We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,501 reviews.
Brilliant service
13/10/17 by Stewart W
Brilliant Service, would use again
13/10/17 by Customer
EXCELLENT AND SO RAPID!
13/10/17 by Nico
Decent price, fast delivery
13/10/17 by Customer
Fantastic service, no problems at all, the item was picked up early the morning after I booked it and delivered early the next day to the person I was sending it to.
13/10/17 by Miranda
Excellent service, arrived on time x
13/10/17 by Customer
Excellent service, arrived on time x
13/10/17 by Customer
Better Than Parcelforce. Cheaper too!
13/10/17 by A Leigh
To start wih - I have selected parcelForce to send my package with. The parcel delivery time was underestimated, it has been a week and the package is still not delivered. My second issue is the collection point at my local post office which was situated in a shop was already closed even though the closing time was two hours later. Finally when I dropped off my parcel again, the lady refused to accept my package due to its size, az she would not be able to handle it and there was no space for it. At third, tried to contact the local number which is available online at the provider website, which did not work. Oh and by the way the full address of delivery which was provided turned to be insufficient, noone contacted me regarding this issue, so unsure what happens next. Will never use the service again.
13/10/17 by Customer
Great service - very reliable when using Royal Mail Parcel Force
13/10/17 by Jim Stalker
Fast, reliable service
13/10/17 by Teresa
There could be a contact number easily visible to find out where parcel is
12/10/17 by Lloyd Beck
Very easy to organise. Collection on time by very pleasant and polite driver. Delivered to Spain in 5 days in great condition.
12/10/17 by Susan Ireson
Great service easy to use website and we cant print labels so it was great that driver who collected my parcel had printed one already and had it with him great service good price
12/10/17 by J gaut,
As soon as the parcel is delivered, they hit me with an additional charge because it was "oversize" - Ive been sending international parcels for 30 years, and have never mismeasured something by enough for the volume to be THREE TIMES its actual size. Online reviews say they have a history of doing this going back years.
12/10/17 by Peter
Arrived as agreed and super efficient
12/10/17 by Miranda
I used PM to send 2 cases to the USA. They were supposed to be delivered within "2 -3" days. After nearly 3 weeks our cases have still not arrived. No explanation has been given. There is no telephone number to call about problems. Their tracking system doesnt work. They just blame the 3rd party carrier. I wont use them again.
12/10/17 by Tony Parton
Excellent service, made despatch very easy.
12/10/17 by Malcolm , a careful Yorkshire man, does not chuck money or opinions about carelessly.
Very easy to use and great value would definitely use again
12/10/17 by Martin Haywood
Easy online booking and reliable service from the Carriers. Excellent value rates too.
12/10/17 by Simon
The only problem is that they didnt call to say what time to expect. Neither I could see on the tracking page.
So for the collection I had to wait the whole day at home and for delivery I did not even know the exact day and I was only lucky to be at home.
Apart from that, excellent.
12/10/17 by Customer
Fantastic price and parcel delivered to Sweden very quickly. Excellent service all round
12/10/17 by Customer
I had never heard of parcel monkey until I had to return something that I had hired back, the person who I hired it from requested that I use parcel monkey. I wouldnt hesitate to use them again. Excellent service and a really easy website booking system
12/10/17 by Customer Pauline Steele
Awful website. I selected a two day transit for my parcel and its taking at least 5days so far. As soon as I put the payment through, I havent been given an estimate day for my delivery, no details at all in regards to the time estimated for the delivery. This was a very important parcel and I have no idea when its arriving and the reply from parcel monkey on several of the messages was simply "its in transit". This is the most important detail for anyone who is booking a pick up or a collectio, to know exactly when will it get delivered??? I found this service misdeciving and I will never use it again as this journey was too stressful and it suppose to be clear and straightforward. At the end of the day, I paid top money to get it delivered and its still not been delivered after 5days. Please find another service instead...we can do better than those monkeys!
12/10/17 by GR
NEVER EVER EVEN THINK ANBOUT USING THIS COMPANY. ABSOLUTE AND UTTER RUBBISH. I REPEAT - NEVER NEVER NEVER EVER EVER USE THEM EVEN OUT OF DESPERATION!
12/10/17 by Finnbar Eiles
Our Response: Dear Finnbar,
We appreciate you taking the time to leave a review.
We are sorry that you feel this way. If you have an issue with your parcel delivery please contact us via a support ticket or our Live Chat so we can help resolve the issue.
Kind regards,
Mike
Easy to process the package with the website.
Excellent prices compared to going directly to ParcelForce.
Delivered on Time. Great Service
12/10/17 by Customer
Good service
12/10/17 by M Perry
Easy to use site. Provides a good variety of options. Excellent tracking.
12/10/17 by Rachel
easy to use website, first time customer, very happy with options. I did prefer to drop my parcel but there were many options for collection.
12/10/17 by anaflores
I sent a parcel using this company via asendia 2 months ago. Instead of asendia my parcel is with aramex, has been return because of Banned brand by stupid UAE customs. the destination was turkey and the item was not going to enter the UAE hence they return the parcel on the 09th of Sep 2017, I am still waiting for the parcel or any news. The costumer service is absolutely useless and every time I made an inquiry they said we will contact you as soon as we had an update. They do not make an effort to contact the bloody carrier. The only they are good at is taking your money when your make a purchase.
12/10/17 by Sep Beyran
Parcelmonkey support is very slow, if anything goes wrong they can not fix it. They can not give a call to the courier company, once 8 packages stayed in DPD depot for 8 days without any explanation. They could not do anything. Another time a package sent to Qatar has been refused to be sent by DPD, a month has passed I am still waiting for the package and for my compensation. Just read comments of people on facebook page you can understand how bad this company is. If you care about the packages you send, do not ever use parcelmonkey.
11/10/17 by Utku Yetkin Yazici
Ordered a collection for a Wednesday. Next day delivery. Got here Monday. No one could tell me where it was in between. Pointless paying for the next day
11/10/17 by Customer john
No problems; collected and delivered on the right day.
11/10/17 by DaveM
Great service recommended
11/10/17 by Ian
Site was easy to use (but for a very large package, youd need the measurements). You have to wait for them to e-mail you the details to attach to the package. Courier was nice and polite. So all in all a good service.
11/10/17 by Caroline Ogden
This is such a brilliant service. Always reliable. My package got its destination in 3 days. WOW!!
11/10/17 by Customer
BANG ON, REASONABLE,PROMPT AND EFFICIENT........USED DPD WHO ARE ALWAYS GOOD
11/10/17 by Paul James
Always very satisfied with the service Parcel Monkey provides, user friendly website and favourable rates too. Why choose anywhere else?
11/10/17 by Mrs Garman
Fabulous price, quality, speed of delivery. A****
I will use again and again xxx
11/10/17 by Jo
My parcel appears to be lost in transit. I am very upset about this and would hope to receive some verification that my parcel will arrive at its destination. Please contact me!
11/10/17 by Ruairidh MacDougall
