We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,501 reviews.
God price and reliable service
07/09/17 by Elwyn
I had to send the two parcels to Tenterden in Kent the quickest way possible. Parcelmonkey came up with a couple of options, of which I chose Parcelforce24. The parcels arrived at the destination safe and secure. I will definitely choose Parcelmonkey again.
07/09/17 by Steve Hebberd
Excellent service and good prices. 5 days from England to Denmark.
07/09/17 by Sue Andrews
Worked perfectly.
07/09/17 by Paul Davis
Makes looking for cheap Courier easy.
07/09/17 by d corbett
Used the service and very satisfied with the whole process.
07/09/17 by Norman Yanuar
Booked for next day collection, didnt get collected, booked it again for the next day didnt collect booked for the 3rd time still didnt collected asked for refunded was told as I cancelled it would be a £6.50 charge for me cancelling. I not cancelled you failed to collect 3 times after me paying 90£ for next day collection total joke
07/09/17 by richie coupland
Very good price for my 20Kg ebay parcel. Recommended.
07/09/17 by Peter
Very good service ..will use again
07/09/17 by Mt Connolly
I was eager to use this shipping company and after I had sent my package I read the reviews and started to have second thoughts......... pickup was very professional, courteous and informative. I wasnt able to track my package with the tracking number given but my package arrived within its estimates 3-5 day period. My package was shipped from the UK to the Caribbean. Prompt delivery and overall great service.. I would recommend parcel monkey to anyone... its cheap and sweet and definitely worth it. Excellently job.
07/09/17 by Fabian
Delivery from London to rural location in Ireland in short timespan. Collection and drop off done in time slots provided. Very good
07/09/17 by Customer
Paid for Parcelforce24. Was delivered on the 3rd day. Have raised an investigation with Parcel Monkey and 4 days on have heard nothing......
07/09/17 by Ray Sellars
Perfect service! Our two 20 kg boxes arrived after two days. Would absolutely recommend it!
07/09/17 by Rebekka Weiß
my first experience with parcel monkey was excellent!
07/09/17 by Joao dj
Excellent fast service in affordable price. Will use again.
06/09/17 by Lenko Mladenov
Good service excellent prices.
06/09/17 by Robert Vogan
Quick, easy & affordable.
Sent the parcel off on the day after waiting 30 minutes for the label to come through.
Very happy.
06/09/17 by Samuel J
I love Parcel Monkey!
Really easy to understand and book online with no drama.... Really competitive rates, and excellent help staff...
06/09/17 by Customer
I cannot trace the parcel. REPEAT I CANNOT TRACK THE PARCEL: 15505356213650 It is really very annoying & upsetting. It says it will be delivered on 5 September 2017 which was yesterdays date. After that all is SILENT. WHERE IS THE PARCEL??? I have called your office today & they also cannot locate it. They say the depot in Spain is closed now. The question is that it is more than 24 hours then why nothing is in the system. If NOT DELIVERED THEN IT SHOULD SAY SO. WHY NOTHING IS TRACEABLE????? Please get in touch with me on: 07404404095
06/09/17 by FAZAL ABBAS WAZIR
5 days door to door UK brisbane, what a service.
06/09/17 by Jon Ledgard
Great, economic service. Highly recommended!
06/09/17 by Simon Bobeldijk
As always a first class service at a reasonable price
06/09/17 by Roewood Collectables
Very good service, will continue using them...
06/09/17 by Tims
easy to use got there safe
06/09/17 by Dan cooper
excellent service and price!
06/09/17 by stuart
The ordering process is fantastic....as you would expect, but after sales is something that is shocking, the live chat system they have is completely useless. I need to print the customs document that i was asked to complete, the link provided is not a pdf or work but an internet linked page. I entered into live chat, currently for 40 forty minutes, they have read the question i have asked sometime ago but are not responding. I cant post until I attach the customs document, and have to post today After 59 minutes, I am asked to bear with them .... Belle is very impressive, taking 8 minutes to respond after reading my message
06/09/17 by barry
It is most annoying to not get an status on del, I ship in the uk, Europe and further and it wastes my time, P.M time when the parcel delivery status does not change, then I have to rely on the customer to be honest to say if he/she have the parcel, I ship out and expect confirmation on delivery, I pass this onto PM as an issue but still not resolved, you would get more of my business if you sort the couriers and your reporting structure.
06/09/17 by Steve
brilliant good cheap service I will use again
06/09/17 by Customer mick mann
Excellent service and simple to use....well done and thanks for saving me money!
06/09/17 by Mike
The shipment run as we agreed. I´m pleased and I can recommend your service.
06/09/17 by Ensikertalainen asiakas
Reliable pickup and quick, damage free delivery. Understandable online forms.
Thank you very much
06/09/17 by Customer
Hassle free & reliable service & cheaper than most
05/09/17 by Customer
Really impressed with the service, from both ParcelMonkey & DPD, who both kept me well informed. Excellent price too.
05/09/17 by Mr Holden
Very happy with the service.
05/09/17 by Tim
Such an efficient and professional service , I highly recommend Parcel Monkey and strongly advise to use them as the first option rather than post office.
05/09/17 by Jean R
Easy to arrange delivered on time
05/09/17 by Sandra
Shipment ID:PM5668025 Shipment ID:PM5665352 Three weeks have past no signs of these missing parcels! SORT IT OUT! "Parcel Monkey" Blocking Me on online chat Your only way of communication is not going to help You reported now to trading standards and have reported to My credit card company under the supply and goods act 1983 Oh yes I will get My money back and I will make sure Youre put out of business! YOUR CUSTOMER SERVICE IS SHOCKING!
05/09/17 by Mark Slade
Excellent service.
05/09/17 by Customer
Do yourself a favour and not trust this company with your goods! I sent a parcel with them a month ago and no delivery attempt has ever been made. They do not have a phone number to contact them on and do not respond online. Ive requested help from a manager there several times on this and not had any response. After ignoring my requests to resolve this and get a response from management for the past month they have now emailed me threatening to throw my parcel away unless I pay them more money! This company is seriously bad news. Reported to trading standards prior to writing this review. They have effectively stolen a couple of hundred quid from me! Parcel Monkey is a complete complete scam. Stay away.
05/09/17 by Tom O'Shea
Collected on time and delivered on time in good condition, with a smile :-)
05/09/17 by Suzanne
