We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,655 reviews.
The process of booking the parcel pick up was easy and straightforward and the collection and delivery of the parcel were all according to schedule.
03/03/17 by Lilla Oliver
:-D Parcel delivered on time and intact
03/03/17 by Dr Lindsay
Paid for a 4-9 business day service, still not delivered 14 business days later, customer service keep telling you they will update you as soon as they know an eta, eta never comes, just get the same useless answers each time about them monitoring it and promising to get back to you, but you hear nothing. Im not out of pocket by over 350GBP as the customer has cancelled their order due to non delivery and the goods are untraceable according to parcel muppets. No choice but to go through small claims court now as just get NO ANSWERS FROM THESE USELESS PEOPLE. DO NOT BOTHER - GO ELSEWHERE!!
03/03/17 by Ben C
Cheap and easy - great.
02/03/17 by Customer
Did not deliver in the time advertised very poor service, disappointed! Spent £12 for delivery in one week time, will ask for refund.
02/03/17 by samarjit singh
Exellent service.
02/03/17 by gary johns
Great service
02/03/17 by Alan Bates
Never having used a courier service before, I went on a comparison site and chose Parcelmonkey. Site was very easy to navigate, clear step by step instructions even for someone as technophobic as me! My parcel was collected exactly when it was supposed to be, the delivery took place exactly as arranged and tracking was easy. Would definitely use this service again.
02/03/17 by Lorraine
Quick and easy
02/03/17 by Barney
This was without doubt the best service I have used to send parcels to Italy and also by far the best value. Excellent!
02/03/17 by Mr Mccormack
Excellent service
02/03/17 by Customer
Excellent service, amazing price for my parcel and fast delivery!Definitely I will use Parcel Monkey again!
02/03/17 by Marcela
Package was not collected on agreed date delaying delivery by 5 days And lost 2 days work having to wait around for collection....
02/03/17 by Customer
+++++++++++
02/03/17 by Customer
Fast delivery sevice will be using parcel monkey again Thanks
02/03/17 by Stewart condie
Highly recommend this service. Sent large box of items to New Zealand, very straightforward and good price. I was sent all necessary labels/import forms and the parcel was collected as promised and delivered within timescale. Had a few issues with the website but this may have been caused by my internet.
02/03/17 by Yvonne
Only thing which prevents 5 stars was that I selected a service (DX) and once the fine details were entered the service had to change (Parcelforce).
This meant that I was unsure if the driver would be providing a label as per my original selection. This was a concern because I was arranging a collection from someone to be brought to me, rather than sending to someone else. I had to copy and send the label via email to the other person to print. Driver had a label anyway!
Everything worked out in the end and I will not hesitate to use again.
02/03/17 by Rick Nason
Fantastic service - invaluable in shipping all my belongings from country to country!
02/03/17 by Bryony Grimes
Brilliant service
02/03/17 by Keith Poke
Easy to arrange .cheap price.amazing value.
01/03/17 by Paolo
Very pleased would recommend fast and easy
01/03/17 by Alan h
good price for size & weight of parcel i chose drop off option & delivery was quick will use again !!
01/03/17 by Customertonybubs
First class service.
01/03/17 by Customer
Excellent service with fast collection and delivery
01/03/17 by Andy Feltham
Despite the bad reviews I had a good experience although sometimes a little bit confusing. But the help chat was very useful.
01/03/17 by Alina T
Convenient and reliable service provided. Efficient delivery made successfully even if not signed for as shown on tracking.
01/03/17 by AndyF
Very quick to collect from rural location delivered quickly and safely
01/03/17 by CustomerPhil
Fabulous service and saved myself a nice tidy sum from Parcel Force & The Roal Mail, Postman Pat would be proud of, top banana service! Fingers crossed I get my delivery back as it is a repair!
Many thanks
Paul Soul *;*
01/03/17 by Customer
The website was easy to use. However I wasnt sure when my parcel would be collected and there wasnt confirmation when it was delivered.
01/03/17 by Kazbah
Always on time
01/03/17 by Maggie
First time of using this company, will definitely use again.
01/03/17 by Helen
Quick delivery great service.
01/03/17 by Victoria
Hi Parcel Monkey provide a decent service cheaper than the post office and options to suit a variety of needs. It a shame a printer is needed for a lot of options as I dont have access to one so limited my posting options. Copying the barcode no should be a option if possible.
01/03/17 by Aysha K
I paid almost £10 less than with Parcelforce direct for the same service - how did that work?!
01/03/17 by Kate
Simple to use, neatly organised and a pain free experience
01/03/17 by Andy
I dropped my parcel off at our local Sainsburys it arrived 7 days later in Melbourne. Good value for money. "It does exactly what it says on the tin"
01/03/17 by Customer GeoffnGinny
Cheaper than Interparcel!
01/03/17 by Abdullah
Probably the cheapest way to send parcels to France. So far I havent encountered any problems and Ive been sending quite a few to France.
01/03/17 by loriho
Picked up on time and delivered on time. There wasnt an option to choose the time the parcel can be picked but otherwise worked out.
01/03/17 by Sachi
I used Parcel Monkey for the first time last week.A first class experience and a great discounted price for Parcel Force 48.I will certainly be using Parcel Monkey again
01/03/17 by CHRISTOPHER VINE
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