We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,501 reviews.
Simple to book, reliable service. Can highly recommend parcelmonkey
25/08/17 by Ann Spelman
Smooth transaction - no problems. Thanks!
25/08/17 by Andy
TERRIBLE EXPERIENCE CAUSE IN ITALY YOU GUYS USE ONE COMPANY CALLED BRT , THEY ARE THE MOST IMPOLITE, USELESS AND RUDE PEOPLE EVER SEEN IN MY LIFE. MY PARCEL WASNT WHERE SUPPOSE TO BE AND THEY LIED EVERY SINGLE DAY WITH ALL DIFFERENT EXCUSES. I SPENT LOT MONEY TO CALL THEM AND I SEND THERE IN MILANO CERTOSA, TWICE MY RELATIVES. NEVER AGAIN I WILL USE THIS SERVICE, SUCH A SHAME CAUSE IF YOU WOULD USE SERIOUS AND PROFESSIONAL COMPANY AROUND THE WORLD WOULD BE FINE.
25/08/17 by YLENIA
Shipped via parcelforce. PArcel delivered before 9am next day on a 24hr service.
25/08/17 by Bossman 342
Convenient, efficient parcel delivery for a very economical price. Second use of company, package to Europe arrives safe and secure. Only quibble is web booking form can be frustrating until you have used it a couple of times. There was a glitch with the pickup on the first parcel (ordered within the time limit for same day collection but close to deadline), following the contact procedures resulted in good, personalised help and successful pick up following day. Second parcel prebooked a few days in advance, whole process textbook result. Follow the instructions and you can go far wrong !
25/08/17 by Jennifer Rorrison
System problems delayed the production of the label until the drop off point was closed. Offered no discount or alternative meaning my 1 day expensive delivery ended up taking 4 days.
25/08/17 by MR K BIBBY
Excellent service... easy to use .... on time and no damage
25/08/17 by Customer
Good service. Thank you.
25/08/17 by Customer
Although Ive used this service quite a bit previously, without issue - this time round Ive been left in such a awkward position by ParcelMonkey and the courier theyve chosen to use for my order. Essentially, Ive now had my collection missed 4 or 5 times now. This is crazy as Ive been in constant communication with parcelmonkey helpdesk and Ive had to have someone attend my house for almost a solid week now (using holidays to stay off work). I am appalled at the lack of explanation and this is definitely going to impact my seller feedback on the website Id sold the contents of parcel on. I have since been told that I should expect a refund in just under a week. NOT GOOD! I am dependant on the moneys payed to be able to post the item and now ParcelMonkey will be in possession of this money. I have been left up sh!t creek without a paddle by PM, essentially. DO NOT USE PM. GO DIRECT TO A COURIER ONCE YOUVE COMPARED THE SERVICES.
25/08/17 by daryl patterson
Excellent price & communication.
Definitely use again.
Driver even turned up with a post it label
25/08/17 by Customer Gary stafford
Didn`t collect parcel when they should have.It ended up being 2 days late.
25/08/17 by Customer
Fast excellent service. Quote £49 by Post Office £17.50 by Parcel Monkey using Parcel Force!!!
25/08/17 by Richard
The courier did not arrive at appointed date and time then didnt chec new appointments were ok. Just unacceptable
25/08/17 by Customer
So so so happy! Dropped this off on Friday and was with my loved ones by Monday UK to USA in two working days!
25/08/17 by Kat
Extremely good service good prices
25/08/17 by Amar Ejaz
I had a parcel 50x50x50cm and 27kg. I weighed and have a proof of it but you charged me an additional charge. This is a 3rd parcel and two times you charged me an additional charge and ones you destroyed the parcel made me £200 damage and refused to pay me out. In the future I will think twice to use your services. Im very disappointed in you and your service.
25/08/17 by Zoltan Nemet
I cant say anything bad about Parcelforce, just happened to have a driver that failed to look for correct address for collection within a court where are multiple business facilities. Therefore parcels collection was failed. During the day I rang 5 times to customer services as I had no information, if parcel will be collected. Each time I was promised to be contacted by driver, he showed up 3 pm after attempted collection at 8.45 am and just said that he had 3 messages from office to contact me, but he just thought he will come back in the afternoon. After all that I cant say something bad about company it self, it just one particular driver that is not keen to find correct address and than ignores messages from office leaving customer frustrated.
