We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,655 reviews.
efficient and value for money
08/03/17 by Customer
Very impressed with the service from Parcel Monkey. Only 1 thing though, I thought by picking up on a Thursday the packages would have been there on Friday but was there on Monday instead..
08/03/17 by Bernard Balram
Everything was ok , only the parcel arrived in 10 working days , not 6-8 working days as mentioned !
08/03/17 by Rory Katona
Sorry but it took a week to get my parcel delivered when it should have been. 2 days. The delivery driver had not been given all the information required for pick up. Had to keep rearranging. Then only way driver got info was by contacting the company parcel was going back to. Shambles. Wont use again
08/03/17 by Customer
Excellent delivery service.
08/03/17 by Customer
Sat in all day and no one bothered to collect.
08/03/17 by russel williams
Great service all round, big saving on using RM direct and next day collection early morning.
08/03/17 by Customer
The system works well and the quotes are really competitive. I was impressed!!
08/03/17 by Leanne
Advised by our post office to go through parcel monkey for parcel to U.S. Very much cheaper for same service via parcel force, and picked up from our home. Process online very easy, and service prompt and arrived within time scales. Would recommend and use again.
08/03/17 by Chris Clements
Fantastic service as always i always use them for my smaller items upto 30kg next day delivery for under £15 you cant really go wrong ultra reliable just what i need
08/03/17 by Customer
Really great service will use again
08/03/17 by Customer
Courier who picked up the parcel was very nice and I was very glad that tracking was available. So fast and easy!
Been using before parcel monkey and will use it again(it was recommended by my friend and we keep recommending it to others)
Thank you
08/03/17 by Kadri Oolep
As above - all very smooth
08/03/17 by Carol Rowlands
Parcel was picked up and and delivered at the times indicated. One hour time slots given. Arrived undamaged
08/03/17 by Ineta
The worst part of this is finding out the weight of your package & the measurements! Other than that its easy
08/03/17 by Zoe
I didnt realise you could get this kind of service as an individual, really impressed they collected a parcel and delivered it to me at a great price.
08/03/17 by David
The parcel arrived swiftly. Pickup by Parcelforce 24 (from rural area in Scotland) did in fact go very smoothly, but it would have helped to know that it would be the local postman coming at his normal time rather than just It will be picked up some time on Monday.
08/03/17 by Bernardo
Paid for a particular service and parcel still not delivered
08/03/17 by Charles
Our Response: Dear Charles
Sorry to hear about the delay with DPD, please open a support ticket via your account and we can chase the courier to look into the issue for you.
Once again apologies for any inconvenience caused
Kind regards
James
Paid on line for my parcel to be sent took it to the post office which I had selected and the barcode wouldnt scan. The post office phoned there contact and said I would need to take it up with parcel monkey. No phone number to contact anyone. Sent various on line enquiries for someone to ring even did an online chat but still no one has contacted me. Ive now had to re send my parcel with another courier costing me more money!!!
07/03/17 by Deborah Horne
DHL were the courier but it was easier to book using Parcel Monkey than using the DHL website and got a cheaper quote too.
07/03/17 by Philip Hoyle
I send two packs from uk to italy-sardiania and so happy to choose this website !
07/03/17 by Aron Peddis
Easy to use website and good price on service purchased. Would have cost alot more for same service if I had gone direct to shipping provider.
07/03/17 by Diane Vardey
Quick delivery, best price, pleasant van man.
07/03/17 by Judith Speight
I have been away,I arranged collection for the day before going. Also cannot find a contact No . Please can someone phone me Steve Walker on 07966 683457 asap. I need parcel collect by Friday as Im about to travel to the U.S. for six weeks Thanks Steve
07/03/17 by Steve Walker
All went perfectly smoothly.
07/03/17 by Customer
Dont touch this company with a barge pole. Sent an urgent parcel and paid for next day delivery - a week later after numerous chases it eventually arrived. Was advised I would not be entitled to a refund or any compensation whatsoever. Will never use again.
07/03/17 by benholly9
Really bad experience sending a gift back home! No advise of additional charges!!!
07/03/17 by Customer
Easy to book a delivery with parcelforce and the cheapest I could find. Arrived and delivered on time with no issues.
07/03/17 by Gary
The service in terms of organising the pick up was fantastic. Easy to reserve online and the delivery was very quick. I had it picked up from my mothers house in the UK and delivered to me in France. It was super quick and very reasonable in price. However when I received my delivery (a mirror) it was in 1000 pieces. Obviously not handled with care, even though "fragile" was written all over it.
07/03/17 by Emily Campfens
Highly recommended courier services
07/03/17 by George K.
5 start service, no hassle.
07/03/17 by Customer
Reliable service.
07/03/17 by Customer
Everything worked fast and without problems.Would book with them again.
07/03/17 by Evelyn
My parcel arrived safely. Driver very good. Would use again. Thanks parcel monkey
07/03/17 by Sue Bruce
Used several times. No problems
07/03/17 by Customer
I was a bit skeptical and honestly.quite scared from some reviews I read online. However I decided to use the service as it was very cheap, I sent a 20KG parcel domestically here in the UK, and it only cost me only £11.98 , and my parcel was delivered the next day!
06/03/17 by Cheers ;)
Would definitely use again. Quick, reliable, keeps you totally up to date with where your parcel is! Thanks so much. Hassle free.
06/03/17 by Shelley
No problems, would recommend.
06/03/17 by Customer
Collected and delivered, no problem!
06/03/17 by Customer
Thanks very much very fast delivery at good price
06/03/17 by Customer
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