We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,501 reviews.
Good value great service
06/10/17 by nicola mckeown
All good with my delivery
06/10/17 by Crantock Surf Life Saving Club
Great driver, picked up on time no hassle web site, used before will used again
06/10/17 by Lynn Stone
Great service. First time to use parcel monkey and will be using again
06/10/17 by Customer
Very badly....you never contact or give right tracking status...one star you dont deserve...I will not use your services again
06/10/17 by Customer
Quick easy, cost effective parcel booking.
05/10/17 by Customer
Booked local courier CitySprint (who operate right up until late at night) via ParcelMonkey to collect an exercise bike I had bought on eBay. First collection attempt was unsuccessful because CitySprint courier was later than the time slot I stipulated, so I contacted Parcel Monkey via their support ticket system and was issued a refund promptly. Rebooked the collection and all went fine second time round.
Excellent customer service and to pay just over £15 for a local collection of a heavy, bulky item is way cheaper than many courier companies can offer to non-trade customers, so it’s well worth going through Parcel Monkey.
05/10/17 by Ed
Quality service
05/10/17 by Gary
Straight forward, good value, easy to use. Great!
05/10/17 by Paul Dutch
Used Parcel Monkey to find a service to urgently courier documents from UK to SA. They gave me Parcelforce as one of the options which I accepted. Sent 12 Sep, delivery promised 3-5 working days. Now 5 Oct and documents have still not been received in SA. Parcel Monkey tell me to contact Parcelforce, and Parcelforce tell me to contact Parcel Monkey. Both these companies are f%*"@ monkeys. Do not use either of them.
05/10/17 by Darren
really quick and easy to drop off with the printed label
05/10/17 by NIKKI4GILES
Used Parcel monkey to send a present to my grandsons in South Africa. They were not up front about extra charges which resulted in the parcel being held near enough to ransom until extortionate extras were paid for. This cost more than the parcel was worth and delayed the delivery by a week. Will not use parcel monkey again or DPD who I used through parcel monkey.
05/10/17 by Lesley Hollier
Collected on time and delivered safely.
05/10/17 by Customer
Seamless experience, thank you!
05/10/17 by Alex
Delivered within forecast period & undamaged.
Can ask no more.
05/10/17 by David Irvine
Id really like to give zero here. Lies and more lies. A aprcel sent through them in June ended up coming back to the UK and they have disposed of it without consulting us. And then they hide behind some offshore "live chat" Shockingly bad service and I will never use them again. Cheap is only cheap when it works.
05/10/17 by Gary Scott
Quick and easy
05/10/17 by Annie
Only reason Why Im using Parcel monkey is the price. If you need to track a parcel or there is some issue with your parcel is better just to ring the courier directly. PM customer service is not on top quality same as the tracking service.
05/10/17 by Mariyan
First time sending a parcel and Im really happy with the service. Easy in all aspects, collection and delivery. I really recommend and Ill definitely use more the Parcel Monkey
05/10/17 by Vanessa
Great service and value for money.
05/10/17 by Customer
A bit sceptical of using a service like this
But I honestly cant find a bad thing to say.
Saved me a fortune as well
05/10/17 by Customer
Smooth transaction. Parcel collected when promised and delivered promptly. A little more communication between collection and delivery - there was a weekend in the middle - would have made it perfect.
04/10/17 by Baz
does exactly what it says on the tin
04/10/17 by Customer
I have moved lots and lots of things to France this way. Great value for money and excellent service too.
04/10/17 by France
Brilliant. First time & certainly not the last as happy with pricing & quick service
04/10/17 by Shay
very good indeed ... at picking up day the driver try to ring me and I missed the call .....but once I called him back he managed to come back to me in half an hour. ..excellent service
04/10/17 by marianna
Fab service, easy to use website. Going to use again and again ????
04/10/17 by Linda Colton
Hi the worst service what I used before. Company promised 3-4 days delivery time thats why I.choosed them. I dropped off the parcel at the depot to not waiting for collection. Was keep tracking my parcel so The first 3 days beeb waited to leave the Aberdeen depot thats was the drop off point as well. We are over a week and the parcel still sitting in Germany. I will feel.myself lucky if my parcel will arrive after two weeks. The reason I choosed This service as I did sent my previous parcel. Now Im very disappointed I thought I can use this delivery service as regular like 2 parcel weekly.
04/10/17 by Janos Czibula
Very reliable
04/10/17 by Youssef
Sent a letter to Sri lanka and received within 3 working days.
04/10/17 by james A
The day of the collection the driver never showed up. I tried to contact Parcel monkey without success. Ended up contacting DPD even though it specifically said not to. They told me that the driver had said the property was closed. That was a lie as it is a buildibg with several flats and I took the day off work and did not leave the house the whole day. On the second day I got a message that collection would be done between 1pm and s 2 pm but they did not show until 5pm. This has cost me 2 days of work. Not happy at all.
04/10/17 by Customer
A) The delivery date is long after the date given before i ordered. B) there is no phone number to contact the delivery company. although there is a chat or email address, from the feedback others have left one can deduce that its a waste of time. SO FOR ME THIS IS A ZERO RATED COMPANY
04/10/17 by Customer
We are business sellers and not happy with few recent service by DPD in relationship with parcel monkey. We sell on ebay and recently our sold items sent outside UK has been delayed or lost.
04/10/17 by Customer
Your drop off centre at Currys PC world is full of irresponsible staff and manager. The parcel was dropped there on 27th Sep before noon but they kept returning the driver for 3 days saying there is nothing for collection. They only found the parcel to be lying in their storage area after I spent an hour in the store chasing the manager and another staff member. It was only collected after 3 days when I had to spend the entire day on phone with DPD staff to arrange re-collection as there were original documents to be received by the receipient by 5th Oct for a visa appointment. Now the parcel expected delivery is 9th Oct and the appointment had to be cancelled. What was the point in paying for a 2-4 days service if this the appalling standard of people working for you ??
04/10/17 by Customer
Our Response: Dear Customer,
We sincerely apologise on behalf of DPD for this.
Please contact us via a support ticket or Live Chat so we can report this to DPD and have this issue resolved.
Kind regards,
Mike
great service 5 star
04/10/17 by Mr James McKenzie
Lorena, Lukasz, James, Mike, Joe, Jack and Jason are the best!!
I love those guys so much as they have all helped me at various times with any issues I have faced. I use PM all the time as they are always there to help me with the various questions or issues I have.
5 stars all round.
x
04/10/17 by Customer
Quick collection and delivery time - Totally recommended!
04/10/17 by Customer
No issues and it went like clockwork :-)
04/10/17 by Customer
Very easy website to use and very reliable. My only small quibble is that if the chosen courier doesnt deliver to the recipients address you only find that out at the very last stage. It would be good if this info could somehow be given when you type in the recipients address.
04/10/17 by Customer
I am disappointed by the poor service I have received from Parcel Monkey/ TrakPak. My parcel was due for collection by TrakPak on Tuesday 3rd October 2017 but no one came to collect it. Customer service advises; "I am very sorry to hear that your parcel was not collected by the couriers. We take the booking and hand the details to the carrier who then instruct the driver to come and collect the parcel(s)".
04/10/17 by unsatisfied customer
