We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,108 reviews.
Arranged pick up from another carrier I postal and three time they did not pick my parcel up. Parcel monkey arranged day and picked up on
N that day. Good service. Would use them again
12/03/17 by K.wildman
first class service
12/03/17 by James
Did exactly what they said.
12/03/17 by Jennifer
Great service very satisfied
11/03/17 by Customer
perfect perfect
11/03/17 by perfect
Easy to navigate site and quick hassle free pick-up/delivery
11/03/17 by Customer
Parcel monkey was very easy to use, I selected parcel force 24, but got 48 hr service..parcel force let the system down..otherwise very easy to use..
Will use parcel monkey again..
11/03/17 by Troy
Registering my parcel was a straight forward process. The delivery and price options were clear and less expensive than going to my local post office which is just across the road. Most importantly my parcel was delivered on time.
Great service, thank you.
Mark P
11/03/17 by Heather Rees
Very happy with the service...Delivery reached on time..Price was excellent...
11/03/17 by B Kadirvelu
Ill definitely use this service aha. It is so simple to use
11/03/17 by Simon Clayton
Fantastic service, easy to use - first class!!
11/03/17 by Lou71
So simple to choose your options to have your parcel picked up or drop off your own parcel. Everything went exactly how it should, so pleased. Will definitely use again!
11/03/17 by A Wood
Ive used Parcel monkey 3 times now. Cheap delivery options. The post office quoted £50 so I went on line and found parcel monkey. I chose DPD for about a third of the price and they deliver quickly.
11/03/17 by Jass
Got there within three days full tracking. Great service great price. Thank you
11/03/17 by Miss faith jiya
cant talk to a human being sure just a computer glitch, but live help lady did not know who to reslove it, used ipost in the end.
10/03/17 by steve F
Great experience
10/03/17 by Customer
Quick easy way to find the best shipping prices & get it all sorted in one place.
10/03/17 by NM
Parcel delivered well within time
10/03/17 by cathy
You did exactly what you promised! Goods were delivered to Spain in four days. Excellent value. I would recommend to anyone. Thank you.
10/03/17 by David Gilbert
Sending documents to America parcel monkey said 2-4 days now its been 8 days we still havent received anything yet.
10/03/17 by Stephen
Very easy website to use, all documents available for printing pre-despatch, courier on time, goods delivered on time.
10/03/17 by Customer
The Parcel Monkey site is clear and easy to use, I got a good price for a courier service and the communication was quick and clear.
10/03/17 by Eric
collection organized abroad, no hassle, simple and effective.
10/03/17 by Customer
in my case i was sending a suitcase to Australia when i received email from parcel monkey to say the recepient address is wrong and the parcel should either be collected from Southampton (not London where they collected it from) or destroyed or sent back to sender at a cost of £37 which is day light robbery as i paid £123 originally to send it to Australia. it took me one full day of my time to find out the problem was not the address but the Macbook in the case which has a battery and apparently you cannot send it (why i dont know). when i was booking the parcel online i had mentioned about the Macbook but at no time was i informed nor was there any warning on the website regarding this. my problem started when things went wrong and i cannot speak to anyone at Parcel Monkey because they dont have a phone number and i have asked them several time to contact me but they have ignored my request. the customer support is only used when thing go wrong and in this case there is no support whatsoever. this site was recommended to me by my daughter to send het stuff to her but i will definitely not recommend it unless you want to be treated like a robot when things go wrong.
10/03/17 by Reza Valadkhani
Picked up this site as other site got a bit confusing on price. On here five minutes later I was printing off my first parcel delivery! So I stayed on and did my second one too!! All done by 23:00 and picked up and sort by miday next day! One parcel was a day later than the other but they were at two parts of the UK so not complaining!
Will be using Parcel Monkey from now on #mrg_art
MRG
10/03/17 by Peter Heney
I was sending a large parcel to Northern Ireland. Another broker incorrectly quoted for a worldwide service but parcel monkey saved me over £10 by correctly identifying a UK delivery service.
10/03/17 by C. Coles
Found the booking process was easy to use. Got to choose my own collection date. Parcel was collected and delivered to us with no problems. Would definitely recommend and use again.
10/03/17 by Mansfield Caravans Service & Repairs
This was my first time posting a pram so I was a little apprehensive but everything went very smoothly & I will definitely be using & recommending this company ????????
10/03/17 by elizabeth smith
I could not fault anything with this service, I placed order on Thursday night, it was collected on Friday from Belfast and delivered to me in London first thing on Monday.
Easy to book, fast service and very reasonable prices, could not fault anything from start to finish, would highly recommend.
10/03/17 by Emma
i had to send a parcel from the north of Scotland to Stevenage and ParcelForce wanted over £20 so I tried Parcel Monkey. Same service for under £15! I was able to track my parcel every step of the way too. I highly recommend their service.
10/03/17 by Marion McLellan
Great service with no complaints and yes my parcel did arrive in the south of France 3 days after being posted in the Midlands.
Can not give enough praise and would recommend to anyone!
10/03/17 by Paul Porter
Simple to use service with very speedy collection and delivery from a well organised company.
10/03/17 by John Liddell
Fab service from start to finish
09/03/17 by danielle mcnair
Lovely thanks. Fast and efficient delivery.
09/03/17 by Medelline
ALL GOOD AND PROFESSIONAL LIKE MUST BE
09/03/17 by Customer
Their whole online only customer service is utter rubbish- its a way to complete ignore clients when they mess up!
09/03/17 by Meghan
Brilliant, thank you.
09/03/17 by Colette Robinson
Collected on time and delivered on time fabulous. love that i can track an overseas package.
09/03/17 by Customer
Said what theyd do. Did what they said.
09/03/17 by Customer Chris P
Fantastic service , used them many times now , always on time and have recommended to others
09/03/17 by Customer Paul
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
