We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,108 reviews.
Great service, allways in time
17/07/17 by Customer
Yes, very happy with Parcel Monkey, though I think you have to be careful in selecting the carrier. In my opinion Hermes & Yodel have been at times frustratingly unreliable.
17/07/17 by Customer
Had a parcel delivered was damaged at the other end box was damaged unusable iteam had to pay the buyer full refund tried to make a cliam got mugged of constantly uploaded pic of before packed and after with the damage was told a claims adviser would get in touch two months down the line still not forward going down legal route enjoy the the legal cost parcel monkey happy to take my money thow not so happy when thing go wrong messed with the wrong solider
17/07/17 by Garylee Erskine
Good service. Does what says on the tin.
17/07/17 by No Happy
Awaken the Senses
Order was collected on Wednesday and Saturday morning it was on my doorstep.
Very happy
17/07/17 by Jaco
Wow!! Very impressed with this sevice.....and what a saving!!
17/07/17 by Mandyminx1
I tried it for a first time and everything went really smoothly.But I think more options will be beneficial,I placed my order with no problems and my sister wanted use your services as well but there was just little option- expensive and with no pick up.Apart this it was great;)
17/07/17 by Customer
Everything fast and on time
17/07/17 by Customer
It was easy to book, print labels and drop off parcel. Device and tracking was excellent. But unfortunately it came damaged. I packaged and used a bubble wrap, but content inside leaked. Will still use your service in future, if need it.
17/07/17 by Alexk
All collected & delivered as arranged. Very good
17/07/17 by Mr Anthony Clive Palmer
Fast and reliable
17/07/17 by Customer olushola
Parcel arrived on time and intact for a very reasonable price. Thank you will use service again.
16/07/17 by Cw
My first time using PM, after a string of poor performance by a competitor, and with a lot more business to come I need a reliable courier service. So far not so good. The booking went OK, though the courier was a day later than I was advised in collecting. After that it all went dead. The tracking didnt work, the tracking number I was given said to be invalid, no info on if the delivery has been made or not, so left wondering.
16/07/17 by Knox Anchors
Didnt get a text with the 1 hour collection time as per the info On collection the driver refused to sign the receipt provided by Parcel Monkey and was somewhat rude when asked to do so!
16/07/17 by Customer
I am very impressed by how easy it is to use Parcel Monkey.
My parcel to Spain posted on a Monday arrived on the Wednesday, how quick was that!
Thank you Parcel Monkey
16/07/17 by Heather
Collected UK on 10th delivered Germany on 12th.
Cant get better than that. Good old parcel monkey.
Francesca de Thomaso.
16/07/17 by Customer
Great service
16/07/17 by emily
Arrived on time as promised and took collection of a large parcel. Arrived OK at the other end. Fair price charged. Online automated email system was very good.
16/07/17 by Kevin
Great value and serviceCollected on time and arrived in perfect condition will definitely use again and great prices thank you
16/07/17 by Martina
Very good service, driver collected parcel and it was delivered the next day. What more could you ask for? Tracking worked, price was reasonable.
It would be nice if you could have a delivery time window, that may depend on who the carrier is though.
Overall very happy with the service
16/07/17 by MJC
I always use parcel monkey and would highly recommend them, competitive prices and great service x
15/07/17 by Natalie Stringer
Theyre happy to take your money for extra insurance, but wont payout when your parcel has been damaged by a courier. The parcel had a big hole in it but they refused to accept the claim, Ive used them for years and didnt expect such ****py service. Needless to say I wont be using them again.
15/07/17 by M C
Just do well what it says on the tin!
Thank you
15/07/17 by Mrs. Angela Logue
Fast delivery
15/07/17 by Customer
I am their every day customer and they never let me down.
They are the best and most important affordable. Definitely would recommend it.
15/07/17 by Monika Ciesielska
Overall good service. But incorrect information given regarding dpd. As of july 2017 halfords DO collect on behalf of dps. Your website said they do not. Which nearly resulted in me not using their service.
15/07/17 by Bracknell17
Great all round performance drivers really helpful.
15/07/17 by customerSteven Magson
Highly recommended. Easy to use, efficient and effective.
15/07/17 by F.J. Beerling. International author
I was very impressed with the competitive cost of sending a heavy parcel to Denmark. The whole process was straightforward and the parcel arrived sooner than expected. I shall definitely use Parcel Monkey again. Roger
15/07/17 by Roger Johnson
Quick, simple, efficient- brilliant from Parcel Monkey
15/07/17 by Richard S
Easy to use & good price.
14/07/17 by P Munro
Ive used Parcel Monkey on numerous occasions and I was happy until recently where the courier they supplied could not another courier on 2 occasions and then kept my money for it..I wouldnt recommend this service as there customer service isnt up to much either..
14/07/17 by Unhappy returning customer
Nice good well-done
14/07/17 by Customer
Nice and easy with a great price. Whats not to like.
14/07/17 by David Swain
Very cheap service because of its bad customer services and no help to customers in their right and jenuine complaints
14/07/17 by Customer
Our first experience, all went well, parcel arrived safely and at a much better price!
14/07/17 by Customer
Everything was fine but the price. I would have given a 5 star if it wasn t for this.
14/07/17 by Nikos
Does what it says
14/07/17 by Graham Taylor
I have received my parcel. I booked it a week ago and have been on the phone to parcelforce twice and 3 times a day trying to get them to pick the parcel up. Eventaully they picked it up yesterday so amexpecting to recive it tomorrow. Please advise when I should expect it. As the service and cost to me in time and phonecalls and from the paarcel collecteer- please issue me a full refund and explain why the service was so appalling? Regard Liz Rollisson UF68288325 colection RM15 6DA & delivery YO26 8JA
14/07/17 by Liz
Our Response: Hello Liz,
Thanks for taking the time to leave a review.
Sorry to hear about the issues caused by the carrier you chose via our quote engine. Please contact us via a support ticket so we can investigate this for you.
Apologies for any inconvenience caused.
Kind regards,
Mike
Arranged for a collection from Sydney, Australia delivering to UK. Parcel was collected on Tuesday, I received a call from DHL in Derby that day confirming reason for import. The parcel was delivered to me on Thursday afternoon with no problems whatsoever. Excellent service.
14/07/17 by Linz
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