We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,658 reviews.
After a couple of annoying delivery failures with a competitor recently, I found Parcel Monkeys system easy to use and reassuring.
12/01/17 by DigitalLulu
Arrived quickly and safely
12/01/17 by Customer
Very straight forward application form, quick response for companies to use. Fast and efficient service from pick up to delivery!
12/01/17 by Adam K
I selected Parcelforce 48 which included a next day collection (on 05/01/17) and delivery within 48 hours. The parcel was not collected on 05/01/17 and I received no explanation as to why; when I went on the tracking page it just said "unable to attempt collection". My parcel was collected the following day (06/01/17), but not until 2pm. My parcel was then not delivered until the 09/01/17. Very poor service.
12/01/17 by Customer
Good service and 50% cheaper than going to post office directly
12/01/17 by Jason
does what it says, easier than checking every company out there
12/01/17 by Customer
I was pleased to be able to send two Parcelforce parcels to the same address at a lower price and 24 hour rather than 48.
12/01/17 by Peter Reynolds
Can only say that the whole experience was first rate - so easy
11/01/17 by Paul Cobb
Good and easy to use Would use again
11/01/17 by Stuart Moody
ideal company to use - simple easy and good value for money. Lets you see all the prices from a variety of companies and you just choose.
11/01/17 by David Cuthbert
Good service used parcel monkey for the first time and just received my parcel.
Would happily use again
11/01/17 by Mr M Butt
Prompt pickup and delivery as per indicated timeline.
11/01/17 by Customer
Thank you ! very happy with the service everything was delivered on time!
11/01/17 by Petya M
Shopped around and PM were cheaper but still ship with Parcel Force,. Service was exactly as advertised. V happy
11/01/17 by Customer
Very disappointed a few items broke even though they had plenty of bubble wrap and a big thick cardboard box and it was so full nothing could move around makes you think how they treat peoples parcels
11/01/17 by Karen
Our Response: Dear Karen
Sorry to hear that the items have been damaged in transit with the courier you chose via our quote engine. Parcel Monkey do not handle the parcels, so should this occur just open a support ticket and we can hand this our claims team to resolve for you.
Apologies for the inconvenience caused
Kind regards
James
excellent service,collected and delivered without any problems, were able to track delivery. Highly recommended
11/01/17 by Rob Tarr
Very straightforward to do business with. Competitive pricing and good service. Would recommend
11/01/17 by Customer
The site was well set out with easy-to-follow instructions, which didnt take much time to fill in.
Despatch was straightforward.
Havent spoken to recipient so cant comment on the delivery.
11/01/17 by Customer
No issues, clear and prompt communication
11/01/17 by Deborah Bowditch
24 hour Parcelforce delivery still hasnt arrived 168 hours later. Definitely correct delivery address provided as Ive checked this with Parcelforce.
11/01/17 by Richard
Our Response: Dear Richard
Having tracked this there appears to be an incorrect delivery address provided, please contact the support team and they will be able to assist and pass on the correct information to the courier to get this delivered for you
Many thanks
James
I live miles away and items were delivered on time
11/01/17 by Andrew Hall
I even got the dimensions of my package a bit wrong and everything went through fine. Pickup was remarkably quick and efficient, and the package got from the UK to New Zealand on time and in great condition.
11/01/17 by Chris, Wellington, New Zealand
Monkey Parcel provide very good service and very officiant.
11/01/17 by CustomAchille H Mondoer
Although it was packed correctly item was broken beyond repair
11/01/17 by Customer D White
Our Response: Dear Customer
Sorry to hear this item arrived damaged to the recipient, please contact us via our your Parcel Monkey account and we can pass this over to Claims and they can proceed with this for you with the carrier involved
Kind regards
James
Fast and cheap. Great job.
11/01/17 by Ultra Levski Sofia
I tried parcel Monkey once and they were superb, collected early, delivered on time and at a great price, Ill use parcel monkey for all my shipping needs from hereon. Thank you
11/01/17 by Hemstock
My family had a few too many things after 5 months in the U.K., including my daughters bicycle, and the airline surcharges for extra baggage plus the trouble of lugging it around on multiple flights from Scotland to Quebec was worrying us. So we shipped 3 boxes of 35 kg with parcel monkey instead, for perhaps $100 less than the extra bags on our flights would have cost us. We shipped them 2 days before our flight, and 2 days after we arrived in Canada our boxes joined us -- pretty darn quick. It was also easy to just drop them off at a post office in the U.K. and have them delivered to us in Canada.
