We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,656 reviews.
My first time use of Parcel Monkey was brilliant and I will use again for sure. I loved the easy tracking and confirmation of delivery.
28/01/17 by Bob, Keynsham
I have moved various personal and household effects between Scotland, England and Spain for the last 16 years and pound for pound this was the most efficient and inexpensive way to do it. This time I had goods picked up in Glasgow at 15.30 on Monday 23rd January 2017 and I received them at 15.00 on Thursday 26th January 2017 in a small village in inland Andalucia. Brilliant service...don,t know how they did it. Cant recommend the company highly enough
28/01/17 by Peter
Everything worked very well. Would have liked a text before the parcel was collected and confirmation of when it was to be delivered, but these are minor points.
28/01/17 by Customer Keith
I will definitely use parcel monkey again
28/01/17 by mark
There is a reason why they can come in cheaper than their competitors - by being dishonest and bumping the price up later. they have tried to imply that i sent a bigger box than i paid for. that is complete and utter rubbish - the box is a standard size, bought from big yellow - it is a square box 51x51x51 - they are making up dimensions that bear no relation to what I ordered and charging me with an additional 30% of the price cheats cheats cheats -
28/01/17 by mark N
I am really happy about the service because it was very quick and efficient.
My pack arrived in France the seconds day.
Thanks a lot.
27/01/17 by Muhammad Adrees
I was hesitant at first but when I tried sending from UK to Philippines I was amaze for the fast shipping only took 4-5days to arrive! Just wow! I would definitely used parcelmonkey and dpd again!
27/01/17 by A PP
After been failed by myhermes, parcel monkey found an excellent alternative at a similar price and cheaper than the companys own website
27/01/17 by Customer
Arrived on time. Parcel in good conditions although Ill use a stronger and thicker cardboard box next time I ship a 30 kg parcel.
Traking service very good.
Would totally use again and recommended.
27/01/17 by Silvana
Time slot between 7-6PM. Asked my mum to wait in all day for DHL to collect the package, a bit nervous when it got to 17:45 and still a no show. Ive had bad experiences with that in the past. 18:04 the delivery driver showed up, a massive relief as these were urgent documents needing to reach South Africa by the end of the week latest. Good tracking system, and recipient notified throughout journey of the progress. Collected 18:04 Monday 23rd in Peterborough and delivered Friday 27th 7am in Lesotho. Estimated delivery by end of day Thursday 26th, only half a day over so cant complain. Completed the service I paid for without issues.
27/01/17 by Emma Louise James
You havent picked up yet 5 days late
27/01/17 by Customer
Two months taken for a delivery to India. Terrible customer services accepting no responsibility.
27/01/17 by Customer
Great hassle free delivery service. With immediate response to any question, best price and super fast delivery. I would happily use this company again.
27/01/17 by David
I must admit to being surprised at the high approval ratings given to Parcel Monkey...... I recently bought an item from someone via Ebay. When the item did not arrive I contacted the seller and it turned out that the seller was informed by Parcel Monkey that the item had been delivered. When I contacted Parcel Monkey I was informed that the item was still in a depot somewhere in the UK. I would not give this company a penny of my money, or anyone elses. If things go wrong, do not expect Parcel Monkey to be of any help.
27/01/17 by Geoff Poole
Easy, efficient, no delays and all tracked.
27/01/17 by carlos rios
Very Promt, quick and a realy good price
27/01/17 by Thomas Twigge
Saved a considerable amount on the Parcel Force quote. About two thirds less in cost!
27/01/17 by Customer
Chose to go with this company as they were cheap and their partner company Parcel Force is obviously well known. I sent a glass item, which they refused to insure. The item was well packaged and protected and labelled as fragile. The item did not arrive in one piece, it was toughened glass so they have obviously gone out of their way to damage it. I think they must look for the uninsured items and target them to see if they can break them. Appalling service and we are left with an unhappy customer and £65 out of pocket. NEVER USE THESE ROGUES!!!
27/01/17 by RCC Autos Ltd
.Excellent as usual
27/01/17 by Customer
Dont use Parcel Monkey, the price is cheap but so is the service, if your item gets lost or damaged in transit Parcel Monkey wont care or do anything to help, they just want your money, dont use these cowboys, its better to spend a bit extra and use a reputable service.
27/01/17 by Paul
Efficient and good value for money. Thank you????
27/01/17 by Customer
I used Parcel Force through Parcel Monkey to post a large parcel to Croatia. It cost one third of the same service direct from Parcel Force.
27/01/17 by James
Very prompt excellent service. Package arrived 2 days early! Brilliant. Thank you
27/01/17 by Customer
parcel collected as stated - all went smoothly and delivered when said - tracking was helpful as it was going to France and I knew where it was in the process - no one in when delivered but held at depot and easily collected thanks for the e-mail updates
27/01/17 by Miranda Norrington
I do not recommend this service. The company mis lead the custmors. There is no contact number, you have to rely on their online staff to help you. Most of the time they dont have a clue themselves in regards to the issue. This company is waste of time. They do not refund the full amount! From my parcel they have stolen my expensive watches!! Hate them!! Please friends dont use them! They are thief!
26/01/17 by Navneet
See title above
26/01/17 by Customer
Excellent service, I signed up too late, around 17-45pm, so parcel had to be picked up next morning, and delivered within allocated time.
26/01/17 by Mo
They picked up a book I forgot in a hotel and delivered 2 days later! Great service and best price I could find.
26/01/17 by KFB
Good value for money, I was apprehensive about trying this service but was very pleased with ease of use and price. Thanks.
26/01/17 by Vicky
Easy to book and service offered at the receiving shop
26/01/17 by bharasar
Parcel delayed 7 days
26/01/17 by Customer
Brilliant service, even after I changed the collection date at the last minute. Arrived in Dubai a week before I expected it.
Will definitely use this company again
26/01/17 by Mark Manning
marked as Scottish Highlands marked as 48 Hours delivery but took 5/6 days
26/01/17 by Customer
Great service, easy to use, highly recommended
26/01/17 by Wendy
My first time using Parcel Monkey and Im glad to do it! So it wont be my last one!
26/01/17 by Customer
Convenient method of posting from the comfort of your own home.
26/01/17 by Customer Tami Trewern
The impatient and inconsiderate driver who came didnt wait a single moment for me to load the SINGLE item in the cardboard box (which had only just arrived). He left without my package. I paid for nothing. Got no service.
26/01/17 by Cheated Customer
Great service, so far, would highly recommend
26/01/17 by A&S Signs Ltd
The service was terrible. The package was not picked up on the day promised even though it was booked more than 15 hours before the deadline and even after multiple confirmations from PM that it will be picked up on the day booked. Then without any checking with me, the pickup date was changed with the strange message ´we changed it to a later date as requested by you´ when I had requested no such thing. Then, when I had already brought the package myself to DPD, Parcel Monkey or DPD apparently tried to pick up the packet again on their revised date without success. Most importantly, none of my emails to PM enquiring about the pickup evoked a response. This is ridiculous! Please avoid, rather contact one of the parcel services directly.
26/01/17 by Suresh
No one seems to be online to respond to any enquiries, the chat support seems to be an automated bot. Steer clear.
26/01/17 by SolidEUK
Our Response: Dear Customer
Outside of business hours we have automatic messages going out to customers, the Live Chat team are online 8am to 9pm weekdays and this manned by our support team.
They answer every ticket and will be happy to help with any enquires you may have
Kind regards
James
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