We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,653 reviews.
Parcels dropped off - arrived 15 days later!! I know this is not due to Parcel Monkey - it was an issue with DPD, but as I booked through PM it was these guys who I turned to for help. No help at all, very bad at responding, no reassurance, awful customer experience In the end I had to resolve issues myself with ebay buyers
06/05/17 by Oliver Williams
Very easy to book..great prices to pick from and fast collection
06/05/17 by Helen
You provide the best service and delivery time is great .
05/05/17 by Customer
Great service and price
05/05/17 by Paul Dawes
Excellent, easy to use and economical service. In fact, fantastic utility.
05/05/17 by Adrian of Wales
Easy to use. Good selection of carriers
05/05/17 by Dave Greatorex
WORSE SERVICE EVER - TOTAL SCAM Service advertised on site as "delivery within 2 days" with no fine print. TOTAL LIE, parcel is taking a full week. Have been on PARCEL MONKEY the customer service "chat" since there is no phone number. speaking to 4 guys who have yet to reply after 55 minutes wait. Ridiculous. Unprofessional and unacceptable. Never again. Will make sure to shout loud and clear what appalling service, borderline scam this company is.
05/05/17 by Solene Fabios
Kept fully advised and box was collected as arranged on time.
If it arrives safely and not damaged then I will be delighted. This will be in 4-6 days as we were told.
05/05/17 by David Skilling
Parcel collected and delivered as stated, what more can you ask
05/05/17 by spooner
Great service its a pity it was a day late ordered parcelforce 24 not 48 ????
05/05/17 by Happy but bothered
Good sevice, but delivery was a few days later than forecast
05/05/17 by Customer
Always quick to respond and resolve any enquiries made
05/05/17 by Penny
Im sure some deliveries go well mine didn`t, total fiasco from start to finish with the result being three weeks after i sent my parcel, I now have it back broken, I have been been passed onto five different help desk staff who all promise a solution then do a runner. I manged to claim back the €132 I spent on shipping but only with the help of my bank not this lot. Still waiting after a week for an update on the claim for a broken item that i paid extra insurance to ship, just the same old line, were waiting for the agent to get back to us!! well i managed to get a reply off them the day after I emailed they stated i have to go through parcel monkey not them,so this is also ****, the thing is they prey on customers who don`t make a fuss and will walk away quietly, I am not one of those customers parcel monkey, so sort your act out or close down. My advise to anyone that used and paid parcel monkey for a service that they did not receive, and finding it difficult to get some help, go straight to your bank and lodge a formal complaint, its much faster and hopefully they will sort it while pm are sending the same old be patient were waiting for an update messages. Thank you
05/05/17 by Andy Carter
Excellent - parcel was collected on time, delivered faster than expected, with no damage and at reasonable cost. Recommended.
04/05/17 by DCC
No problems. Hassle-free service
04/05/17 by Mr Patrick Dower
Excellent price and efficient service.
04/05/17 by Frances
Great service, delivered on time and good value for money.
04/05/17 by FV
Jokers. They mis-sold a five day delivery, made me wait weeks and couldnt provide an address for the depot my parcel was being held at. After much detective work I located said depot in a town 40km away and my parcel was in a pile by the door waiting for it to be worth going that way so by attempted delivery 10 days previously they actually meant put in the pile to wait. Abysmal service and illiterate responses from the impotent parasitic Parcel Monkey. Never again.
04/05/17 by Glen MacPherson
3rd time weve used ParcelMonkey to transport boxes of household items to Spain. Great prices, easy to use and arrange and parcels delivered in good time. Would definitely recommend.
04/05/17 by Sue TW
Smooth delivery as promised, I have used their service to send parcels between the UK and Malaysia, reliable as always!
04/05/17 by Joseph
you did not pick up my parcel. what are you doing. ?? unacceptable.
04/05/17 by maurizio bernardinello
Fast collection site
04/05/17 by Taylor Denis
Best prices compared to all the other parcel comparison sites.
Website and all information well presented and timely.
Will use again.
04/05/17 by Customer
Just one word: GREAT
04/05/17 by István Pap
Very easy to use, highly recommended.
04/05/17 by Customer
I sent 2 large parcels to a small Greek Island on Friday lunchtime - they arrived Weds lunchtime, with weekend and Bank holiday inbetween. Fantastic service!
04/05/17 by Customer Kim Parker
sent to Germany Thurs arrived Tuesday
04/05/17 by Lyn
My parcels have always got to their destination safety - however their communication is lacking. When you book a 48hr delivery and it is to be collected on a certain date, you wait for it to be collected all day and then courier does not show up. Yes errors do happen, however very little help is available when trying to fix the issue, especially when a parcel needs to be with a customer on a certain date and will be delayed. Its very frustrating as there is nothing else you can do about the matter. I booked it on Tuesday to be collected on Wednesday, now its Thursday and wont be collected until Friday which means it probably wont reach the customer until next week!!
04/05/17 by Kate
Love the fact they bring labels and the convienience without going out the door to post office but my downfall is u have to give right weight width and length this can be tricky if Uve got no scales or measurement tape should be basic like Ipostparcels witch probly explains why it cost me more if you put a slight error £8 to send a game is harsh cheaper in post office
04/05/17 by Anthony mallon
Every time I send a parcel with this company I get sent an additional charge, it does not seem to happen with other companies I deal with
04/05/17 by Customer
Its so easy to make bookings with Parcel Monkey and they have always been 100% reliable. My only gripe is the 2% paypal charge
04/05/17 by Adrian Newton
Excellent service and easy to use.
04/05/17 by Anthony Grannell
It was the second time I used parcela monkey. I am quite happy with the serviço but this time my parcels arrived a little damaged. I hope you can improve the way you take care of the parcels
04/05/17 by Ana Lages
Very bad. Still I did not get my parcel. Dpd used Chronopost to deliver my parcel inside France. Chronopost delivery person left one note without informing me. I was waiting for the delivery person. Very bad service.
04/05/17 by Customer
Whilst the collection went well the setting up was a pain in the proverbial. The auto fill on the address wasnt accepted as it automatically had a full stop after "St." It took me hours to see what was wrong. Frustrating at least
03/05/17 by Customer
Easy to use and book, excellent value and parcel delivered ! even to a remote location so well deserved 5 stars!
03/05/17 by Colinda Le Gall
The worst service ever! Dont ever use it! They lost my parcel,3 weeks and 100 emails-they can not even track it! Nobody knows how to find a parcel! They dont have a phone number and a Manager! HORRIBLE AND USELESS! Lost lots of money and adrenalin,the biggest mistake ever!!!
03/05/17 by Eugeniya Radeva
Easy to arrange excellent price a bit disappointed with delivey time of last parcel was due for delivery Friday but advised it didnt arrive until tuesday.
03/05/17 by Robert Vogan
Always good customer service, fast reliable
03/05/17 by Thanh
Simple & easy to book. Drop off at local pickup point, leave the rest to Parcel Monkey.
03/05/17 by Don Donovan
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