We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,656 reviews.
Great service. Collected and delivered within 24 hours. Easy to use website. My first choice every time. Thank You.
01/02/17 by Customer
Well known carriers collect from our office at much better than post office prices
01/02/17 by Giuseppe Capanna
OK, DPD messed it up by missing the collection but that was just the start of things - between them and the monkeys they managed to allow the recipient change the delivery address of a parcel (which I had paid for insurance on) to an address/parcel drop off that refused to take delivery due to (depending who you actually believe) the drivers scanner not working, the parcel being too big for that service (despite me dropping it off at a local drop off point), the drop off point not being able to accept parcels. The recipient eventually had to drive to the local depot to collect as despite Parcel Monkey assuring me the parcel would be delivered the following day, the recipient had been told by DPD that it was going to be returned to me. So, if you are happy to pay for an inferior service where lying and disinterest and passed off as customer service I wholeheartedly recommend this bunch of cowboys. If on the other hand (like me) you expect that the terms next day delivery mean just that and not sometime next week delivery if you are lucky avoid them like the plague because they couldnt care less.
01/02/17 by Customer
I have used ParcelMonkey a couple of times now to send parcels overseas. Easy booking system and at a fraction of regular parcel costs. I will definitely use again in the future.
01/02/17 by Paula
I used the DPD classic service via Parcel Monkey, its worth noting the delivery aspect is very much the courier themselves so ignore some of the reviews moaning about delivery. The Parcel Monkey platform is a great idea and made it very convenient to review my options to deliver to Europe and engage with couriers. Nice idea delivered very well. Hats off to the developers.
01/02/17 by Mr Hurren
Parcel monkey is a very apt name as its run by a bunch of monkeys! Day 1: Called at 4pm to check if the courier is coming.... "dont worry sir... theyll be there". No show! Day 2: in the afternoon ask that they call the courier given no show in prior day and actually confirm that they will come. Told to wait and be patient. No show again. Utterly frustrating experience as I stayed in from 8am to 6pm on two consecutive days and they couldnt even be arsed to call the courier and check whether they are coming. Do not use!!! I got no compensation for the loss of my time. Only a refund.
01/02/17 by Douglas McAlpine
Pick ups and deliveries are fast - I cant remember any delivery delays, boxes are allowed to weigh 30kgs (instead of 25kgs with pretty much all other carriers), prices are good + my area driver is a nice guy!
01/02/17 by Elagon Ltd
Excellent !!!!!!!!!!!!!
01/02/17 by SIOZOS KONSTANTINOS
The service for collection was great. The parcel did not arrived within the given time. This could have been due to customs. Will use the service again
01/02/17 by Jill
Swift service
01/02/17 by Twareg
I would find it much easier if the time would be specified. Collection was good, however with the delivery it could be improve. On the shipment tracker it was still showing that the parcels are in the delivery depot, not ready as yet to be delivered, minute later the parceles were delivered. For the record most of people are working from Monday to Friday so it would be useful to give 4 hour slot time, many thanks for service!
01/02/17 by Customer Dasza
Three days late on collection and then only after two phone calls to Parcelforce My customer less than impressed
31/01/17 by J Davis
Easy to use website. Competitive prices...good choice of providers
31/01/17 by angela brown
Easy to arrange and pay for. Delivered in the expected timeframe.
Thank you
Recommend
31/01/17 by Sonia
never experienced such a fast delivery between uk - netherlands , track/ was accurate
31/01/17 by happy customer
Its way cheaper than other carrier.
It was delivered in great shape.
I recommend your service to everyone.
31/01/17 by W.R
Hi Collection missed but still no updates. Chat online is a joke
31/01/17 by Malgorzata Brzezinska
Very happy with the perfect service
31/01/17 by yvonne Hutton
Would use again
31/01/17 by Customer
Couldnt have been easier so will definitely use again.
31/01/17 by Tina B
The carrier failed to another couriers, 3 huge and heavy boxes. I was moving out of my property the next day so I had no choice but pay extra and deliver them to a depot - expensive and very inconvenient!!! I have asked Parcelforce for refund and they agreed straight away (like any reputable company would) however because the service was booked with Parcelmonkey they said I have to deal with them directly. Parcelmonkey however do not feel liable for my wasted money and time and refuse to refund me! horrible company, will never use them and will warn all my friends!!!!!!!
