We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,101 reviews.
Good service, quick delivery at a reasonable price.
21/06/17 by Customer
Slick and easy. The package was collected on the same day as the order was placed which was impressive. It would be helpful to have a more exact idea of the time/date of arrival at the time of ordering because this has an impact on the choice between levels of service. Even when collected it isnt possible to know more precisely when the recipient can expect it. This is the only are where I can see there could be improvement. Otherwise a very well priced and efficient service.
21/06/17 by Consider01
From start to finish this parcel service has been a disgrace. Firstly, the courier failed to deliver our parcel. When queried, we were treated as if we were suspected of making up the fact that we had not received the parcel. Subsequent complaints and requests for refunds and information have been met with bland emails, going around in circles and getting us no closer to discovering where our parcel is or, more importantly giving us a refund. We have lost nearly 100 pounds worth of contents and parcelmonkey dont care!
21/06/17 by Stuart Bagnall
Brilliant service, thanks
21/06/17 by Phil
Excellent service. Package arrived in Czech Republic on time and undamaged.
21/06/17 by Mr Martin Hadden
The first two times that I sent a parcel everything went ok, the last time something went wrong and the parcel ended up being returned but not to the address that I input but to Parcel Monkey offices. They offered me three options: collect the parcel on their offices, return the item to my return address (but paying a charge plus the costs of sending from their offices to my return address) and dispose of the item. Communication with the company was a little bit slow since they only provide a chat via the website, plus it seems that its more important to advertising the services that they provide on social media than answering the costumers since everyday there are new posts on Facebook and Twitter but then you dont receive a response from them on the chat. In my view the parcel should have never been returned to their offices it should have returned to the address that I input when I bought the service. Thats why people put a return address so that the parcel can be return to the sender, which is not Parcel Monkey. In the end they ended up refunding me part of the cost that I had on sending the parcel. What I got from my experience with this company is that I wont use it again and I do not recommend it. If everything goes ok its fine but if it doesnt you will end up having a lot of complications to get the parcel back.
21/06/17 by silviabia
Good range of providers and prices. And very smooth user experience. Ill use them next time.
21/06/17 by Ady R
I have used parcel monkey before and they were great, but unfortunately this time, my parcel didnt get there? Also, they tried to pick it up from home, but I had chosen the take to shop drop off? Not sure what went wrong and just hope the parcel gets delivered
21/06/17 by Susan Russell
Excellent collection and delivery service provided by DPD FOR 2 parcels to Spain
21/06/17 by IanS
The parcels were not collected by the courier with explanation of the driver that he doesnt bring the boxes downstairs. Customer service of PM just offered to re-arrange collection on another day with no effort to resolve it immediately. I had to call the courier company myself and my issue directly with the courier company.
21/06/17 by Customer
I placed an International order for a delivery of some personal goods from the UK to China (which is where I am currently) through Parcel Monkey, which was acting as a medium for Parcelforce back in March 2017 (we are now 3 months later). I used my Natwest payment card to purchase the service for 64.19 GBP on the 17th of March 2017, and have my items delivered to me here in Shanghai, China. The delivery was guaranteed for within less than 2 weeks. On my Natwest Online banking payment left my account on the 22nd of March 2017. I received an email notification on the 3rd of April that my parcel had arrived in Shanghai, China and that I had to pay an additional 1.49GBP charge due to the weight being greater than stated. I know this information was incorrect because I *overstated* the weight of my package upon purchasing the service by a few Kg. Regardless the additional 1.49GBP charge was taken automatically, which I did so on the 4th of April 2017 . I never received my parcel DESPITE numerous attempts to communicate with both customs here in China, Parcelforce and Parcelmonkey. Customs via telephone first kept telling me to wait and then parcelmonkey said they couldnt help me other than to give me a telephone number for customs. My parcel was then returned back to the UK on the 22nd of May after finally getting the address from Chinese customs to pick it up (I paid for delivery to my work address but customs said I had to pick it up). On the day I arrived to customs on the 19th (after booking the morning off work) they told me that the parcel had been sent back to the UK already, although customs had told me on the day the parcel was still in China. I had to confirm with Parcel monkey that my package had in fact been sent back. Parcel monkey were unable to give me the pick up address themselves - even though I had paid for delivery to a ** specific address**. I have since received my refund for the postage alone by raising a dispute through my bank in the UK but parcelmonkey have yet to send my parcel back to my brother in the UK. I therefore would like the full value of the items returned to me because I can only assume they have lost my package totalling over 300GBP. Please be aware that I have full message exchange history with Parcelmonkey. This is the tracking of my package through Parcelforces website (status has not changed since late may): EK807430766GB As of the time of this posting my parcel has still not been returned to me
21/06/17 by Ariaane
Very efficient
20/06/17 by Mrs Faichney
Lot cheaper than post offi ce
20/06/17 by Customer
Ive used PM a few times now. Always a great service and a great price . Well done PM keep it up
20/06/17 by MR M Jarrett
Excellent as usually
20/06/17 by Jasmin
Terrible service, we dropped our parcel off to only be delivered it back to our office the next day. A week later the customer service team just reply with we are sorry for your inconvenience. My credit card company refunded my money for me. Avoid and use a better company who you can call.
