We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,652 reviews.
Really great service. Fabulous
05/06/17 by Michel
Great site that found us the best deal. Everything went smoothly.
04/06/17 by Customer
product came as promised in great order and on time. would recommend this service
04/06/17 by Andy
I paid for a two day delivery and my parcel didnt get delivered until almost a week later. Very disappointing as it was a birthday present.
04/06/17 by Nikki
no label for 3 days and a few hours the night before that needed printing off at my other house.! then asks me to review this before the item has even arrived?? tracking has says 29th May 2017 @ 00:09: Collection Scheduled, its been collected and delivered to part one of its journey and no update as going on forward to portuagal, cheap but you get what you pay for i guess and have no idea where it at this time
04/06/17 by mr d lunn
Very impressed how easy it was to set up. Worked very well
04/06/17 by Kirks
Booking process very straightforward. Received confirmation for courier straight away and was very pleased as needed an emergency Sunday delivery. All fine and well until an hour before pick-up I receive a call from the courier ( City Sprint) telling me they have no availability for the route and that they apologise but they need to cancel the booking. Payment was taken from my account however the refund is still pending to date. Unsure whether this is a Parcel Monkey issue that booked without confirmation of delivery route from courier or simply unprofessional courier however all in all a very unpleasant experience
03/06/17 by Carmen Toma
The service is really bad, I was ordered a service with dpd though parcel money, and the item is returning to me now. Dpd told me the decision was may by parcel monkey and now parcel monkey asked me to pay £20 for returning the parcel to me. This service is just broken, it maybe fine with your first few orders, but after they will do this trick to make you pay. Also they never answer my question about why the items are returning back!!!!
03/06/17 by Kenry
Ive found Parcel Monkey by far the best delivery service Ive used. They are cheaper than a leading company I use for my business.
03/06/17 by Rossi
After an appalling experience with another collection company, ParcelMonkey were just what they should be - efficient and reliable. I chose ParcelForce from their carriers.
03/06/17 by Tania
Very quick and easy and great value and parcel arrived safe
03/06/17 by Customer
All very easy to sort out online and everything went as expected. My only issue is having to spend all day waiting for the collection and not knowing what time the driver was coming, but that may not be something that can be changed.
03/06/17 by Customer
My parcels got delivered everytime without fail. Have been using parcel monkey for 2 years now and they have never ket me down
03/06/17 by Dan Socaciu
Everything went like clockwork
03/06/17 by Gerry
Very good and quick service. Highly recomended
02/06/17 by Customer
Excellent service picked up when said and delivered when also said
Fantastic service really happy.
02/06/17 by Sean
These guys came through for me for a special birthday delivery. A+++ service
02/06/17 by Froilan
VERY GOOD SERVICE
02/06/17 by freda PilkingtonCustomer
The parcel was picked up on Tuesday in UK and arrived at my house in France on Thursday! Same week! I call that pretty good.
02/06/17 by peter
Excellent comparison site for sending parcel
02/06/17 by Customer
Very good service, tracked my parcel from Spain to home
02/06/17 by Customer
Sent on a Thursday and arrived on the Tuesday. Not bad for 24 hour.
02/06/17 by Mr Duncan Grant
great service
02/06/17 by Alpa Shah
Excellent. My usual driver does his job properly, which is always an added bonus.
02/06/17 by Customer Westlife
5-7 DAY DELIVERY ADVERTISED, PARCEL RECIEVED AFTER 13 DAYS. UNACCEPTABLE.
02/06/17 by Ryan
excellent and speedy service. Just expensive for a 10 minute cycle in to town but it got the job done in the time frame I needed
02/06/17 by BH
Great service. I would always use Parcel Monkey when I send goods overseas.
02/06/17 by Robin Pearce
it was great, thanks
02/06/17 by Customer
Parcel did not arrive on the day or was not informed when it was delivered. Now I have to call the Hotel were it was delivered to, and possibly wait for 2 months or until I am back at the Hotel to pick up the parcel when I travel back from Switzerland to London. Very Bad Service, unreliable and will never use you again that is for sure.
02/06/17 by Dario C.
My parcel was up lifted the next morning . Very easy to use your sight , fast service . I got my refund after a couple of days of return .
01/06/17 by Mrs m Rodman
I dropped a parcel at Matalan Longton at 13:08 on the 31st May and Ive just been to the store to find it still stilling there 29 hours later - the store manager didnt seem bothered since he commented that "they only get paid 6p per parcel"
01/06/17 by Mr Bradley
Fantastic !!!!!! Recommend to anyone!!!
01/06/17 by Customer
There were absolutely no problems at any point, from the online transaction through to parcel delivery, which I find is actually somewhat rare.
01/06/17 by Customer
Excellent. Parcel has been delivered quick and in one piece.
01/06/17 by Martin G
Quick and easy to book and prompt service
01/06/17 by Emma
Data that was supplied was not correctly passed on to the clearing agent. The recipient was supposed to pay for any customs charges, which turned out to be extortionate, but they had not got her contact info. So over many weeks information and communication has been provided back and forth to DPD and proven to be a most frustrating experience. I do not know if the issue lies with parcelmonkey or DPD themselves. DPDs communication is appalling and unprofessional.
01/06/17 by Customer
Picked up and delivered on time.
01/06/17 by Meg
Once again a 5 star service from Parcel Monkey. Easy to use website, items were picked up and delivered to their destination on time. Easy tracking online too.
01/06/17 by EMMA DALTON
On time and but not the nicest person picking up.
01/06/17 by Customer
Excellent service!!
01/06/17 by Customer
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