We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,914 reviews.
shameful company should of came to pick up a parcel today to send back they sent conformation of the pick up waited in all day to be told it would be picked up by dx never came but took the money quick enough would not bother with this company """"""AVOID"""""" better companys out there use them these are no good at all
27/07/17 by darren
Our Response: Hi Darren
Sorry to hear DX did not collect today, we at Parcel Monkey hand them all the details and it is then down to the carrier to come and collect the items
Please raise a support ticket on your account so we can get this rebooked for as soon as possible
Kind regards
James
Booked and paid for a parcel collection but the courier concerned failed to turn up, despite me waiting in all day. Couldnt contact the courier company direct as I had no contact details all, just an order number, so contacted parcel monkey (several times throughout the day) via their "live chat" feature to find out what was happening, and just kept getting the standard response of "your collection can be anytime between 08:00 - 18:00" from the various operatives that answered my emails. When I informed them that the courier had actually sent me a message stating that they would be with me between 10:00 - 11:00, and it was now 16:15, parcel monkey asked if Id like them to reschedule, which I did. This had no additional cost and was quick and straightforward. The rescheduled pick up, again, did not happen in the time stated by the courier company, but they DID finally collect the parcel, albeit 4 hours late. For me, this was the first time of using parcel monkey, and it will probably be the last - I lost 2 days waiting about for couriers, getting more and more stressed-out. It would be SO much better if parcel monkey had a phone line where you could actually speak to an advisor about problems with pick ups/deliveries etc, rather than having to rely on "live chat", which at the end of the day, is a glorified email service. Also maybe a good idea to review the list of couriers they recommend, as the one I used (UKMail) was totally rubbish!
27/07/17 by Irene
Not very impressed with the delivery of the parcel to the addressee in Sweden. According to the tracking the time taken to get to Malmo was just a day but thereafter its journey seems to have gone so slowly and the addressee has received no notification of its arrival 10 days after being sent!
27/07/17 by Mr. Michael Denton
Best price, did exactly what the box said. Parcel was picked up and delivered as expected
27/07/17 by Mitch Farquhar
Great service and prices!
27/07/17 by GRAHAM ROSE
Very good service
27/07/17 by Customer
My parcel was not collected on time , it was then collected 5 days later after several emails to yourselves. I very much doubt that I will be using this service again.
27/07/17 by Customer
Always easy to book and does what it says
27/07/17 by Customer
Carrier didnt turn up on the booked date, as well there is no pick up window just "stay at home between 8am and 6pm". I asked Parcel Monkey at 5pm on the pick up day whether the pick up was still happening and was told yes its scheduled for today - make sure someone is in. Obviously they hadnt bothered to investigate at all with the carrier. Needles to say nobody turned up. All through various emails with parcel monkey I just got all the standard answers - very polite but it is evident that parcel monkey doesnt really care about a customer wasting a day as they do not attempt to communicate with their own carriers. Parcel has been picked up next day lunchtime by a very nice dx carrier who admitted I was just lucky the pick up happened so soon because he didnt have much load. I had been advised again by parcel monkey to stay in all day. Parcel monkey does not feel responsible for what their carriers do, even though they should as their business depends on customer satisfaction. If I can I will always go straight away to the delivery company now.
27/07/17 by Tatjana Truswell
I ordered a collection, it was collected on the right day, the cost was reasonable and it was delivered on the day it was supposed to be. The Parcelmonkey interface was seamless. Only slight criticism - there was not a lot of choice of carrier
27/07/17 by Customer
Quick and fast
27/07/17 by Marilyn Hall
Great service arrived on time
27/07/17 by Sam
very easy to use excellent service prompt reply and gives you options a top market company
27/07/17 by laurence allward
Great service sent two parcels from uk to France arrived in two days. Great value for money. Would definitely use again!
27/07/17 by Najma
fast and secure:D
27/07/17 by Customer
Booked a 30kg parcel on Wednesday through parcel monkey.
Booked collection for Friday in Nottingham was collected by 11am
Delivered to my door in the west of Ireland 9am monday
27/07/17 by Andy
quick and simple process of ordering - good delivery service provided by parcel monkey parters
26/07/17 by Michal
I recently had to return goods to an overseas company and I was requested to use a postal company that provided full tracking so that the order could be confirmed to have been delivered and a refund would then be given. I contacted Parcel Monkey to make sure that the service I selected did provide full tracking and I was assured there was full tracking with the service I selected. I even paid for extra insurance in the event if the parcel was lost or damaged. The first problem was that I was presented with three different web sites all with mixed tracking information. The tracking on one of the sites displayed that the goods had been delivered although to a different post code, there was no tracking information of the recipient or the full address. How can this be classified to be a full tracking service. Because the goods appear to have been delivered to the wrong post code I find that I cannot receive a refund for the goods. I am now in the process of starting a claim with Parcel Monkey for the loss of goods. I will provide an update for this review when I find out if the Parcel Monkey claims procedure is a fair and honest process.
