We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,914 reviews.
Overall, pretty good. However, when it comes to the postage label there is no barcode or QRF and most importantly there is no print label here button. Its just not very professionally finished.
08/05/17 by mtata
Encountered several irritating usability problems with the booking system. Online customer support was slow to respond, and their assistance involved fudging the address I was entering in the booking form in order to make it work. Also had problem with a late delivery. Customer service wasnt proactive or helpful enough.
08/05/17 by J Bowler
Great value for money
08/05/17 by Customer
Very good service
08/05/17 by Petar Natov
You were great and fast.
08/05/17 by Customer
I was extremely pleased with the whole pick up and delivery of the parcel. However, it was delivered to the wrong hotel but was assured by hotel staff that it is easy to make the error as the hotels have the same name in the same location in France. Thats the reason for the 4 stars unfortunately. However, Parcel was collected by hotel staff and addressee got it within a short time. Happy with the service.
08/05/17 by Louise
Brilliant Service.
08/05/17 by Martha
Really easy reliable service
08/05/17 by Anne-l
I delivered car bonnet I wrapped bubble wrap 3 layers and as well 3 layers card boxes but bonnet was damaged anyway I dont know how?? At first they asked to fill up some form I did it same day by was asked. Then I not hear nothing about one week I wrote them and got the answer that I not fill the form and I inform them about the damage to late. No any compensation. I lost £34 for delivery I paid and £86 was Bonnet worth. Next time I will try avoid parcelmonkey .
07/05/17 by darius
Simply excellent service from start to finish.
07/05/17 by N.Travadi
good service.thanks
07/05/17 by mohamed m ndiaye
I find my experience very devastating. I sent parcel from UK to Sweden. I recently got know that the parcel is being sent back to UK. What? Because the port door? The delivery guys could have called the receiver through telephone or port door. It makes angry that they didnt try at slightest. I wrote the telephone number very clearly and the port door has instructions how to contact the receiver. He was home when the delivery guys tried to deliver. The another issue is lack communication between Parcel Monkey and DPD delivery guys . Parcel Monkey might do a good job but its not enough. Its about the whole result which is far from satisfying. Im going try get money back or let them try send the parcel again.
07/05/17 by Customer
Excellent. Easy to use website.
07/05/17 by Margaret Davison
One word to your company, BRILLIANT, thank you Lou Waldron
07/05/17 by Customer
PPL BRILLIANT!!!
07/05/17 by Custom mr rb shaw
Parcel Monkey offered very competitive prices and was very easy to use. My International parcel arrived to its destination exactly on time. Would use their services again without hesitation.
07/05/17 by Wisdom1
Excellent value for money.
The package was picked up from my home mid-morning and was delivered very fast for an international package. 5/5 top marks all round. The only improvement that could be made would be a time slot for the pickup but that is the ONLY negative I found while using this service!
06/05/17 by Mr Sinderson
My go to for sending parcels
06/05/17 by Peter Riches
What a joke. Ordered collection two days in advance, paid and received confirmation all ok. No one turned up to collect on the day. Eventually I managed to get hold on someone on a chat support who rearranged the collection for the next day. Guess what - no one comes to collect! Asks someone to call me (on the chat support to sort this out) and the only reply I get back is that they dont do phone support. For real. Requested money back, which has still not happened. Will never ever use again and wouldnt recommend.
06/05/17 by Customer
I have used parcel monkey several times now and am very impressed by the service, posted to France and Denmark so far and the delivery time was amazing.
06/05/17 by Alison Lovell
Great service as always, parcels always delivered really fast. Fully recommended. I will be using in the future. Thanks :-)
06/05/17 by Bartlomiej
Parcels dropped off - arrived 15 days later!! I know this is not due to Parcel Monkey - it was an issue with DPD, but as I booked through PM it was these guys who I turned to for help. No help at all, very bad at responding, no reassurance, awful customer experience In the end I had to resolve issues myself with ebay buyers
06/05/17 by Oliver Williams
Very easy to book..great prices to pick from and fast collection
06/05/17 by Helen
You provide the best service and delivery time is great .
05/05/17 by Customer
Great service and price
05/05/17 by Paul Dawes
Excellent, easy to use and economical service. In fact, fantastic utility.
05/05/17 by Adrian of Wales
Easy to use. Good selection of carriers
05/05/17 by Dave Greatorex
WORSE SERVICE EVER - TOTAL SCAM Service advertised on site as "delivery within 2 days" with no fine print. TOTAL LIE, parcel is taking a full week. Have been on PARCEL MONKEY the customer service "chat" since there is no phone number. speaking to 4 guys who have yet to reply after 55 minutes wait. Ridiculous. Unprofessional and unacceptable. Never again. Will make sure to shout loud and clear what appalling service, borderline scam this company is.
05/05/17 by Solene Fabios
Kept fully advised and box was collected as arranged on time.
If it arrives safely and not damaged then I will be delighted. This will be in 4-6 days as we were told.
05/05/17 by David Skilling
Parcel collected and delivered as stated, what more can you ask
05/05/17 by spooner
Great service its a pity it was a day late ordered parcelforce 24 not 48 ????
05/05/17 by Happy but bothered
Good sevice, but delivery was a few days later than forecast
05/05/17 by Customer
Always quick to respond and resolve any enquiries made
05/05/17 by Penny
Im sure some deliveries go well mine didn`t, total fiasco from start to finish with the result being three weeks after i sent my parcel, I now have it back broken, I have been been passed onto five different help desk staff who all promise a solution then do a runner. I manged to claim back the €132 I spent on shipping but only with the help of my bank not this lot. Still waiting after a week for an update on the claim for a broken item that i paid extra insurance to ship, just the same old line, were waiting for the agent to get back to us!! well i managed to get a reply off them the day after I emailed they stated i have to go through parcel monkey not them,so this is also ****, the thing is they prey on customers who don`t make a fuss and will walk away quietly, I am not one of those customers parcel monkey, so sort your act out or close down. My advise to anyone that used and paid parcel monkey for a service that they did not receive, and finding it difficult to get some help, go straight to your bank and lodge a formal complaint, its much faster and hopefully they will sort it while pm are sending the same old be patient were waiting for an update messages. Thank you
05/05/17 by Andy Carter
Excellent - parcel was collected on time, delivered faster than expected, with no damage and at reasonable cost. Recommended.
04/05/17 by DCC
No problems. Hassle-free service
04/05/17 by Mr Patrick Dower
Excellent price and efficient service.
04/05/17 by Frances
Great service, delivered on time and good value for money.
04/05/17 by FV
Jokers. They mis-sold a five day delivery, made me wait weeks and couldnt provide an address for the depot my parcel was being held at. After much detective work I located said depot in a town 40km away and my parcel was in a pile by the door waiting for it to be worth going that way so by attempted delivery 10 days previously they actually meant put in the pile to wait. Abysmal service and illiterate responses from the impotent parasitic Parcel Monkey. Never again.
04/05/17 by Glen MacPherson
3rd time weve used ParcelMonkey to transport boxes of household items to Spain. Great prices, easy to use and arrange and parcels delivered in good time. Would definitely recommend.
04/05/17 by Sue TW
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