We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,655 reviews.
This is the only company I know that puts such ridiculous limitations on what can be entered into the address fields (like no full stops, hyphens, dashes). The result is that any attempt to book a delivery requires the address being edited 3 times even though the address is provided by parcel monkey themselves once you have put the postcode and building number in as their suggestion from a standard database no doubt breaks their own rules. A poorly thought out website that will for example list a drop off only service as a collection service (you have to read the couriers own description to be sure). It does not matter what I put into the description of the goods I am ALWAYS told that they may be banned items. I can only rely on the couriers themselves to do the job right. I have raised the address problems with them but to no avail.
28/04/17 by Sparky Lab's Limited
Very efficient service from start to finish
28/04/17 by J Burton
Great pricing, fast and efficient pickup/delivery
28/04/17 by Gerard Daly
Great service, my go-to for parcel delivery. plenty of options
28/04/17 by Peter Riches
My box didnt arrive yet!!!
28/04/17 by Mr Schiavone
Fast and reliable service..fully trackable and no problems at all.
28/04/17 by Anon
Good service no problems, I shall use again
28/04/17 by Customer
Paid for next day, did not deliver - typical parcel-force
28/04/17 by Customer
Quick and efficent
28/04/17 by Customer
Paid and arranged collection for Monday 24th April 2017 No Collection They did contact the recipient to say his parcel was on its way - told lies. A new collection arranged for next day No collection Now here we are on Friday 28th April and guess what STILL NO COLLECTION. Its impossible to speak to a human being to find out whats going on. All I get is "your ticket has been updated" but no action or explanation. Truly a very poor service. will not use again The system wont accept my reference number
28/04/17 by Lesley Rossle
It was easy and fast.
28/04/17 by Customer
Excellent service.
28/04/17 by Irene Bell
I have used parcel monkey for several years now and find their site easy to use and the service is great , also very competitive
28/04/17 by M holder
Excellent service again,recommended.
28/04/17 by Customer
Very straightforward comparison site to use. Provided good options and everything I needed to ship a parcel to Colombia.
My first use of Parcel Monkey. Can only recommend.
27/04/17 by Customer NigD
Only problem was I had asked that package was delivered during school hours, but this didnt happen so 2nd attempt had to be made following day.
27/04/17 by Ann Nicholl
Unbelievably easy to arrange and arrived the next day. Highly recommend
27/04/17 by L.Barnett
Very good prices with top brand companies beating the oposition by a long way.
27/04/17 by Terence White
The worst excuse for customer service I have ever had. Simply put they are useless. Parcels over a week late, still no updates from these monkeys except to say wait. for a next day service to take a week is bad enough but then for no one to do anything about it says it all. Just stay well away they dont even offer phone support anymore. They have a competitor called another courier which Is way better.
27/04/17 by Gary C
I am really struggling with this firm the first pick up by DX Couriers did not happen. I chased and it was set up again for 2 days later in fact today. Nothing as yet, I cannot get anyone to respond at parcel Monkey with any update, I have paid £101.00 for this service and as yet nothing.
27/04/17 by michael
Awesome service, fast and easy to follow.
27/04/17 by Customer
easy to use and collection was very simple.
27/04/17 by Customer
DPD lost a parcel .. it took 5 days of chat to get parcel monkey to actually do something ... The support staff are not the most clever people i know and the process to actually get an insurance claim seems to be beyond them!.. I normally ship about 20 parcels a month but i have been slowly trying other companies and found its far better to be able to talk to someone so they will get my business in future
27/04/17 by Customer
Thought i would have got my parcel sooner but good Friday and bank holiday Monday made it nearly 1 week from being collected to delivered.
27/04/17 by r j burton
Very good, excellent service quick and very efficient
27/04/17 by Customer
I will not be using Parcel Monkey again. This parcel has been held up saying Exported but no further information. Delivery was 4-6 working days and I sent the parcel 1 week ago. Im not even bothering to chase it up as Parcel Monkey Customer Services seem to be non existant - I have just resent the parcel with a competant courier and taken the hit on the goods!
27/04/17 by James Bright
everything went smoothly Thankyou
27/04/17 by Customer
Very good service particularly where you were given 1 hour slot for pickup in the UK. Chronopost took over on the French side but only gave a 8am to 6 pm delivery time. Everything arrived in good condition. Highly recommended.
27/04/17 by BrigitteCustomer
Super quick and effective. Ill definitely use it again!
27/04/17 by Natalia
Amazing service with very fast delivery abroad with professional staff . Parcel arrived in exceptional condition and very affordable service.bthanks guys once again!!!
27/04/17 by Joanne D
Took a bit longer than they said but the parcel was delivered in good conditions.
Well done
27/04/17 by Customer
Clear process and fast delivery
Good price
26/04/17 by Customer
Paid and processed the item at correct weight and size. We are an internet based retail company of 13 years standing and then get billed for a huge surcharge, they are saying the volume weight was 12Kg rather than the 3Kg which the item actually was. We do not have any items that weigh anything near that volume, completely ignored numerous emails. We have contacted Trading Standards about this company and will hopefully get some money back. ****AVOID THIS COMPANY AT ALL COSTS*** They are scammers. Good luck if you try and use them!!!!
26/04/17 by Angus Wood
Always great service.
26/04/17 by Jim
One of the parcels was battered on delivery .
Luckily nothing was missing as i know so far
26/04/17 by Stephen sayles
Excellent comparison site would recommend
26/04/17 by Mr Pio Cayuela
Great price and service. 4 Stars as all was as I expected. Not sure how they would gain a 5 star mark from me, I will be using again that for certain.
26/04/17 by Customer
delivered to an island on time at killer price- top draw service
26/04/17 by alex
Package arrived overseas and got stuck in customs due to docs being lost. Parcel monkey didnt let me know until couple of weeks after. Sent them new copies of docs on two occations and still the item was held up. Nobody at parcel monkey seemed to know what was going when ever I contat and always say sorry well look into it just to get me off there backs. Item is still in customs and now ive been contacted direct about it. What is going on!!
26/04/17 by Dean Thomas
Very easy to use service
26/04/17 by Customer
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