We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,501 reviews.
Easy to use, options clearly displayed and was able to have parcel delivered within 3 days.
Will use again should the need arise
11/10/17 by Marlene Nicholls
Parcel sending is easy now we use Parcel Monkey International. It is simple & clear to use. I would recommend it & will certainly be using it again & again.
Parcels arrive door to door. Collection & delivery are punctual. Thank you to all involved in organising this excellent service.
11/10/17 by Nonna
Did the job required.
11/10/17 by DAVID TWIGG
Had a parcel to delivered to Denmark.
Parcel Monkey site was easy to navigate
And tracking no problem
11/10/17 by paul Anthonyustomer
It has been over 2 months now and my issue is still not resolved AVOID!!! They ignore messages on the support ticket... especially Jason
11/10/17 by Rachel
Super easy and super quick to have it delivered to me. No hassle no extra questions asked after forms submitted. Will recommend and use again! Thank you!
11/10/17 by Customer
The worst courier service I’ve ever used with the worst customer service. My parcel has been delivered and signed for to the wrong address, that’s all the information I’ve been given and today is the 6th day of a total wall of silence despite my daily requests for an update. There is no customer service telephone number so all I’m left with is the frustration of my messages being completely ignored and not a thing I can do about it. Will never use PM again.
11/10/17 by Linda Gillan
A couple of days to get to Amsterdam with a 23 kg box from West Wales for under £15. Cant complain really.
11/10/17 by Customer
Thats perfect. From order to delivery at home :).
The only thing is the long forbidden items, which is a big limitation, but its ok.
11/10/17 by fabrice
THE WORST!! AVOID AVOID!!! Was returning a defective tablet PC to China however for some reason they decided to "return to sender" (without specifying why). However, instead of returning to us they sent it to hold in there Southhampton wearhouse demanding £5 and shipping costs to return. Before we arranged shipment of this item we called in advance and were advised everything would be fine. Instead, we are now hundreds of pounds out of pocket. As we were unable to retrieve the defective tablet. AVOID THIS COMPANY AT ALL COSTS!!!!!!!!! A RIP OFF COMPANY TRYING TO RIP YOU OFF MONEY!!!!!!! THE WORST POST COMPANY I HAVE EVER USED!!!!! - And ship a lot of things in my job, so I am aware all of the forms were filled out correctly.
10/10/17 by Becky Bark
Hi
Its very good service
Thanks
10/10/17 by Ibrahim muhammad
First time using parcel monkey as i would normally opt with another courier. I signed up with them and most of the emails ended up in my junk mail.(some didnt) I posted the item to netherlands which is now sitting in a depot for 3 days. I posted it with parcelforce with cover etc etc, 2 working days. Apparently the addresse refused the parcel. Contacted the addresse and denys any knowledge of a delivery attempt. Its a big company (cooler master) Contacted parcel force to why its being sitting in a depot all day. They said, "as i purchased the label with parcelmonkey, parcelforce has spoken to ParcelMonkey to get in contact with me to rearrange delivery. 3 days and no contact. ONLINE CHAT is utter useless. Took 2 hours to get 3 responses? Live chat? more like a dead chat to me. They said they could not help but when i repeat the process they finally agreed. Still waiting for it to be delivered or if parcelforce got my request. All in all, using a 3rd party to organise your posts really makes it difficult. If i had went direct, they would have contacted me the same day EDIT: You cannot use Live chat unless you register a account. Which they claim you can. Tracking = EK327475462GB
10/10/17 by musa sezen
Excellent, great price and perfect service! I thought it was too good to be true, but it wasnt!
10/10/17 by AN
My parcel was collected at the time specified on the day after placing my order and was delivered to the recipient about 100 miles away the next day.
I recommend using this company without reservation.
10/10/17 by Clifford Harrison
Parcels were not collected by ParcelForce on two occasions and on the third attempt they lost the parcel with no tracking info as labels were not supplied.
10/10/17 by Robin
It was a simple process mostly. I had to send a return back to the USA and the longest part was having to complete the itemisation 3 times as it kept restarting! but otherwise really simple and very fast.
10/10/17 by Fatsie
Quick and cost effective. Only general issue is that there are quite a lot of products that you cannot ship or are not insured if you do so take care. All packages have arrived.
10/10/17 by Philip
Third shipment, sent still no problems delivered as promised
10/10/17 by Hallmark Engraving
parcel seems to have disappeared no tracking
10/10/17 by john alexander
Very good friendly service
10/10/17 by Ken Doig
first class thank you
10/10/17 by Mr Smithson
Excellent cost effective international service and wIll definatley use again!
09/10/17 by Michael Hunton
Great service reliable would recommend
09/10/17 by Margaret
Have used several times now, the service has been excellent and all goods have been delivered on time....What more could you ask for
09/10/17 by linda smith
Dıd what ıt saıd on the tın
09/10/17 by Mr Jeff Moses
Usedyou a couple of times now and always a good service thank you
09/10/17 by Carol Webb
Parcel Monkey good - Parcel Force not so good - their website says the parcel is in Athens, my friend advises that she has received it in Rhodes.
Would use Parcel Monkey again however!
09/10/17 by Mrs K Davenport
Easy and delivered on time, thank you
09/10/17 by Sarah
Very good. Will use again.
09/10/17 by TonyC
Excellent service
09/10/17 by Customer
Unacceptable experience. They take your money but do not provide the labels. Stay away from them. They then say they will sort it all out but they fail to make contact. DO NOT USE.
09/10/17 by Joanne Powell
Great experience, really quick turnaround at an amazing cost. The only area I think could be improved is comms. I wasn’t given even a rough idea of when the parcel was to be collected from my home address so I was stuck in doors until it was picked up. Apart from that though, a great service. Will definitely use again.
09/10/17 by Kirsty Buss
quick easy to use website clear instructions all the way to checkout. would use again very likely
09/10/17 by Stephen Hollis
Easy to use website and parcel successfully delivered
09/10/17 by Customer
Very easy to book and pay for a courier through Parcel Monkey and good rates offered with numerous options. Only one thing they dont include is the dimension / weight limits of each courier, so best just to double check this out before booking. I chose DPD drop-off which was excellent as the parcel was delivered on the Wednesday even though I only dropped off late Monday afternoon. Plus, although it weighed 12kg, it only cost me under £10!
09/10/17 by Gail
Sirvices 10 10 but my parcel inside was damage I have to get another cluch arm for a vintage seagull engine not happy
09/10/17 by CustomerKenneth smith
Very easy to organise parcel delivery and at a great price too. No hesitation about recommending this site to others!
09/10/17 by Frank
This is the service I bought from Parcel Monkey: DPD Pickup Express - Delivery in 2-4 days - £21.49 I dropped off the parcel at the pickup point on 1st October; it is 9th October today and the parcel has yet to be delivered. Parcel Monkey requests that you contact them for help and not the carrier directly. However their customer service is very poor. There is no telephone number to call but only an online chat said it will take up to 24 hours for them to find about about any delay, followed by a copy/paste of the tracking info from the DPD website. Smooth process when it comes to booking and taking payment, but the actual delivery service is poor. It may be DPDs fault but Parcel Monkey isnt doing much to resolve the problem or providing me with any options or additional information regarding delays. Im hoping the package gets delivered sooner rather later. It was a birthday gift meant to have been received before, but will now be very belated.
09/10/17 by Nina
Excellent service every time Ive used it. Will be sending another parcel tomorrow
09/10/17 by Customer
Very good courier servise
09/10/17 by Richy
