We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,108 reviews.
My mother is unhappy at not recieving parcel, the tracking does not clearly state who exactly signed for it Tracking Reference PM_4512472_5573419
19/07/17 by Leon Thomas
Good service
19/07/17 by LP
All paperwork was sent through quickly and efficiently and parcel arrived ahead of schedule.
19/07/17 by Gaye Matthews
One one mi items come in pices..
18/07/17 by Customer
. The cheapest, faster and very good service. Highly recommended.
18/07/17 by shaziraq
Prompt reliable just what one needs when providing a service. Keep up the good work
18/07/17 by Steve
Website straight forward to use but down fall having to wait in all day for collection.
When picking a service you should tell the customer or give the customer a collection time slots if 8-12, 1-4.
18/07/17 by Stephen
Excellent - tracked from the start sent a medium box to the USA from Essex and it got there in 4 days could not fault the service
18/07/17 by Lorraine happy customer
Good price. Collected and delivered as expected.
18/07/17 by CORAL MARTIN
Its absolutely amazing, I do recommend it.
18/07/17 by Halala
Cheap and easy to arrange.
18/07/17 by GP
Parcels not collected for 6 days
18/07/17 by Laser Wire Solutions
Very pleased with service
18/07/17 by Artur Zak
Absolutely disgusted with the service provided by this organisation. They have lost my parcel. No updates on website about the status of the package. The customer service is shambolic and will fob you off with any excuse. How can cowboys like this still be in business in this day and age?
18/07/17 by waj
Took 2 hours to get my label and due to this i couldnt ship on the same day. Annoying especially when they say you get the label within 30 minutes. Decent prices and good communication.
18/07/17 by Customer
Delivery driver did not show up and sent text to say he did, rebooked for same day did not show up again but this time no text, it took me ringing in to find out that he was not going to show, no phonecalls asking to collect, nothing. Then next day when it has been cancelled I get a phone call asking me why I am not answering my buzzer, is it broken? No it is because you were supposed to collect yesterday when I booked the day off and not today when I am back at work. The live help crew were ignorant, rude and gave generic unhelpful answers and then stopped even replying to me completely
18/07/17 by Shane Lambourne
Terrible, still do not have my parcel after over week. I am disapointed
18/07/17 by Lena
I had no problems at all. I would definitely recommend it to anyone. Parcel arrived on time and in the same state as when I dropped it off.
18/07/17 by Customer
Great prices, fast delivery. Not much more i could ask for
18/07/17 by Shiraz
I had used this company a few times without any problems sending my product to various overseas locations. However my most recent shipment was stopped at the airport and deemed unsuitable to be sent. I had to pay £20 to have the parcel returned and am I also being charged the full shipment cost to Dubai of £60 even though it never left the UK. There are better more flexible services on offer who wont just rip you off! My package was non perishable food which I ship all over the UK and the world and have used this same carrier company via a different booking site. Even if the item wasnt suitable for them to carry (which isnt the case) the charges are unacceptable. The carrier even has a food shipping policy..
18/07/17 by James Digva
Yet another perfect hassle delivery
18/07/17 by Customer
No customer service. No number to call and no.answer to online enquiry. My parcel was not delivered even though I had the correct address. On tracking the parcel it never left Southampton. Now I have been asked to pay for it to be delivered to me. The same cost to have the parcel sent to Austria even though it neve4 left Southampton. I am very angry because there is no one to speak with or to explain to me why my parcel wasnt delivered.
18/07/17 by Catherine Makinde
Our Response: Hi Catherine,
Sorry to hear this has been returned.
The reason this was returned is that there was food in the package. Unfortunately, the carrier classes food as a prohibited item and will not carry it, so will return it straight away.
In future, kindly refer to our prohibited items list before sending: https://www.parcelmonkey.co.uk/prohibitedItems.php
If you would like to discuss this further, please contact us via your Parcel Monkey account.
Kind regards,
Mike
Still waiting for 1 of 2 packages to arrive over a week later. Parcel monkey havent bothered to contact me about this.
