We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,655 reviews.
Very efficient. Good company and offered cheaper delivery than others. Would recommend and use again
21/02/17 by Kathryn Clarke
First time I had used Parcel Monkey as I had a large carton to send following an E Bay sale. Easy to set up and the whole process was trouble free.
21/02/17 by Mr Clive Mcgregor
my box of gifts reached Germany in 2 days!!!
21/02/17 by Customer
Satisfied customer - Very cheap compared to alternatives
21/02/17 by Customer
Great job pick up no problem and delivered on time first rate !
21/02/17 by gregor tulloch
Timely and honestly priced
21/02/17 by Customer
Good choice of postage options. Easy to use.
21/02/17 by CHRIS
The whole thing worked perfect... Got the labels within half an hour after ordering and everything else worked out very well. Would use them again.
21/02/17 by Customer
Collected and delivered on time and friendly delivery person!
20/02/17 by Frank
Perfect . Lovely.
20/02/17 by Customer
Parcel wasnt collected on date booked with an email sent to me telling me I changed dates which I hadnt and that it had been rescheduled for the following day
20/02/17 by Customer
First time using the service, seems good. Opted for collection and so stayed in for the day waiting for the package to be collected via DPD. Collection appointment was not met, no word from PM or DPD? Not impressed. I did get online that evening and rebook for the next day which meant another day in waiting for DPD which did pick it up upon reallocated date. Item delivered. No word back as to why they did not pick it up the first time, and no further explanation offered. I did lose a day for no reason!
20/02/17 by Sandeep Ladwa
Oh my, where should I start? I opened an account with this company because they got the best rate in town as far as parcel service is concerned going to China. I paid the shipping cost online on Feb. 17th then the message states the label will be issued within 10 minutes. Three days later on Feb. 20 the label is still NOT issued. So I messaged the customer service on 2-20. Mind you there is no phone number to call this company. Ashley answered with a "label has been processed and will be issued within 30 minutes. Three hours later, the label is still NOT issued. I messaged her again notifying her I dont see the label. Then she said somethings wrong with the address. What a lie? Three hours before that she said a label has been issued and yet a few hours later shes telling me somethings wrong with the address. What a bunch of ****! Do you see the trend here? They lie and just give you the run around. So anyways, I gave them another chance to issue the label. Well of course it was never issued after 5 hours of asking them for the label. I CANCELLED the transaction because I already know I will just run into problems with this so called parcel company. Its an indicative of bad things to happen. I havent even started shipping my items and Im already experiencing problems with them. Ashley said I will get my refund within 3-5 working days. Well lets see if they will happen. If it doesnt I will call Paypal and will give them a screen shot of my conversation with them. So for those people who are thinking of using this service, think twice. Go to UPS, Courier or Fedex. At least you know they will take care of your shipping needs and deliver. Parcel Monkey, ugggghhhh, dont trust them.
20/02/17 by Lyn Levi
Very reasonably priced and delivered on schedule,I would definitely use the service again 100%
20/02/17 by Alun Stevenson
it was easy, booked online, they turned up and collected when arranged, I was given an hour time slot on the day, delivery quickly, all good, thanks
20/02/17 by Customer
Tried this service to send a parcel to Singapore. Everything was done online and instantly received the labels via email. Package was delivered on time as promised.
20/02/17 by Customer
Easy to use. Does exactly what it says. Please use this service.
20/02/17 by Customer
Hi,
Thank you so much for the great system
Alanoud
20/02/17 by Alanoud
excellent service, recommended dpd classic, done the biz perfect, picked up on Tues delivered by Friday and at a very reasonable rate for a 17kg package
20/02/17 by ade
Very well priced , do as the server says with little fuss or head ache .
20/02/17 by Bill
Used DPD a few times, always delivered on time, no issues. Would recommend and will use again.
20/02/17 by Svetlana
Excellent service will definitely use again
20/02/17 by Mrs Maureen Occleston
Collected a large package on time and carefully. l was notified throughout re: the progress of the item, as was the recipient. I would definately use them again.
20/02/17 by Lulu Clifton
Having being suspicious of how easy it sounded to have my parcel collected I am happy to say that it was a resounding success, all I had to do was print one label out and pack myself, next day it was collected.
20/02/17 by Deepblue596
The parcel were shipped to Italy and delivered perfectly on time!
20/02/17 by JAck
Corrupt Fraudsters. Awful. Criminals. I paid in full for delivery with my debit card and then a week after the parcel was delivered, they charged my card on their system again, claiming that the parecl was too heavy. Actually my parcel weighed 0.804 Kg and i paid for 1 Kg as that is the minimum. Then they falsley claimed parcel was 5.5kg and illegally charged my card again.
20/02/17 by Customer
Excellwt experiwnce
20/02/17 by Customer
I had to get a parcel you australia for a special event. I bought a 3-4 day service via Parcel Monkey. Parcel was picked up a week ago and despite my repeated requests when updates seemed to be saying the parcel was at the local depot, nothing was done to get it there on time. When it does turn up eventually I will need to arrange to have it shipped at my own expense to another part of Australia as the recipient was only in the destination city for the event.
20/02/17 by CG
great service, tracking a bit slow but overall great bargain comparing to courier prices. I can recommend Parcel Monkey for International shipping.
20/02/17 by Anna J
I have used Pacel monkey for the 1st time where my delivery still hasnt arrived nearly a week late currently. I spoke to an online adviser who said they would track the parcel and just hasnt done anything for 4 days, i am now contacting them again to try and get an update and if i will ever receive my parcel. Its safe to say I wont be using them again. Thanks Zach
20/02/17 by Customer
It only took a few minutes to set up the delivery and the prices were very cheap.
20/02/17 by Tanel
Its difficult to review courier reseller companies because often the service is delivered by the courier. Ive had customer service issues with parcel2go in the past so I tried parcelmonkey a few times and everythings been great. The prices are slightly cheaper that parcel2go and interparcel too, which is enough justification for me.
20/02/17 by Nj
Such an easy company to deal with.
20/02/17 by Adrian Newton
recommend!!!
19/02/17 by Customer
Sent parcel from U.K. To Poland. Best price, no compromise on service. Will be using this for everything moving forward.
19/02/17 by T Hatton
I had very good service from parcel force 24
19/02/17 by Lord Robert Powell
Parcel never got picked up, nobody ever called the office, never received confirmation email with order number and customer service is saying they cannot help me.
19/02/17 by allegra dorazio
ParcelMonkey passed on charges from their carrier without any evidential base whatsoever. When challenged the figures differed and after multiple days and messages back and forth, there is still no evidence provided.
19/02/17 by Tim
DPD delivered again! First class to Abu Dhabi.
19/02/17 by Mike
Parcel was not delivered within specified timescale. Courier would only go to a certain boundary so my father had to drive to courier to collect parcel. Took 2 weeks rather than 4 days...... Parcel MONKEYS quite fiting!!!!!!!!!!!!
19/02/17 by John
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