We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,108 reviews.
Whilst the site is definitely good for comparing services between courier companies, having little to no communication with the courier company means that expectations of delivery timing (especially if its urgent) are not being fulfilled. My parcel was delivered several working days late for no reason at all when it was reflected online that it had reached a depot in the other country and remained in limbo for days.
01/02/17 by DBBD
Simple to use website. Will use again.
01/02/17 by Simon
Loads of quotes but parcel force were half price of cheapest quote
01/02/17 by Sam
My first Ebay sale
01/02/17 by Don walker
Paid extra for Early Pick-up. Courier only arrived in afternoon. No refund as yet despite being assured that an email confirming the refund would be sent. Poor service.
01/02/17 by Mr B n'Dabaningi
Parcel money has certainly saved me considerable money. By searching many courier services, I was able to select the best delivery option for items. Fast, easy and efficient.
01/02/17 by Mr Gareth Griffiths
Had a look online as found some of the parcel companies very expensive and this was a return of incompatible item.
The pricing was very very reasonable and the instructions easy to follow.
I was able to track the pickup and subsequent delivery. Was impressed with the courtesy of the driver.
Will use again
01/02/17 by Customer
The process works fine, but on more than one occasion the website has frozen and I have had to start again.
When you request a point to point pick up it is not always clear on the courier choice what level of service is available e.g. pick up/labels supplied, etc.
01/02/17 by PaulG
This is the first time I have used parcel monkey and I would have no reservations using them again
01/02/17 by L.Gee
My previous experience with Parcel Monkey was a nightmare necessitating
15 emails. This time it was fine
01/02/17 by Jeremy
GREAT SERVICE, CANT FAULT IT... 5 STARS ++++++++++++
01/02/17 by Customer
They delivered to the wrong address and then spent over a month investigiating. Still no refund and my goods are lost. The package was also insured and they still have not explained how I can claim on that!!! VERY POOR.... STAY AWAY
01/02/17 by Rahul Patel
Great service. Collected and delivered within 24 hours. Easy to use website. My first choice every time. Thank You.
01/02/17 by Customer
Well known carriers collect from our office at much better than post office prices
01/02/17 by Giuseppe Capanna
OK, DPD messed it up by missing the collection but that was just the start of things - between them and the monkeys they managed to allow the recipient change the delivery address of a parcel (which I had paid for insurance on) to an address/parcel drop off that refused to take delivery due to (depending who you actually believe) the drivers scanner not working, the parcel being too big for that service (despite me dropping it off at a local drop off point), the drop off point not being able to accept parcels. The recipient eventually had to drive to the local depot to collect as despite Parcel Monkey assuring me the parcel would be delivered the following day, the recipient had been told by DPD that it was going to be returned to me. So, if you are happy to pay for an inferior service where lying and disinterest and passed off as customer service I wholeheartedly recommend this bunch of cowboys. If on the other hand (like me) you expect that the terms next day delivery mean just that and not sometime next week delivery if you are lucky avoid them like the plague because they couldnt care less.
01/02/17 by Customer
I have used ParcelMonkey a couple of times now to send parcels overseas. Easy booking system and at a fraction of regular parcel costs. I will definitely use again in the future.
01/02/17 by Paula
I used the DPD classic service via Parcel Monkey, its worth noting the delivery aspect is very much the courier themselves so ignore some of the reviews moaning about delivery. The Parcel Monkey platform is a great idea and made it very convenient to review my options to deliver to Europe and engage with couriers. Nice idea delivered very well. Hats off to the developers.
01/02/17 by Mr Hurren
Parcel monkey is a very apt name as its run by a bunch of monkeys! Day 1: Called at 4pm to check if the courier is coming.... "dont worry sir... theyll be there". No show! Day 2: in the afternoon ask that they call the courier given no show in prior day and actually confirm that they will come. Told to wait and be patient. No show again. Utterly frustrating experience as I stayed in from 8am to 6pm on two consecutive days and they couldnt even be arsed to call the courier and check whether they are coming. Do not use!!! I got no compensation for the loss of my time. Only a refund.
01/02/17 by Douglas McAlpine
Pick ups and deliveries are fast - I cant remember any delivery delays, boxes are allowed to weigh 30kgs (instead of 25kgs with pretty much all other carriers), prices are good + my area driver is a nice guy!
01/02/17 by Elagon Ltd
Excellent !!!!!!!!!!!!!
01/02/17 by SIOZOS KONSTANTINOS
The service for collection was great. The parcel did not arrived within the given time. This could have been due to customs. Will use the service again
01/02/17 by Jill
Swift service
01/02/17 by Twareg
I would find it much easier if the time would be specified. Collection was good, however with the delivery it could be improve. On the shipment tracker it was still showing that the parcels are in the delivery depot, not ready as yet to be delivered, minute later the parceles were delivered. For the record most of people are working from Monday to Friday so it would be useful to give 4 hour slot time, many thanks for service!
01/02/17 by Customer Dasza
Three days late on collection and then only after two phone calls to Parcelforce My customer less than impressed
31/01/17 by J Davis
Easy to use website. Competitive prices...good choice of providers
31/01/17 by angela brown
Easy to arrange and pay for. Delivered in the expected timeframe.
Thank you
Recommend
31/01/17 by Sonia
never experienced such a fast delivery between uk - netherlands , track/ was accurate
31/01/17 by happy customer
Its way cheaper than other carrier.
It was delivered in great shape.
I recommend your service to everyone.
31/01/17 by W.R
Hi Collection missed but still no updates. Chat online is a joke
31/01/17 by Malgorzata Brzezinska
Very happy with the perfect service
31/01/17 by yvonne Hutton
Would use again
31/01/17 by Customer
Couldnt have been easier so will definitely use again.
31/01/17 by Tina B
The carrier failed to another couriers, 3 huge and heavy boxes. I was moving out of my property the next day so I had no choice but pay extra and deliver them to a depot - expensive and very inconvenient!!! I have asked Parcelforce for refund and they agreed straight away (like any reputable company would) however because the service was booked with Parcelmonkey they said I have to deal with them directly. Parcelmonkey however do not feel liable for my wasted money and time and refuse to refund me! horrible company, will never use them and will warn all my friends!!!!!!!
31/01/17 by Agnieszka B
Collected on time, delivered before time. Super service.
31/01/17 by Joy
Only 3 days from UK to Hungary! Many thanks.
31/01/17 by Attila Hamar
No issues, the only comment I would make is that the Tracking information the recipient can be given from Parcel Monkey was not updated very quickly, they do say it can take 24hrs, the parcel was delivered before any information was available by this method. I was however given another Tracking number by the courier DPD and was able to email this to recipient including the expected time of delivery.
31/01/17 by Bristol Customer
Easy website to negotiate, pleasant people to deal with both collecting and delivery of package which arrived in pristine condition. Will certainly use again.
31/01/17 by Chris Cleland
Excellent service picked up on time from my home and arrived at the destination as stated in two days from pickup.
only one small point, parcel post were reluctant to take charge of delivery at first because there was no bar code label sent to me to print out and stick on the parcel?
There was no problem, parcel was processed and delivered on time without any issues. Perhaps more clarity required on parcel Monkey web site!
31/01/17 by Geoffrey Porter
When I have had any issue Parcel Monkey were quick to help.
31/01/17 by Customer
Always provide a decent service
31/01/17 by Revival Beds
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