We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,101 reviews.
Excellent service and price
If you are wanting to ship big items without the big price tag, Parcel monkey are the people to look for
Never had a problem with Parcel monkey
19/06/17 by SoundDept
Yes very pleased with the service.
19/06/17 by CustAndrewomer
This is the second time I have used this service. Its so simple, clear, quick and easy. Will definitely use again
19/06/17 by Jill Reid
Great service,picked up on time at a fraction of the post office cost
19/06/17 by Customer
Perfect service. Definitely cheaper than Royal Mail. Very happy with it
19/06/17 by C.C.
An absolute nightmare. Having paid for next day delivery we ended up having to collect the parcel ourselves from a DX depot near Heathrow 9 days after it was collected. They werent going to deliver it for another 4 days. We are a business and on site all the time. Parcel Monkey still hasnt resolved the matter several days after bringing it to their attention. 2 days after raising a complaint we contacted Parcel Monkey again only to get the following message: "Hello, I have sen a follow up on this matter to our claims department to look further on this again and we will advise you accordingly as soon as we have received any new information. Should you any other concerns, please let us know. Kind regards, Ellen.R " They cant even spell properly or write correct English. Choose a reputable courier company (not DX !), and book directly with them.
19/06/17 by Henry
Shipped from the UK to France & it was very quick and cheap. Found the best deal.
19/06/17 by Abigail Cummings
EFFICIENT RAPID SERVICE WITH THE BEST PRICES HIGHLY RECOMMENDED
19/06/17 by L B Jones
Arrived without any problems and within timescales. Thank you.
18/06/17 by Janet Jenkin
It was easy sending parcel with you.
18/06/17 by Customer FM
Fast and efficient delivery
18/06/17 by Chris Andreou
Absolutely fantastic! Thank you so much!
18/06/17 by Fiona
Parcel Monkey made it very easy for me to book my parcel collection.
It was a very quick online process and also very straight forward.
Gordy (our DPD driver) arrived as arranged to pick up the parcel.
Will use again as prices and service are better than Royal Mail.
Very happy with Parcel Monkey who make the choices very clear.
18/06/17 by Kerri
Brilliant service cheap fast and reliable thank you very much
18/06/17 by Customer
Parcel arrived on time. It was the cheapest price I managed to get and I was able track its location throughout its journey.
18/06/17 by huy
Easy and very convenient at a great price
18/06/17 by Customer
An excellent service, no doubt about it.
18/06/17 by NewToEU Dot Com
Easy to book, picked up on the dy promised, great rate as well. Will use again.
18/06/17 by Lew McAllan
First time I used them and everything was perfect from start to finish.
Excellent
17/06/17 by Rumana
Everything arrived in perfect condition and in few days. I will use it again for sure if needed!
17/06/17 by Customer AV
Parcel Monkey is the best. Affordable and fast
17/06/17 by Customer
Very helpful, reliable & efficient service.wll definitely use again.
17/06/17 by Theresa Brewster
Good service
17/06/17 by Dominic Hughes
Beat everyone else on price ,tracking service was great and delivered on time . Highly recommended
17/06/17 by Customer
All our parcels were damaged in transit and were returned to us as they were rejected at the receiving end. We had no communication from Parcel Monkey, and were alerted to this by the company we were returning them too, and the arrival of the parcels back with us. I am keen to see how Parcel Monkey compensate us for the damage of the goods, and refund of the cost of service. Sending an automated Trust Pilot link before completing a satisfactory customer experience is bad customer service.
17/06/17 by Customer Alison
Delivered as promised for less than thought.
17/06/17 by Customer
Good reliable service especially with royal mail.
16/06/17 by Truth Review
Cant complain about the prompt delivery but trying to get in touch with parcel monkey when on my dashboard it requested that I get in touch was frustrating. No phone numbers were listed and non of the suggested questions on the contact us page were relevant leaving me not knowing if there would be a problem picking up my parcel after the weekend. not being able to speak to a person is reason enough for me not to use them again. Very frustrating
16/06/17 by Kevin Hopkinson
All fine thanks
16/06/17 by Mr THORN
Easy to get pricing, including to outside the UK. Our package was shipped from U.K. to Croatia in the promised timescale.
16/06/17 by A Customer
I would rate parcel monkey and dpd a proper fat zero. I booked a courier service using parcel monkey and I chose DPD. My 2 parcels disappear in the middle.of thin air. I made a formal complaint and it took "dpd" around 28 days to make it official that the parcels.wrre lost. I dont know how its possible to loose 2 parcels that are around 40cm x 40cm so they were not quite small. And because I didnt kept my purchase receipts I.lost nearly £200 that was the value.of the contents. Every time I contacted parcel monkey regarding an update of my claim I got really stupid questions from the assistant. I am very upset because it was nearly £200 in clothes and shoes and it was also a present for my family over seas. I will never use those 2 companys and I dont recommend their services. Incompetent people that loose parcels so no trustworthy.
16/06/17 by Raquel
Very smooth pick up and delivery. Excellent price too.
16/06/17 by Customer
Excellent service
16/06/17 by whitij00
Parcel not collected on the day promised.
16/06/17 by Customer
solved a problem finding suitable carrier
16/06/17 by Mr Colin Gibbon
Cheap rates and great service
16/06/17 by Customer
Our suitcase arrived in Canada in excellent condition in only 7 days. The price was very reasonable and the web-site user friendly. Thank you!! We would absolutely recommend Parcel Monkey to others!
16/06/17 by Judy Bartley
It was very easy to order to order the courier online, the parcel arrived quickly, and was undamage.
16/06/17 by Mr Muir
Website easy to navigate and use. Prefer to use parcel monkey over others - more competitive and user friendly. Have used before and will use again! Very good!!!
15/06/17 by Nina
Competitive Price, Timely delivery and excellent progress report on delivery to recipient for a bulky parcel
15/06/17 by Customer
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