We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,108 reviews.
all good very efficient
25/02/17 by russ
Every courier that I have booked through parcel monkey have always picked up and delivered on the time/days specified/booked for!! Such an easy price comparison site!! I am sure that if you went direct to the courier you could possibly save a little money but on the odd occasion when a smaller parcel is being sent there is a different company that quotes an extremely low price!! Either way parcel monkey do all the leg work as soon as you have entered the parcel dimensions.
Also the option to pay with PayPal instead of a debit card makes things easier as most of my sales are from Ebay which are payed for through PayPal.
24/02/17 by James
Ordered for same day collection, courier didnt turn up. The monkeys decided that this was acceptable and said that I would have to wait three days for the courier to come and collect. I pointed out that I paid for same day collection and they said thats life. Not impressed. Asked for a refund and they told me to wait 3-5 working days. No sorry not refund. Shocking service
24/02/17 by Tom Evans
Great delivery and very fast
24/02/17 by Customer
Delivered quickly and efficiently. Pick up was straight forward. No complaints
24/02/17 by Customer
Prompt collection with full SMS updates, parcel delivered promptly and at a competitive price,
24/02/17 by Mohammed Nadeem
Brilliant service and easy to use
24/02/17 by Customer
As above.....
24/02/17 by SOKOLOWSKI
In general, Im not particularly keen on Live Chat Customer Service. However, I received a brilliant service yesterday. If you want to find one of the best and most helpful customer service advisors, Mike Roberts is your person.
24/02/17 by Mirka
I am being asked to review Parcel Monkeys performance before my parcel has even been delivered. Probably because it was supposed to take 2 to 3 days and its now 5 days after collection.
24/02/17 by Customer
No problems with this service. Did everything on line and received a text with one hour window collection and email confirmation of collection. Also, had email on day of delivery giving one hour window of delivery time.
Fully trackable service from UK to Spain with DPD and Seur. Can recommend this company for fast efficient delivery of parcels.
24/02/17 by Anon
Booking the parcels for delivery online is easy and straightforward to follow. All deliveries I have arranged through Parcel Monkey have been delivered on time without any damage, I would recommend using them to anyone!
24/02/17 by Alison C.
Customer support is non existent.
24/02/17 by Customer
No problem, quick , easy
24/02/17 by Maria
Our heater arrived with a broken wheel. Their website offers no phone number and no email address to contact them for this issue. Live chat not working properly. I will think twice before sending certain items.
24/02/17 by Customer
fast and easy
24/02/17 by Customer
The pickup service for air express is much faster than the drop service which will not collected as soon as possible. It took 4 days after I dropped as I remember. So better choose the pick up service.
24/02/17 by Suhaimi
When I asked for the collection I specifically said not between 12 am and 1 pm because I would be out. Parcelforce arrived at 12.30 pm. As it happened, my previous engagement was cancelled so I was at home. What is the point of telling you when I will not be in when it is ignored?
24/02/17 by Howard Broadbent
My daughter was reunited with her much loved teddy bear and the process was seamless from start to finish. Website, booking, payment, collection, tracking and delivery all worked perfectly. Thank you!
24/02/17 by Customer
One of our parcels was mis-delivered to a third party. We informed Parcel Monkey, whose response was to insist that the parcel was signed for at the correct address. They even provided a photo of a signature supposedly proving this (i.e. blatant fraud). After over a month and umpteen emails, re-delivery was finally arranged. If your parcel goes missing, youre likely to face a brick wall in trying to retrieve it. Perhaps we should have entrusted our parcel to a real monkey instead!
24/02/17 by Naresh
Easy to use and clear instructions to follow
24/02/17 by Tina Styles
Fast and reliable. A++
24/02/17 by Federico
it was a quick and efficient service. easy to navigate and probably a good way to send loads of parcels. I was happy and it saved me a bit of time and possibly money.
24/02/17 by Matt Dore
Easy to navigate the website, and arrange a delivery option suitable.
24/02/17 by Vivienne
Everthing ran smoothly.
24/02/17 by Casper
Reasonable price to send parcels abroad. Sent 2 large boxes to Turkey .It was much cheaper than taking them on to a flight. Received both boxes within the given time scales. Great service .
24/02/17 by Özlem
Parcel to Japan didnt make it out of the UK before it was lost! PM made no attempt to track it or find it and are now quibbling over my claim for loss!!!!!!!!!
24/02/17 by Polly Brown
Great company and easy to use . Will be using again. Thanks
23/02/17 by G snedden
The collection courier didnt call on the arranged date,(I was home all day) then I received an email from the courier stating that my parcel was in Southampton!! How can this be? The parcel was still in the hallway! 3 days after the original collection date, I received an email asking me to make a new collection date. Finally today the Parcel was collected, so yes I will use Parcel Monkey again but will choose a different courier
23/02/17 by Customer
I am beyond impressed with the service I received, I sent a heavy parcel to USA (that the post office refused to send) I was recommended Parcel Monkey by my sister.
I was abit iffy about it as I have always used the post office ! But my parcel got to my aunties in the USA in 4 days ! And the price was amazing ! I will totally use this service again and I would recommend to everyone !
23/02/17 by Teri
My first returned parcel and was sent safely and refunded within two days. Very happy client !
23/02/17 by Lesley P
very positive experience i have not used a courier service before so did not know what to expect, i will definitely use this service again and recommend to others
23/02/17 by Deb
I was little bit sceptical about Parcel Monkey after having very bad experience with Ecoparcel. I have sent two packages from London to Sweden with Parcel Monkey and not only they have called for pick up, but they have wrote email and they have called for the delivery. Packages arrived safe and sound in 3 days. Excellent !
I recommend.
23/02/17 by Andres
sent important samples to wrong city causing serious delays. No update on tracker and incorrect info from UK DPD
23/02/17 by Customer andrew walker
Excellent service
23/02/17 by Mehwish
The courier did not pick up on the allotted day. No reason was given for this, and I was not contacted by Parcel monkey or the courier. I found this particularly annoying as I had waited in all day. I re-booked the pick up for the following day and things went much more smoothly. The parcel was picked up and delivered without any problems. I would say its a reasonably good service however if your package is time sensitive then you should bear that in mind before using them.
23/02/17 by Tiger
I left my parcel at Sainsburys in Crawley. For the first two days I was unable to track it online......at one point it said: the parcel has been delivered, so I rang my cousin to ask if she liked the presents. It was not delivered yet and we were not able to track it online. However as soon as the parcel left UK - we could see it online moving between the countries. In the end my cousin got it one day earlier than estimated. So happy end, good service.
23/02/17 by Rosita
I paid here 50£ for a 6kg parcel and when it reached home country the recievers also hav 2 pay 14£ to recieve it which was not a good thing
23/02/17 by Customer
This company is by far the worst on earth and specially in the UK. Its a nightmare to deal with. No proper customer service. Sent an air delivery to Asia 15 days ago and still its sitting in the UK with dpd and its missing an invoice which dpd said is missing from the 13th of February 2017 and today is the 23rd of February and parcel monkey has not provided them with an invoice yet. Getting in touch with customer service is a nightmare with no real phone numbers plus the dumbest advisers yet seen with no skills whatsoever. Its has been 3 days since I have been in touch with the customer service and nothing has happened yet. Its like a brick wall. DO NOT USE THIS COMPANY
23/02/17 by Sajjad Khan
better then the other comparison sites, charges an extra £4.49 to increase the insured value to £300.
23/02/17 by Antony johnson
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