We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,108 reviews.
Could wish for no better
27/02/17 by Campbell Nelson
First class service at a great price. Used to send parcel to channel island.
Would definitely use again. Thanks
27/02/17 by John Hilton
takes the hastle out of sending a parcel.
27/02/17 by parcel monkey fan
I struggled to find good value service to Ireland. Then I found PM, got good price an great online service.
27/02/17 by Irish Customer
Very easy to organise and pay delivery for online.
27/02/17 by Customer
Very competitive price for a heavy item to be sent to Northern Ireland. arcel was delivered within 48 hours
27/02/17 by Customer Ray
Was easy to do, much cheaper option , and arrived as stated,
And I sent a 12kg parcel well done
27/02/17 by Christine darken
very unuseual this service does what it says bril!!
27/02/17 by CustomerJoe Kenny
First time using this service,will use again 10/10 fast service excellent
27/02/17 by Customer
Booked parcel force through parcel monkey saved a fortune, parcel collected on a Tuesday and received in Jersey on Thursday with full tracking information.
27/02/17 by jacqueline edwardsonm
Ideally, when you ship items you want to anticipate duty and taxes that maybe charged and if not viable, you want to be able to pay for it based on accurate invoice. Parcel monkey did not provide a means to determine that accurate duty and tax requested for delivery. The recipient ended up quoting me some number that was directly equivalent to the value of items shipped. I know of no country that has 100% duty and taxes so they were playing a fast one and i had no basis to challenge them but reimburse the crooks.
27/02/17 by ParcelMonkey Customer
Excellent service fast and easy to use site
Highley Recommended 5☆☆☆☆☆
27/02/17 by Customer
Brillant service
Quick and very reliable
Thank you
Now about to book in more collections
To send out more orders to my lovely customers
SWEET TREAT FAVOURS PLC
for all yr personalised sweets for weddings / occasions/ businesses/ events
And favour bags for hen partys/baby showers/ weddings
27/02/17 by SWEET TREAT FAVOURS
What more can you ask.
27/02/17 by David B
Prompt Service
27/02/17 by Steve
Did not collect as agreed & paid for
27/02/17 by Customer
Speedy and safe economic delivery
27/02/17 by CustomerP Dann
Always a pleasure to use, no fuss, no problems, user friendly internet access. Great!
27/02/17 by CustomerCavan Walsh
Easy to use website and brilliant service for a reasonable price. Whats not to like??
27/02/17 by Ali Marshall
Simple and easy to use and everything happened exactly as explained
27/02/17 by Carl
I have send two boxes from UK to Germany and everything worked perfect. The boxes arrived safe in germany. You need to make sure that you are at home when they are collecting your delivery, as they can come any time the day. All in all, I can definetly reccomend them.
27/02/17 by Customer
Job well done.
27/02/17 by Betul
Shipped laptop arrived safely to its destination.
27/02/17 by Customer
As the title says...
27/02/17 by Customer
All good on the parcels front
27/02/17 by Customeralex
Online experience great pick up, tracking spot on
26/02/17 by DjKeet
Very impressed with the service from London to the Netherlands! As title.
26/02/17 by Sabine
Parcel delivered as promised, very good service will use again and again.
26/02/17 by David Bishop
Easy, clear and quick to use comparison site with a range of services to choose from. The only criticism of the service I have is that when picking up a parcel there is no estimated time given, only the day. I had to pop out to pick up my little boy from school and that was when they came to pick up the parcel after Id waited in most of the day. Then I had to re-book for the following day (again easy enough) and hope they came when I was in. Estimated time of parcel pick up would, therefore, be useful.
26/02/17 by Joanne B
Having received an email stating that you would send me my 1 hour window on the morning when my parcel would be collected, I waited and waited and never received it. It was impossible to track when my pick up would take place on your website. It was also impossible to find a telephone number to contact you and when I emailed you to inquire when my 1 hour window would be sent to me, I did not,and have not received a reply. Having being warned that I would receive a fine if I wasnt there to facilitate the collection, I had to sit in all day, and my parcel was finely picked up at about 4.40pm. Rubbish service, I will never use you again.
26/02/17 by D Williams Customer
My third experience. User friendly booking, accurate tracking and nice price.
26/02/17 by Customer
Great service for a decent price with clear instructions
26/02/17 by Customer
3 day delivery to France FAB
26/02/17 by Customer
Never arrived to collect the parcel. Nothing else to say.
26/02/17 by Customer
Its pretty easy to order it online,
Good price, quick service and fast delivery.
Have been using them for few years now and never had any problems . Would definitely recommend
26/02/17 by mariusz
The website made the process very easy. I could find the best and cheapest option quickly.
26/02/17 by Mrs Natalie Haan
Very good service
26/02/17 by Customer
Using DPD, I posted a coffee set to Sweden - securely packaged, it arrived part broken..
25/02/17 by Customer James
Went smoothly no problems
25/02/17 by Customer
Fast, secure and friendly staff !
25/02/17 by Customer
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
