02/17 by kevin Customer
Excellent service as usual, and very good value for money.
10/02/17 by Geoff
Really easy to use. Excellent service, so too Parcel Force who were the carriers Delivered the next working day despite the fact that I forgot to stick on the tracking sheet!!
10/02/17 by Ray Hodgin
excellent service
10/02/17 by Alison
A good job well done! My parcel arrived on time and undamaged- parcel monky is easy and quick to use!
10/02/17 by Customer
I like parcel monkey. It brings all the different shipping services together and I can choose the cheapest. I prefer to "drop off" my packages and PM gives you this option. Luckily a few of the parcel depots are quite close to me.
I had to use customer services once and this was an online chat - it was OK but they werent there at the stated time (i think they must have gone home early!) it got sorted in the end but took more effort on my part than it should have.
PM make sure your CS staff are actually online at the stated times!!
10/02/17 by Elizabeth K
The parcel arrived double quick time UK to Uruguay in 5 days. The only siie was I had to contact them as after 5 days I had to contact as tracking status was still saying "2nd February 2017 @ 19:30: Collection Scheduled" The lady on live chat was very good and dealt with my query. quickly, but the status has still not changed to "Delivered"
10/02/17 by Glennsmusic
You broke a part of the item I posted although Ive left note FRAGILE on multiple sides of the box. Thanks
10/02/17 by Customer
great service and easy to use
10/02/17 by Bodd Toshko
Parcelforce cost was £45 to send a parcel to France. Parcel Monkey was £16.23. And the carrier they used? Parcelforce!
10/02/17 by Lorraine
Best courier company Ive ever used.
10/02/17 by Chris Schulz
I Have sent 3 parcels with Parcel Monkey to a European destination from the UK and they have always arrived, safe, well and intact. Great service, great value, I will continue to use parcel monkey and def recommend.
10/02/17 by Laura
Great service - dropped parcel off at nearby shop, tracked it online and it arrived safely ( and a day early!) in Slovakia. Will definitely use Parcel monkey again. Thanks!
10/02/17 by Customer Lynn Bennetts
My parcel was collected very early in the day on Monday so I could still get to work. Arrived in Malawi on Friday in perfect condition according to recipient. Quote was cheaper than any other courier by far :) So overall very happy and will be using them again. Thank you ParcelMonkey
Only negative was parcel tracking was not updated until Thursday. So there were slight anxieties about where the parcel was
10/02/17 by Ms Jumbe
There are many different online based parcel delivery companies, however, with ParcelMonkey they provide you with an excellent service. They utilise primary UK courier companies such as DPD who deliver regularly to big companies. I dropped off my parcel to a DPD drop-off point, received a tracking card, and received my parcel box a few days later. The best thing of all? ParcelMonkey with DPD took care of customs documentation digitally!
10/02/17 by Mike H
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