We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,102 reviews.
I dropped a parcel at Matalan Longton at 13:08 on the 31st May and Ive just been to the store to find it still stilling there 29 hours later - the store manager didnt seem bothered since he commented that "they only get paid 6p per parcel"
01/06/17 by Mr Bradley
Fantastic !!!!!! Recommend to anyone!!!
01/06/17 by Customer
There were absolutely no problems at any point, from the online transaction through to parcel delivery, which I find is actually somewhat rare.
01/06/17 by Customer
Excellent. Parcel has been delivered quick and in one piece.
01/06/17 by Martin G
Quick and easy to book and prompt service
01/06/17 by Emma
Data that was supplied was not correctly passed on to the clearing agent. The recipient was supposed to pay for any customs charges, which turned out to be extortionate, but they had not got her contact info. So over many weeks information and communication has been provided back and forth to DPD and proven to be a most frustrating experience. I do not know if the issue lies with parcelmonkey or DPD themselves. DPDs communication is appalling and unprofessional.
01/06/17 by Customer
Picked up and delivered on time.
01/06/17 by Meg
Once again a 5 star service from Parcel Monkey. Easy to use website, items were picked up and delivered to their destination on time. Easy tracking online too.
01/06/17 by EMMA DALTON
On time and but not the nicest person picking up.
01/06/17 by Customer
Excellent service!!
01/06/17 by Customer
The service provided by Parcelmonkey was very very good. They reduced the postage by more than 69% over the fee I paid the last time I walked up to my local post office for a very similar service.
My only minor concern was, that as a first time user it took a litle longer (minutes rather than seconds) for me to receive the parcel label and I spent those minutes trying to confirm what would happen next.
Next time Ill be clued up and will definitely use the service again.
01/06/17 by John
Used for several parcels so far and we are pleased with the service. Great support!
01/06/17 by EggBikes.com
easy to book in a parcel and have it collected the next day. Great rates and choice of service providers
01/06/17 by Clare
Ver Good
Use Parcel Monkey lots, good customer service
01/06/17 by JP Tracey
I use this company every month to send a parcel to Spain ,they give a first rate service which is always the best value. highly recommend
01/06/17 by Customer
Good service thank you
01/06/17 by Jane
Straight forward efficient service. Booking was easy and straight forward, my one stop for booking couriers anytime
01/06/17 by Sheila
Easy to use...... I had to get a parcel to Seattle and the Parcel Monkey site quickly got me all the options so I could pick my best service. This was much easier than going to each companies website and better than going to the Post Office counter as they didnt know all the ParcelForce options.
The payment, delivery and customs documentation production was easy and the parcel arrived just as promised.
I have no complaints and will definitely use the service again.
01/06/17 by Chris Edwards
For the second time they failed to pick up my parcel! the first being last thursday, and it was only possible to reschedule on the following wednesday. their drivers dont have phones. All a big joke! A real Parcel monkey!!
01/06/17 by Brede Korsmo
Excellent service. Arrived as stated and delivered at the agreed time
31/05/17 by terry Scott
Excellent time and service
31/05/17 by Customer
Good service
31/05/17 by Customer
So impressed - I was travelling in South Africa only to find that my UK card was blocked due to fraud. I urgently needed to get my new card sent to me from the UK to SA. UPS wanted to charge £127 to get it delivered in 8 days and then I used Parcel Monkey and was able to use DPD for a mere £27 and it was due to arrive in 5-7 days and I got it in 5 days. That is just fabulous!
31/05/17 by Melanie de Grooth
Excellent service!
31/05/17 by Customer
FIRST AND LAST TIME. Parcel was not uplifted as promised, no reason given was told via web chat that they would pick up on the Tuesday when it was meant to be uplifted on the Friday before!!!!. I will never use this company again. I have lost a sale through this company. If I treated my customers like this I would not been in business. STAY AWAY FROM THIS COMPANY
31/05/17 by Lori W
QUICK, EASY AND SIMPLE.
31/05/17 by CustomerPREMIER ROCH SWEETS
Seemed expensive but convenient so went ahead with the home collection. They collected a day late and did not let me know which was very inconvenient as Id waited in all day and when I complained all they could say was sorry about that. Would not recommend
31/05/17 by Customer
Be warned. After one week of NOT collecting my parcel from my local post office, loads of messages from me, they have now come back and demanded MORE MONEY because apparently its needs more wrapping. Parcel Monkey UK does NOT have a phone number. Customer services are all online and bloody hopeless. I now have no package and am out nearly £30 and NO reply from Parcel Monkey. Be warned, when things go wrong, THEY GO REALLY WRONG and there is NOTHING you can do about it. I am out my item and my money now. DISGUSTING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
31/05/17 by Mia K
Sent a 1kg (actually 0.85kg) package to Hong Kong only for PM to tell me a week after delivery that it weighed 1.5kg and they were taking additional funds from my card. I know their reported weight has been made up as I confirmed the weight on two scales, for accuracy. Also to take money, without authorisation, for unverifiable extra weight seems an underhand way to increase revenues. I am aware that PM will come back and tell me that this was in the T and Cs that I agreed to but, next time it will be ParcelHero or another courier - anyone but, Parcel Monkey
31/05/17 by Keith Lawler
once more i had a parcel for collection (DPD) 3 days it was not picked up each day i had a message stating i had re-arranged pickup for next day (which i had not) eventually i dropped it at my local DPD depot as it was evident it was never going to be collected (its not the first time this has happened)
31/05/17 by glenn shaw
Parcel arrived within the advised Time and not damaged. All items arrived safely.
31/05/17 by Customer
Great service, I will defo use again.
31/05/17 by Customer
Excellent service and very easy to book with .
Prompt collection and delivery
31/05/17 by Jeff
Aamazing price????????????
31/05/17 by Customer
Always great using parcel monkey .
30/05/17 by G snedden
Top service quick delivery.would recommend to everyone.
30/05/17 by Tiago azeredo
Straight forward process and a decent price to send a heavy item. Highly recommended. Many thanks.
30/05/17 by Sebastian Mayer
Excellent service! Really easy to use the website to arrange pick up and delivery of my parcel with very good prices. I will continue to use and recommend Parcel Monkey to others, thank-you!
30/05/17 by Samantha
Very good fast and reliable
30/05/17 by Gabriele
Recommend Parcel Monkey - the cheapest quote for using the post office - and I even got the parcel picked up from home. Much cheaper than over the counter, not sure why as it is the same service.
30/05/17 by Customer
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
