We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,652 reviews.
Great service again
28/06/17 by Phil
Again, great service.
28/06/17 by Roland Langridge
best website
28/06/17 by Customer
Easy to understand site.
Easy to pay.
Collected on time, delivered on time.
28/06/17 by Terry Ditcham
Dire service, online chat slow unhelpful no assistance available when required. Never again.
28/06/17 by Tim
Great service thanks
28/06/17 by Happy customer
Easy site to use with a good variety of options. Well pleased thank you.
28/06/17 by Margaret Thorn
Sent a parcel to my daughter in barcelona and it got there on time.Really quich delivery.They deliver it right the doorsteps.I shall definitely use it again.
28/06/17 by Joy H.L.
Item wasnt picked up 3 times in a row complete joke
28/06/17 by Mark
Parcel monkey has sorted me the best prices for shipping shoes around 1-2.5kg with insurance for the past 5 times Ive shipped to America/Canada. Would highly recommend as Royal Mail costs near enough £80
27/06/17 by Customer
Didnt collect at all. Booked 3 times. Absolute rubbish. Uncontactable customers service. Avoid at all costs.
27/06/17 by Jon Kingswood
The service was very good. It went on time. I would use it again
27/06/17 by Customer
Everything worked fine.
27/06/17 by Customer
Very quick services; managed to get same-day pickup from Parcelforce. I needed to contact Parcel Monkey twice about the order and both times the staff were friendly, polite and helpful. I will definitely use them again.
27/06/17 by Liam
Website could be redesigned, but seems those who own it like it as it is. For the user is sometimes a waste of time, you put the parcel details and get results, choose a service and only after you type the addresses and all details the website changes its mind and ask you to choose another service ... due to location or whatever else that could be checked from the very beginning. So Id rate the website design with one single star actually, the delivery service quality has nothing to do with Parcel Monkey ...
27/06/17 by Gabriel Velniciuc
Not helpful - hide behind their terms and conditions make sure you read them properly they promise one thing and do another and you cant do anything about it because its hidden somewhere deep in their terms and conditions - they dont feel the need to clearly express it when they are selling you something
27/06/17 by Customer
My item arived smashed at the customers address. Completly unhappy. Rubbish service & delivery. Do not use for valuable items.
27/06/17 by Nikolay
My parcel never arrived
27/06/17 by Customer
I paid for 2 days delivery but parcel has not been picked up for 2 days yet. Last week I sent parcel on 2/3 days delivery took 6 days to get to Germany then was delivered to wrong town depot then it got lost. I thibk this is worst Unreliable COWBOYS service in entire Europe,
27/06/17 by Ash H
Excellent service with clear communication.
27/06/17 by Fortwilliam Estate
Very efficient.
27/06/17 by Customer
5 Star service
27/06/17 by Customer
Regrettably with a middle-man service like Parcel Monkey, what you save in pounds, you lose in accountability. We contracted them to return a surplus item to a retailer. Parcelmonkeys partner, DX failed to collect on the agreed day (my wife stayed home all day.) They arrived unannounced the following morning after we suggested that wed need to reschedule via chat. Fortunately she had popped home for a couple of hours. DX then so thoroughly destroyed the packaging that the goods were damaged and rejected on delivery and we are faced with a loss of £129 for the goods, plus the £44 we paid for their service. Despite the goods being in the shipping packaging that they were received in, which was perfectly adequate for the trip to us, and despite the representative of DX taking a picture of the package on collection and having no issues with the way it was packaged, Parcelmonkey have declined to take responsibility for their partners extremely careless treatment of the package. Bitterly disappointed.
27/06/17 by Giles Peacock
Easy website to use. Provided a wide range of courier options. All straight forward with payment, labels and collection. Would recommend.
27/06/17 by J Lane
all as expected, quick booking, smooth and easy process of deliver, tracking and email updates.
27/06/17 by Customer
Cannot fault the service through Parcel Monkey. Would highly recommend to all and this will be the first company i will be using on my next parcel delivery
27/06/17 by Richard Scott
Great service Fast Reliable No complaints at all Will definitely use again. ..
27/06/17 by Alan A
1 of the best services to france
Never had a problem
27/06/17 by a hartley
Very efficient
26/06/17 by Customer
I hadnt used you before so I was uncertain. My guitar arrived 2 days before I had expected and without harm. Perfect service in both England and France. Thank you
26/06/17 by John Potton
This company has so many get out clauses when you try to make a claim. Best to use a reputable company directly.
26/06/17 by Stephen Seawright
Although Parcel Monkey was easy to use, when choosing a delivery company (DPD) I was extremely disappointed with the lack of communication about when the package was going to be delivered.
26/06/17 by Customer
Collected and delivered when stated.
26/06/17 by Customer
An excellent service from start to finish
26/06/17 by Customer
Great Service!
26/06/17 by Paul
Asked for a parcel to be delivered to France, collected on Thursday afternoon and it was delivered in 2 days.
highly recommended
26/06/17 by Customer
Great service offering and experience
26/06/17 by P Barrett
Very fast all round and a very good price
26/06/17 by Sam Moon
PMSJD64H Worst service I have ever received. 24 days later and I still havent received my parcel. It has been sitting at the delivery hub in my home town for 7 days.
26/06/17 by Customer
Parcel monkey are just great and no I dont work for them
26/06/17 by christopher
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