We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,652 reviews.
Excellent , easy to use .
07/06/17 by Customer
Speedy delivery, however I had to get in touch with the customer service which wasnt the best experience. My parcel was not collected on the day I chose so I contacted their customer service via the live chat to rearrange collection. However, the was long delays between typing and receiving a response to the extent that I gave up. Only to find out later that my collection date was re arranged to tomorrow but without me ever saying that that was the day I wanted the parcel to be collected. So I had to contact them again to change the date which I did successful, yet parcel force came to my door on the wrong day to collect the parcel.
07/06/17 by Ames
courier was good and price. only reason not 5 stars was lack of communication when parcel delivery was delayed.
07/06/17 by Customer
Scandalous I sent my packs from newcastle to glascow in the 31 May and nothing yet!!! I asked at the costumer service and they said me will let you know but nothing ...Parcel force sayd that did try to delivery my staff but is lie because nobody contact the number that I left Alessandro Alonzi 07376104364 PARCEL FORCE SHIPMENT NUMBER: UE7038969 PARCEL MONKEY REFERENCE: PM_4417370_5462723
07/06/17 by Customer
UK - Germany, all good.
07/06/17 by Andy Fairey
Very quick and efficient service
07/06/17 by Customer
First class service
07/06/17 by Richard Earl
Excellent service. Kept updated. Have and do recommend
07/06/17 by Debbie
Brilliant service thank you. First time I have used you - you were recommended to me after I was quoted £52 to send a parcel to Poland by the Post Office, using Parcel Monkey I saved £30, and parcel arrived within days, was collected from home, what more can one ask? Thank you, you will be my first port if call in future, and I will pass on the good news.
07/06/17 by Denise
Organising shipments through Parcel Monkey is a breeze!
07/06/17 by Customer
Delivered on time and good tracking information and low prices.
07/06/17 by Jacqueline Wilson
An excellent swift easy to use service that worked well and great value too. Very happy will definitely be using again.
06/06/17 by Alicia Mitchell
Excellent service and pricing from
Start to finish. Swift delivery.
06/06/17 by Daisy
Brilliant - much cheaper no frills very smooth transaction
06/06/17 by rodgers
Easy online service - parcel delivered to Spain on-time. Hassle free and very reasonably priced.
06/06/17 by Customer
Normally use Parcel2Go but they have let me down many many times let even calling me a liar without evidence due to a system error on their part, defaulting all measurements and weights.
I will always use Parcel Monkey for international delivery now. Just wish Parcel2Go werent breaking EU trading standards and getting away with it again and again and again, require evidence? just ask. I can prove the illegal choices P2G have chosen to use.
Where as Parcel Monkey simply provide the advertised service as expected from paying customers.
Parcel Monkey, you deserve good reviews.
06/06/17 by Tom Rule
Spot on, reliable as ever
06/06/17 by Pete Davies
Parcel not collected, waited and waited, still no collection attempt, went to website to report... cant report because collection was over 5 days.. "please contact support" no support contact details given, everytime i try to contact them i have to login, cant login, tried to rest login details.. no email. Fustrated is an undertstatement.
06/06/17 by Richard Haigh
Excellent, reliable service, Thanks
06/06/17 by Mr Paul Harrison
very fast... package not damaged ... just fine
06/06/17 by Ondrej Preto
Bag arrived quickly and in perfect conditions (from UK to Italy).
06/06/17 by Customer
The only issue was with DPDs tracker which did not give accurate details on the final destination.
06/06/17 by paul
Everything went great, they collected the parcels from my house and delivered them to my house overseas quicker than expected. I could track my parcel online. They were supposed to be at destination point between 4 to 6 days. They were delivered on the 4th day early morning! Only thing I would ask for was a text message or a call ( before arrival) to the person expecting the parcel. Other than that I am super satisfied! Already recommended to friends. Cheap, fast and easy! Thank you!
06/06/17 by Margarita
Fantastic. We will use again.
06/06/17 by 1st 4 Signs www.1st4signs.net House Signs
Brilliant my son got his parcel in Demark very quickly and well done parcel monkey for a brilliant service
06/06/17 by Customer
very good!!!
06/06/17 by Customer
Great service and prices. Definitely use again and would highly recommend.
06/06/17 by Lesley Wyman
Always the cheapest price and have never had an issue with them. Would reccomend.
06/06/17 by Customer
Good, turned up in one piece, have used them many times before and at this rate I will continue to do so. Reliable. Not had any problems so far so have no idea what happens when something goes wrong.
06/06/17 by Customer
Customer support is so arduous you should just accept the loss of your parcel from the start.
06/06/17 by Customer
Unfortunatley the delivery service made an erroe and parcel was a day late.Not parcel Momkeys fault ,but reflects on them
06/06/17 by Mr. Clive Bolton
Super service, in time, detailed, perfect price.
06/06/17 by Customer
Easy, quick and cheap to use!
06/06/17 by Customer
Your service always falls short of your claims and your customer service fails to respond to questions by persistently sidestepping the issue
06/06/17 by Mr Knight
Always collect when place order although I think its expensive
05/06/17 by Customer vicki wells
Cant fault them parcel delivered safe and as stated ????
05/06/17 by Customer
Website easy to use. I took my parcel to the Post Office. It arrived safely and on time
05/06/17 by Linda
My parcel hasnt been collected
05/06/17 by Customer
My package has just arrived at destination and everything inside is smashed. Never use this service!!!!!
05/06/17 by Customer
Fantastic service and extremely well priced
05/06/17 by Customer
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