We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,655 reviews.
What more can you ask.
27/02/17 by David B
Prompt Service
27/02/17 by Steve
Did not collect as agreed & paid for
27/02/17 by Customer
Speedy and safe economic delivery
27/02/17 by CustomerP Dann
Always a pleasure to use, no fuss, no problems, user friendly internet access. Great!
27/02/17 by CustomerCavan Walsh
Easy to use website and brilliant service for a reasonable price. Whats not to like??
27/02/17 by Ali Marshall
Simple and easy to use and everything happened exactly as explained
27/02/17 by Carl
I have send two boxes from UK to Germany and everything worked perfect. The boxes arrived safe in germany. You need to make sure that you are at home when they are collecting your delivery, as they can come any time the day. All in all, I can definetly reccomend them.
27/02/17 by Customer
Job well done.
27/02/17 by Betul
Shipped laptop arrived safely to its destination.
27/02/17 by Customer
As the title says...
27/02/17 by Customer
All good on the parcels front
27/02/17 by Customeralex
Online experience great pick up, tracking spot on
26/02/17 by DjKeet
Very impressed with the service from London to the Netherlands! As title.
26/02/17 by Sabine
Parcel delivered as promised, very good service will use again and again.
26/02/17 by David Bishop
Easy, clear and quick to use comparison site with a range of services to choose from. The only criticism of the service I have is that when picking up a parcel there is no estimated time given, only the day. I had to pop out to pick up my little boy from school and that was when they came to pick up the parcel after Id waited in most of the day. Then I had to re-book for the following day (again easy enough) and hope they came when I was in. Estimated time of parcel pick up would, therefore, be useful.
26/02/17 by Joanne B
Having received an email stating that you would send me my 1 hour window on the morning when my parcel would be collected, I waited and waited and never received it. It was impossible to track when my pick up would take place on your website. It was also impossible to find a telephone number to contact you and when I emailed you to inquire when my 1 hour window would be sent to me, I did not,and have not received a reply. Having being warned that I would receive a fine if I wasnt there to facilitate the collection, I had to sit in all day, and my parcel was finely picked up at about 4.40pm. Rubbish service, I will never use you again.
26/02/17 by D Williams Customer
My third experience. User friendly booking, accurate tracking and nice price.
26/02/17 by Customer
Great service for a decent price with clear instructions
26/02/17 by Customer
3 day delivery to France FAB
26/02/17 by Customer
Never arrived to collect the parcel. Nothing else to say.
26/02/17 by Customer
Its pretty easy to order it online,
Good price, quick service and fast delivery.
Have been using them for few years now and never had any problems . Would definitely recommend
26/02/17 by mariusz
The website made the process very easy. I could find the best and cheapest option quickly.
26/02/17 by Mrs Natalie Haan
Very good service
26/02/17 by Customer
Using DPD, I posted a coffee set to Sweden - securely packaged, it arrived part broken..
25/02/17 by Customer James
Went smoothly no problems
25/02/17 by Customer
Fast, secure and friendly staff !
25/02/17 by Customer
all good very efficient
25/02/17 by russ
Every courier that I have booked through parcel monkey have always picked up and delivered on the time/days specified/booked for!! Such an easy price comparison site!! I am sure that if you went direct to the courier you could possibly save a little money but on the odd occasion when a smaller parcel is being sent there is a different company that quotes an extremely low price!! Either way parcel monkey do all the leg work as soon as you have entered the parcel dimensions.
Also the option to pay with PayPal instead of a debit card makes things easier as most of my sales are from Ebay which are payed for through PayPal.
24/02/17 by James
Ordered for same day collection, courier didnt turn up. The monkeys decided that this was acceptable and said that I would have to wait three days for the courier to come and collect. I pointed out that I paid for same day collection and they said thats life. Not impressed. Asked for a refund and they told me to wait 3-5 working days. No sorry not refund. Shocking service
24/02/17 by Tom Evans
Great delivery and very fast
24/02/17 by Customer
Delivered quickly and efficiently. Pick up was straight forward. No complaints
24/02/17 by Customer
Prompt collection with full SMS updates, parcel delivered promptly and at a competitive price,
24/02/17 by Mohammed Nadeem
Brilliant service and easy to use
24/02/17 by Customer
As above.....
24/02/17 by SOKOLOWSKI
In general, Im not particularly keen on Live Chat Customer Service. However, I received a brilliant service yesterday. If you want to find one of the best and most helpful customer service advisors, Mike Roberts is your person.
24/02/17 by Mirka
I am being asked to review Parcel Monkeys performance before my parcel has even been delivered. Probably because it was supposed to take 2 to 3 days and its now 5 days after collection.
24/02/17 by Customer
No problems with this service. Did everything on line and received a text with one hour window collection and email confirmation of collection. Also, had email on day of delivery giving one hour window of delivery time.
Fully trackable service from UK to Spain with DPD and Seur. Can recommend this company for fast efficient delivery of parcels.
24/02/17 by Anon
Booking the parcels for delivery online is easy and straightforward to follow. All deliveries I have arranged through Parcel Monkey have been delivered on time without any damage, I would recommend using them to anyone!
24/02/17 by Alison C.
Customer support is non existent.
24/02/17 by Customer
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