25/08/17 by Gita
DO NOT USE PARCEL MONKEY. I sent a parcel to the US from the UK it never arrived and after countless emails and three months I still have not been refunded. They dont want to take any responsibility saying they are just the re seller but yet you are not able to communicate directly to the courier that I chose to used. They have no contact number so all you get is a generated message response its so frustrating! I have lost the value of my goods which was £180 and £35 on the cost of shipping not to mention all the wasted time spent trying to get a refund and the damage to my business reputation. I STRONGLY ADVISE ANYONE NOT TO USE THIS COMPANY.
25/08/17 by A Clare
Our Response: Dear Customer,
I am truly sorry to hear this.
Please open a support ticket with the subject FAO Manager so we can look into this further.
Apologies on behalf of the courier.
Kind regards,
Mike
Just know they dont care. Great when they are taking your money but absolutely no after sales whatsoever - when parcels go missing they use any technicality to not help you out or even refund your fees!
25/08/17 by Julie Logan
Our Response: Hello Julie,
Thanks for taking the time to leave a review.
Sorry that you feel this way.
Please contact us via a support ticket or our Live Chat so we can assist if you are having an issue. Each enquiry is carefully monitored and answered.
Kind regards,
Mike
Good online information, efficient pick-up, fast delivery. And at a very reasonable price. Highly recommended.
25/08/17 by Michael B
faulty software caused massive delay and return of my parcel that Ive sent via parcelmonkey to Tenerife. They never asked for customs form. Then said they cant deliver because of missing customs form ! Now they demand 15gbp for return of the parcel ! THIS IS A BAD JOKE ! Already reported to trading standards. Will go to small claims court if I dont get parcel & refund ASAP. VERY POOR SERVICE !
25/08/17 by retro-wheels
Our Response: Dear Customer,
I am truly sorry to hear about this.
Please open a support ticket with the subject FAO Manager so we can look into this further.
Apologies for any inconvenience caused
Kind regards,
Mike
Will never ever use again, sent parcel on 8th August, not delivered by 23rd August, after numerous emails to the company never got a reply from them. Today however I recieve a text to say the parcel is on its way back to me the sender??? Poor service, Poor communication, No telephone helpline, NO GOOD!
25/08/17 by Chris
Smashed my item. Drivers didnt tale care of package. And as for customer services they didnt want to help! Bad service all the way through!!
25/08/17 by Jamey Bowles
I have used Parcel Monkey many times. Their pricing guide is straightforward and collection of a parcel trouble free. Highly recommended !
25/08/17 by Customer SMQ of MK
Bought a 24 hour courier service at premium price but the package was collected after 48 hours and delivered to destination after 5 days.
25/08/17 by Customer
Thanks Parcel Monkey - helped me find the best option for sending package back to Australia during my holiday.
25/08/17 by Stephanie
Very easy process and arrived overseas promptly as quoted. Would recommend.
24/08/17 by L Blanchard
Great service with good tracking and parcel delivered when they said they would, and for the right price.
24/08/17 by Jill
Easy to book. Collection on time. Delivery on time. Will use again.
24/08/17 by Customer
Only once let down by collection time being inaccurate. Otherwise extremely reliable.
24/08/17 by Customer
Very good company. The best!!
24/08/17 by luminita
Quick response allowed me to order the next day, cheap pick up.
24/08/17 by Customer
Easy to book and efficient service
24/08/17 by Stuart
Easy to use site with competitive pricing. Parcel was delivered exactly when they said it would be. Very satisfied with the service received.
24/08/17 by Jackie White
I was told my delivery would take 3-4 working days and it has been 7 working days and there is still no sign of my parcel, very disappointing!
24/08/17 by Customer
Booked on Thursday, collected Friday, delivered to my daughter in Singapore on the Monday. Brilliant!
24/08/17 by Karen Gregory
Timely service. Parcel in good order. Impressed.
24/08/17 by Gerald Ncube
Quick,efficient and much cheaper than normal post!!
24/08/17 by Lisa Brown
Easy to use and excellent service in sending a fairly bulky item
24/08/17 by Paul
Competitive price and excellent service.
24/08/17 by Kevin Linaker
