We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,501 reviews.
Fabulous service. From London to the south of France in less than 48 hours, at a very competitive price. No visible damage to the parcels.Highly recommended.
21/09/17 by Bryan
What a complete and utter waste of time this company is,I think the only thing they have got correct is the Monkey because that is who runs it a load of monkeys and that is being unfair to monkeys.At this moment in time I am in dispute with them and have taken court action which is active at this time so I do not want to say to much as this may jeopardize my situation.All I will say is proceed with caution and have a good look else where first.Tay are a complete waste of time and money. BE WARNED.
21/09/17 by Trevor Leary
brilliant! easy to follow steps and parcel arrived in 3 x days!
21/09/17 by Annie
Avoid!! They do appear to be a bit cheaper than others, but they arent reliable. I used them quite a lot for sending parcels to customers. But for many times, they didnt send through the collection request to couriers so couriers didnt come and pick up parcels, and all they could do was to reschedule the collection for next day. Waste of time. When your item is prohibited, like cameras etc, they dont send these but they still took your order/parcel, and then you have to pay for the parcel to return it to you. So waste of time and money. I will never ever use them again. Its not worth it for the slightly less postage fees considering all the trouble you might be in.
21/09/17 by Grace
Brilliant price and fast delivery.
21/09/17 by David Gray
Always do as promised ad prices are competitive.
21/09/17 by Nav
superb service
21/09/17 by Customer Roy Bourne
Excellent and value for money....top notch.
21/09/17 by Lesley Coyle
I was happy we the service but it not a 2 day service two Germany as it said online but good service. And great price .
21/09/17 by William. Mackenzie
Great service very pleased.
21/09/17 by K B
Ive had issues before with collections from this address...far out in the sticks...but this collection went as cool as clockwork... Big thank you
21/09/17 by Andrew Hall
Excellent service yet again!
21/09/17 by Customer Lynn McDonald
I changed the pick up date it was confirmed yet they still collected on the original date. Delivered earlier than they predicted which meant it got dropped of somewhere else. But it did arrive and in good condition.
20/09/17 by Customer
Never expected to get a quote from pracelforce that cheap best quote over several sites
20/09/17 by Customer
Very Slow, Tracking didnt work. Constantly had to ask for tracking updates as it wasnt working on the website.
20/09/17 by Ryan
Brilliant service from start to finish
20/09/17 by Elaine Phipps
Thank you very much for a first class service
20/09/17 by T Upton
Easy to use. Several Drop off points. Parcel was received in USA in 5 days. Will use parcel monkey again.
20/09/17 by Kim Skett
Easy and efficient
20/09/17 by Customer
took about 1 min to use . great site !!!!!
20/09/17 by j.davies
Good service. Only reason I havent given 5 stars is that the delivery took 4 days and I was advised it would take 2-3.
20/09/17 by customer
no issues a simple and efficient experience
20/09/17 by Ray Brewis
Competitive price. Only drawback was that it was not made clear at the start of the transaction, only once one has paid was it explained, that there could be up to an hour wait for the labels, etc., to be e-mailed back to the customer. In my case I needed to take the parcel to the post office urgently and before it closed. Of course, once aware of this aspect one can plan accordingly. With this in mind, I would Parcel Monkey use again.
20/09/17 by David L.
Took a little longer to deliver than expected but overall pretty good
20/09/17 by Customer
Very impressed with Parcel Monkey. Have used them several times now to send birthday & Christmas presents to Australia for my grandchildren and they have never let me down yet, and at very reasonable rates. Will certainly be using them again closer to Christmas.
20/09/17 by Val
Excellent experience
20/09/17 by Emil Ivanov
I sent a parcel to France last week using the Parcel Money website. This was delivered by the DPD courier within 2 days, exactly as advertised. Thanks guys !!
20/09/17 by S T
Everything went well
20/09/17 by EB
Great service as usual.
20/09/17 by Jennifer
Very easy to use website and only basic information needed to get courier arranged. I have used parcel monkey many times and would happily recommend their service.
