We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,101 reviews.
I have to say i am impressed with Parcel Monkey and we use them for all our exports.
23/06/17 by Bathrooms at Source
Easy to use, quick service would recommend and use again
23/06/17 by C l cars
All the time problems with courier they lost item dont come on that day witch was order collection and monkey parcel dont resolve these problems I am not happy them services because i lose a lot of money..
23/06/17 by Customer
Quick and easy to use.
Really great value for money. The website was so simple to use. Wish i had found the site years ago. Will definitely be using again and have already recommended.
23/06/17 by Rachel Cushing
Very reliable service. Courier arrived to collect parcel as detailed on the website. It was then delivered in good time to the destination in good order. Will use again.
23/06/17 by Sharon
Great service, fast delivery!
23/06/17 by Sue
Great price, and easy to print labels.
23/06/17 by Andy
Spot on yet again.
Thanks
23/06/17 by Andy F
Quick and cheap.the best
23/06/17 by Customer
Quite possibly the worst company I have ever dealt with - no contact number so everything is done on web chat. I sent a parcel on the 8th May which they tried to charge me tax on. It is now the 23rd June and they have not returned it. Do not use these Monkeys!
23/06/17 by Marc Kirby
Very easy process from start to finish. Great price too!
Would recommend
23/06/17 by Customer
Very quick and reliable service. Will use again.
23/06/17 by Customer
Good service and easy to use
23/06/17 by Customer
Straightforward instructions. Added 1kg in weight that I paid for so there would be no discrepancies as other reviews said they got charged additional for excess weight. I was able to track my parcel easily. I sent it from the UK to Canada and I received it in the time specified within 5 working days. Overall very happy.
23/06/17 by Rae
Great service
22/06/17 by Customer
Quick simple effective .
22/06/17 by Customer
Easy to book. Collected when they said they would and delivered when they said they would. Good service
22/06/17 by Emily Mayne
Amazing service, very reliable good price
22/06/17 by Customer
Fantastic service at a fraction of the price for international posting
22/06/17 by Dow
Excellent services. Parcels delivered the following day to Dundee , Scotland from London.
Dr Abubaker Bagabir
22/06/17 by Dr Abubaker Bagabir
Absolute poor customer service, they keep telling me they have contacted the courier company. Its the worst company to use for parcels. They passed my parcel onto the most pathetic courier company in india. Now i am doing all the chasing in finding out what has happened to my parcel. They use the cheapest and most **** parcel companies to. Never use this service. POOR!
22/06/17 by Jas
Booked next day collection, item not collected but courier info showed it had been then this was changed subsequently. No reason given just rearranged. An hour spent on chat line and numerous emails but no compensation offered for not meeting service contracted. No paperwork given on second collection as per terms and conditions. Do not use unless you want poor service and your time wasted.
22/06/17 by Julie
Fantastic as always shipped caravan a frame and a caravan door and frame. Exceptional service collected items and delivered website easy to use. first class service. Would recommend to everyone.Thank you parcel monkey superb.
22/06/17 by nicky
Great service and easy to use systems
22/06/17 by Ramesh Hirani
Amazing cheap quick service
22/06/17 by Julia
I hadnt used Parcel Monkey before but I am pleased to say it was a good experience. My parcel was collected when they said it would be and it was delivered when expected too. The whole experience was good and it was simple to use. I will happily use again.
22/06/17 by Customer
I have sent quite a few deliveries out using Parcel Monkey. They have delivered on time every time so far!
22/06/17 by County Sports Surfaces
Tried to get parcel delivered to Tajikistan. They said they could do this. We paid. They collected and only then said it was not possible!! They have still not returned the parcel and now it is too late to send - the recipient will have left the county. No apology or alternative suggested by teh company and its impossible to speak to an actual person. Phenomenally incompetent.
22/06/17 by Max Folkett
I carefully checked multiple providers before choosing Parcel Monkey in conjunction with Courier to send my package to India. I used postal scales to weigh it and carefully measured the exact dimensions before rounding them up to the next centimetre. When booking, I was forced to agree to pay extra should my measurements be incorrect. I did this as I knew that my measurements were very correct. Although the package was delivered undamaged and on time, Parcel Monkey issued a surcharge claiming that the package was measured by a laser and found to be oversized after waiting days until after it was received (so that I could not get photographic evidence of the size and weight). My card has already been charged. This kind of trickery annoys me immensely. I would rather be told the correct price at the start even it was more. It is the last time that I will use Parcel Monkey and Courier and I have already probably told ten people the story and will tell many more.. Cheating customers is not the way to run a business and despite a short term gain, they will loose much more. Twitter and Facebook next
22/06/17 by Rob Newcombe
Our Response: Good Morning Rob
Any surcharges incurred come direct from the carrier and we pass these on to the shipper who is responsible for sending the parcel. We never handle the goods as a courier reseller, so we rely on the details of the carriers laser measurement technology but if you feel this is incorrect we are happy to investigate. If for any reason you are unhappy with this may we advise to a open a support ticket addressed as FAO Manager and we can investigate the issue with the courier. Also it looks like your order was DPD? We can investigate this directly with them as to the cause of the charge.
We look forward to hearing from you via your Parcel Monkey account and helping further
Kind regards
James
I am very happy with the service
22/06/17 by Customer Gary McNeish
Excellent service, delivered on time from Vietnam to England. Very reasonable price too
22/06/17 by Customer
Very quick service ????????
21/06/17 by Customer
Excelent service overall quick pick up, delivery very pleased thank you.
21/06/17 by Karolis Juknys
Brilliant service throughout, highly recommended
21/06/17 by Nikki H
Absolutely appalling. Failed to complete the most simple of collections TWICE, wasting both my clients and my time continuously. There is no direct phone number to speak to an actual person when you inevitably complain so you get automated robots who arent able to help you at all. Would never use again nor recommend- avoid!
21/06/17 by Customer
Excellent service would definitely use them again. Thanks
21/06/17 by Steven Cooper
Great job, very pleased with Parcel Monkey
21/06/17 by Campbell Nelson
Parcel delayed and took more time than anticipated. Contacted customer service to look into it and was promised an email back with update but never heard back.
21/06/17 by Customer
Parcel monkey website is perfect for organising your pickup and delivery with plenty of options to choose and good tracking information plus ad insurance option, the main thing it is easy straight forward no fuss. My Hermes Yodel plus many more are very good and parcel monkey are too so give them a go
GB.
21/06/17 by Customer
Great service once again. Cant fault Parcel Monkey
21/06/17 by Wendy
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