We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,653 reviews.
3 times in a row they didnt another courier. Always told me to collect tomorrow. Never again
15/05/17 by Dan Zakharov
Excellent service, found the cheapest price online. Will use again.
15/05/17 by Customer
EXCELLENT SERVICE. Thank you.
15/05/17 by Mr Belton
collected as requested, good price - thank you
15/05/17 by M & J Bainbridge T/A Autocraft
I have only had good experience with parcel Monkey, and have already recommended them to others.
15/05/17 by Chris
avoid this website and just go direct. there are no phone numbers. they clearly take no notes from previous messages. parcel collected on the 4th of may. no idea where it is. when i ask if they have lost it the live chat advisor doesnt reply. (i paid for the delivery guarantee so i fully expect that to be another disaster trying to get money back). When you send a message no one replies and when they do (im assuming this is an automated thing) tells me i will recieve a reply shortly. first message on the 8th and still no reply. now a full week later on the 15th there are clearly some good reviews but when the courier has an issue which happens everywhere you cant contact direct and no one will speak to you in parcel monkey. so currently i am sitting £120 down and parcel monkey doesnt answer messages. they seem to monitor this so perhaps i will get a reply via here AVOID at all costs and just use a courier direct they at least will speak to you.
15/05/17 by Barry McWilliams
Most punctual, cooperative, cheapest, reliable.
15/05/17 by Customer
Brilliant quick and efficient.
Good tracking. Good tips for packing. Good explanations about insurance required.
Nice bloke came and picked up the parcel first thing in the morning.
Great service
14/05/17 by Chrissie
Great service great communication
14/05/17 by Customer
Easy, no brainier use this company
14/05/17 by Mr i nichols
I found the system easy to use, the most cost efficient and my parcel was delivered on time without any complications. Excellent service.
14/05/17 by Bill Walker
First time user. Excellent, no problems, parcel arrived safely. Will definitely use again.
14/05/17 by Paul Drake
Just great service
14/05/17 by Ray Sheldon
I really like
It was so quick
Thanks
14/05/17 by Yankee
I am very impressed with the service. I have used Pģarcel Monkey for many years and have. never been let down. My latest parcel was delivered within 3 days in France. In this occasion I used the subcontractors Parcel Force.Well done
13/05/17 by Claude Porcheron
all picked up and delivered on time,costs were good
13/05/17 by Mr Andrew Wilson
quick efficient service..high lyrecommended
13/05/17 by karen
Used to ship a package from U.K. to Ireland, great service and really good value. Very pleased.
13/05/17 by Kenn
It is the fifth time I used no with no problems. Staff available to ask for questions also. Very good service and relatively cheap and much cheaper compared to post.
13/05/17 by Customer
Good service, easy to use and everything went well.
However, I do think you should advertise the actual price of the delivery, as with insurance added it was considerably more expensive and I would probably have used Interlink instead but was in a hurry.
Also it would be useful if the link to print the documents was available from the e-mail without logging in to the site as I paid for the collection and delivery but my supplier printed the documents.
That said, goods delivered on time without any problems so overall very happy.
13/05/17 by MRS SUE CORDWELL
Easy to use which is what we all want so well done Parcel Monkey will definitely use again.
13/05/17 by scouseclash
Was told itll take 3 to 4 days for delivery but it took 10 days
12/05/17 by Customer
Fast and efficient!
12/05/17 by andy
Had to post an item on 48h delivery to get it out of the country before Bank Holiday weekend, so booked on Thursday afternoon for drop-off at post office that day, all accepted and paid for. BUT when confirmation and labels arrived by email 20mins later they stated the drop off at post office was the next day, Friday. So NO chance of getting there before holiday. Wasted the afternoon running around to get everything ready, and paid extra for a service that could not be used.
12/05/17 by Customer
All arrived on time very pleased
12/05/17 by Marcv
Parcel came on time with everything inside inact
12/05/17 by Louis
Next day delivery that takes over a week, still waiting, this company have cost me £1000s with thier complete negligence, 1 of 2 parcels was found dumped on a high street of a random town and a member of public handed them in!
12/05/17 by Jeniffer Juniper
No problems fast delivery
12/05/17 by Natasha
Parcel pick up excellent arrived at stated time. Delivery was quoted as 4-5 days been a week now and still no sign of delivery
12/05/17 by Customer
Dont waste your time and money, go direct with a main carrier, I purchased a estimated 3 day delivery time service to go from UK to Switzerland, to find that after 2 days my parcel was still in the UK! No way possible that it will arrive in the suggested 3 days. For the extra £20 I could have sent it with a trustworthy business not Parcel Monkeys! Pay Peanuts Get Monkeys I guess.
12/05/17 by Lawrence Harris
Easy to set up and use. Prompt actions. Cannot fault it.
12/05/17 by A. Markin
Save £60 ,15kg parcel got to Australia within 5 days
12/05/17 by Ian
Quick,Quality, good price, trustworthy, reliable.. That is how I can describe Parcel Monkey.
12/05/17 by Customer
Excellent service, quick and great value for money.
12/05/17 by Edward Thrower
Always happy with the service. Thank you once again.
12/05/17 by Kagho
Simple to use. Good choice of options. Coms good. Happy to recommend
11/05/17 by Andy
Excellent service! I would have no problem recommending .
11/05/17 by Mrs linda fitzpatrick
Excellent everything easy well planned out service.
11/05/17 by Customer
Fast and prof
11/05/17 by Customer
Very good and reliable service;)
11/05/17 by Customer
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