26/07/17 by Chris Lewis
prompt collection and delivery. Reasonable cost.
26/07/17 by Jackie Jackson
It would have been nice to have been forwarded about the fact that South African customs would hit me with a "customs bill" to the tune of £50 and my parcel will not be delivered until l pay this. Not amused
26/07/17 by Judi Keath
Parcel monkeys courier failed to turn up on the date paid for, they did arrive after numerous phone calls & live chats a day late but there was no offer of refund or anything for the service failure
26/07/17 by Customer
Ive used Parcel Monkey for a couple of years now, using them for picking up and home and delivering in the UK and overseas. I am very pleased with the service Ive received from them. Theyve picked up on time and delivered to its destination on time. Would definitely carry on using them.
26/07/17 by trimbyc
Easy to use, customer service very swift
26/07/17 by Thanh
A quick delivery. thanks.
26/07/17 by r j burton
Hidden costs. Parcel was a birthday present for 5 year old grandson in south africa. When it came to the payment , the final amount was twice the figure quoted at the start. Now the parcel has arrived in south africa (and not yet with the recipient) our daughter has been charged the same amount again in import duty and administration costs. There was no warning of this at all. Thats a total of £88 to send a pair of kiddies pjs and a box of Lego, an experience never to be repeated.
26/07/17 by Roger
GOOD OVERALL PRICES BUT WEBSITE COULD BE A LITTLE MORE USER FRIENDLY.
26/07/17 by Kevin Cooper
Collection was quick and delivery was as promised will be using the service again
26/07/17 by Customer
Great service and a great price! Lifesavers.
26/07/17 by Customer
Parcel collected day late, then We had to collect a week later, after many emails and chasing for delivery. Uk Mail is appalling. Tried this service after being ripped off by Hermes, only to be let down badly by UKMail. You should not need to chase your parcel for 5 days then have to collect it yourself 10 miles away just to receive it when you pay for a 48 hr delivery service!
26/07/17 by MR JESSE K SCOTT
Our Response: Hello Jesse,
We appreciate you taking the time to leave a review.
Can you please contact us regarding this order? As we would like to investigate this with the courier in question.
Please do accept my sincere apologies on behalf of the courier.
Kind regards,
Mike
GREAT SERVICE VERY PLEASED THANK YOU
26/07/17 by christopher
Paid next day delivery Parcel was supposed to be collected on Thursday . Wasnt collected till Friday afternoon when contacting ukmail to ask if I would receive my parcel Saturday morning as parcel was for the wedding meal I was ignored . Very bad service dont use ukmail
26/07/17 by Customer
Advertised as a before 9am collection which if is not, even though I paid more for this service. and average customer service- no telephone number only web chat.
26/07/17 by George
Excellent service. Very prompt.
26/07/17 by Baker Press
Used it for a few deliveries, but with my las delivery, they messed up badly, the courier (parcelforce) company damaged my parcel to a complete loss and blamed me for it to dont pay for their poor quality service and PM just agreed with them, total dishonesty and lack of costumer service! Very disappointed and will get somebody else to do my parcels.
26/07/17 by Carlo Braggatto
Absolute rubbish! I chose for a 2-4 day delivery to Dubai for a small package that urgently needed to be received within the 4 days but the package just arrived in Dubai 6 days after! Scheduled delivery date is 10 days after I dropped the parcel off! Absolutely ludicrous! Try to contact customer service but they keep on fobbing me off by saying " we are trying to get hold of the courier ". I have been hearing this for the past few days with no result. Choose a reputable company because these people are amateurs and dont keep to their word. Never again
26/07/17 by Georgie Small
Easy to use, competitive rates to choose from, driver arrived on time, overall quick and simple.
26/07/17 by J Lester
Excellent service ..on time and reliable with very nice polite and helpful courier. Thanks
26/07/17 by Lilla Oliver
This is the first time I have every used your company to send a parcel to Australia and I can say when checking the updates its told me exactly where my parcel is every step of the way. I will most definitely be using again thank you parcel monkey
Mrs Gillian Burke
26/07/17 by Gillian Burke
After overcoming the initial tracking error (saying my parcel was already in Southampton, despite it being the day before the schedules collection date, and sitting in my sisters kitchen), both Parcel Monkeys communication (online chat) and service (via DPD) were spot on.
26/07/17 by Chris
All went well! Parcel arrived safe and fast via Parcel Force. A bit more expensive than other options but they bring the labels so no need to have a printer.
25/07/17 by Chris L.
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