We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,101 reviews.
Hi my parcel still has not arrived at destination it was duplicate and went to Stoke then the North East and now on its way back to Stoke it as cost me more money chasing then it is worth it was not even collected I had take to depot no one replied to emails Tony cartwright
28/06/17 by Customer Tony cartwright
Excellent service. Good price clear instructions. Posted on a Thurs and delivered in NZ by their Tues! Good tracking too.
28/06/17 by Customer
Rubbish! Didnt turn up for the parcel when they were supposed to and didnt offer any explanation why -like they couldnt be bothered. This was my first experience with parcel monkey and it will be my last ...monkeys by name and nature
28/06/17 by Customer
Very easy on-line booking & customs declaration. It only takes a few minutes to do. Parcel collected quite early in the day and arrived in good form at its destination 5 days later. A super fast service from England to New Zealand.
28/06/17 by Customer Jenny Milligan
First time user having originally booked a Hermes drop and deliver service I was told on arrival at the shop that my parcel was too big. So I used the Internet to find parcel monkey and after inputting my parcel details it offered me a various option delivery. I picked one from Royal Mail (24 hour pick up and signed delivery) paid my money and waited for them to do there stuff.
They told me an email would arrive within half an hour regarding my collection. True to there word it was in my inbox in under thirty minutes. Collected in under two hours and delivered to its destination by twelve oclock the next day.
Brilliant service, great prices and a company who can be trusted to do what they say they will offer you on the website. If ever Im sending anything again. Parcel monkey will be my first port of call.
28/06/17 by Nigel
It seemed to work quite smoothly. I could have done with a bit more info in the initial stages re the estimated time of pick up and arrival, otherwise the service was fine
28/06/17 by Customer
I always use them. Never let me down
28/06/17 by Very satisfied customer
My parcel was collected on Tuesday 13 June. I had selected a 3-4 day delivery service. The carrier first attempted to deliver the parcel on Tuesday 20 June at 8pm - clearly not 3 or 4 days from collection. Unfortunately it missed the occasion it was meant for and the recipients have been away much of the time since. I believe they are rearranging delivery for sometime next week when they are back home. I am very disappointed with this particular experience, as all previous deliveries have been satisfactory.
28/06/17 by Mrs Jenny Watkins
The package still hasnt arrived and it was picked up a week ago.
28/06/17 by Customer
Great service again
28/06/17 by Phil
Again, great service.
28/06/17 by Roland Langridge
best website
28/06/17 by Customer
Easy to understand site.
Easy to pay.
Collected on time, delivered on time.
28/06/17 by Terry Ditcham
Dire service, online chat slow unhelpful no assistance available when required. Never again.
28/06/17 by Tim
Great service thanks
28/06/17 by Happy customer
Easy site to use with a good variety of options. Well pleased thank you.
28/06/17 by Margaret Thorn
Sent a parcel to my daughter in barcelona and it got there on time.Really quich delivery.They deliver it right the doorsteps.I shall definitely use it again.
28/06/17 by Joy H.L.
Item wasnt picked up 3 times in a row complete joke
28/06/17 by Mark
Parcel monkey has sorted me the best prices for shipping shoes around 1-2.5kg with insurance for the past 5 times Ive shipped to America/Canada. Would highly recommend as Royal Mail costs near enough £80
27/06/17 by Customer
Didnt collect at all. Booked 3 times. Absolute rubbish. Uncontactable customers service. Avoid at all costs.
27/06/17 by Jon Kingswood
The service was very good. It went on time. I would use it again
27/06/17 by Customer
Everything worked fine.
27/06/17 by Customer
Very quick services; managed to get same-day pickup from Parcelforce. I needed to contact Parcel Monkey twice about the order and both times the staff were friendly, polite and helpful. I will definitely use them again.
27/06/17 by Liam
Website could be redesigned, but seems those who own it like it as it is. For the user is sometimes a waste of time, you put the parcel details and get results, choose a service and only after you type the addresses and all details the website changes its mind and ask you to choose another service ... due to location or whatever else that could be checked from the very beginning. So Id rate the website design with one single star actually, the delivery service quality has nothing to do with Parcel Monkey ...
27/06/17 by Gabriel Velniciuc
Not helpful - hide behind their terms and conditions make sure you read them properly they promise one thing and do another and you cant do anything about it because its hidden somewhere deep in their terms and conditions - they dont feel the need to clearly express it when they are selling you something
27/06/17 by Customer
My item arived smashed at the customers address. Completly unhappy. Rubbish service & delivery. Do not use for valuable items.
27/06/17 by Nikolay
My parcel never arrived
27/06/17 by Customer
I paid for 2 days delivery but parcel has not been picked up for 2 days yet. Last week I sent parcel on 2/3 days delivery took 6 days to get to Germany then was delivered to wrong town depot then it got lost. I thibk this is worst Unreliable COWBOYS service in entire Europe,
27/06/17 by Ash H
Excellent service with clear communication.
27/06/17 by Fortwilliam Estate
Very efficient.
27/06/17 by Customer
5 Star service
27/06/17 by Customer
Regrettably with a middle-man service like Parcel Monkey, what you save in pounds, you lose in accountability. We contracted them to return a surplus item to a retailer. Parcelmonkeys partner, DX failed to collect on the agreed day (my wife stayed home all day.) They arrived unannounced the following morning after we suggested that wed need to reschedule via chat. Fortunately she had popped home for a couple of hours. DX then so thoroughly destroyed the packaging that the goods were damaged and rejected on delivery and we are faced with a loss of £129 for the goods, plus the £44 we paid for their service. Despite the goods being in the shipping packaging that they were received in, which was perfectly adequate for the trip to us, and despite the representative of DX taking a picture of the package on collection and having no issues with the way it was packaged, Parcelmonkey have declined to take responsibility for their partners extremely careless treatment of the package. Bitterly disappointed.
27/06/17 by Giles Peacock
Easy website to use. Provided a wide range of courier options. All straight forward with payment, labels and collection. Would recommend.
27/06/17 by J Lane
all as expected, quick booking, smooth and easy process of deliver, tracking and email updates.
27/06/17 by Customer
Cannot fault the service through Parcel Monkey. Would highly recommend to all and this will be the first company i will be using on my next parcel delivery
27/06/17 by Richard Scott
Great service Fast Reliable No complaints at all Will definitely use again. ..
27/06/17 by Alan A
1 of the best services to france
Never had a problem
27/06/17 by a hartley
Very efficient
26/06/17 by Customer
I hadnt used you before so I was uncertain. My guitar arrived 2 days before I had expected and without harm. Perfect service in both England and France. Thank you
26/06/17 by John Potton
This company has so many get out clauses when you try to make a claim. Best to use a reputable company directly.
26/06/17 by Stephen Seawright
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