We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,102 reviews.
Used this company for the first time resonable price quick service
30/05/17 by Christopher Robins
very quick pick up of parcel from Ireland on a Monday but parcel was not delivered in London until Friday so a day later than expected. However overall good service and would use again.
30/05/17 by loretta
Fast and efficient
30/05/17 by delvin hayes
Excellent is the only word, picked up on time delivered on time and undamaged. perfect.
30/05/17 by Cheis Watton
Excellent service, as always, fast and reliable!
30/05/17 by Marta
Never turned up for collection?
30/05/17 by GLEN
Total mess up from the start used parcel force before and never had this type of experience in my life. Didnt pick up shipment when arranged and excuses of being too busy / having exam papers collections, How is that our problem... our customer wasnt happy as needed goods urgently as wasnt going to be at the address initially given the following day, so had to give an alternative address.. instead of using the same tracking number parcel force created a new tracking number with no connection. They subsequently picked up the parcel on the first tracking number which meant was going to be delivered to the now wrong address. They also went and tried to pick up parcel on new tracking number and wondered why the customer knew nothing about it. Finally got the help of Colin, Collection Supervisor at Coventry depot who established the issue and escalated it. After numerous phone calls and different people finally go the goods delivered back to us a week later.
30/05/17 by SCUK Camberley
Excellent service. Much cheaper than I was being quoted by other companies.
30/05/17 by Customer
They are worse than TalkTalk. Genuinely every single time I use them something happens. I had to go through Parcel Monkey and they are just as ignorant as DX. I can not even begin to describe how bad a service this is. Go to AnyVan and book with them its more expensive but you wont get the hassle. Trust me do NOT go with DX delivery or DX freight. You will be plagued with problems as I said worse than TalkTalk and AOL for service.
30/05/17 by Craig Retro Barton
Posted a 3kg parcel from London to a country town in Australia on 20th May, it arrived on 30th May. The cost was one third of what Royal Mail charges and has taken at least 5 days less to get there. Very impressed with this service and will definitely use it again. Thanks!
30/05/17 by Kath
All parcels were delivered in time.
30/05/17 by Kat
Less expensive than competitors. Good service. Will definitely use again.
30/05/17 by Customer
Easy to do - great range of options and delivery as required. Good value for money compared with same options direct from company. Will use again.
30/05/17 by Customer
Very happy with service. Thank you.
30/05/17 by RonAquaB
Everything went according to plan, no hiccups, a reasonable price for a stress free and quick delivery. I hope it is consistent, I will use again.
29/05/17 by Customer
Really giving this review is some what moot as the couriers did the lifting but PM did their job however I have one bone of contention namely there absolutely daft method of tracking which uses their own tracking coding that is not usage woth the specific courier.
Change it guys as some of us do not need to waste time going through multi-sites to get to the real tracking system.
Other than that good job.
29/05/17 by Vincent Coen
Good service no problems
29/05/17 by Mark Pryor
VERY FAST AND EASY PAPER WORK,,IMPRESSIVE DELIVERY TIME.
29/05/17 by Customer chin yu
Delivered when promised
29/05/17 by Customer
Booked the delivery of 2 parcels using Parcel Monkey to be delivered using ParceForce 24. It was a huge saving compared to booking direct with ParcelForce (literally 1/2 price) and oddly enough was cheaper to use the 24 hour service instead of the 48 hour service. Everything collected and delivered with no problems. The Parcel Monkey website made the whole process really easy to do. Will definitely use again.
29/05/17 by Anthony
Excellent service as always . . . . such a good service for UK to France for us expats here . . . Always recommend your company
29/05/17 by Martin Lawlor
quick efficient service at a very good price.
29/05/17 by ROBIN WALDEN
Still do not have my parcel a week after Courier claims it was delivered Links from PM emails do not work. I have not idea how to find my parcel. Very upset.
29/05/17 by Laura Steckler
Slight problem making the booking online but quickly sorted out over the phone, which you cant do with most organisations
Collected and delivered without problems
29/05/17 by Edwin
I was not able to choose a pick up date. Customer service team amended date for collection but system would not amend label. If you have no printer what are your options???
29/05/17 by Anita Titley
The parcel arrived on time. I just forgot to it. No worries at all. However, I have to say one of the box was broken I little bit.
29/05/17 by Customer
As a first time user i was a little unsure but iti was recommended by somebody when i needed my motorcycle helmet sent to me from Scotland to me here in Liverpool. Easy to set up, clear and quick from the first instance.
29/05/17 by James
Very easy to use. Very happy with the service.
29/05/17 by Samantha Heppell
So easy to do business with
29/05/17 by Caroline
Delivery was a day later than we were led to expect. But otherwise overall service excellent
29/05/17 by Customer
Could be good if they could give time they coming to correct the item
28/05/17 by customer
Everything was perfect!!!
28/05/17 by Customer
Simple & straightforward to arrange delivery, print off label & convenient place to drop off. Arrived 2 days after drop off, have used parcel monkey a few times now with no problems encountered. Would use again.
28/05/17 by Sue Horner
Always perfect!!! Recommend a 100%!!!
28/05/17 by customer 25
Great service, great price.
28/05/17 by Vik Quickly
Delivery by DPD was perfect, but ParcelMonkey customer support was lacklustre. I contacted about an erroneously recorded package weight and the support response made me think that my email was unread in favour of a pro-forma reply.
28/05/17 by Paul Reeve
Very pleased with service received & most importantly the price!
28/05/17 by pfb
My parcel has still not been delivered the person received it was in at home waiting for parcel she called parcelforce and rescheduled another date another failed delivery she still has not received it and they told her will be delivered next Friday not happy as paid for 48hrs delivery signed for still not received parcel
27/05/17 by Customer
Good courier always on time and they keep you informed.
27/05/17 by Emad Abualzulof
Excellent, thanks very much .
27/05/17 by JOHN
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