We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,108 reviews.
A good service. The only downside was that I could not track the bags after they arrived at Zurich airport on towards their destination in Switzerland.
09/03/17 by Alan Lindsay Prentice
Very happy with the efficient delivery
09/03/17 by Seamus
We booked a collection from Spain. Nothing happened on the scheduled day, no information was shared as to why. We were left to repeatedly contact the collection address to see if anything had progressed. Links to track progress did not work initially and now that we are registered there is no indication that anything has happened (despite the Spanish hotel informing us that the collection happened two days ago [four days after the scheduled pick up]). In short a great pre-sales experience but dreadful from that point onwards.
09/03/17 by D Fowler
ParcelMonkeys carriers have lost a parcel which was sent out at the beginning of February. Today 9th March 2017 they tell us they are still looking for it. We have had to refund the customer, we took out increased insurance to cover the parcel but it seems that they dont want to hold their hands up and pay the claim. Its less than £100.00. We sent another order which was a few bits of sandpaper which does not weight 1kg and they have email us claiming that the parcel was over 7kg and took an extra 3.80 Wont be using again!!!!
09/03/17 by Mr Ed Oliver
Our Response: Dear Ed
Sorry to hear about this item being lost with the courier, please raise a support ticket addressed as FAO Manager so we can look into this further for you. In regards to an additional charge, this would come from the courier direct for us to hand over to the sender. The weight is based on volumetric weight not just actual weight so all the dimensions of the box will need to be accurate. If for any reason they are not declared, then a additional weight charge is added as the parcel is take ing up more volume in the couriers network than what has been paid for. If you feel this is incorrect, please do also get in touch and we can raise the issue with the courier you choose from our quote engine
Kind regards
James
Shipping from UK to Italy, the easy and convenient way.
You can trust these guys.
09/03/17 by Angelo
I had a 25kg box to be shipped. The Post Office quoted me £38+. For the same service "ParcelMonkey" charged me £12. Requested collection at 10am, collected by 12, delivered by midday the next day. I paid for the 48hr service. Excellent work :Great Price ! Great Service !
Thanks "ParcelMonkey".
09/03/17 by Ian Dew
I need to ship a small parcel from the UK to Singapore. Using another well know service this would have cost me three time what parcel monkey charged, and would have taken much longer.
Parcel monkey delivered my parcel in less than a week. I am delighted with the service and would highly recommend them.
09/03/17 by Customer
From collection to delivery to tracking parcel... faultless
08/03/17 by Smithprint
Good experience
08/03/17 by Mark H
This was the first time I have sent a parcel to Greece and first time using Parcel Monkey. It was easy, efficient and overall just fab! Will defo use again.
08/03/17 by Joanne Bonner
I sent off a paragliding harness worth £180 and paid to protect my item. Instead the buyer received a bunch of tires. With no help from parcel monkey I had to contact the courier directly and I found out that my item was sent elsewhere and was signed for. Even with this information parcel monkey cancelled my claim because the recipient failed to cooperate even with messages that prove otherwise. Whats the point in paying to protect your item? Never had so much trouble off a service! I have now been forced to take things further
08/03/17 by Jay Janaway
Booking quick. Cheapest rates,
08/03/17 by Customer
Polite collector and delivered abroad earlier than was expected which was very good.
Will definitely recommend parcel monkey.
08/03/17 by Arnold
efficient and value for money
08/03/17 by Customer
Very impressed with the service from Parcel Monkey. Only 1 thing though, I thought by picking up on a Thursday the packages would have been there on Friday but was there on Monday instead..
08/03/17 by Bernard Balram
Everything was ok , only the parcel arrived in 10 working days , not 6-8 working days as mentioned !
08/03/17 by Rory Katona
Sorry but it took a week to get my parcel delivered when it should have been. 2 days. The delivery driver had not been given all the information required for pick up. Had to keep rearranging. Then only way driver got info was by contacting the company parcel was going back to. Shambles. Wont use again
08/03/17 by Customer
Excellent delivery service.
08/03/17 by Customer
Sat in all day and no one bothered to collect.
08/03/17 by russel williams
Great service all round, big saving on using RM direct and next day collection early morning.
08/03/17 by Customer
The system works well and the quotes are really competitive. I was impressed!!
08/03/17 by Leanne
Advised by our post office to go through parcel monkey for parcel to U.S. Very much cheaper for same service via parcel force, and picked up from our home. Process online very easy, and service prompt and arrived within time scales. Would recommend and use again.
08/03/17 by Chris Clements
Fantastic service as always i always use them for my smaller items upto 30kg next day delivery for under £15 you cant really go wrong ultra reliable just what i need
08/03/17 by Customer
Really great service will use again
08/03/17 by Customer
Courier who picked up the parcel was very nice and I was very glad that tracking was available. So fast and easy!
Been using before parcel monkey and will use it again(it was recommended by my friend and we keep recommending it to others)
Thank you
08/03/17 by Kadri Oolep
As above - all very smooth
08/03/17 by Carol Rowlands
Parcel was picked up and and delivered at the times indicated. One hour time slots given. Arrived undamaged
08/03/17 by Ineta
The worst part of this is finding out the weight of your package & the measurements! Other than that its easy
08/03/17 by Zoe
I didnt realise you could get this kind of service as an individual, really impressed they collected a parcel and delivered it to me at a great price.
08/03/17 by David
The parcel arrived swiftly. Pickup by Parcelforce 24 (from rural area in Scotland) did in fact go very smoothly, but it would have helped to know that it would be the local postman coming at his normal time rather than just It will be picked up some time on Monday.
08/03/17 by Bernardo
Paid for a particular service and parcel still not delivered
08/03/17 by Charles
Our Response: Dear Charles
Sorry to hear about the delay with DPD, please open a support ticket via your account and we can chase the courier to look into the issue for you.
Once again apologies for any inconvenience caused
Kind regards
James
Paid on line for my parcel to be sent took it to the post office which I had selected and the barcode wouldnt scan. The post office phoned there contact and said I would need to take it up with parcel monkey. No phone number to contact anyone. Sent various on line enquiries for someone to ring even did an online chat but still no one has contacted me. Ive now had to re send my parcel with another courier costing me more money!!!
07/03/17 by Deborah Horne
DHL were the courier but it was easier to book using Parcel Monkey than using the DHL website and got a cheaper quote too.
07/03/17 by Philip Hoyle
I send two packs from uk to italy-sardiania and so happy to choose this website !
07/03/17 by Aron Peddis
Easy to use website and good price on service purchased. Would have cost alot more for same service if I had gone direct to shipping provider.
07/03/17 by Diane Vardey
Quick delivery, best price, pleasant van man.
07/03/17 by Judith Speight
I have been away,I arranged collection for the day before going. Also cannot find a contact No . Please can someone phone me Steve Walker on 07966 683457 asap. I need parcel collect by Friday as Im about to travel to the U.S. for six weeks Thanks Steve
07/03/17 by Steve Walker
All went perfectly smoothly.
07/03/17 by Customer
Dont touch this company with a barge pole. Sent an urgent parcel and paid for next day delivery - a week later after numerous chases it eventually arrived. Was advised I would not be entitled to a refund or any compensation whatsoever. Will never use again.
07/03/17 by benholly9
Really bad experience sending a gift back home! No advise of additional charges!!!
07/03/17 by Customer
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