We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,655 reviews.
Will definitely use this company again, fast and efficient and good on price.
30/01/17 by Gillian Haynes
Quick, reliable and cheap service, didnt experience any problem with sending and receiving my parcels!
30/01/17 by Customer
after many years of hell , excuses, etc etc. ...I set up my account on line gave the correct information paid the invoice and they delivered on time as they specified no fuss no hassle ... DELIVERED>
30/01/17 by sean o connor
Easy, straight forward service that does exactly what it says it will do!
Definitely spreading the word...
30/01/17 by Mark
Excellent service!
30/01/17 by Customer
This is the first time I used a courier and I must say that I was really pleased from the price to Europe (VERY reasonable) to the handling of the whole tracking system and signed for at the other end. AWESOME!!!
30/01/17 by Viola Raw Woolcott
Although the price is very good, the delivery service used in Germany (GLS) was not. I was not at home when they tried to deliver the parcel so they took it to a package shop where I was told I had to pick it up. This was 1.8km away and the package weighed 22kg. I dont have a car and dont know anyone with one. I called to find out if it could be redelivered and they said no because the package wasnt far from me. So I had to go to the package shop then get a taxi back with it, essentially paying again for a delivery service Id already paid for. Not satisfied
30/01/17 by William Akers
Fab pick up a delivery service
30/01/17 by Danielle
I was sending a parcel from London to Greece. I made the arrangements and payment in the morning. They told me that in half an hour I was going to have the label for Courier.There was a tremendous delay in sending me the label. After sending millions of messages and explaining that it is urgent to have the label because I had to stuck the label and leave it in the reception of my hotel, I had to catch my plane to Greece and leave the parcel without a label. The label arrived late in the afternoon. Hopefully I emailed it to the reception and made the job for me. I am disappointed with all the stress that this delay caused me. I had to stay in the hotel my last 6 hours, until the hour that I was flying, waiting for the label. It has passed one week and still my parcel hasnt arrived.
30/01/17 by Zoi Pappa
Great service one more time!!!
30/01/17 by Customer
No problems thank yoy
30/01/17 by Customer reece2210
So easy to deal with Parcel Monkey and very cost effective !
30/01/17 by Omar
Excellent service
30/01/17 by Steve
I made a rush booking on a Monday morning, my parcel was picked up that afternoon and delivered by the Thursday morning from Kent to N.Ireland. Prices quoted are much more reasonable than on partner websites.
Very impressed.
30/01/17 by Rose
Great customer service
30/01/17 by Customer
Worst service ever! I paid for the. Ext day collection and have to chase and rebook 3 times so parcel finally got collect 4. Days later! Cant say Ill ever use the service again! - 5 starts ! I feel I got the same service that a monkey would give me!
30/01/17 by Customer
I was skeptical as the price was at least half of every other international courier, but the process was incredibly easy and the package turned up a lot sooner than what was expected!
30/01/17 by Luke
Cant dault the service, worked exactly as advertised and was cheaper than booking direct with PF.
30/01/17 by Customer
Incredibly easy and fantastic value. Absolutely recommended. It was over £40 cheaper than the Post Office and used a superior carrier and delivery time.
30/01/17 by J Brown
Great and simple to use service. Would trust the guys from Parcel Force. Claimed he knocked on the door to collect the parcels but he didnt and had to run out as just walked away. Lucky for me it took him a minute get his van started again for me to call him back. Not impressed!!!!
29/01/17 by Chet Kotecha
Delivered my items on time easy and cheap process.
29/01/17 by Ronald Lewis
No problems, kept me informed all the way, got texts to let me know what was going to happen next cant fault this time around, have had problems with sending abroad in the past, but all good this time around.
29/01/17 by Mark Thomson
Straight forward and efficient
29/01/17 by BOB
very fast and good service. I will use Parcel Monkey again.
29/01/17 by Eve
NOT WHAT I EXPECTED
29/01/17 by TREVOR
DPD emailed me to say they had attempted and failed a delivery. The house they deliver to is occupied all the time and there was no card left at the premises making it difficult for customer to know how to contact company to re-arrange. Parcel monkey asks for the contact details of the person posting the parcel rather than receiving it which creates confusion as I received a text to say the delivery was taking place but the person who was receiving it didnt receive any notice.
29/01/17 by Janine Lee
Parcel arrived battered and with broken items inside. Arranging the delivery was fine though
29/01/17 by Lyn
Really good service, parcel delivered safely and on time.
29/01/17 by Gina M
Good price and quick delivery
29/01/17 by Customer
Really straightforward presentation of delivery companys services to help make quick choices to meet needs
29/01/17 by Gg
Sent a package overseas only for it to be returned to me in error. The company admitted it was their couriers (DPD) mistake but still charged me £5 for the package to be returned to me. Had problems in the past with this company with failed collections so wont be using again.
29/01/17 by DOE
Very good service and value for money.
29/01/17 by CurzonClub.com
Very efficient. Web site was easy to use and the price was better than if id gone direct. Courier turned up on as planned and parcel was delivered bang on on schedule.
28/01/17 by Steve Bage
I booked the DPD pick up service to India, it was advertised as delivery in 2 - 3 days. Its already been 6 days since I dropped the parcel and it has still not reached the destination.
28/01/17 by Customer
Great much cheaper than collecting it myself and saved me the time travelling.
28/01/17 by Matt
UK to Sweden in 3 days excellent.
28/01/17 by Andrew
So easy and emailed throughout collection and delivery. Highly recommend
28/01/17 by Natasha martin
Second time already that a Parcel Monkey order was not collected.
28/01/17 by Mark
Used to return an item to a catologu. Which had to be done at my cost. The booking was amazingly straightforward even to a techno dunce. ☺ The payment was made so easy with the possibility of using PayPal. At a far more favourable rate than other companies. The drop off service was very simple and quick. Delivery was carried out on time with an email confirmation.
28/01/17 by Dave , East Yorks
My first time use of Parcel Monkey was brilliant and I will use again for sure. I loved the easy tracking and confirmation of delivery.
28/01/17 by Bob, Keynsham
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