20/06/17 by Customer
easy and 25 quid saved compared to exactly the same shipping at the post office.
20/06/17 by Marloes Rozing
Quick to use but would have been better if only showed companies which delivered to the postcode given
20/06/17 by GeeGee
upon booking a delivery i had to place the recipients email and phone number, HAD to, as it wouldnt let me proceed. Now this is fine if its Aunt Doris but when its a random buyer on ebay that either refuses to reply to messages or isnt aware eBay messages exist, theres only 2 options, put your own or fake it. As my item is £180, I put my own which meant I continually got status updates and even a call when they were delivering. phone number and email address of recipients should be optional.
20/06/17 by Jonny
I think you have good prices, the problem is in your couriers that they dont handle the goods in professional manner from third party.
20/06/17 by Emad Abualzulof
Great service once again from Parcel Monkey. Would recommend them without doubt.
20/06/17 by Hazel
Smooth and easy process. No complaints whatsoever. Thank you :)
20/06/17 by Christa
Impossible to get in touch with.
20/06/17 by Simone Nunziato
Second time user only but must say the service with Parcel Monkey and the carriers used has been exceptional, no fuss no problems whatsoever. Can recommend this service to all and will be using again in the near future.
20/06/17 by Richard Scott
good and prompt service
20/06/17 by Mr. Adrian Pilz
Very good again. Everything went swimmingly well.
20/06/17 by Mr Bathard
Good service, fast delivery, easy procedures. Fares could be a little bit less expensive.
20/06/17 by Customer
Excellent service. We were informed of an hrs slot when the parcel would be collected & it was collected at the start of that hr. The parcel was actually delivered in a shorter time than was expected, bearing in mind that it was going to Europe.
20/06/17 by A. Coulthard
Great service and very competitive
20/06/17 by HECAS
Excellant fast service ! Thank you !
20/06/17 by Customer Simon Gilmartin
Perfect! This was my 4th time to use service and great at always. Delivered in 4-5 days to czech. Would love to use it many many more times
20/06/17 by Sunny
Was picked up from Scotland on Wednesday afternoon and arrived in Switzerland Friday early morning. Very happy with service.
19/06/17 by Customer
Great low cost service. Just had a little issue when booking online - when I entered payment details on the form, the submit button became greyed out, so I had to start the whole process again.
19/06/17 by Calum
All ran smoothly, parcels delivered spot on time and at a good price
19/06/17 by Customer
You lost my parcel you stupid *****s
19/06/17 by Customer
EASY BOOKING AND RELIABLE PICK UP/DELIVERY AS USUAL..
19/06/17 by Allen Cheney
excellent service especially international i am very confident
19/06/17 by david
Great service at a great price
19/06/17 by Sue R
I used Parcel Monkey to send a parcel in Feb 2016. It was supposedly insured and sent via a tracked service but when the courier( Parcel Force) lost my parcel, neither Parcel Monkey or Parcel Force would accept any liability. Both companies offer token customer service with automated responses. Will not be using either Parcel Monkey or Parcel Force ever again.
19/06/17 by Jason
great service! Delivered a 22kg parcel the next day, to Hungary for a really good price. Tracking options available are also good.
19/06/17 by GRAHAM ROSE
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