We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,104 reviews.
Totally disgusted with latest experience of using parcel monkey. Your site asked for the size of a parcel and the weight which I correctly input. The weight was 2.5kg. The quote was £19.50 (ish) from your site. The parcel was delivered over a week ago and yesterday I received an email to say you had charged me a further £10.55 as the courier had calculated the weight to be 14kg !!!!????? How can a parcel that weighs 2.5kg suddenly weigh 14kg. Had the original quote said £30 I would never have used you as could have got a lot cheaper with another company. YOUR site quoted the price and you should have stuck to this. IT IS NOT MY FAULT that YOUR site incorrectly quoted. I will never be using you again. False advertising. I am taking this to the financial ombudsman
31/03/17 by Jayne Graham
Great and easy to use ordering process. Used drop-off economy parcel service, with no problems. 1.2mtr parcel dropped off on Thursday evening and amazingly it was delivered to the door on Saturday afternoon.....in the Shetland Islands! Superfast!
31/03/17 by satisfied customer
Good price, good service, friendly pick up guy
31/03/17 by Mark Hoffman
Parcel was paid as next Day delivery.Collected on Thursday but delivered on Monday. A Little bit unfair......
30/03/17 by Karol
Booked Online with Parcel Monkey for a Parcelforce 48hr collection & delivery Service. They Collected & Delivered Exactly as Booked.
Great thing is that Parcelforce come along with their own Postage Labels & Afix to the Package. The Whole Collection & Delivery was performed Seamlessly !!! Tracking was Very Easy using the Parcel Monkey Website.
Would I use Parcel Monkey again ? YES I WILL !!!!
Keep up the Good Work Parcel Monkey !!!!!!!!!!!!
30/03/17 by MR T R HAWKINS
Trying to send a parcel to Germany from london. Over a week and it still hasnt been delivered. Communication is awful from live chat, information that I can track was all I was given, no apologies for the inconvenience, no information on whether the parcel is out for delivery or still sitting in a container somewhere! Really disappointed, have called parcel force who cant give me any further info as the shipment is through parcel monkey. Just being passed from one to the next and nobody trying to help!
30/03/17 by Customer
This is the best service out there
30/03/17 by Richard Strohacker
No delivery window or notifications of parcel arrival. This would be disappointing to customers and lacks technology used by other couriers.
30/03/17 by Chris
Thank you speedy and reliable
30/03/17 by l.king
I booked a collection with parcel monkey via DX for 23rd March, parcel monkey failed to pass the collection details to DX in time, so the collection failed. Parcel monkey then asked DX to make the collection on 27th and again on 28th March without asking me, which wasnt possible as the sender wasnt in those days. I finally managed to get parcel monkey to re-book the collection for today (30th March) when the sender was in and I checked twice with parcel monkey staff that the collection would take place. Again, the collection failed as parcel monkey didnt send the collection details to DX in time. Im shocked, I normally use another courier for all my collections instead and Ive never had a problem with them, this was a test to see if I could save money by using parcel monkey instead. What a mistake! Im just waiting to see if they refund my money as requested, if so I will give them a second chance and report back with a review, otherwise I wont be returning.
30/03/17 by Steve
Efficient and precise
30/03/17 by Mr Roberts
It was perfect - Ive sent 3 parcels and everything was fine. Thank you
30/03/17 by manel ortega
My parcel never got to its destination Pakistan. Instead, it got mixed up with another parcel and the wrong parcel was delivered. Have tried to contact parcelmonkey to resolve(they have no phone contact) but without success. Have sent them an email yesterday, as if yet no response...... still waiting.
30/03/17 by First time unhappy Customer
Very efficient service, the parcel arrived safely and a day earlier than the estimated date
30/03/17 by Edwina Paston-cooper
I am very happy with my experiences with Parcel monkey. Customer service is very helpful and friendly. I am very happy with the shipping prices parcel monkey gives, it has helped tremendously with my online business. Thanks for the great service.
