We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,101 reviews.
Great Service
06/07/17 by Customera
Easy to book, pay for, print your labels then......nothing. No collection, chase then re-booked then.....nothing! Ask for refund, wait 5 days for this then book with alternate trusted provider. No more business form me!
06/07/17 by David
I only used the service once and my experience was great. I found the guided purchase process easy and straightforward, followed by timely status notifications. Above all, I value accurate ETA (updated during the day) and a seamless collection.
06/07/17 by Tomas
Dependable every time.
06/07/17 by Adrian Newton
Excellent fast delivery. A fairly large box 52cm cube taken to local Post Office to be picked up by Parcelforce the following lunchtime, Thursday. Parcel arrived in Jersey Channel Islands the following Monday. I hadnt expected it to arrive so quickly. Very pleased. This was the first time I had sent such a large parceI I will use this service again.
06/07/17 by Wendy
Once again Parcel Monkey did a great job. My parcel was delivered to Cologne - Germany in just over 42 hours after dropping off at my local Post Office here in the UL. Cannot fault this service in any way.
05/07/17 by Mrs SANDRA MITCHELL
Great website, Easy process and reliable couriers. Fantastic customer services. What more can you ask from a company.
05/07/17 by Adam Leonard
I found an advert - hired & paid for a service - they got Parcelforce to deliver a parcel! - which they did - and now they want me to tell the world via some 3rd party how wonderful they are!! welcome to the present.
05/07/17 by Patrick Grant
Excelent.
I will use it again.
Good price
Fast pick up and deliveri.
05/07/17 by Alexandru Stoian
Service was easy to use parcel was collected by DPD Thursday afternoon and arrived in South Africa destination around 9.00am Tuesday well within the quoted 4-6 working days
05/07/17 by Customer
Excellent service, great value for money,
05/07/17 by jacky
Absolutely brilliant first class
05/07/17 by Darren Busby
great service and price ..highly recommended
05/07/17 by Mr Ringrose
Everything was delivered as it should have been, very happy with the cost and service
05/07/17 by Customer
Excellent service
05/07/17 by Customer
i can highly recommend parcel monkey. cheaper and quicker than even going direct to the courier.
05/07/17 by the fairy queen @ 16
Parcel Monkey has never let me down. Even when mis-judging the parce lweight. A no-hassle e-mail and job done. Highly recommended!
05/07/17 by JT
Good service
05/07/17 by Dudley Baty
Website good service but courier damaged my returned goods which were double packed which meant I got a reduced refund and list monies
05/07/17 by Customer
Parcel delivered on time no problems
05/07/17 by DH
On time, efficient and very professional, also extremely cost effective
05/07/17 by Customer Jay
Absolutely great! Thanks.
05/07/17 by Amina
It was easy to book online and had a good experience dropping off in convenient location. The job was done efficiently but I would have liked more communication with tracking information.
05/07/17 by Nicki Hilton
perfect as usual. Thanks
04/07/17 by Joseph
Total unacceptable experience, waited all day for collection and DX service never turned up and I never got a message to tell me they will not come. Wasted a whole day waiting, will never use again.
04/07/17 by banji johnson
Been using for the last year, never had any issue, easy to use site, would highly recommend.
04/07/17 by Mr Pio Cayuela
Great service, would happily use them again. Collection as planned and delivered swiftly.
04/07/17 by st brice
did the job good
04/07/17 by Customer
Seems to be OK
04/07/17 by Customer
The parcel were due to be picked up on Tuesday 27th June but it didnt get picked up until Thursday, I paid for a 2 day delivery it arrived today.
04/07/17 by Linda Geary
Easy to use. Good quick delivery
04/07/17 by Mark S
Always received cheapest rates on Parcelmonkey. Good & an easy way to compare various rates & shipping service options
04/07/17 by Amrit
My receiver was charged almost £50 in the customs (the same value of the items that I sent) although I responsibly fulfilled the required documents. In all that process I did not receive any notification nor email from the company warning or explaining me such charges. I still do not know why he was charged. The money was required by the carrier in the country of reception that I never hired.
04/07/17 by Francisco Trincado
booked a parcel on a 4-5 day service and still 10 days in and not delivered . no human to speak to just message service . just what people dont want when they have a problem
04/07/17 by big wheelies
Our Response: Hello,
Sorry to hear this.
Having checked your order, the tracking is showing it hasnt been collected. Please contact us via your Parcel Monkey account so we can organise another collection for you.
Kind regards,
Mike
Good easy service form parcel monkey, its a shame parcel force ket the whole experience down buy looking my parcel.
04/07/17 by Luke Hancock
Brilliant service, saved £s
04/07/17 by Diane
I choose Parcel Force 3 days delivery... it took 5 days, the same as cheaper DPD last time i use it.
03/07/17 by Customer
Intuitive website with a good low cost selection of services.
03/07/17 by JMG
Easy, fast and efficient service.
03/07/17 by MR D CAMERON
Excellent product, must have excellent computer/ IT management
03/07/17 by Customer
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