We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,655 reviews.
Easy to use website at much reduced prices on world wide delivery - drop off or pick up available to suit! Excellent
16/02/17 by Sarah
Use them all the time, never had a problem :)
16/02/17 by Customer
Collected within notified 1 hour time slot and enroute to Portugal later that day. Arrival within 3 working days was great. Good price too compared to parcelforce.
16/02/17 by Customer
We were looking at moving abroad and needed to move our PCs and a couple of boxes of personal stuff. We looked around a lot of places and couldnt find much in a reasonable price range for us. We tried parcel monkey and found that one companies quote undercut themselves by around £400 which put it in a more reasonable price range.
We packed the boxes printed the shipping labels and could easily track each parcel through links parcelmonkey gave us. Although delivery was a third party and not directly parcel monkey themselves, everything went smoothly and figuring out the best deal with the exact packages I had was trivial. I have to also give Parcelforce some credit as they did pick up the boxes from my home and deliver them to my new one very quickly and seemingly with no damage, looking forward to hooking my computer back up tomorrow!
Was very happy with the service and if I need to send anything in this way again from the UK I will definitely be looking at them.
15/02/17 by Jon
Collected on time delivered on time and easy to use
15/02/17 by Customer
Fast and reliable
15/02/17 by Customer
no issues, seamless service
15/02/17 by Customer
very quick and cheap, trustworthy
15/02/17 by Customer
Parcel to Australia was carefully measured and weighed. Dropped off at Post Office so they confirmed weight on scales before scanning. 10 days later an excess charge of £33 is levied with the explanation of the carrier disagreeing the size but no proof provided. The size and weight were EXACT as entered when quoting for the cost of sending. Try and contact by phone - impossible! Proof provided - no chance. They appear cheap but then use this as a method to claw back the difference. You have been warned!!!
15/02/17 by S P M
Cant believe how cheap and fast this service was compared to Royal Mail.
15/02/17 by Mrs M Coleman
Great Service
15/02/17 by Thuy Ward
Excellent price, excellent service.
15/02/17 by Alan
So fast to Spain from UK, beats all other deliveries, Thanks a heap.
15/02/17 by Brian Cornell
booked two packages, on one i was overcharged and they refuse to give a refund even though they acknowledge i was overcharged after many emails, also i paid a lot of money for an express service to the usa, they failed to deliver it and have not responded to my many requests for a refund over many weeks.
15/02/17 by Sam Little
I dont post many things via courier but Parcel Monkey make it easier. Its essentially price comparison for parcel services plus the additional benefit of tracking all shipments through the site. Excellent, I dont know or even care if Parcel Monkey have any competitors, they do everything I need & more.
15/02/17 by Mr Mark Thubbron
First time useing Parcel Monkey and the service was really good with options to which courier I could use and variable prices. If I needed a courier again I would certainly use them again.
14/02/17 by Barbara Gorman
No issues here, will use again.
14/02/17 by InstallAflame.
Fair price schedule for outsized packages
14/02/17 by Phil.Y
Very pleased with the service received.
14/02/17 by Mike
Was perfect for my needs, much cheaper than I expected,
14/02/17 by Customer
Half the price of going through local post office, easy to organise on line,turned up when said. Had an email to say they were coming,although didnt know what time.
Awaiting for the company to say they received the parcel. If they do without a hitch I would rate parcel monkey 5stars!
14/02/17 by Customer
It was extremely easy to use. The courier came to pick up on time and it was a very smooth exchange. Highly recommend.
14/02/17 by MISS LISALYNNE BROWN
Great service, easy to arrange and fast pick up and delivery with tracking all the way
14/02/17 by Ray
Thank you for helping me out on a tricky situation.
No hassle, easy set up, good value and a prompt service.
Not nearly as expensive as I thought it would be !
14/02/17 by Heather - Abingworth Hall
All went smoothly. Instant auto-label generation would make it a 5*
14/02/17 by Alex Young
Very quick. 36 hours from UK to south of France. Good price and tracking information.
