We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,655 reviews.
Got there within three days full tracking. Great service great price. Thank you
11/03/17 by Miss faith jiya
cant talk to a human being sure just a computer glitch, but live help lady did not know who to reslove it, used ipost in the end.
10/03/17 by steve F
Great experience
10/03/17 by Customer
Quick easy way to find the best shipping prices & get it all sorted in one place.
10/03/17 by NM
Parcel delivered well within time
10/03/17 by cathy
You did exactly what you promised! Goods were delivered to Spain in four days. Excellent value. I would recommend to anyone. Thank you.
10/03/17 by David Gilbert
Sending documents to America parcel monkey said 2-4 days now its been 8 days we still havent received anything yet.
10/03/17 by Stephen
Very easy website to use, all documents available for printing pre-despatch, courier on time, goods delivered on time.
10/03/17 by Customer
The Parcel Monkey site is clear and easy to use, I got a good price for a courier service and the communication was quick and clear.
10/03/17 by Eric
collection organized abroad, no hassle, simple and effective.
10/03/17 by Customer
in my case i was sending a suitcase to Australia when i received email from parcel monkey to say the recepient address is wrong and the parcel should either be collected from Southampton (not London where they collected it from) or destroyed or sent back to sender at a cost of £37 which is day light robbery as i paid £123 originally to send it to Australia. it took me one full day of my time to find out the problem was not the address but the Macbook in the case which has a battery and apparently you cannot send it (why i dont know). when i was booking the parcel online i had mentioned about the Macbook but at no time was i informed nor was there any warning on the website regarding this. my problem started when things went wrong and i cannot speak to anyone at Parcel Monkey because they dont have a phone number and i have asked them several time to contact me but they have ignored my request. the customer support is only used when thing go wrong and in this case there is no support whatsoever. this site was recommended to me by my daughter to send het stuff to her but i will definitely not recommend it unless you want to be treated like a robot when things go wrong.
10/03/17 by Reza Valadkhani
Picked up this site as other site got a bit confusing on price. On here five minutes later I was printing off my first parcel delivery! So I stayed on and did my second one too!! All done by 23:00 and picked up and sort by miday next day! One parcel was a day later than the other but they were at two parts of the UK so not complaining!
Will be using Parcel Monkey from now on #mrg_art
MRG
10/03/17 by Peter Heney
I was sending a large parcel to Northern Ireland. Another broker incorrectly quoted for a worldwide service but parcel monkey saved me over £10 by correctly identifying a UK delivery service.
10/03/17 by C. Coles
Found the booking process was easy to use. Got to choose my own collection date. Parcel was collected and delivered to us with no problems. Would definitely recommend and use again.
10/03/17 by Mansfield Caravans Service & Repairs
This was my first time posting a pram so I was a little apprehensive but everything went very smoothly & I will definitely be using & recommending this company ????????
10/03/17 by elizabeth smith
I could not fault anything with this service, I placed order on Thursday night, it was collected on Friday from Belfast and delivered to me in London first thing on Monday.
Easy to book, fast service and very reasonable prices, could not fault anything from start to finish, would highly recommend.
10/03/17 by Emma
i had to send a parcel from the north of Scotland to Stevenage and ParcelForce wanted over £20 so I tried Parcel Monkey. Same service for under £15! I was able to track my parcel every step of the way too. I highly recommend their service.
10/03/17 by Marion McLellan
Great service with no complaints and yes my parcel did arrive in the south of France 3 days after being posted in the Midlands.
Can not give enough praise and would recommend to anyone!
10/03/17 by Paul Porter
Simple to use service with very speedy collection and delivery from a well organised company.
10/03/17 by John Liddell
Fab service from start to finish
09/03/17 by danielle mcnair
Lovely thanks. Fast and efficient delivery.
09/03/17 by Medelline
ALL GOOD AND PROFESSIONAL LIKE MUST BE
09/03/17 by Customer
Their whole online only customer service is utter rubbish- its a way to complete ignore clients when they mess up!
09/03/17 by Meghan
Brilliant, thank you.
09/03/17 by Colette Robinson
Collected on time and delivered on time fabulous. love that i can track an overseas package.
09/03/17 by Customer
Said what theyd do. Did what they said.
09/03/17 by Customer Chris P
Fantastic service , used them many times now , always on time and have recommended to others
09/03/17 by Customer Paul
A good service. The only downside was that I could not track the bags after they arrived at Zurich airport on towards their destination in Switzerland.
09/03/17 by Alan Lindsay Prentice
Very happy with the efficient delivery
09/03/17 by Seamus
We booked a collection from Spain. Nothing happened on the scheduled day, no information was shared as to why. We were left to repeatedly contact the collection address to see if anything had progressed. Links to track progress did not work initially and now that we are registered there is no indication that anything has happened (despite the Spanish hotel informing us that the collection happened two days ago [four days after the scheduled pick up]). In short a great pre-sales experience but dreadful from that point onwards.
09/03/17 by D Fowler
ParcelMonkeys carriers have lost a parcel which was sent out at the beginning of February. Today 9th March 2017 they tell us they are still looking for it. We have had to refund the customer, we took out increased insurance to cover the parcel but it seems that they dont want to hold their hands up and pay the claim. Its less than £100.00. We sent another order which was a few bits of sandpaper which does not weight 1kg and they have email us claiming that the parcel was over 7kg and took an extra 3.80 Wont be using again!!!!
09/03/17 by Mr Ed Oliver
Our Response: Dear Ed
Sorry to hear about this item being lost with the courier, please raise a support ticket addressed as FAO Manager so we can look into this further for you. In regards to an additional charge, this would come from the courier direct for us to hand over to the sender. The weight is based on volumetric weight not just actual weight so all the dimensions of the box will need to be accurate. If for any reason they are not declared, then a additional weight charge is added as the parcel is take ing up more volume in the couriers network than what has been paid for. If you feel this is incorrect, please do also get in touch and we can raise the issue with the courier you choose from our quote engine
Kind regards
James
Shipping from UK to Italy, the easy and convenient way.
You can trust these guys.
09/03/17 by Angelo
I had a 25kg box to be shipped. The Post Office quoted me £38+. For the same service "ParcelMonkey" charged me £12. Requested collection at 10am, collected by 12, delivered by midday the next day. I paid for the 48hr service. Excellent work :Great Price ! Great Service !
Thanks "ParcelMonkey".
09/03/17 by Ian Dew
I need to ship a small parcel from the UK to Singapore. Using another well know service this would have cost me three time what parcel monkey charged, and would have taken much longer.
Parcel monkey delivered my parcel in less than a week. I am delighted with the service and would highly recommend them.
09/03/17 by Customer
From collection to delivery to tracking parcel... faultless
08/03/17 by Smithprint
Good experience
08/03/17 by Mark H
This was the first time I have sent a parcel to Greece and first time using Parcel Monkey. It was easy, efficient and overall just fab! Will defo use again.
08/03/17 by Joanne Bonner
I sent off a paragliding harness worth £180 and paid to protect my item. Instead the buyer received a bunch of tires. With no help from parcel monkey I had to contact the courier directly and I found out that my item was sent elsewhere and was signed for. Even with this information parcel monkey cancelled my claim because the recipient failed to cooperate even with messages that prove otherwise. Whats the point in paying to protect your item? Never had so much trouble off a service! I have now been forced to take things further
08/03/17 by Jay Janaway
Booking quick. Cheapest rates,
08/03/17 by Customer
Polite collector and delivered abroad earlier than was expected which was very good.
Will definitely recommend parcel monkey.
08/03/17 by Arnold
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