We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,653 reviews.
Excellent value for money. Very easy to use.
19/05/17 by Elf Tea
Useless and even the customer service! I bought a delivery from London to Nottingham in 24 hours! the parcel should have arrived on Wednesday it is Friday and they are still saying to me to bear with them that they are looking to give me an answer! USELESS and NEVER AGAIN to pay cheap and loose parcels it is not worth!
19/05/17 by Paola Merlo
Visited so many parcel delivery websites before visiting yours and they were all very negative, cant accept your parcel because....to heavy...to big...lightweight but to big... etc.
Your interface asked for the weight and size and where its going from and to where to. SPLENDID
and my parcels arrived in 3 days to Irish Republic EXCELENT
19/05/17 by Mike Concannon
It was all quite smooth until I made a mistake in the payment section and found it hard to get back to the part where I could complete the transaction. I finally (after circulating round the website a couple of times) located the link in light blue at the bottom right hand corner. I think this could be more prominent.
Apart from that it was all good.
19/05/17 by Roy Wood
Very bad. I sent a post which will not be more than 100 g.but I didnt have a option to select 100g, so got to select 1kg.now received a extra charge of £4 saying its weighed 2kg.which is ridiculous.
19/05/17 by Customer
Booked at 9am picked up at 11:30 and delivered by 14:30 and you can track your parcel all the way.
Very good service thank you
19/05/17 by Pete
Very cheap and fast shipping in the world! Highly recommended
19/05/17 by Customer
Quick; easy; simple; reliable; good prices !
19/05/17 by Patrick O'Neill
Easy to use website, with different options easy to follow. Not too expensive, good tracking information. Would definitely use again
19/05/17 by Mrs Patricia Summerfield
Excellent, straightforward process. Would not hesitate to use every time.
19/05/17 by Customer
Easy to use, simplistic postal options, good pricing. Will use again
19/05/17 by Customer
I had to post some heavy vehicle brake parts, which were at the limit of the
weight allowance allowed. However Parcel Monkey found me a very good deal and the parcels arrived at there destination well within the period of the contract, and at a lower cost than some other companys.
I would strongly recommend using this facility again.
19/05/17 by Arianne
Giving you ***** star ⭐️
19/05/17 by Mudassar Shafi Khan
excellent job - swift delivery
18/05/17 by Customer
great service
18/05/17 by Pam Kullar
Quick service
18/05/17 by Trudy Tonna
Great price and ease of setting up. However when I took the package to my local post office the Bar Codes could not be scanned as they were not recognised. The Post Office had to manually enter and check the package before posting.
18/05/17 by Mark Bayley
Fast efficient service again.
18/05/17 by Bashie
Unfriendly site
18/05/17 by Mr Ofer Lupo
I do not understand why Parcel Monkey cannot give a more realistic and workable collection window. The parcel I booked with them was collected by ParcelForce, with Parcel Monkey quoting a ten-hour collection window - 0800 to 1800. If I had booked direct with ParcelForce, they could have offered a two-hour collection window. As it was, I waited in all day only for the parcel to be collected six minutes before the end of the ten hours. I will be booking direct in future.
18/05/17 by Susan
Was simple and an easy thing to setup and work through to send a parcel that the post office would have charged me double for! Very pleased with it, will use again and again!! :)
18/05/17 by Phillip Reed
said was 2 days - collect Friday didnt arrive till Tues
18/05/17 by Customer
Satisfactory service
18/05/17 by Customer
Very Fast and efficient service
18/05/17 by Andrew Clapham
Good and fast service and for they same service it was cheaper than other companies. Thanks
18/05/17 by Customer
Excellent service. I used the live chat to ask a few questions and got quick and clear advice. Ill use it again!
18/05/17 by F Binney
The parcel was picked up when stated, the process of arranging it was quite clear . All the forms etc needed were promptly sent to us .
The parcel arrived in Australia in 4 days!. We are delighted with the service and will definitely use it any time we are sending parcels. The cost also was the best we found.
18/05/17 by Jackie Bowden
Good rates , easy instructions and all went to plan
18/05/17 by Susan
Apart from some confusion around the shipping label, the booking experience was good. Plenty of drop of points near me and the parcel arrived on time in one piece (thanks DPD)
Im still trying to figure out how Parcel Monkey made DPD more accessible for less than half of the price!
Will use them next time again
18/05/17 by Mattias
Great service !
17/05/17 by L. De Re
Very good service
17/05/17 by Petar Natov
I needed to send a gift to a relative in Dubai. Got a very competitive quote from Parcel Monkey , much cheaper than going direct to courier. Had to use chat to check a couple of details but they were very helpful. Arranged my delivery , dropped parcel at a local DPD drop off and it arrived in Dubai in 3 days, tracked all the way. Great service ! Would definitely use again.
17/05/17 by Eden1996
Parcel arrived unrecognisably damaged.. the item inside ruined.
17/05/17 by Amber McDonald.
Excellent service thank you
17/05/17 by Sara Maryam
Perfect early collection and full tracking service!! Just what I was after will use again. Thanks
17/05/17 by Dani
Excellent! I would recommend this company to anyone.
17/05/17 by D H
Got my parcel delivered. Was given good instructions to follow.
17/05/17 by New customer
Parcel Monkey offer a service that delivers what it says
17/05/17 by Stuart
Excellent service and very reasonable price. Delivery even faster than expected. Highly recommended.
17/05/17 by Nicholas
No problems. Simple to do.
17/05/17 by Ashleigh
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