31/01/17 by Agnieszka B
Collected on time, delivered before time. Super service.
31/01/17 by Joy
Only 3 days from UK to Hungary! Many thanks.
31/01/17 by Attila Hamar
No issues, the only comment I would make is that the Tracking information the recipient can be given from Parcel Monkey was not updated very quickly, they do say it can take 24hrs, the parcel was delivered before any information was available by this method. I was however given another Tracking number by the courier DPD and was able to email this to recipient including the expected time of delivery.
31/01/17 by Bristol Customer
Easy website to negotiate, pleasant people to deal with both collecting and delivery of package which arrived in pristine condition. Will certainly use again.
31/01/17 by Chris Cleland
Excellent service picked up on time from my home and arrived at the destination as stated in two days from pickup.
only one small point, parcel post were reluctant to take charge of delivery at first because there was no bar code label sent to me to print out and stick on the parcel?
There was no problem, parcel was processed and delivered on time without any issues. Perhaps more clarity required on parcel Monkey web site!
31/01/17 by Geoffrey Porter
When I have had any issue Parcel Monkey were quick to help.
31/01/17 by Customer
Always provide a decent service
31/01/17 by Revival Beds
I sent a package to North America. It was delayed and delivered late. I asked Parcel Monkey to chase up the courier for compensation as the delay had caused issues. This they did only to come back and quote some Ts & Cs. I was not happy with this and asked Parcel Monkey if I could contact the courier directly. They didnt mind me doing this. After contacting the courier, who did not dismiss my complaint, they explained that as Parcel Monkey were the client contact I would have to go back to them. This I did; at which point PM said they would go back to the courier on my behalf and get back to me ASAP. After waiting a further two weeks I contacted PM again as they had not replied. They wrote back to me quoting the same set of Ts & Cs previously offered, said Id signed up to them and as such they were not willing to provide compensation. So the courier was willing to listen, Parcel Monkey werent. Will not be using this company again as they have no idea what real customer service is.
31/01/17 by stephen
Hi All We sent a item through Parcel Monkey which suffered damage in the shipping process. The courier DX admitted liability but Parcel Monkey would not refund the compensation for the damage as they did not have a agreement with DX for any damage occurred. They spout on about inadequate packing and will not payout on any compensation claims as they will say that its been inadequately packed, a nice get out on ever having to pay customers what they are owed. They are honestly the worst company I have dealt with and I have now left my first negative review of a company in my 34 years on this planet! My advice dont use parcel MONKEY go directly through the courier and at least if they damage it you can get compensation instead of having to email Alexandra who can only type what is written in a script in front of her.
31/01/17 by Daniel Armstrong
I was very happy with my first transaction; price, service, tracking and speedy delivery all excellent.
31/01/17 by David Fairweather
Had no problems with this service - did exactly as advertised and all instructions were clear with good communication
31/01/17 by Lockhouse
Ive used parcel monkey a couple of times now and its the quickest, easiest way to send a parcel. I use it a lot for sending large items and all you need is the details of the parcel - weight ,size and destination. I will be using these guys again.
31/01/17 by Garry Biggin
Great service. I received my package from Italy to the UK in less than 48 hours
31/01/17 by Customer
You can trust this company!!!! I booked a parcel for sending to abroad, it cost me £23.50 at the first, after they picked up, they email me to say that my measurement was wrong, so they charged me another £2-£3 on my debit card. then 2 days later, they email that my parcel has contained something not allow to post, so they say that I have pay Further £20 for sending back to me or they will destroy the parcel. what can I do, I paid them another £20 for sent my parcel back. ALL I HAVE PUT IN THE PARCEL WAS A PAIRE OF LADIES BOOTS AND 2 BOTTLES OF FISH OIL CAPSULES.
31/01/17 by Ling Peng
Will definitely recommend you to my family and friends
30/01/17 by Raj
Took 2 days longer than advertised for delivery.
30/01/17 by Sean Collins
Simple to use and less than a third of the price compared with going direct to ParcelForce
30/01/17 by Karl
Great Service
30/01/17 by Customer
the delivery address was the clearing agent - which was unknown to us and did not understand why it was not our delivery address - we queried this and caused a days delay - unnecessary delay!
30/01/17 by Marj Rapley
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