We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,654 reviews.
Easy arranged parcel collection after seeing all the options
01/05/17 by julie
Good price for abroad and very fast. I am very pleased for this services.
01/05/17 by John
Easy to use site with lots of different choices of shipping , including pick ups from your address
01/05/17 by Jaws motorcycles
Outstanding!!! Will definitely use again. It was stated that the parcel would take 10-14 days, arrived at the destination (China) 5 days. Also, good value for money. The UK post Office wanted twice as much to send the parcel.
01/05/17 by PyroPaul
Excellent easy to use and will continue to use.
01/05/17 by Graham
Ive used parcel monkey a few times now and its always saved me money and never let me down yet.
01/05/17 by Barry
Excellent service. I would definitely recommend. Thank you.
01/05/17 by Unique Records
Really useful, I needed a package sent but I wasnt near a drop off centre, so through Parcel monkey I got it picked up on Monday and delivered Wedbesay through parcelforce 24 but for £7 cheaper than parcelforces website! Also they had a timer letting me know that I was just in time for same day collection. Very happy & will use again .
01/05/17 by Daniel-San
Fantastic service, completely delivered ( no pun intended) I was so impressed with the speed and efficiency and how easy it was made for us.
01/05/17 by 5th avenue dental
Dont diserve 5 stars as its still a bit expensive, rather than that great service
01/05/17 by Customer
Very easy and great service.
01/05/17 by Customer
Another good service. Prompt collection and swift delivery to Denmark.
01/05/17 by Stephen
Brilliant concept and really works. Allowed me to send a massive low value box of books all the way to the Orkney islands for a very reasonable amount. The parcel arrived as promised so would definitely recommend and will use again
01/05/17 by ML
Very good service.
30/04/17 by Customer
Went online to source a courier and found the website easy to use. Online chat quickly answered my questions and within a few minutes Id arranged a courier to collect a parcel from Wick in Scotland and deliver it to my front door in Worcestershire. Paid the fee and 2 days later it arrived in perfect order. Perfect stress free service!
30/04/17 by Customer
Parcel has not arrived at destination yet!!!!!
30/04/17 by Nikki Irwin
parcel monkey site was very easy to use, we chose to use dpd to send a parcel, instructions were very clear and we were able to track package
30/04/17 by Customer
5 star .Great service. Never let me down. Would recommend.
30/04/17 by paul
Consistently reliable,some low cost delivery companies that Parcel monkey offer less so.Helpful when there is a problem,once paid out on an insurance claim when they strictly could have said no.
30/04/17 by Chorisia
Mario is a good guy. He doesnt say much but takes charge, sorting out the collection with the seller, confirming collection and delivering within the agreed time and date. Would definitely employ his services again.
30/04/17 by Customer
Easy and fast transaction . Parcel is on its way to the middle east.
30/04/17 by Customer
Couldnt be happier with this service! Found it after having to cancel with another company because they didnt come on the agreed day and were making things difficult for an alternative date of collection. Parcel monkey did it for me and at even a cheaper rate. Win!
30/04/17 by Fátima Crda
Great service, great prices. In case of any problems enough to contact the support team - quick response and nearly immediate sorting things out.
29/04/17 by Monika
Was a bit dubious as it was over half the price cheaper sending a parcel to Germany but all worked out as planned and very happy with the service provided by Parcel Monkey !!
29/04/17 by Gary D
Thank you a very good reliable service
29/04/17 by Customer
Very prompt and reliable service, totally trustworthy. I would counsel any user wanting international delivery to ensure that their parcel is extremely well wrapped up! Communication is excellent, however, and Parcel Monkey offers great value for money.
29/04/17 by Sally Fowles
Great service. Parcels arrived st the destination the next day. Easy and quick to use. Will be using the service again.
29/04/17 by Customer
Excellent from start to finish, on time, no hitches, delivered legal docs for property sale. Great will use you again.
29/04/17 by Dr Halstead
Always an excellent service.
29/04/17 by Stephen Littler
Very easy to book service and the whole process went very smoothly
Drivers were very helpful.
29/04/17 by Corinne
As far as using couriers this was the best site I ever found.
29/04/17 by Euan
Would definitely recommend. Very good service
29/04/17 by Celine Boyd
Reliable & very good Customer Service
29/04/17 by AFM dental clinic (Mauritius)
All went well. Thanks
29/04/17 by Gabriel Bowen
Exceelnt service and great timings...
29/04/17 by Mohit Pharasi
Very satisfied with the service. Would definitely recommend to others. Thanks
28/04/17 by Rabee
Excellent value and speedy service
28/04/17 by Neil
Great service. Goods arrived when expected was able to track them all the way. Very reasonable price would use again
28/04/17 by Carol
No issues at all
28/04/17 by Glennsmusic
This is the only company I know that puts such ridiculous limitations on what can be entered into the address fields (like no full stops, hyphens, dashes). The result is that any attempt to book a delivery requires the address being edited 3 times even though the address is provided by parcel monkey themselves once you have put the postcode and building number in as their suggestion from a standard database no doubt breaks their own rules. A poorly thought out website that will for example list a drop off only service as a collection service (you have to read the couriers own description to be sure). It does not matter what I put into the description of the goods I am ALWAYS told that they may be banned items. I can only rely on the couriers themselves to do the job right. I have raised the address problems with them but to no avail.
28/04/17 by Sparky Lab's Limited
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