We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,501 reviews.
The service was superb!!!! Cheap, affordable and was there on record time. You cant beat it.
16/10/17 by Dr. N. N.Nwokolo
Utter waste of my time, complete inept useless service. They didnt even know my parcel had not been collected and delivered until I had to waste more time chasing.
16/10/17 by Customer
disgusting company zero customer service and 4 days to deliver an item i paid for a saturday service parcel monkey have done nothing help nor have they returned my funds i paid they have no customer service phone number and the live chat is ignorant and rude i do not recc this company it is a disaster to deal with
16/10/17 by Candy
Our Response: Dear Candy,
Thanks for taking the time to leave a review.
Please can you create a support ticket with the subject FAO Manager so we can discuss the issue and look into a refund as the Saturday delivery service was not met by the chosen courier.
Apologies on behalf of the courier.
Kind regards,
Mike
Booked and paid for 48 hour delivery . Took day off work waited in all day . Never arrived checked website In The evening stated attempted to deliver absolute rubbish. Telephoned the next day to explain the waste of time and asked for reason of the no show . All I got back was oh well its on the van today . Came at 6.10 wont use again
16/10/17 by David
Always use Parcel Monkey and they have never let me down. All the documentation provided online is easy to use - and the Customs people seem to like it!
16/10/17 by Andrew Cullen
Excellent service and value for money. The wait between booking and confirmation was a bit uncomfortable. I would have liked more communication but all worked well in the end. Very pleased
16/10/17 by Alex
Very helpful service.. .would use again!
16/10/17 by Louise
The online services was very easy to use and location of the nearest parcel collection point was a short drive away.
16/10/17 by Simon
Send a small parcel to Pakistan containing some medicines and the recipient had to pay £120 of tax to receive it, seriously !!!!! AVOID at all cost
16/10/17 by Kaka
Our Response: Hello Kaka,
Sorry to hear you were confronted by this customs charge from the government in the delivering country.
Kind regards,
Mike
Very good service
16/10/17 by Maria Emery
great service, thank you
16/10/17 by selbul
I am happy with the service and price and can recommend Parcel Monkey.
15/10/17 by Natalie
The collection service was perfect.
A negative would be that the requires printer UI was unintuitive and I ended up selecting an option which required a printer despite trying my best to not do so.
15/10/17 by James Valaitis
Once I got the hang of the on-line booking, I find it very good indeed.
15/10/17 by Customer
Easy to use web site with printable address labels. Parcel picked up from my home and delivered within 24 hours. Very reasonable prices
15/10/17 by Anne Mannifield
As always, brilliant service prompt and efficient .
15/10/17 by Customer cooper
Awful experience! Filled everything in online (correctly) and paid £44.98 to send a parcel to Croatia then did NOT receive any online confirmation or labels for the parcel. Attempted to make contact with the company but to do this you had to create or log in to an account. Tried to do this with absolutely no joy...... even tried setting a new password which never arrived in my inbox! No where could I find a telephone number to speak to a human being!! If for some reason they had an incorrect email address for me how come I got this request for feedback without any trouble! Currently attempting to get my money back for a service I never received as I have had to pay out another £50 to send the package with Parcel Force. Will NEVER use this company again despite the cheaper prices!!
15/10/17 by Mandy (from Chichester)
Do not recommend for all reasons.... Terrible customer service!!!
14/10/17 by Rachel
great service
14/10/17 by Mark Pryor
Very good. All delivered as expected.
14/10/17 by Customer janes
Does what says on the tin, will use in the future. Thanks
14/10/17 by Paul
Excellent service
14/10/17 by Customer
Quick, easy, reliable. Whats not to like?
14/10/17 by Mary B
The item arrived damaged - a Pound sized gash at the back and some of the Bamboo had splintered too. My customer was not happy and Im waiting for photos. I paid a lot to have this delivered and it was cassed as a large & heavy item but still this lovely headboard has been damaged. Im not happy.
14/10/17 by Mrs. Mary
Cost half the price of going through royal mail parcelforce directly!
14/10/17 by Rachel
Terrible, lost parcel, still not recovered
14/10/17 by Customer
Superb speedy service, parcel arrrived on time in great condition - customer very happy.
14/10/17 by Customer
One bad experience is enough for our company not to use this website anymore. Parcelmonkey disappointed us and created an extra burden on our resources, not to mention the stress for the customer. Account will be closed. As we are no-longer able to trust this company when we needed their service, we have no option but to end our relationship.
14/10/17 by Dana Fathipour
I have used Parcel Monkey for a year and I find the service to be efficient and reliable.
I would recomend Parcel Monkey to others!
Julius
Step Free Dance
S: @StepFreeDance
14/10/17 by Step Free Dance
I can recommend this company for sure, they were really fast.
13/10/17 by Michal
Dropped off at Post Office in the UK Monday morning. Arrived in France Wednesday afternoon. Used ParcelForce Europe. Package not damaged. Price was good. Great service.
13/10/17 by Customer
Good all round experience. Would recommend this company to anyone.
13/10/17 by Mrs B
Very efficient service, delivered when promised and very reasonably priced.
13/10/17 by Tim Marshall
Very good job,thanks
13/10/17 by Customer K.D
No hassle, cost efficient and reliable. Would definitely recommend.
13/10/17 by Nicky from Sweden
Can you please explain why the last 3 shipments with parcelforce booked on a 24 hour delivery failed miserably to deliver on the correct day??? We run a theatre costume hire co and it is imperative that the costumes arrive when they are supposed to and NOT when your drivers feel like delivering them! Our reputation is in shreds because of the poor service you are providing .Not even so much as an explanation or an apology! Appalling ! My client has been sitting around waiting for this trunk all day and now she has to go and collect it herself or risk not having the costumes in time.
13/10/17 by Customer
very good service
13/10/17 by Les Davis
Good price and efficient delivery, thanks.
13/10/17 by Customer
Horrible service! The courier damaged the parcel and they didnt pay me anything! When i bought the shipping said is cover up to £200... I refund my customer and i lost £145...
13/10/17 by ian
Picked up on time and delivered the next day to Bulgaria. Very good service.
13/10/17 by Carolyn
