We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,501 reviews.
very good as usual
18/10/17 by Customer
a great service!
18/10/17 by Elinor
Pretty simple to set up , picked up an delivered as requested
18/10/17 by Customer
Excellent service, dropped my parcel of last wednesday and it was delivered in germany on Monday this week, both myself and the recipient are very pleased with how quick the parcel was processed.
18/10/17 by Miss Mcgowan
Absolutely fantastic, would highly recommend, 10kg parcel picked uk late Tuesday Scottish highlands delivered near south of France Friday morning.Thanks again.
18/10/17 by Satisfied Customer
That was my firsttime I used the Parcel Monkey and my experience was absolutely fantastic. The communication is very easy and the assistants are very friendly and able to do everything for the customers. I will be definately using your service in the future. It is very cheap and easy and also the delivery is very fast. I had to send the parcel from the UK to the Czech Republic, because the airline wanted to charge me more than £40 for extra luggage so I decided for Parcel Monkey as my friend recommanded to me Parcel Monkey. The delivery of this parcel was only £16 which much cheaper. Thank you so much PARCEL MONKEY. You are the best. ;-)
18/10/17 by Richard
love the service I have
17/10/17 by Shakil
booked collection for delivery the day after? well after lots of emails with PM they dont use the phone so i spoke with the courier company direct (pm advise of not doing this ) anyway was the only way to find any info parcel not collected as job not put on system till late the day after booking? finally had parcel delivered 3 days later!!!!!!! what a service the name is fitting "A BUNCH OF MONKEYS" rubbish service have switched to DPD they txt with an hour slot for collection or delivery A FIRST CLASS service
17/10/17 by mark peacock
Excellent rates and service.
17/10/17 by Steve brown
Brilliant service have recommended to my friends
17/10/17 by Customer
The courier did not deliver my package, Parcel Monkey was not only completely unhelpful and disinterested in resolving the matter, they were also openly rude.
17/10/17 by Customer
Spot on no hassle
17/10/17 by Douglas Shurmer
Better than I expected,
Affordable and quick for service
17/10/17 by Mad max
Nice and simple.... easy to use...!!
17/10/17 by Lee C
Terrible service they picked up items and never delivered them. But still charged full money for no service and no delivery. They said the items in parcels were restricted goods....they were wooden benches??? I have complained and they have just said sorry we are keeping the money....dont use!!!! better to go straight to courier company as then you can have some form of customer service if they dont deliver your items
17/10/17 by Rob Hay
Really pleased with the service. Little trouble and good delivery time. Will use again
17/10/17 by Ms M Fox
Great service, easy to use and best quote I received.
Parcel arrived in good time. Happy to recommend.
17/10/17 by Tom Meakin
I booked a collection through parcel monkey over a week ago. The parcel was collected by DPD and then disappeared from their tracking system. I contacted Parcel Monkey a few days ago to find out where my parcel is and have just received standard automated replies ever since. They are constantly telling me they have contacted the courier and are looking into it. On Friday they sent me an email telling me it was lost and I should make a claim, but I couldnt make a claim as I hadnt paid the extra. I phoned DPD yesterday to track down the parcel and it turns out it has been delivered to the parcel monkey office. I have informed parcel monkey of this, but they still keep sending me the standard response saying they are looking into this with the courier, or it has been passed to their claims department. They have my parcel now and couldnt care less, still trying to get someone to acknowledge that they have it and send it on to me. The customer service is absolutely pointless, they give you no information at all and its like banging your head against a wall.
17/10/17 by Olly Bowman
Our Response: Hi Ollie,
We appreciate you taking the time to leave a review.
Can you please open a support ticket with the subject FAO Manager? so we can look into this further?
Apologies for the confusion.
Kind regards,
Mike
All very easy
17/10/17 by Customer
Nothing to say. They do what they say they will do. Occasional glitches on labels by email, but other than that very good service. Labels problem sorted within 20 minutes.
17/10/17 by Colin
Exellent service , my daughters parcel to USA arrived smothlu and on time...
17/10/17 by Susanne Wombacher
Very very good thanks
17/10/17 by Customer
Happy helpful man came to collect
17/10/17 by Customer
Excellent services
17/10/17 by Customer
Excellent and reliable
17/10/17 by Catherine
Never had a problem, good choice of carriers and good value.
17/10/17 by Jacqui A.
Always reliable, fast and affordable. Thank you!
17/10/17 by Ida
Very quick and accurate service. Recommended.
16/10/17 by Customer
Decent service.
Reasonable pricing.
Would use again
16/10/17 by Customer
Quick, easy and hassle-free. I used Parcel Monkey to book a DPD drop-off service to transport a few boxes abroad. It all went very smoothly!
16/10/17 by Customer
Great service at a great price
16/10/17 by Sue R
Great service and delivery on time
16/10/17 by FL
Although the second cheapest cost to send,a few of my ceramics were broken ,i tried for dcompensation but after looking into my claim it was rejected, BE CAREFUL, the items are insured free but not covered Please read what is not covered,you may be surprised there is hardly anything that is covered,inc ceramics,sim cards,and nearly everything else.
16/10/17 by danny mitchell
Good price,picked up promptly,good service.
16/10/17 by Mark Redfern
Really clear and simple quote and order process. Was able to track my parcel easily and it arrived within the 3 day quoted timeframe. Was so much cheaper than Royal Mail and will definitely use Parcel Monkey again - have already recommended it to friends and family.
16/10/17 by Rachel
parcel was very late, tracking didnt work on the parcel monkey website, very disappointing
16/10/17 by Joanne Roadnight
Parcel Monkey only ever send out invitations to rate them on Trustpilot to customers who havent had a problem with a shipment. For example my last shipment was fine, and I got an invite to write this, however the previous was problematic and no invite was sent. So the reviews on here are effectively skewed in PMs favour. In the majority PM related shipments are fine, however when they go wrong save yourself time and dont bother trying to sort it out. Their customer service department is both unable and unwilling to solve problems, but they do read a good script at you, repeatedly.
16/10/17 by Philip
Excellent service - best value for money - will definately use again.
16/10/17 by jean beales
Sent a very important package via Parcel Monkey on the 6th September which was sent back to the UK due to some issues. It was received back at Parcel Monkey on the 13th September which was signed for by one of their employees. I have then had to chase DPD myself for all this information as there is no contact number for Parcel Monkey. They have since located my package (exactly 1 month later!) and I am still waiting for it to be posted back to me. They constantly ignore my bid for help and information and when I do get a response its the most unhelpful, fobbed off messages on the planet! This is the worst company I have ever EVER had to deal with and as a business I will not be using them again. DO NOT USE PARCEL MONKEY!
16/10/17 by Nicola
Delivery not made on correct day. excuse the driver did not see no of house . window time of delivery came after delivery attempt.l,d say pretty poor show. Allan
16/10/17 by Allan
