We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,108 reviews.
Very happy and much cheaper than Hermes.
23/02/17 by Steve
Superb quality service using Parcelforce International priority fully insured for better price than other sites quoted uninsured TNT for more money...... Arrived safely in Croatia a few days later.
23/02/17 by Customer
Parcel monkey is amazing. Cant go wrong with prices and comparison. But parcel force smashed the box...
23/02/17 by Customer
Very easy and fast way to send parcels to Greece and, I guess, somewhere else. Very good pricing ( a lot cheaper than any other). They use reputable companies to send the items with the choice of you dropping it or the courier picking it up( I chose to use Parcel Force but other companies are available through Parcel Monkey). I have used them several times now and the parcel arrives and delivered in Crete in 4-5 working days. I would recommend them. My experience up to now is really good.Ace
22/02/17 by zacharias
Easy and quick device got to Hong Kong in time
22/02/17 by Customer
Brilliant easy to use website.
Great speedy service
22/02/17 by Customer
The box arrived safely, in expected condition. However, the driver couldnt find the house, so I had to come out and meet him.
During the booking, there is an option to leave instructions for the delivery person, which is exactly what I did. However, as I later discovered, they do not actually appear on the label. So why ask????
22/02/17 by London to Portugal
I am so disappointed with this company, I sent a package to Thailand on the 8th of February at a cost of £151.20, I then find I am being asked to pay 7,102 Thai Baht for import duty which is approx another £150. because the listing is wrong on the waybill despite making a comprehensive list of the contents, it was simply listed on the Courier waybill as Jackets and therefore charged as textiles and charged as import heist. Parcel Monkey just keep fobbing me with replies like this (Hello, Hope you are well. Please be advised that where customs are concerned carriers receive little or no information. We would suggest that the consignee contacts customs directly to ascertain if they are required to provide any information for clearance prior to delivery. If theres any other concern, please let us know.) So consequently I am having to call Thailand and try to sort this out, then I get an email from Parcel Monkey to say they are charging my credit card with a further £23.89 as the volumetric weight of the parcel is 40.6 Kilos when I have the Waybill from Courier in Thailand which states the volumetric as being Shipment been re-weight after shipment arrived at Courier service center, Actual weight after re-weight is 22.82kg. and volume weight is 34.26 kg. calculate from dimension 76.0x46.0x49.0 cm. / 5000 = 34.26 kg. I have raised a dispute with my bank regarding this charge and would just say beware of any hidden charges from this company in my opinion. and as yet my package is still sitting in Bangkok. Without Bias David McMillan
22/02/17 by David McMillan
good service, great value, will use again !
22/02/17 by simon woulds
Wanted a package sending UK to France. Chose the service. Package left and arrived as planned. Will use them again.
22/02/17 by Matt C
Used Parcel Monkey a dozen or so times without regret.
Recommend without reservation.
Easy to use site.
22/02/17 by Jeff
Quick efficient and easy to use
22/02/17 by Jonathan
Was sending carved figure and state of outer corrugated box underlined the need for good internal impact absorbing packing.
All well contents survived the journey.
22/02/17 by Customer
The Service was the right Price, professional, informative, the goods were delivered undamaged and exactly to plan.
All in all, no faults and I recommend Parcel Monkey without any reservations
22/02/17 by Raymond Mountney
Limited to the number of letters on any one line of the delivery address.
I used the "find address" with the postcode, which worked fine, but when i processed the order it kept sending me back telling me that line 3 of the address was too long, so had to mess around until the system would accept it - very annoying.
22/02/17 by ACE FILTRATIOIN
The parcel is taking too long to reach, but its supposed to reach within 3-4 days. Very bad service.
22/02/17 by Customer
Delivered in 10 days - very good for corfu.in Greece.
Price very good.
Will use again
22/02/17 by Marilyn Hall
no one turned up to another courier. emailed to get help was told to do live on line chate emailed very confused usa site couldnt get help ended up sending by royal mail I want my money back
22/02/17 by customer lyn budden
First time we have used Parcel Monkey. Simple process, good price and fast service by DPD. Will use again.
22/02/17 by Peter Edwards
Couldnt have been simpler. And got there faster than expected. Win!
22/02/17 by Customer
I have used this service numerous times and have not had one issue. Excellent.
