We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,916 reviews.
Excellent Service
19/04/17 by Customer Nilesh Patel
collection not done. No reason
19/04/17 by Customer
Competitive price, only complaint was that it was not delivered next day - but it was delivered the following day, which is quicker that the text saying it was coming after the Bank Holiday - strange? - so all in all it was a very good service for the price
19/04/17 by Mike
Good service and good prices. Only downside was that no time frame for collection was given so have to be prepared to be in all day for item to be collected
19/04/17 by G. S.
VERY COMPETITIVE RATE
ALL ASPECTS RUN SMOOTHLY
DELIVERY TIME LITTLE LONGER
19/04/17 by AKC
I found it extremely easy to use the site and the delivery service used was outstanding. I was able to follow the parcel right from beginning to the delivery ,including knowing the name of the delivery driver! Very pleased with the cost also. Would use it again.
19/04/17 by Judith
Very good service, excellent - highly recommend it!
19/04/17 by Customer
Excellent service
19/04/17 by Mathieu Castano
Fast, convenient, friendly staff ????
Thank you for your services!
19/04/17 by Customer Andrea Casati
Excellent service. Just a slight problem with information of what to print off with label. Driver very patient and helpful. Parcel arrived very quickly.
Very pleased. Thank you
19/04/17 by Customer
Fantastic service , will use again
19/04/17 by Gaynor Mountford
Good service, fair price, got there in good condition
19/04/17 by Gareth Sharples
Excellent service, quick, cheap, and delivered what they said they would, Ive used them twice now and wont be going anywhere else
19/04/17 by Toni Taylor
Hassle free, easy to use service. Delivery on time!
19/04/17 by Customer
Great just great
19/04/17 by Ray Sheldon
Easy to use and value for money
19/04/17 by Customer
Great service will as always
18/04/17 by rodney reid
Good price hassle free delvery
18/04/17 by Paul Douglass
very quick and well recommended!
18/04/17 by Mr Craig Fox
Easy to book parcel collection online. Highly recommend.
18/04/17 by Customer
My first use of this service. Parcel collected and delivered as promised. Will use again.
18/04/17 by Steve
PARCEL DELIVERED OK AND COMMUNICATED TO RECIPIENT
18/04/17 by Customer
Great service , great prices, highly recommended
18/04/17 by QOD UK LTD
The package tracker didnt work (the online one), when called the office, it took ages to speak to a real person (and not a robot). The package wasnt picked up and delivered on the date it was supposed to but 2 working days later.
18/04/17 by Customer
Always reliable and know Ill get the best price
18/04/17 by Customer
Easy booking and collection prompt and efficient.
18/04/17 by Tim Edwards
Parcels collected and delivered within the time quoted and all in arrived in good condition
18/04/17 by J Robinson
All good until something goes wrong and the only way you can speak to customer service is by email to somone in the Philippines who couldnt care less weather your parcel has been delivered to the wrong address
18/04/17 by Customer
Very easy to use website. Clear and concise instructions on whats needed to send a parcel. Much easier than other parcel sites Ive used to send parcels to USA and only have to print off 1 customs form! Competitive rates for sending a parcel. My friends in USA are now converts to your site too and are letting their friends know as there wasnt much competition in the US to send parcels abroad before. Keep up the good work : )
18/04/17 by Paula
Useful to check with where you are dropping it off, and they wouldnt take my parcel as too heavy. This was not clear beforehand. However, the post office took it and came smoothly.
Great value.
18/04/17 by Customer
easy to use, good price and no problems!
18/04/17 by Emily Hicks
Pick up and delivery was on time. Is affordable too. Thanks very much ParcelMonkey. And also to DPD Courier, thank you. Is my first time and everything was good, I will be using monkey parcel and DPD courier always.
18/04/17 by J. Takiyiwah
Very happy with parcel monkey, parcel has been collected very next day and delivered quickly, easy tracking all that for good price.
18/04/17 by Ag
easy to use and cheap
18/04/17 by john c
Absolutely zero issues from start to finish, highly recommend.
18/04/17 by Niel
1st time user. I went on-line found Parcel Monkey Join-up,
Gave me a price for parcel to go to Ireland.
Next day they picked up my parcel from my work in England
Two Days later Parcel came to my home in Ireland.
Great Service.Fast Service. Great price too.
Will use again.
PS.. inside my parcel was a 32inch TV.. which is in mint=condition and so was the box in came in.
Once again Great Service.....
18/04/17 by Mr Downs
I usually have no issue with parcel monkey. Brilliant comparison site. I regularly sell on ebay. So use PM a lot. However last experience of parcel force through them. Not good. Promised a buyer 24 hour courier. They where going on holiday so didnt want to miss their item. Parcel force collected tuesday to deliver wednesday. Buyers went on hols thursday. Hence 24 hour courier. They delivered SATURDAY. I paid extra for 24 hrs and got a 5 day courier. Would I use them again?? Possibly but defo not parcel force
17/04/17 by Ebay seller
Easy booking service and fast reliable delivery by Parcelforce with no problems.
17/04/17 by satisfied customer
Very easy, good price and tracking too.
17/04/17 by R K
Reliable and timely delivery
17/04/17 by Customer
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