30/03/17 by Lauren Waters
Excellent service! They said it would arrive 3-5 working days and it arrived within 3. Highly recommend.
30/03/17 by Customer
Very fast delivery! Very happy. Already sent twice before and 3rd time now. No complaint thank you
30/03/17 by Sunny
One of the worst experiences ever. 1. The website which supposedly stores addresses, will not allow those same addresses to be used due to an HTML error. 2. They got the address wrong on the pickup three times! Cancelled the order and could not work out how to get the parcel picked up. It took a month of debate with anonymous customer service. 3. there is no phone number to get help. Frustrating, stupid and they dont even read the messages you send them properly. Not even worth one star!
30/03/17 by Nikolai Galitzine
Easy to use website, was quite to collect parcel tracking worked very well in this country however I was not able to track my parcel when it left the UK
30/03/17 by Carole Yalcin
Its been a week, and I am still waiting for my parcel to be picked up!!!! You have no customer service phone number even!!! I got spammed with loads of emails, but no service, and Im still waiting for my parecel to be picked up!!
30/03/17 by Yvonne
An excellent service. Parcel delivered from the UK to remote Greek island within 7 days. Thank you.
30/03/17 by Mark Probyn
Swift delivery and responsive support when I needed to reschedule a delivery, will use the service again if needed.
30/03/17 by caleb
Great communication by email. Uplifted promptly. From Central Scotland to South of France in less than 2 whole days. Amazing. And at a great price.
30/03/17 by W. M. Black
Took me one week to send a parcel from the UK to Germany but everything else was great
29/03/17 by Customer
DPD informed parcel monkey that my parcel its heavier than I declared and they took from my debit card £5 without my permission ,without asking me . DPD and parcel monkey didnt prove than my parcel was heavier. In fact, my parcel was lighter than I declared. thieves working together
29/03/17 by djextreme77
Clear, efficient service with a variety of options depending on your budget/delivery urgency. Would recommend to anyone!
29/03/17 by Natalie
Apart from the stupidly high price of 60.00 to send a box (which was the cheapest we found)the service was great.
29/03/17 by M Watts
Very happy with Parcel monkeys service
29/03/17 by Philip Customer
Easy to use, great service and friendly delivery man/monkey. Will recommend to friends + I messaged customer service before the delivery of my parcel, and I had a great experience - my questions were answered swiftly, concisely and quick.
29/03/17 by Jake Edwards
The pickup was suppose to be next day and the delivery service booked was 24 Hour. Picking up a day late then is a major problem for the customer, especially if he has paid for and expects a 24Hr service and is aware of the (supposed) pickup date! No decent realtime information to confirm the pick-up would happen (when or at all) and the on-line chat with someone in the Phillipines was no consolation. Probably wont use again and certainly not for anything time-critical/Urgent.
29/03/17 by Ian Harrison
great service and great pricing .Now use them for every time
29/03/17 by Customer
Never use them again, there is only virtual support - virtually no support!!! They must all be based in Timbuktu and dont give a Monkeys once they have taken your money!!
29/03/17 by ECOBreeze Support
I wasnt aware of parcel monkey until someone told me.
Great service if you do not have an account with a courier service.
Simple and easy to do online.
Would not hesitate to use again.
29/03/17 by Victoria Stradling
The service is easy to use and emails keep you up to date with collection, transportation and delivery of the parcel. No complaints!
29/03/17 by tim (Just Pet Nutrition Ltd)
Cant fault Parcel Monkey, very easy to use and got my parcel sorted and delivered safely.
Thanks
29/03/17 by Peter
I did not deal in large items,Until I tried Parcel Monkey Now I will sell anything,Great help to my business.
29/03/17 by Barry V C
Would highly recommend you can track your parcel very easily too
29/03/17 by Phil Gregory
Thanks- Good service !
29/03/17 by Alfredas Macenka
highly satisfied thank you
29/03/17 by Customer mr walters
Delivered in 2 days easy to use cost effective certainly the service to use.
29/03/17 by alexander lipscombe
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