11/01/17 by David
Only slight nag was the delay in a postage label for DPD dropoff.
The second time I checked the dash board and just grabbed label from their.
In relation to DPD rather than parcel monkey I did find confusion about halfords and local dropoffs. One of the maps did show Halfords as a drop off and I went in and used them, Used them twice now and had no issues. Also DPD as a service delivery is very quick, will use again!
10/01/17 by Daz Bristol
Very easy to use website. Had 3 large parcels (dismantled bed base, bed end and headboard) collected just as specified by Parcelforce and was able to track consignment till delivery.
10/01/17 by Karin Woodruff, Leicester, UK
Quick and easy and great service and best of all very cheap prices
10/01/17 by Roy Devine
The courier (DX) did not show up as scheduled, which is very poor. Unfortunately this was an urgent collection so I will have to post the package myself another way. I do not have time to wait around for collection to be rescheduled and hope the courier actually shows up. Parcelmonkey do not have a telephone number so there is nothing you can do but hope they reply to emails. I have requested a refund. I suggest customers look elsewhere to find a service which has a contact number and uses couriers that turn up when they say they will.
10/01/17 by Chris H
Our Response: Dear Chris
Sorry to hear DX the courier failed to collect and let you down on this occasion. We offer a Live Chat service via our site, open 8am to 9pm for any enquires such as this so we can chase the courier for any urgent updates. We also offer a wide range of couriers to choose from, so if the service is not what you expected with DX we have alternative products to use for shipping parcels.
Apologies for the inconvenience caused
Kind regards
James
We are very happy with the service provided and are using Parcel Monkey
for another parcel that we need delivered. That says it all I guess
10/01/17 by S H Al Karimi
I chose to send by parcelforse as it was more conienient to drop off at post office. I dropped of the same day, a day earlier than advised. It was picked up later that day arriving just 2days later a day earlier than expected at 1/2 the regular parcelforse price!
10/01/17 by Customer
2 parcels sent late October by DPD seem to have been lost. Despite numerous contact with Parcel Monkeys "customer service" (there is no phone number to call), they do nothing and just fob you off. As a result, we have lost over £1,000 worth of merchandise. Fine until something goes wrong, then NOTHING!! Regarding their reply, I have a string of "live chats" (which I recorded) as long as your arm, which prove nothing was done and I eventually had no choice but to contact the transport company directly. It is, however, interesting that they respond so quickly to a detrimental, but accurate, review!
10/01/17 by Simon
Our Response: Hello Simon
Sorry to hear about this issue with DPD, we offer Live Chat and email support rather than keeping customers on hold as we have to go and liaise with the couriers to resolve such issues. If you have added protection cover then the claims team will be able to assist with this, just open a support ticket and they will happy to help.
Apologies for the inconvenience caused
Kind regards
James
Service was okay except for: - no collection or drop off time was given meaning you have to wait in all day (for this reason I will use someone who can give more accurate pick up times) - courier said I was not in when I was, didnt ring door bell just left note. So we called and were advised to drop off parcel at their depot instead. Depot would not accept package as it didnt have a bar code. Parcel monkey shipping label didnt have one. So had to be collected following day - package was deliver 3 days later on Monday when I had paid for next day
10/01/17 by Customer
Our Response: Dear Customer
If you book a drop off service you can drop the parcel off at your convenience, DPD also offer a one hour time slot via text message if you book a collection with them, however the other couriers advise a collection window of 8am to 6pm. We are not a courier so hand the booking to the courier company you choose, so sorry to hear they did not knock, I am not sure as to why they would leave a note and not call as it is in their benefit to collect the parcels. We would not advise to drop off a collection service as we know that for the carrier you chose Parcelforce, you have to book a drop off to get the correct labels, as drivers bring barcoded ones to the collection point, so you must of spoke direct with the courier, however we advise to contact us directly for assistance so we can advise correctly.
Kind regards and apologies for the issues with Parcelforce
James
Good Thank you
10/01/17 by Customer
The best service for Italy use parcel monkey qeapest and quickest. Recommend
10/01/17 by Arton
Requested the shipment pickup on Friday (Wales), to be delivered Saturday morning (Scotland). Arrived by 9am. Excellent value.
10/01/17 by PJ Wales
Great service & communication throughout at a very decent cost.
10/01/17 by Paul Boag
Everything went as planned good service
10/01/17 by Customer
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