We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,655 reviews.
Faster and secure
08/02/17 by Customer
excellent service
08/02/17 by Customer
Great fast service and good prices
07/02/17 by leeg
Easy to use website. Cheaper than going to parcelforce directly. Item tracked to destination. Would recommend.
07/02/17 by Chris
Never had any problems with parcel monkey, good prices too
07/02/17 by gordon bradshaw
Was very easy to use and well worth the look. Will use again for all my deliverys.
07/02/17 by Iain
see comments above.
07/02/17 by CustomerBob Knight
Excellent brilliant service
07/02/17 by Customerjamie horman
Quick and easy. Drop off points a bit limited in West 1 london but the convenience of doodle at Waterloo station makes up for that.
07/02/17 by Anon
I returned a basin to its supplier using parcel monkey, as I had used them before without issues, and was previously impressed with their service. I heard from the supplier that the parcel had been damaged in transit and that as a result they were not able to refund me for the cost of the basin (£180). I got in touch with parcelmonkey to look into this for me, and they said that as the broken basin was reported to them over 5 days after it had been sent (it was 9 days later) that in their terms and conditions this meant they simply would not look into my claim at all. I am so disappointed with the service received, and I am out of pocket an amount that I can simply not afford. I since found out that the supplier of the basin only processes returns within 7-10 working days, and so my hands were completely tied with this. It is extremely disappointing that a successful company like parcel monkey would rather save costs instead of taking care of their customers.
07/02/17 by Lucy Baily
Amazing service and will definitely use again!
07/02/17 by Mr Sumeda De Silva
All in all we had no hassles with the service, however the pickup was late and we expected at least nowadays to be updated with a rough guide frame of when the pickup would occur, other than this little extra service everything went as expected and service and quality of goods delivered was very good. I would recommend using this service as my 1 star drop is more a reflection of how the service could improve their customer service, not the actual service.
07/02/17 by tmfdeals16
Our parcel arrived very quickly and the process was very straight forward
07/02/17 by Customer
Used for the first time - excellent - keep it up!
07/02/17 by H Evans
Promised a four to six day delivery still awaiting delivery in South Africa more that three weeks later. Please only promise what you can deliver
07/02/17 by Customer Ian graham
Our Response: Hello Ian
Thank you for taking the time to leave a review and I am sorry that your parcel was delayed. Tracking show that the parcel has been delivered today.
Kind regards
Lukasz
Recently used Happy post who lost my parcel so was terrified to send anything else... but Parcel Monkey has provided accurate, fonctional and relayable service all along. Got a timing of an hour for the pick up, the person was on time and the delivery received in the best of times too!
07/02/17 by Manon
Great Company .... fast answers .... perfect customer service.
07/02/17 by Hovorka Peter
This was a very smooth transaction and very good value for the money for international postage
07/02/17 by Customer John Munn
Very good, no problems
06/02/17 by ardm0re
Very easy for arranging to pickup and deliver your parcel . Very good service
06/02/17 by Petar Natov
I dont post many pacels but when I do I always turn to Parcel Monkey. I have always found their range of couriers to be excellent, and extremely competitively priced.
06/02/17 by Mr Terry Bond
Parcel from U.K. to Poland, took 6 days rather than the 4-5 suggested, but tracked all the way, so felt secure that it was in safe hands!
06/02/17 by Robert Finch
Id never heard of Parcel Monkey but had 2 very heavy shelves to go back across the country. PM found me a very reasonable deal, I had the shelves collected next day. Easy!
06/02/17 by David James
Excellent A1
06/02/17 by Customer RJM
Really easy to use and great tracking!
06/02/17 by Customer
Very bad customer service
06/02/17 by Salvatore
excellent service !
06/02/17 by B.MILLS
Very easy to use, options clear. Instructions on what to do very simple - it made sending off a very large parcel no hassle at all.
06/02/17 by Customer
I sent a parcel to Dubai which never arrived. I asked for it to be returned to me and over 3 weeks later i am still waiting. No phone number so you cant talk to anyone. It takes forever to get any kind of repsonse and they cannot confirm i am entitled to a refund. I would encourage anyone to avoid them. Its not worth the pain ...
06/02/17 by Selena Cronin
Send a parcel for 24hr delivery but it arrived via DPD in 48hrs Luckily it wasnt time sensitive Awarded 3 stars as its convenient with the collection point 50 yrs away
06/02/17 by Customer
Quick, efficient and within a week! Great service and easy to book
06/02/17 by Mel
Absolutely shocking
06/02/17 by Kathryn Boyfield
Nothing bad to say, the delivery was really quick and all arrived in good condition. The communication with the person receiving was great as well. Will continue using.
06/02/17 by Customer
Pick up from your location or drop of at local post office, delivery from UK to France within 3 days at a price a third of the PO. Why WOULDNT you use parcel monkey ?
06/02/17 by Steve Brown
reliable, fast, efficient
06/02/17 by FRYINGFILTERS.CO.UK
easy to use this service
06/02/17 by Customer
the fastest and cheapest delivery service. I used first time and was impressed with the service provided. would recommend to everyone .
06/02/17 by Rakhat
Best prices and great service
06/02/17 by Customer
Fantastic service, collected Monday and delivered on Wednesday. This was a deliver from England to france, fantastic service!
06/02/17 by Kelly - Kent
Great service!
06/02/17 by Customer
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
