We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,652 reviews.
Excellent service, hassle free, easy to use, very cost effective and efficient.
15/06/17 by Mark Hodge
From the collection (very friendly post lady) to delivery. The service was excellent. We have used Parcel Monkey several times and feel confident that our goods are delivered in tact and within a very reasonable timescale.
15/06/17 by Christine Powell
Wonderful service, value for money. I wouldnt hesitate to recommend Parcel Monkey.
14/06/17 by Customer Susan Wykurz
have used them in the past where a parcel was lost and took a while to get compensation sorted but these things happen , just make sure your parcels are well insured . would use and have done again .
14/06/17 by Customer
All great except that Parcel Monkey gives no optional receipt or order form printout for the courier driver to sign. One small extra step like this would have eased my mind, knowing that I at least have proof that the package was collected; in the event of a dispute in delivery.
14/06/17 by Robert
I would rate it 0 stars. Dont trust the other reviews left. This company is so bad its indescribable. Because your parcel is shipped with them you have no control over it and they need to contact the courier, however all they do is sit on their bum all day and do nothing because the shipping company comfirmed that they have never been contacted by them. Dont do it just pay the extra amount to ship it yourself. Trust me you will save yourself nightmares!
14/06/17 by Tessa Spielhofer
Great service, you got my clothes to the Isle of Man in good time.
I would have used you to return them, but I did not have access to a printer to print the consignment page.
Thanks again.
Mark.
14/06/17 by Mark
Strong aluminium casting wrapped in cardboard arrived smashed at both ends ! What the heck could they have done ? Useless claims proceedure, fobbed off 3 times already.
14/06/17 by David Scholes
Excellent service
No problems, fast same day delivery. Sorted a mistake made by FedEx. Top notch company with excellent prices.
14/06/17 by Customer
Fast delivery, tracked online. Perfect! Thank you! Would recommend!
14/06/17 by Jana
Organised parcel collection through Parcel Monkey and they didnt collect! Had to rearrange but very delayed by this point. Probably more ParcelForce at fault than Parcel Monkey but no explanation of why or any offer of further help.
14/06/17 by Collette Gould
very good service parcel arrived to days early very happy
14/06/17 by Customer
Easy to use website, 100% reliable, my fragile item was received the next day, in perfect condition. Thank you xxx
14/06/17 by Sarah Kinghorn
Very good company to use, no problems to date.
13/06/17 by Tims
pick up on day, delivery on time. nothing to say against
13/06/17 by Customer
The delivery and collection was on time as described The tracking system didnt work at all so no need to waste your time checking your delivery status The condition of the box was horrible when arraived as it was totally damaged BUT thanks god I wrapped all my staff inside the box
13/06/17 by Customer
Swift, easy to work with. Trackable parcel which was great. Clear instructions. No idea if cheaper or not to go direct, but I will use parcel monkey again as I was happy with it.
13/06/17 by Customer Gemma
parcel was not picked up after 3 days, they must have known that it was not collected, if a courier company does not pick the parcel up, then its not a courier company, its a take your money and do nothing company, the company I was sending the parcel too, now thinks Im a unreliable business and will probably not use me again, therefore I will never use this courier company again and rate them very poor, which is a fair review.
13/06/17 by Stephen Rooney
I was a bit socked on the fact that no id was required before being handed the package.
13/06/17 by Customer
Service was first class. Thank you.
13/06/17 by Mrs Marshall, Northumberland
Good reliable service as always
13/06/17 by John Dobbs
Great service, great price.
13/06/17 by Ade Probert
Booked on-line, parcel collected & delivered, simple. Will definitely use again.
13/06/17 by Boleyn Recovery & Fleet Services
Easy, convenient, competitively priced parcel delivery
13/06/17 by M Linden
The drop off point never forwarded the parcel to dpd so the customer cancelled and we had to refund No apologises or refund from DPD
13/06/17 by Customer
Excellent pricing, easy and quick to use.
Excellent on line help with any queries
13/06/17 by Jaws motorcycles
Only just started using ParcelMonkey but been good so far, nice clean website design thats easy to use, price comparison works well, havent found anything better as yet.
13/06/17 by Jim Shuker
Excellent service at great price. I would highly recommend.
13/06/17 by Kevin Watson
Now my third time using this site - its easy to use with great discount on RM pricing for the same service.
13/06/17 by Customer
Fantastic price, £20 cheaper then going directly to parcel force but still using them, how ?
Shall use again very highly recommended
13/06/17 by Customer
Not as simple to use as some of the other sites to use. I got there in the end but the quote system got me all the way through to the price section before telling me that my parcel was too big for the service I had picked. Incidentally my parcel has also been damaged by the carrier and not delivered. Not a good experience all round.
13/06/17 by Marie Bettinelli
Easy to use and delivery on time.
13/06/17 by Mary
Parcel arrived on time and prices are competitive.
13/06/17 by Diego
So easy to send a parcel in UK and overseas. Happy with the cost. Parcel tracking excellent. Ive used this service a few times without any issues and will continue to use them. Very happy with the service.
12/06/17 by Trisha
Im extremely satisfied with the quality of your service!
12/06/17 by Alexandra
Fantastic service. Collected and delivered very promptly.
12/06/17 by Customer
the tracking no give to me whe i booked to collect the parcel was wrong
12/06/17 by Customer
All worked fine with no problems. DPD were good.
12/06/17 by Patricia Brand
I used parcel monkey to send a parcel overseas. It was the first time I have ever done this and I was told the parcel would reach there on a specific date. Turns out information given to me was 100% accurate. The only reason I have not given a 5 star review is because this is the first time I have used them. Will definitely use parcel monkey again if I need to send a parcel somewhere.
12/06/17 by Sanjay S
Efficient and fast service
12/06/17 by Customer
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