We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,501 reviews.
Hello, My parcel was never collected from Edinburgh. Is it possible you get in touch with me at 00447784631213 so that we rearrange a convenient collection time? Best, Andrea Popyordanova
24/08/17 by Andrea Popyordanova
Simple to use, cost effective and prompt! What more could you want?
24/08/17 by Danny
Parcel Monkey are a utter joke! Please avoid at all costs lost X2 parcels with over £500 value of goods no phone support and then blocked Me on live chat support and e mail daylight robbers now being reported to trading standards. Bad Bad Bad
24/08/17 by Mark Slade
Our Response: Hello Mark,
Sorry to hear you have had an issue.
We can see you have been replied to on the support ticket, as well as on the Live Chat. Rest assured you have not been blocked. We will continue to update you via the support ticket.
Apologies on behalf of the courier.
Kind regards,
Mike
Good price, reliable service and parcel arrived intact and in good time. Will definitely use them again.
24/08/17 by Sharon
The DPD service I received was excellent however in the future I book directly through DPD. The reason for this is when I had a query for Parcel Monkey on the day of my collection, they were slow to respond and unable to give any updates. After a while of chasing, I contacted DPD directly and they were able to update me in minutes.
24/08/17 by Customer
First class service..l have used Parcel Monkey a few times and never had any problems..l would recommend to anyone..
24/08/17 by PAUL (DERBY)
Easy to book, great website, picked up on time and a great price.
24/08/17 by Adam Leonard
Firstly I received a phone call of the drop off centre where I left the parcel for dpd to collect 5 days after leaving it, saying they couldnt scan the barcode and that I needed to reprint it, having to deal with the rude and ignorant staff that you are set up with I resolved the situation, but prior to resolving this I tried to get into contact with yourself numerous times for help, your are uncontactable
23/08/17 by Elizabeth Spreckley
Excellent service at a great price. A 17kg parcel to Germany arrived in 2 days - a letter I sent to the same address via Royal Mail 4 days before this has yet to get there.
I would definitely use parcelmonkey again.
23/08/17 by Helen Lally
Excellent service, they give 1hr time slot for collection and delivery and they were exact to time, perfect,
23/08/17 by Customer J J Metcalfe Ltd
I like the fact that one company actually offers the combination of many players for shipping, it is less interesting to see that most players actually offer similar pricing... and it is good to know that parcel monkey can be reached over the net via chat, however it would be better that parcel monkey updates the courier info via mail ongoingly... the most important thing.. the shipping was a two day delivery in the offer, and it became almost a week for the shipment to reach us. It did reach very well, but it is important for the recipient to know by pinpoint when the courier will arrive date and hour, which was a difficult thing this time... but all ended well glad parcel monkey exists.
23/08/17 by dominique
Fast delivery via Parcelforce to Guernsey.
Thank you
23/08/17 by whitij00
Well it took 7 days to reach the destination, even though it was in the US it should be been quicker, there are other companies who offered a quicker turnaround. Second of all it did not go to the correct location! I used the exact address that was given to me but for whatever reason you delivered to a completely different address! This is unacceptable to be honest and kind of makes me wonder what exactly Iam paying for!
23/08/17 by Customer X
Fantastic and much cheaper than my DHL account.
23/08/17 by Customer
The package was safely delivered by Parcelforce ahead of schedule but with a saving of almost 50% on the Post Office Counter price.
Cant fault parcelmonkeys sysytems.
Will use again.
23/08/17 by Mike H
Excellent quick and easy reasonable price
23/08/17 by Customer
faultless service
23/08/17 by John
Parcel booked for DPS 2 day delivery. Personally dropped off at the Parcelshop and there it sat for two days. Destination was Wales but ended up in Bournemouth depot, where I was informed there would be delay with the delivery. 4 day service was not ordered.
23/08/17 by Customer
Our Response: Dear Customer,
We appreciate you taking the time to leave a review.
Please open a support ticket so we can open an investigation with the courier.
Apologies for the delay on behalf of the courier.
Kind regards,
Mike
Fantastic service. Fast. Easy to use. Great communication throughout.