19/09/17 by Mr MARTIN WOOD
So this is my story... still not resolved, and please note I will get a reply from PM to open a support ticket FAO manager.. do not try this attempt as you are wasting your time... I booked a delivery for a Wednesday due to arrive on Monday, this was my clothing for my vacation, I decided to ship it instead of taking it with me on the plane. Monday comes it didnt arrive, I leave it till Tuesday still not... I live chat with PM and all Ian, Samantha, Jamie,Ashley including the Manager Lukasez have to say is they will be in touch with DPD and give me an update shortly, Wednesday comes Thursday comes Friday comes and still the same message... they have no update. Lukasez promised me an email with an update on Saturday. Saturday comes and passes no email... why did I think I would get. They were lieing straight out to me that they messaged DPD when DPD received none.... They back themselves up by saying that where they send the message to is not on the same system as where customer calls come to... what rubbish it is all under the same tracking code so all messages come up AND as soon as I forced Lukasez the manager the send a message DPD all of sudden DPD did get the message, out right lies!!!! So I take this matter into my own hands I contact DPD myself and immediately they have an update that the parcel is lost and they will open it to investigation and by the way they tell me no investigation has been opened as they have received no correspondence from PM... how shocking. So I leave this over the weekend. On Monday without PM knowing I contacted DPD I asked them for an update and the same thing from Lukasez no update, when there was an update that the parcel was lost and it is open to investigation... all done behind their backs!!! try imagine how frustrating.... no case over your vacation in the mountains having to waste your time and money over this. and besides ZERO customer service! Finally I got Lukasez to message DPD, I contact DPD and they have finally received their first message one week after the parcel was supposed to have been delivered!!! they dont bother chasing this, on Tuesday I contact DPD and ask them for an update when they kindly update me my parcel is LOST, now I have to open a claim... unfortunately DPD cant do it it has to go through PM. I contact PM I ask them to open a claim they push this off by saying we havent received a message from DPD that its lost... this is all by the manager who is supposed to be the most important there, whose customer service is below below zero!! fine I do my work and I contact DPD to message PM, this is supposed to be their work. Anyway I do it... On Wednesday they finally receive the message and they send me the claim form... fill that in 4 weeks later they offer me £314.27 what embarrassment to the company.... I ask for some compensation, Lukasez answers me by saying we are giving you £300... thats insurance coverage nothing from them. He doesnt understand why I expect compensation. I told him when I get treated by Monkeys I feel like I need some compensation, for all the lies and aggravation and no customer service. If you read this, I believe you will not take the risk of using PM, I advise this is not the first time using PM it is all straight forward when the parcel gets picked up and delivered but as soon as something goes wrong and you have to contact PM they have no idea how to deal... who has ever heard of a company with no contact number???? USE AT YOUR OWN RISK
19/09/17 by Rachel
Good value. Parcels collected and delivered as stated. Website and tracking easy to use.
19/09/17 by slate
Very good, parcel arrived and no problems. Thanks.
19/09/17 by Customer
Parcel was booked for 2 day delivery. Instead the parcel arrived 7 days later. As per tracking tyenpaecel was sitting at the drop off store for a couple of days. Inside the parcel were items we wanted to use for our wedding. As it arrived after our wedding the whole shipping was pointless.
19/09/17 by Customer
Comprehensive choices. Clear instructions. Easy to use.
19/09/17 by Robb
Shocking service - Ive lost 2 days work waiting for the courier to another couriers, and the poor excuse for customer service/online chat is woefully inadequate, responding to my complaints with something that barely passes as an apology. No escalation process or direct contact with the couriers?? Ive never experienced such an unprofessional and disorganised service. Please avoid Parcel Monkey at all costs. EXTREMELY disappointed.
19/09/17 by Bret Gilman
Really good service. Quick and cheap
19/09/17 by Customer
Still no proper contact from this company Just some garbled response on their appalling chat service
19/09/17 by Chris Greenwood
Parcel was picked up Thursday and I did not get it till Monday.
19/09/17 by Customer
You failed to organise Dpd to collect and 3 days later Dpd said they could not collect as the consignment was not on there system I had to drive 30+ miles from Aylsham to near thetford and beg the manager to take the parcel This is as bad as it gets , and I have been sending out parcels for 20 years
19/09/17 by Customer john turner