22/02/17 by Dave Meredith
I placed an order with Parcel Monkey and after a confirmation email stating theyd come between 9am and 6pm - they never showed up. It took me hours to find out what was going on after speaking with 6 different people but still no one had a clue on how to help me. I asked them if they could have come the following day at 6pm (I didnt want to take another day off work) and they said that it wasnt possible. Then it took 2 weeks to receive a full refund. However, I wanted to give them the benefit of doubt and booked them again (10 days prior the collection day) as I thought they were the cheapest (they are not as I paid the same amount of money with DXL) and still no one showed up!!! One month later, I still dont have my boxes and I had to spend lots of money to buy clothes and other belongings I needed. PEOPLE: spend £50 more and be assured that your boxes arrive to your destination on time. Ive never come across with such unprofessional people in my life!!! Again, ABSOLUTELY UTTER RUBBISH SERVICE!!!!!!!!!!!!
22/02/17 by Customer
Parcel Monkey offer a clear, user friendly website, great prices and I was very pleased with the whole service.
22/02/17 by Tanya E
never had any problems, always on time to collect and drivers always very friendly
22/02/17 by Customer CEANDESS (WOLVERHAMPTON) LTD
Initially attracted by the price to send a parcel overseas which was somewhat cheaper than competitors. Problems began when I needed to speak to their team about parcel drop-off options (rather than the standard pick-up). I ended up speaking to 5-10 different customer service people over the course of a few weeks, trying to get what should have been a very simple answer from them. They put me wrong several times, even after I sent them screenshots of their very own website to clearly show them that the advice they were giving me was incorrect. No apologies from them whatsoever. There doesnt seem to be any way around this as they dont have a phone number to call, only offering web chat with long delays between getting a response. The time I spent trying to get answers from their completely incompetent webchat team by-far outweighed any cost savings I would have gotten.
22/02/17 by Leeds
I have just used Monkey Parcel services for the first time on the recommendation of my daughter who is a regular user. The website was easy to use and I was pleasantly surprised by prices which were considerably lower than other quotes for a similar service. The service was effective with goods
arriving safely and on time. I would certainly use Monkey Parcel in the future.
22/02/17 by Tony Harris
Its user friendly, reliable and efficient
22/02/17 by CustomerP. Hutchison
Title sums it up no receipt agent not getting the parcel
22/02/17 by Mark
Never send a parcel abroad before!
Used for the first time as requested by buyer to send via parcel monkey.
No issues taken straight from our door to theirs.
Easy service to use, would definitely use again! Very competitive prices!
and would highly recommend.
Thanks Parcel Monkey
22/02/17 by Gemma
Excellent service parcel arrived in 2 days and parcel monkey gave the cheapest price.
22/02/17 by zubair
As a DHL account holder I got fed up with some of the ridiculous prices for sending parcels abroad and lack of options. Found Parcel Monkey online as an option and pleasantly surprised. Very good on cost, paperwork reasonably simple as was dropping it off, once guy in the shop worked out what to do. Parcel arrived right on time, tracking a bit vague..
21/02/17 by alla farrington
Parcel monkey found me a great deal and it was really quick and easy.
Saved me £5 on going to the Post Office.
21/02/17 by Heather
Excellent straightforward and reliable service.
21/02/17 by John Walker
Very fast efficient service arrived within two days in Guernsey sent from GB
21/02/17 by Margot Clements
Parcel Monkey was very user-friendly. I ordered DPD classis from Bury to Switzerland for the most competitive rate I could find. The collection and delivery were both very punctual. Very good service which I would recommend.
21/02/17 by Martin Holt
Parcel not yet been delivered. .they say address is wrong.. I have checked and its right.
21/02/17 by Linda Anne Goudge
very good company. Quickly and cheap. Im really happy
21/02/17 by Karolina
Perfect service
21/02/17 by Customer
The second use of Parcel Monkey has been fantastic!
21/02/17 by Brighton Chunga
use DPD collection they didnt collect on the date they have been booked for -needed rebooked for next 2 days and on the other end they didnt deliver to custmer for first time explaining they wasnt house number on ticket when the full adress was there including tel number. Finaly after few phonecalls customer recived his parcel
21/02/17 by Customer
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