23/08/17 by Kelly Alexander
Gaurenteed next day took a week and the items were damaged. Claim also refused. Will never use again.
23/08/17 by Chris Wiltshire
Our Response: Hello Chris,
Thanks for taking the time to leave a review.
Sorry to hear the courier damaged your parcel in transit. We can see the claim is progressing and you have been offered a refund. Kindly liaise with the claims team on the support thread.
Kind regards,
Mike
Its second time I used this service and I am absolutely delighted with it. Its convenient to use, easy to understand and its fast. Will use it again in the future for sure.
23/08/17 by farbi
Rates and booking procedure are great, customer support when reporting a problem is rubbish. Dont mind using email communication but support really dont listen or understand if a problem arises. Slow communication and on some occasions have had to send reminder emails of an issue, better off contacting the courier used and resolving yourself if you can.
23/08/17 by Christopher Rowe
Arrived as promised.thank you!
23/08/17 by Customer
Whilst the website is relatively simple to use the pricing is quite high and the information scant or at least maybe not so obvious if you are in a hurry. The real problem comes when you discover the DHL collection time is anywhere from 8am to 6pm which is just not acceptable at the price!!
23/08/17 by loosehead
Super simple to arrange, collection and delivery as promised. Will use again!
23/08/17 by Karen B
Fantastic service,
Friendly courier
Picked up and delivered promptly
23/08/17 by Janet
Parcel sent to India arrived on time. Good service as always.
23/08/17 by VINAY JALLA
Cheap and quick
23/08/17 by Rab
Nice and smooth sevice,i have used them a few times no issues
23/08/17 by Peter Anry
My parcel was picked up in the morning and delivered within a couple of days and for a great price. Id happily use them again.
22/08/17 by Customer
Used the drop off service. Worked really well, really fast delivery.
22/08/17 by Customer
Generally a good experience, and the one down point was that the tracking was absolutely useless... but this may be down to Royal Mail.
According to the tracking the parcel had been picked up, great, we already knew that as we were sending it and had handed it over to the driver. After that, nothing, no record of it arriving at the hub or being sent out on delivery. We learnt from the recipient that it had been delivered two days later, on time but not on track.
Irritating...
22/08/17 by Customer. Steve D
Absolutely love parcel monkey, we have used them for quite a few years now and have always had great service. Highly recommend.
22/08/17 by Happy customer
Great service, easy to use :)
22/08/17 by Paul
Great, easy company to use for courier. Thank you.
22/08/17 by EllRobb
We are currently awaiting a reply to 3 emails sent for a parcel that has been paid for on 15th August for collection from a Hoddleston address to be returned to an address in IP14. So far no contact has been made from Parcel Monkey direct or their chosen courier for the service UK Mail.
22/08/17 by Business Customer
I always find the best delivery price on Parcel Monkey ????
22/08/17 by Customer
I use courier services for my business delivering jewellery to brides and this is the worst service I have used. Next time I will use another courier Express who I have had a much better experience with and you are able to talk to someone on the phone unlike Parcel Monkey where I have to wait for the email response. Despite booking the 3-6 day delivery service to Australia, the parcel arrived late after 8 working days. It was almost impossible to get a response or help from Parcel Monkey. When I reached out directly to DPD my tracking number was invalid within their system and when I eventually did speak to someone I was told that the 3-6 day countdown only starts from the time the parcel leaves the UK and the parcel sat in UK for days. Utterly disappointed as a first time customer.
22/08/17 by Mayil
My parcel was shipped from Mallorca to the UK. Having booked the 3-5 day service I was expecting it to arrive by the 5th day at the latest. My parcel arrived 13 days later after calls to Parcel Monkey, Aramex and DPD. Tracking basically told me it had been picked up but that was all. Eventually I DPD had to start an investigation into where the parcel was anf when I contacted Parcel Monkey for a refund (after 10 days) they informed me that as the parcel had not yet arrived they could not give me a refund! Now it has arrived I am hoping a full refund will be offered but I am not holding my breath.
22/08/17 by Customer
Fast and safe delivery
22/08/17 by Jane
