We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,108 reviews.
Great delivery time, this is the 2nd time ive used Parcel Monkey in a month,
Both collected when promised and delivered to France in 3 days.
23/07/17 by Customer
Fantastic , quick delivery , brilliant price , will definately use again. Highly recommended.
23/07/17 by Customer
Excellent... i would recommend this company to enyone! The items was collected and delivered in time so I would be glad to use them again
23/07/17 by Silviu
i always use parcel monkey to send parcels from England to spain and find them speedy, honest and reliable
23/07/17 by Customer
Great prices, easy to use. Thanks a lot!
23/07/17 by craig paton
Brilliant service and a great price. Highly recommend.
23/07/17 by A Black
Very good service
23/07/17 by Customer
As usual excellent service
23/07/17 by Monica Turton
Excellent service
Highly recommended super fast from pick up to drop off 4 day AMAZING
23/07/17 by Mrs MICHELLE JONES-MYERS
Box was picked up on time
And 2 days later in France delivered
22/07/17 by a hartley
Good, safe , timely delivery. Tracking very clear and efficient.
22/07/17 by Happy monkey
Very easy to navigate web site and a super fast service. Very amicable delivery driver too. Will definitely use again.
22/07/17 by chrissie Sheldon
Great service and price. I would have given 5* if there had been notification of the collection time. For instance, a text stating collection would be between 10-12. Deffo use again
22/07/17 by Karen Trueman-Smith
Great and prompt service
22/07/17 by Customer
Parcel was wet on the bottom and contents spilling out
22/07/17 by Customer
nice easy experience,thank you
22/07/17 by Chris
Excellent service
22/07/17 by Customer
Very good service!
22/07/17 by Customer
Excellent service thank you very much
21/07/17 by Customer
Quick and easy to use
21/07/17 by Aran
Shipped a bunch of boxes over the course of one month when relocating from Scotland to Italy (Edinburgh to Rome). Boxes arrived within one week. On one set of boxes there were some issues, resolved quickly with the help of the team. Great service overall, best prices I could find. Definitely would recommend!!
21/07/17 by Customer
The parcel was collected in the date Ive asked but the driver was really rude. Im sorry but the star are just 3, the driver behaviour was really annoying.
21/07/17 by Customer
Good service
21/07/17 by Customer
Very easy to arrange with Parcel Monkey and they did all the organising
21/07/17 by Customer Ann
Good communication at all stages. Collection and delivery when promised. Very competive price.
21/07/17 by Barry of Camber
Parcel Monkey is an easy way to save money when shipping parcels for my eBay sales. Place order online with Parcel Monkey, email a label to print, stick it on the box and drop into post office! easy as that.
21/07/17 by Lee Taylor
Easy to use lots of options, picked one booked paid no problems!!
21/07/17 by Customer
Package had to be rescheduled several times because no one showed up for collection and wasnt sent labels. Tracking wasnt given even though paid for (and asked for several times). Address was changed on my parcel so it wasnt delivered to the right location. Said would deliver in 2 - 3 days, took 6 days. Avoid.
21/07/17 by Jonathan Holt
Easy booking procedure and problem-free. Happy with the results.
21/07/17 by Customer
Easy to use service and good comparison results
21/07/17 by Helena and thanks for your order
There are a couple of design issues on your web pages which need improving and I reported these to the help support.
Overall I am impressed with your service and will use you again. I will recommend your service to others.
21/07/17 by Customer
Excellent, will use again
21/07/17 by Billy
A great service, would use you again,wouldnt hesitate to recommend.
Collected on time,Delivered on time,No problems,And a good price.
21/07/17 by Tidlock house
My parcel arrived in six days from Newcastle in the United Kingdom to Melbourne Australia so that was great but I wish that I would have been able to talk to someone at monkey parcel
Other wise it was a great service
21/07/17 by Nat stras
My collection date was today but no one even attempted to show up and another courier. I even left my number in case they had trouble finding it. It is absolutely asinine that a company can sell a service that they then dont give you. How is this not fraud? The UI and auto complete for foreign addresses also sucks. It doesnt translate what it fills in the input boxes so you have to do that yourself to make sure it was correct. When you are entering a Serbian address this is particularly important if you dont speak the language. I am not even done dealing with parcel monkey yet, but I sure wish I was!
21/07/17 by Csum17
Great service recommend anyone
20/07/17 by Customer
Excellent service. Easy to book and trouble free.
20/07/17 by Slinky Malinky
The parcel was collected and delivered as ordered and in perfect condition. Parcel Monkey is great for sending parcels cost effectively and safely for those of us who dont send many.
20/07/17 by Elis
Fast and reliable, easy to book as well
20/07/17 by Fran
The website is easy to use. I opted for the option to have the parcel dropped off at one of their collection points. There are many collection points conveniently situation close by.
The service was quick and the fees were much lower than other well known couriers.
I would highly recommend Parcel Monkey!
20/07/17 by John Mc
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