14/02/17 by Kath
The name says is all, what a monkey of a company. Booked a parcel (UK to Peru) fully insured through Parcelmonkey and DPD. They have lost the Parcel and admitted so, but have not refunded our company which means our customers have to wait weeks for any resolution. The online chat service is their ONLY means of communication and it can take hours or even days for them to respond. ZERO CUSTOMER SERVICE OR CARE! Parcelmonkey is vague with information and slow to take action. They said they would contact the courier (DPD) directly and two days later had not done so as I spoke to the couriers directly. AVOID THIS COMPANY AT ALL COSTS! another courier offers a much better service with UK phone support and better prices. This was a first and last time for Parcelmonkey. Lets see if we ever get the refund???
14/02/17 by Richard Sebok
DPD failed to another courier from a drop off location. Customer was expecting their delivery for Valentines day and it did not arrive. Im now out of pocket because I have had to refund them the delivery cost at £25. It has also let the customer done as they now have no present to give. Very unhappy and wont ever use again. Useless! Parcel has been sat uncollected for one week at the drop off location. Its only being collected now because I had to call them and find out what was going on. Disappointing for a service that costs a lot and is meant to be reliable.
14/02/17 by Ellie
Easy to order a shipment and gets there on time.
14/02/17 by Tina Reeves
With no explanation, my parcel was collected a day late. I had to re-book it
14/02/17 by Customer
Timely and commercially competitive
14/02/17 by Customer
We have used Parcel Monkey on several occasions and the booking is easy, the choice of service options good, the paperwork simple to print and the courier always turns up ...
... sadly this time the parcel, delivered by DPD, arrived in a terrible state with the contents half missing.
These things happen and is obviously not Parcel Monkeys fault but it is PM who manage the service and ask for the review.
14/02/17 by AC
Happy all over, worked well.
14/02/17 by Customer
Excellent service and very simple to use as it was my first transaction with Parcel Monkey, cheers.
14/02/17 by Texcare Gas Services Ltd
Great price very easy to book. Collection was on time and delivery a day early
13/02/17 by King Kirk
Prompt service. SMS messages were useful and times were adhered to. Online tracking was not readily updated though. Delivered on time. Very good service for the price.
13/02/17 by RA
I was using Parcel Monkey for the first time and i was positively surprusied. Very fast delivery without any problems. Fully recommended. Thank you!
13/02/17 by Bartlomiej
I was trying to ship something from the UK to Portugal and found a good rate for DPD through Parcel Monkey. As I dont have a printer at home, I was going to ask my husband to print the shipping label at his office, and then I could drop off the parcel the next day. I noticed as I completing the purchase that it mentioned dropping off the parcel today. It didnt say I had to drop it off that same day, but just in case, before I paid, I asked in the customer service chat window that had conveniently opened automatically (and specified that customer service was available until 9pm – this was around 4:30pm). I waited for some time, got no response, assumed I was just overthinking things and completed the transaction. I forwarded the shipping label to my husband. FOUR hours later, I heard a ding and saw I had a response to my chat. I was incredibly frustrated to learn that actually I could not send my parcel the next day using the printed shipping label as Id planned. When I inquired further if there was any way to ship a parcel with a label issued and printed on a different day, I was told no. None of this is made in any way clear during the transaction. Ive wasted time, my husbands wasted time, and we have a shipping label we can no longer use. When I questioned why it took them four hours to reply to my chat, the rep could only say theyd been experiencing glitches with chat, but that "email is always available!". Not much good that does after the fact. This company seriously needs to improve their customer service experience.
13/02/17 by Zoe Perry
Great price and service
Would totally recommend
13/02/17 by Chris brown
I was easily able to source an affordable and reliable courier service who ensured timely home collection and delivery of my parcel.
This was a greatly reassuring as on a previous occasion I had booked Hermes direct who were unreliable and subsequently proved to be unable to fulfill the next day collection service Id paid for nearly a week in practice and their complaints process was helpless and useless!
Well done and thank you Parcel Monkey for helping me select a courier service that delivered on this occasion. I will use you again.
13/02/17 by Customer Jo - Kent
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