We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,652 reviews.
Excellent service and much more reasonable than other companies for deliveries abroad. The only difficulty was tracking as it wasnt accurate.
03/07/17 by Dijana
no fuss service at a comptetive rate
03/07/17 by new client
Just received an additional charge stating that our parcel is 4 times the weight. We weighed the parcel prior to dispatch and have checked our scales since, sent an email disputing the additional charge but still waiting for a response.
03/07/17 by Customer
Brilliant ????
03/07/17 by An
Easy to book next day, arrived within the stated time frame - 10/10 would use again!
03/07/17 by Customer
Terrible. My bicycle wasnt shipped London to Edinburgh for a race. 48 hour shipping service - it is 8 days, 6 of those business days and my bicycle has still not arrived. The cucstomer service leave a lot to be desired, I have yet to receive a concrete answer as to when my bicycle will arrive at its destination. I am due to leave the UK in the next day, a point that seems to ignored by the customer service people/computer bots. There is no number to phone to enquire, only online communications.
03/07/17 by Andrew
Our Response: Hello Andrew,
Really sorry to hear about this.
We have contacted the carrier to see what the issue is here and to provide us with more information on this. As soon as they come back to us, we will contact you directly via your Parcel Monkey account.
Please do accept our sincere apologies on behalf of the carrier.
Kind regards,
Mike
Fantastic cheap,swift reliable service. Highly recommend.
03/07/17 by Mrs Branco
no probs at all...was quick also...recommended.
03/07/17 by Lee wilkinson
The collection service didnt work. Husband was at home so I think the bell was not rung. Husband had to take the parcel almost 10 miles to the Royal Mail mail hub to start the process.
02/07/17 by Jean McEwan
Perfect, only 2 days to arrive in France from the U.K. !!
02/07/17 by Customer
The parcel didnt arrive as rescheduled (on a Saturday). Called customer service, they said theyd get it to me on the following day (Sunday, or Monday at the latest). The parcel didnt arrive neither on Sunday nor on Monday. Called customer service again on Monday, the lady asked me if I had paid the Sunday delivery fee (you see, for a redelivery her colleague offered me to compensate for their Saturday mix-up earlier). Also sounded like she was diligently reading from a script rather than putting any effort in trying to solve my query. So all in all, they didnt deliver as scheduled on a Saturday, then neither on Sunday or Monday as agreed, and when I decided to let it slide and asked to redeliver AGAIN on the following Saturday, they insisted I paid a £12 fee. This has been awful. Such disrespect and carelessness Ive never encountered with any company before, ever. Very worthy of the 1 star rating indeed: "Bad - unacceptable experience, unreasonable and rude conduct".
02/07/17 by Customer
My preferred drop-off shop wasnt included for this deal - didnt find out til too late. Otherwise excellent service.
02/07/17 by Liz
Very helpful,cheap, and efficient service. Will certainly use them again.
02/07/17 by Lynn Stone
I have used ParcelMonkey several times to ship parcels from the UK to Europe. Prices are excellent and the service is good.
02/07/17 by Martina Toneva
Excellent service, only way they could improve is by offering a time slot as I had to wait in all day.
02/07/17 by Sher
We needed to send a one off parcel to a Greek island, parcel monkey where half the price of all other carriers and did the job (tracked) brilliantly.
02/07/17 by Paul R
Excellent service - easy to use and smooth process.
02/07/17 by Customer
Uplifted Scotland Monday. Delivered South of France Wednesday. Super Service. Reasonably Priced. Fandabbydozey!!!!!
02/07/17 by William M Black
Very good service collected my parcel and delivered it within 24 hrs will use this company again
02/07/17 by Customer
Brilliant service
01/07/17 by Josephine Nobes
Would fully recommend.
01/07/17 by LWatson
Parcel collected and delivered on time, looses a star as their own tracking is hopeless, it claimed it was still waiting collection when it had been delivered if I understood their rather archaic messages right.
01/07/17 by David
Quick delivery. Hassle free process.
01/07/17 by Home Luxury
Fast efficient service. Easy-to-use web site. Recommended.
01/07/17 by Customer
Was easy to use their site + my parcel was delivered promptly + safely. Very satisfied with service
01/07/17 by Ryan Griffiths (eBay ry_an_vi)
I use Parcel Monkey as my go to for sample shipping from China. Absolutely excellent. Very reasonable prices, swift and consistently reliable.
01/07/17 by Customer
Ill say really bad,because they came just once to pick my parcel at home,but I wasnt there.I booked another apointment for the day after,and until now noone came back home and I paid 37£.
01/07/17 by Customer
Not the best experience this time Booked for Monday came to pick up on Wednesday They might blame the delivery company but at the end of the day if they at you where going to get it picked up on a certain day they should make sure it happens
01/07/17 by Customer
They did not another courier the prearranged day; so I waisted time waiting for the courier for the whole day and the money I paid for the service.
01/07/17 by Customer
all good from uk to italy
01/07/17 by Customer
Very efficient and reliable service. The driver who collected the parcel was very nice and professional. The parcel was delivered to the recipient in no time my head spin. But, the service was very expensive for a 2kg pracel. All the same thank you.
01/07/17 by E. Mpabalwsni
Great service. However you need to allow the use of full stops, hyphens etc. In the the address fields in your booking forms. You are losing business through this bug. And frustrating your customers.
30/06/17 by John
very good, easy and straight forward.
30/06/17 by Customer
Good price and delivered parcel on time.
30/06/17 by Customer
Great service and prices
30/06/17 by Paul Bursnall
Unfortunately for Parcel Monkey, they third party out to a company called DX. Several times they have failed to collect Next Day service, badly damaging my organisations reputation. When challenged Parcel Monkeys response was This is not a Guaranteed Service Bad communication between driver and company resulted in my members of staff waiting for the courier to collect after hours, only for a no show, then the driver claiming the next day he had told Parcel Monkey he couldnt make it. Would of given them a 1 Star review but they did manage to get some of my parcels out on time.
30/06/17 by John
Good service once again thanks
30/06/17 by Customer
Good service. Excellent prices.
30/06/17 by Parag Ghanekar
Great price great service ????
30/06/17 by Nigel Day
Great service. Competitively priced. Would definitely recommend
30/06/17 by Customer
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