We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,501 reviews.
Only one suggestion I like to tell about this.
Before the collection, you may text me in advance of at least 30 min or one hour.
Delivered on time, no damage, good service and the collection/delivery person also very good.
Thanks
14/09/17 by Customer
Brilliant service , fast delivery with unbeatable prices . No hidden charges, great communicator
My number courier service for years now
14/09/17 by Mr Singhateh
arrived a day earlier than expected, used DPD express (had issues with DPD before but this time things went to plan which was a nice surprise)
14/09/17 by Mav P.
As a fist time customer l found the service very quick and easy and price good x
13/09/17 by Custome mr worthingr
Fantastic service - Delivered before estimated time - customer was over the moon.
13/09/17 by linda smith
Quick and easy I highly recommend
13/09/17 by Customer amy wilby
excellent service could not fault it would use again
13/09/17 by anna morgan
Ive been using these for 4 or 5 years but over the last few months they have gone awful. The last 3 out of 4 parcels were not collected on the right day by the courier but all Parcel monkey do is reschedule for another day and dont seem concerned that the courier has let you down. Its worse now as the online help is answered with generic replies until you agree for a reschedule collection. As you cant confront the courier yourself you have to rely on parcel monkey and they are just not interested. I would not recommend Parcel Monkey to anyone anymore as there is better alternatives out there that do help to find out a reason why a courier hasnt collected. Please look elsewhere
13/09/17 by Barry
Apart from not picking up the parcel on the date first given, everything else went according to plan.
Text message received from the local courier to notify me of arrival.
Total travel time 7 days.
Good value.
13/09/17 by Customer John Wood
Excellent service
13/09/17 by Haroon
Quick.... Easy.... Hassle free.... brilliant...
13/09/17 by Ian Gallacher
very good service and reliable
13/09/17 by Juan Hernandez
Very good service!
13/09/17 by ales6
Honestly faultless this time , keep it up kiddies
13/09/17 by David and Jo
Excellent service.
13/09/17 by Wave Clothing.co.uk
Apparently the driver couldnt find house. Booked a 24hr service and it took from Thursday until Tuesday to deliver! Only reason this isnt a 1 star is that the guy in Parcelforce office was amazing and managed to locate house while i was on the phone and arrange redelivery.
13/09/17 by Stuart
very pleased to find a service that is swift and easy to use. Thank you for providing all customs forms etc to make it straightforward.
On the other hand, I was disappointed to find the recipient at the Nepal end had to pay a handling fee - surely this could be anticipated ? (I accept that the local authorities may chose to impose Customs duties, but other expenses like "duty handling fee", "warehouse transit charge", "Customs Declaration Form" & "VAT" could surely be built into the fee paid by me, the consignor). I am sorry if it seems petty to complain about an additional charge of only 6% , but I view with suspicion the minute detail used to justify the charges at the overseas location.
13/09/17 by Paddy Gallaugher
Somehow my order doubled up, said they would collect then didnt, then collected and said they were coming to collect again!
13/09/17 by Polly
First time Ive used them but price was fine and parcel collected on time. No complaints.
13/09/17 by Mr Gary Braid
Prompt deliveries.
13/09/17 by Adrian
Parcel Monkey reference PM5569692. Still not delivered 2 months after it was collected by Parcelforce on Parcel Monkeys behalf. A number of support tickets have been raised about this, and Parcel Monkey have failed to provide any information about where the parcel is. Totally incompetent, and inconsiderate. I would not recommend anyone use Parcel Monkey or ParcelForce.
13/09/17 by Customer
AVOID THIS COMPANY COMPLETELY Ive been chasing for 2 months for a refund but noone does anything. Everytime they say it has been escalated but noone is bothered. TERRIBLE SERVICE. I sent a message FAO to the manager as requested but no response. AVOID AVOID AVOID
13/09/17 by Rikky
Came next day picked up parcel, no problems.
13/09/17 by Geoff
Absolutely brilliant, your site is easy to use and access, quick and efficient. Printed the parcel labels, with ease and parcel arrived at its destination on time and much cheaper than other firms used in the past. Definitely recommend to friends and family. And will use again. Thank you.
13/09/17 by Lynda
Speedy delivery! Excellent customer service!
13/09/17 by Zan
First time using parcel monkey recommended by a friend quick and easy to use.
12/09/17 by Tony D
Complete rubbish. ...didnt pick up on organised day...no reply to my emails. ..had to contact parcel force direct to get parcel collected. ..still hasnt been delivered. ..wouldnt use again. ..
12/09/17 by Mr Andrew Sawyer
Parcel Monkey never lets me down. They are the best and I cant fault them. I booked for a collection service and the parcel force driver came on time. My parcel was delivered quickly than expected and it was a good bargain as compared what the post office wanted to charge me. I will always use parcel monkey and there are no two ways about that.
12/09/17 by Bernard H.
This is the 4th time using Parcel Monkey internationally. Really pleased with the up to date account of the parcel location and the contact when it reaches the final destination.
I recommend to other people sending parcels abroad.
Thank you
12/09/17 by Customer
Great service, easy to book and track.
12/09/17 by Seabrook
Hassle free, on time delivery
12/09/17 by Paul Lynch
Excellent service and very quick, would recommend Parcel Monkey any day.
12/09/17 by Mrs A Heath
6kg medium box delivered from a north wales to Sydney Australia with full tracking at a very reasonable price - excellent service
will use again
many thanks
12/09/17 by Glen Thompson
2nd time I used them and very happy with the cost and delivery time
12/09/17 by Helena
Still no further contact, with regard to my failed delivery Over six weeks now, since I dropped two parcels off at DPD in Calne So far one parcel was mislaid, on its way through France, and was almost returned to me Then both parcels languished in a French depot, because there was no attempt at delivery, nor did they try to contact either me or the recipient They have eventually ended up back in Southampton, and I am expected to pay for returning them back to me!! Utterly useless service, and a total waste of time and money
12/09/17 by Chris Greenwood
I dont think anyone was rude, but our parcel was not delivered in time which meant our work was not exhibited in Germany as we had planned.
12/09/17 by Customer
Parcel Monkey were superb ......................... obviously.
They always are!!
12/09/17 by Slime.
Good prices and service
12/09/17 by Tent Valeting Services Ltd
The problem with this service is that you will get no time indication from the courier (i.e. the third party you booked the pick up service with) as to when your shipment will actually be picked up. This forces you to stay in all day and wait for them to arrive. Whilst I appreciate that parcelmonkey is cheaper than booking with most third parties directly it is extremely inconvenient not to have ANY knowledge about timings, not even am or pm... I was informed by my third party courier that parcelmonkey is their client so nothing can be done about it...
12/09/17 by designtiger
A good prompt economic service
12/09/17 by Janet Walpole