18/07/17 by Customer
Excellent service. Easy to use website, plenty of options (couriers) to choose from and a big saving compared to using Royal Mail / Parcelforce. No problem recommending
18/07/17 by Gary J
Would use again
18/07/17 by Simon Smith
Excellent service - no issues at all.
18/07/17 by Customer
never disappointed. Parcels to Sweden are always delivered within 5 days. Would highly recommend
18/07/17 by Jane Cliffe
Excellent service , from booking , dropping at sainsburys , DPD collecting & arriving very quickly in Italy
18/07/17 by C Dudley (Hastings) UK
Great service.
18/07/17 by Customer
An easy service to use and bag was picked up in the morning of the collection day which was helpful, as they dont give you a time slot or even indicate if it will be morning or evening pick up. Had to email to ask how to track the bag (sent internationally) as they use a different system. The bag was then meant to be delivered within 4-5 days but took a week.
18/07/17 by Customer
Fast delivery at acceotable prices for a large parcel. Pleased with using the service.
18/07/17 by Roxana
Booked for next day collection nobody turned up.cant speak to anyone from parcel monkeys via phone. Instead they ignore your complaints on the online chat.will never ever use again. Paid for a service that I clearly didnt get within a specified time. Fuming was a understatement. I guess you get what you pay for. Its in the name "monkeys"
18/07/17 by Customer Karen Hessey
Really bad and unprofessional and unacceptable response and dishonest approach towards investigation, after being claimed just £60 liability cover which they have offered, despite third party involved through eBay and papal they didnt accept the claim, the decision was ended based on argument not based on justice. no investigation has been taken......
17/07/17 by Muhammad Khan
Customer service are very helpful. Prices are very good compared to other websites.
17/07/17 by W saik
My title says it all, posted on Monday, emailed recipient to say it is on next day delivery, its now Thursday.! I posted two parcels through Parcelmonkey via DPD for next day delivery didnt arrive. I posted three parcels on Monday for next day delivery via Royal Mail at the same time, the post office and DPD drop shop are next to each other. All three Royal Mail parcels were delivered the next day. I have, on a couple of occasions over the years, had next day deliveries by Royal Mail delivered a day late, it happens, however in the circumstances Royal Mail re funded the postage quickly and in full without quibble which is a great gesture. Will Pacelmonkey refund me?..............I doubt it I suppose Parcelmonkey CS will now post a reply asking me to raise a ticket for both parcels. No need to ask me. I raised one for each parcel on the 12th asking what was happening and asking for a refund. Ive had replies to both, however, though it is exactly the same problem for each parcel, oddly enough, the replies to each ticket are different ! Why is that ? The parcels eventually were delivered. So Parcelmonkey, I paid you, you paid DPD, DPD failed. Where is the problem in Parcelmonkey refunding me and claiming the money back from DPD ? There does not need to be an inquest, which appears to be going on at the moment, between Parcelmonkey and DPD to resolve all the details. As far as the customer, me, is concerned the parcel wasnt delivered on time, I neither want to know, nor care why it happened, I simply want a refund. Its not too much to ask...................is it? EDIT Amazing..........not............I have already got tickets going for both parcels and now Im asked to raise further tickets, see Mikes reply below !! Why do I need to raise further tickets Mike ?
17/07/17 by Joseph Goodman
Our Response: Hello Joseph,
We appreciate you taking the time to leave a review.
Can we kindly ask you to raise a support ticket with the subject FAO Manager?
Kind regards,
Mike
Excellent, easy service would definitely use again!
17/07/17 by Customer
Excellent - a comparison site that actually produces genuine money-saving results.
17/07/17 by Ed Moss
A First-Class International Service,Highly Recommended
17/07/17 by CHRISTOPHER VINE
fast, rather cheap, just very nice!
17/07/17 by Customer
Easy system to use to book a collection and a good price. Parcel collected and delivered when expected, so very happy with the service.
17/07/17 by Customer
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